商务电话英语常用口语

商务电话英语常用口语
商务电话英语常用口语

商务电话英语常用口语

第一部分

自己不会说英语时的应急电话用语:不擅长说英语的人接到英语电话时,千万不要手足无措,可用下述几种方式沉着应答。

(1) 请稍待片刻。

Just a moment, please.

(2) 请别挂断。我找一位会说英语的人来。

Hold the line, please. I’ll get an English speaker.

(3) 请等一下。我找个人来听。

Hold on, please. I’ll get someone to the phone.

(4) 很抱歉,我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?

I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?

第二部分

接电话的开场白:拿起话筒的时候,可先用Hello. Good morning. Good afternoon. 等问候对方,并报上自己的公司名、部门名、姓名等,如此可予人态度亲切的感觉。

(1) 早安。这里是正泰贸易公司。我能效劳吗?

Good morning. This is Chengtai Trading Company. May I help you?

(2) 午安。这里是大安商业银行。我能为您效劳吗?

Good afternoon. This is Dan An Commercial Bank. What can I do for you?

(3) 先锋电子。我是吴玛莉。

Pioneer Electronics. This is Mary Wu speaking.

(4) 喂。海外营业部。我是王大明。

Hello. Overseas Sales Department. Taming Wang speaking.

(5) 喂。这里是王公馆。

Hello. This is the Wang residence.

(6) 午安。我是王大明。

Good afternoon. Taming Wang speaking.

(7) 我是杨文凯,请讲。

Wenkai Yang. Speaking.

第三部分

问对方要找谁:通常对方都会主动说出要找谁,但万一对方说不清楚,或是你没听懂,想再确认的时候,可以用下面的话问清楚。

(1) 请问找哪位?

Who do you want to talk [speak] to?

(2) 您找哪位?

Who would you like to speak with?

(3) 请问受话人的尊姓大名?

The name of the person you are calling, please?

(4) 你要打给哪位?

Who are you calling?

第四部分

请教对方的大名:在接听老外打来的电话,应问清楚对方的身分,以便通报相关的当事人或

做进一步的处理。

(1) 请问是哪位?

Who’s calling, please?

(2) 请问您哪位?

Who’s speaking, please?

(3) 请教大名好吗?

May I have your name, please?

4) 请问大名好吗?

May I ask your name?

(5) 请教您的大名。

Your name, please.

(6) 请问您是哪位?

May I ask who’s calling, please?

(7) 请问您是谁?

Who is this, please?

(8) 请问是谁?

Who is that calling?

(9) 请告诉我您是哪位?

Who should I say is calling?

(10) 您是哪一位?

Who(m) am I speaking to?

(11) 要我通报您是哪位吗?

Could I tell him who’s calling?

(12) 请问您是何人?

Who’s that speaking, please?

(13) 请问是哪位打来的?

Who’s this calling, please?

第五部分

不明了对方所言时:听不懂对方的话却硬撑下去,并非明智之举,不如坦白请对方更简单明确的说明清楚。

(1) 能说得明确一点吗?

Could you put that in more specific terms?

(2) 我无法确定你的意思。

I’m not sure what you mean.

(3) 很抱歉。我没听懂你的话。

I’m sorry. I couldn’t follow you.

(4) 你讲得太快了。我跟不上。

You’re talking too fast. I can’t keep up.

(5) 请你再多解释一下好吗?

Will you explain a little bit more?

(6) 你能说得简单一点吗?

Could you put that more simply?

(7) 恐怕我没听懂。能请你再说一遍吗?

I’m afraid I didn’t understand that. Could you say that again, please?

(8) 对不起,我没听到,请你再说一遍好吗?

Excuse me, but I didn’t hear that, would you mind repeating it, please?

(9) 抱歉,我没听懂,请您拼一下好吗?

Sorry, but I didn’t catch that, would you mind spelling it, please?

第六部分

各种附和、质疑、同意、否定的用语:通话当中需借助各种或表附和,或表惊讶,或表欣喜,或表婉惜,或表疑问,或表否定的短语,以利谈话的顺利推展。

1、表惊讶

(1) 真的呀? Really?

(2) 什么? What?

(3) 别开玩笑! You’re kidding!

2、表欣喜

(1) 好极了! Great!

(2) 太棒了! Fantastic!

(3) 棒极了! Terrific!

(4) 哇! Wow!

3、表婉惜

(1) 真糟糕。 That’s too bad.

(2) 真可惜! What a shame!

(3) 听到这样我很难过。 I’m sorry to hear that.

(4) 喔,原来如此。 Oh, I see.

5、表同意

(1) 没错。 Right.

(2) 正是。 Exactly.

(3) 是的,一点也没错。 I’ll say.

4) 你说得对极了。 You can say that again.

(5) 好的。 OK.

6、表不同意

(1) 我可不以为然。 I don’t think so.

(2) 不成! No way!

(3) 不! No.

(4) 喔,得了吧! Oh, come on!

(5) 事实上不然。 Not really.

第七部分

通话将毕时的结尾语:通话接近尾声,经常要来上几句客套话,以作为道别的前奏曲。请灵活应用下列各句,免得该收场时却不知如何下手。

(1) 谢谢你来电。

Thank you for calling.

(2) 感谢你打给我。

It was kind of you to call me.

(3) 很高兴跟你谈话。

Nice talking to you.

(4) 让我们尽快聚聚。

Let’s get together soon.

(5) 我该挂电话了。

I’d better get off the phone.

(6) 请随时再打电话给我。

Call me again any time.

(7) 有空请再打电话来。

Call again when you’ve got time.

(8) 请代我问候珍妮。

My best wishes to Jane.

(9) 请一定要再来电话喔。

Please do call again.

(10) 我随时高兴接到你的电话。

I’m always glad to hear from you.

(11) 想聊的时候请随时来电。

Call again anytime you feel like talking.

(12) 谢谢你回我电话,再见。

Thanks for returning my call, good-bye.

(13) 让我们保持联络,再见。

Let’s keep in touch, good-bye.

(14) 那么下周二见。

See you next Tuesday, then.

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商务英语口语之希望与请求

商务英语口语之希望与请求 1.We'd like to express our desire to establish business relationship with you on the basis of quality, mutually benefit and exchange of needed goods. 我们希望在保证质量、互惠互利以及交易彼此需要的货物的基础上和你们建立业务关系。 2.In order to extend our export business to your country we wish to enter direct business relations with you. 为了扩大我们在贵国的出口业务,我们希望和你们建立直接贸易关系。 3.Our hope is to establish mutually beneficial trading relations between us. 希望在我们之间能够建立互惠互利的贸易关系。 4.We looking forward to further extensions of pleasant business relations. 我们期待进一步保持愉快的业务关系。 5.It’s our hope to continue with considerable business dealing with you. 我们的希望是和你们保持可观的生意往来。 6.We looking forward to receiving your quotation very soon. 我们期待尽快收到你们的报价单。 7.I hope you see from the reduction that we are really doing our utmost. 我希望你能够看到我们事实上已经作出了最大程度的让价。 8.We hope to discuss business with you at your earliest convenience. 我们希望在你方便的时候和你洽谈业务。 9.We wish to express our desire to trade with you in leather shoes. 我们非常希望和你进行皮鞋的买卖生意。 10.We look forward to your early reply and trust that through our mutually cooperation we shall be able to conclude this transaction with you in the near further. 我们期待您的及时反馈,并且相信通过互相之间的合作,我们会进行越来越多的交易。 11.I hoped we can do business together and looking forward to hearing from you soon. 希望我们可以一起做生意,期待尽快得到您的回答。 12.I hoped we can cooperate happily. 希望我们合作愉快。 13.I hoped we can continue our cooperation. 希望我们能够继续合作。 14.We sincerely hope that this transaction will turn out to the satisfaction of both parties. 我们真诚地希望本次交易双方都能满意。 15.We hoped that this market trend will continue. 希望市场形势能够继续保持。

商务英语口试常见话题

In this part each candidate’s task is to choose one topic from a set of three, and to talk about it for one minute. Candidates have one minute in which to prepare and should use this time to make brief notes. The other candidate listens to the talk and is invited to ask one or two questions at the end. Candidates may make notes while listening to their partner. Each candidate is given a different set of three tasks from which to choose. General procedure A choice of three different topics One minute preparation while making notes A/B starts with the other listening---one minute Question asked 1. Customer relation: the importance of offering incentives to customers Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your company will be improved and your brands are more likely to be known by customers. 2. Product promotion: how to ensure that products are promoted effectively at international trade fairs You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients. You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products. You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy access to your products. 3. How to reduce labor turnover rates In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company. Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.

分析商务英语口语课程的现状

商务英语的口语化是商务英语最具有实践性的一个特点,作为在就业上并不占优势的高职生,如果具有熟练的商务英语口语运用能力就会增加进入国际化企业工作的机会。商务英语所包含的内容涵盖了商务活动的全过程,既包括迎接外商、电话联系、安排行程、购物、宴请等日常国际商务活动,也涵盖了市场调查、订购、谈判、签约、支付、装运等基本国际商务环节,而商务英语口语就贯穿在这些商务活动及商务环节中,是商务活动成功的关键所在。 1商务英语口语课的现状 一直以来,大部分学生在学校里接受的英语学习都是以应试为主,老师给学生教授更多的是词汇和语法方面的知识,能运用英语流畅地进行交流的学生人数并不是很多,所以“哑巴”英语的现象非常普遍,这是阻碍商务英语口语课取得良好效果的一个重要原因。 作为教学活动的安排和组织者,学校对商务英语口语课并不是很重视。以笔者所在学校为例,作为专业课,商务英语口语课仅在经济管理系的国际贸易专业中开设。把商务英语口语局限于外贸英语对话是当前商务英语口语教学中一个很普遍的现象,所以安排教学大纲的老师就认为商务英语口语仅仅是国际贸易专业的必修课,其他专业的学生学不学都无所谓。但是随着中国经济的迅猛发展,加之全球经济一体化的影响,我国对外商业交往形式日趋多元化,今日的商务涵盖范围非常广,包括金融、营销、管理、旅游、物流等许多方面,贸易只是其中的一个组成部分,因此,在经济管理、物流管理、电子商务、市场营销等相关的专业中开设商务英语口语课是十分必要的。 以笔者所在的学校为例,商务英语口语课作为全院任选课,每学期有200多名学生选修,分为两个教学班,每个班有100多名学生,这样的学生人数在口语课的授课过程中存在着弊端。口语课最重要的环节就是口语练习,包括老师与学生的对话,学生与学生的对话,而班级规模过大,学生人数过多,老师就难以兼顾到每个学生,这样导致的结果就是,口语好的学生由于敢于发言,得到锻炼的机会就多,口语就越来越好;反之,口语不太好的学生就更不敢开口说英语,造成学生口语水平的两极分化。学生课堂上操练口语的机会少,听力时间得不到保证,就培养不出纯正的语音语调。 2适用于商务英语口语课程的教学方法 2. 1基础教学法 要从根本上提高高职生的商务英语口语水平,就要从日常的英语教学抓起。所以,应该让更多专业的学生在学习大学英语的基础上了解商务英语的内容。笔者现在所教授的06级高职生使用的教材是21世纪高职高专规范教程《新编实用英语综合教程》(第三册) ,这本教材中的内容,例如产品介绍、公司管理、电子商务等,都跟商务英语有着密切的关系,同时,在练习日常英语口语的同时加入商务英语口语的内容。当前学生的英语口语对话主题,不应该局限在问好、讨论天气、询问兴趣上,而应该集中在一些在商务活动中经常出现的话题上,比如说商务接待、发盘还盘、装运、保险、信用证等。当然,这也要求英语老师不仅具有良好的英语知识传授能力,还要对国际商务活动的各个环节有所了解。 2. 2案例教学法 案例教学法是当前比较流行也是比较受学生欢迎的一种教学法,因为它是以学生为中心的一种教学方法,在整个教学过程中,老师只是学生学习的帮助者,这种教学法有助于提高学生的主动性、积极性以及处理问题的能力,应用到商务英语口语的教学当中,可以提高学生在使用商务英语口语过程中随机应变的能力。但是由于高职生的英语底子比较薄弱,对商务知识的了解也比较浅显,所以在选择案例的时候应该注意: (1)案例材料应该符合高职生的语言水平与学习需求。过难或者是过于专业化的案例材料会让学生失去学习的兴趣,所以所选的案例应该是生动有趣的,最好与学生的课本内容息息相关,让学生在学习的过程中有所参考。 (2)案例材料必须是真实的,描述真实的商务环节。任课老师也许没有参与商务活动的经验,但是可以充分利用网络资源来寻找真实的案例材料,因为只有真实的案例才能够在教学过程中

商务英语口语情景对话大全

英语面试自我介绍 A类: B: May I come in我可以进来吗 A: Yes, please.请进。 B: How are you doing, Sir My name is xxxx. I am coming to your company for an interview as requested.你好,先生。我叫xxx,我是应邀来贵公司面试的。 A: Fine, thank you for coming. Please take a seat. I am xxxx, the assistant manager.好的,谢谢你过来。请坐,我叫xxxx,是经理助理。 B: Nice to see you, .非常高兴见到你,吴先生。 A: Nice to meet you, too. Tell me about yourself and your past experience. 我也很高兴见到你。说说你自己和你过去的经历吧。 B: I have worked as a secretary for six years. I get along well with peers, clients, administrators and bosses. I thrive on challenge and work well in high-stress environments. 我已经做执行秘书6年了。开始是为一家贸易公司工作.现在是一家信托公司。我和同事、客户、行政管理员以及老板相处得非常好。我能应付挑战,而且在高压力环境中也能工作很出色。 A: So why did you choose our company B:As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I’ve learned. A: Sometimes we are very busy and need to work overtime. How do you feel about that 有时候我们工作很忙。需要加班。你觉得如何 B: That's all right. But could you tell me how often and how many hours I should work overtime 没关系。你能告诉我加班的频率和时间长度吗 A: It just depends. If we have important visiting delegations, you have to stay with us. It's not unusual. 这得看情况。如果我们有重要的访问代表团。你必须留在我们身边。这种情况很正常。 A: What are your salary expectations 你期望多少薪水 B: I really need more information about the job before we start to discuss salary. Maybe you could tell me what is budgeted for the position.

【美联英语】常用商务英语口语

两分钟做个小测试,看看你的英语水平 https://www.360docs.net/doc/0511420649.html,/test/waijiao.aspx?tid=16-73675-0 美联英语提供:常用商务英语口语 常用商务英语口语 情景再现】 一位美国客户来到Catherine的办公室洽谈业务,该客户非常友好,业务谈得很成功。事毕,美国客户谢绝了Catherine的午饭邀请,起身要走,Catherine站起身来,欲送他出办公室,客户摇摇手说:I will see myself out, please. 【小编的小喇叭】 I will see myself out, please.请留步,不用送了。 see这个词我们都很熟悉,我们还学过它的一个习语see sb. off,意为“送别某人”;今天我们学的这个see sb. out意思是“送某人出门”。这些习语的意思都是固定的,不能根据字面意思而误解为“看着某人出门”。因此平时需要多积累,并付诸应用,这样才能将知识消化,为我所用。 【英语情景剧】 Jane: It's very late. I have to go home now. 简:现在很晚了,我得回家了。 Shirley: OK, let me see you out. 雪莉:好吧,那我送你出去。 Jane: Well, I'll see myself out, thank you. 简:哦,谢谢,请留步。

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商务英语口语大全 Document serial number【KK89K-LLS98YT-SS8CB-SSUT-SST108】

赞成. I agree. *比较生硬的说法. I think it's very important. (我认为这个问题很重要.) I agree. (我同意.) I agree with that. I'm with you. *"对,对"、"很好嘛"、"我赞成"、"OK". I'm for it. I don't agree. (我反对.) 我也这样认为. I think so, too. *更口语的说法. Tokyo is too expensive. (东京的物价太贵.) I think so, too. (我也这样认为.) 好哇! Anything you say! Let's see a movie. (我们去看电影吧.) Anything you say! (好哇!) I'm with you. Okay, let's. You're in charge. You're the boss. I agree with you. 没有异议. No objection! 我不反对. I don't have any objection to it. *objection "异议"、"反对"、"不服从"、"反对理由". What do you think of my proposal (你觉得我的建议怎么样) I don't have any objection to it. (我不反对.) I have no objection to it. I don't object to it. No problem here. Sounds alright to me. 我觉得那样很好. That's fine with me. How's tomorrow (明天怎么样) That's fine with me. (我没问题.) That sounds good. Sounds like a good idea to me. 很好! Fine. *这是种常用的表达方式,表示带有"无可挑剔的"、"不错的"、"好的"等语感. How was the proposal (这个建议怎么样) Fine. (很好!) How's everything (一切都好吗) Fine. (很好呀!) Good. It's acceptable. Okay. 那就行了. That's fair. *用于听到对方给予妥 协性的回答时,就对方的意见或行为作出答复, 含有"这样才公平、公正"的语气. How does that sound (那样行吗) That's fair. (那就行了.) Fair enough. 我也有同样感觉. You can say that again. *表示"我 的看法和你完全一致",带有同情的语感. That meeting was awful. (那个会开 得真糟糕.) You can say that again. (我也有同 样感觉.) I'll say. Definitely. 好像挺有意思. Sounds like fun. *接受别人的邀请 或建议时. Let's go out! (我们出去玩吧.) Sounds like fun. (那一定很有意思.) 当然!/一定! You bet! *完全赞成对方所说的事的 语气. Did you study for the test (快考 试了,你准备了吗) You bet. (当然!/一定!) That is for sure. You know it. I'd bet on it. You can bet on it. Bet on it. Of course. It goes without saying. That goes without saying. You betcha. *俚语. 你是反对还是赞成他的主意 Are you for or against his idea 好! Good. *用来向对方表达愉快、批准、同意、满意等心情. How is it (这个怎么样) Good. (好!) It's good. 太棒了! Great! *比good更要强烈地表示"吃 惊的、终于可以松一口气的心情",还带有"得意 洋洋"、"心满意足"的语感. The boss approved my proposal. (老板同意了我的建议.) Great! (太棒了!) That's great! 好主意. Good idea. Let's do this part first. (我们先做这部分吧!) 我反对. I don't agree. *比I can't agree.的 语气还要强烈,给人一种直接反对的印象.

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