豪华邮轮酒吧部门面试英语完整版
豪华邮轮酒吧部门面试
英语
HUA system office room 【HUA16H-TTMS2A-HUAS8Q8-HUAH1688】
酒店英语口语全攻略
一．概述
在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：
非正式英语正式英语
What’syourname?MayIhaveyourname您贵姓请问您贵姓大名？
Doyouwantsometea?Couldyoulikesometea您要喝茶吗请问您想喝茶吗？
Overhere,please.Couldyoucomethiswayplease? 这边请。请您往这边走好吗？
*不要说OK,Sure,Yeah等等，而要说Certainly,Sir.
*Hey,uh-huh,Hangon等等，也不适合在酒店中使用。
*别说“Idon’tknow.”回答“不知道”是非常不礼貌的说法。
可以说“justamoment,please.I’llcheckthatforyou.”（请稍候，我来帮您确认），然后请有能力处理的人前来协助
*对男性客人，尊称为Sir;面对女性客人时尊称为Ms.
在招呼客人时，最好说“Excuseme,Sir(Ms)”,不要直接称呼Mr.或Ms.
至于称呼小孩，可以直接使用Excuseme，但是不可以直接称呼boy或girl.
*正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
*在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
1.MayI~
2.Couldyou~
3.Wouldyou~
4.ShallI~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用MayI~
MayIhaveyourname,please?请问尊姓大名
MayIhaveyourcheck-outtime,please 请问您什么时候结帐离开
MayIseeyourpassport,please 请让我看一下您的护照好吗
MayIknowyournationality,please 请问您的国籍是什么
2．麻烦客人时，可使用Couldyou~
Couldyoufillouttheform,please请您填写这张表格好吗
Couldyouwritethatdown,please 请您写下来好吗
Couldyoudraftthefax,please请您写下传真的草稿好吗
Couldyouholdtheline,please请不要挂电话好吗
3．询问客人的喜好或是做什么时，可使用Wouldyou~ Wouldyouliketeaorcoffee请问您要喝茶还是咖啡
Wouldyouliketotakeataxi请问您要搭计程车吗
Wouldyoumindsittinghere请问您介意坐在这里吗
**只要在疑问词后加“Wouldyou~”，就可以提出大部分的询问。WhenwouldyouliketovisitKunshan请问您想要何时参观昆山
Wherewouldyouliketohavelunch请问您想在哪里用餐
Whattimewouldyouliketoeat请问您想何时用餐
Whowouldyouliketocontact请问您想和谁联络
Whichkindofroomwouldyouprefer请问您喜欢哪一种房间？
Howwouldyouliketosettleyourbill请问您的账单如何处理
Howlongwouldyouliketostay请问您要逗留多久
Howmanyticketswouldyouliketobuy请问您要买几张票
4．在提供建议协助、征求意见时，可使用ShallI~或Wouldyoulikemetodo~?
ShallIdrawthecurtains请问需要我把窗帘拉上吗
ShallIdrawyouamap请问要我为您画一张地图吗
ShallImakethereservationforyou请问要我为您安排预约吗
（二）招呼语
Goodmorning.(用于中午以前)
Goodafternoon.(用于中午至下午六点以前)
Goodevening.(用于下午六点过后)
在这些招呼语的后面接句子，例如：
Goodmorning,sir.Areyouchecking-out早上好，先生，请问您要退房吗
Goodafternoon,sir.WelcometoLIJIAHotel.中午好，先生，欢迎光临丽嘉酒店Goodevening,Ms.MayIhelpyou晚上好，小姐，请问我能为您服务吗
后面也可以接上自己酒店名称、部门名称，如：
Goodmorning,sir.ThisistheFrontDesk.MayIhelpyou?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
Isee,sir.我明白了，先生。
Certainly,sir.好的，先生。
2.请对方再等一会儿
Justamoment,please.请稍等。
Thankyouforwaiting.您久等了，先生。Iamverysorrytohavekeptyouwaiting.很抱歉让您久等了。Couldyouwaitalittlelonger,please?请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
拒绝客人时，不要一口回绝说“No.”，要委婉一些。
IamafraidIcan’tdothat.不好意思，我恐怕没办法那样做。
Excuseme,sir.Pleaseletmepass.不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“Iamsorry.”;如果是公司的错，就说：“Wearesorry.”。Iamverysorryforthedelay.很抱歉延误了时间Iamverysorryfortheinconvenience.很抱歉造成您的不便。Iwouldliketoapologizeforthemistake.为这个错误我深致歉意。
5.客人对自己说“Thankyou.”时回答
Youarewelcome.不客气。
Thankyou,sir.谢谢您，先生。
Thankyouverymuch.非常感谢您。
6.交给客人某些东西时，可以说
Hereyouare.您要的东西在这里。
Hereisyourroomkey.这是您的房间钥匙。
Hereitis.这是您的东西。
7．当客人准备离开时，可以说：
Haveaniceday.祝您有美好的一天。
Pleaseenjoyyourstay祝您住宿愉快。
Wehopetoseeyouagainsoon.希望不久能再次见到您。
Thankyouforstayingwithus.谢谢光临。
8．当客人的英语难以理解时
面对客人的疑问，不要只是一味地傻笑，或是一直说Yes,Yes.如果听不懂事，要向客人提出疑问，或是先向对方说“Justamoment,please.”,然后请求他人协助。
Pardon?对不起？
Pardonme?对不起？
Ibegyourpardon?对不起请再说一遍好吗？
Couldyourepeatthat,please?
请您重复一遍好吗？
若是不敢肯定对方所说的部分内容时，可以将不明白的部分重复一遍，如：Excuseme,sir.Doyoumeanyoulostyourroomkey？
不好意思，先生，您是说您丢了房间的钥匙？
洋酒中英文名称
（一）威士忌酒（WHISKY）
（二）干邑白兰地酒（COGNAC）
（三）亚文邑白兰地酒（ARMAGNAC）
（四）老姆酒（RUM）
（五）金酒（GIN）
（六）俄得克酒（VODKA）
（七）特其拉酒（TEQUILA）
（八）利口酒（LIQUEUR）
（九）味美思酒（VERMOUTH）
（十）天然甜葡萄酒（NATURALSWEETWINE）
（十一）香槟酒（CHAMPAGNE）
（十二）奎宁或金鸡纳霜酒（QUININEDWINE）
（十三）苦味酒（BITTER）
（十四）龙胆酒（GENTIAN）
（十五）大茴香烈酒（ANISEEDSPIRITUOUS）
（十六）无泡葡萄洒（STILLWINE）
（十七）啤酒（BEER）
酒吧服务生常用英语
很多学员想要应聘欧美邮轮上的酒吧服务生，但是英语和对酒吧知识的了解阻碍了他们通过面试的机会，现在我们把皇家加勒比邮轮常问的酒吧知识公布给大家。尤其是酒类的名称，一定要熟悉。
器具类
bar酒吧counter吧台barchair酒吧椅barman酒吧男招待barmaid酒吧女招待bartender调酒师；酒吧男服务员bottleopener开瓶刀corkscrew酒钻iceshaver削冰器
icemaker制冰机icebucket小冰桶icetongs冰勺夹icescoop冰勺cocktailshaker调酒器
pouringmeasure量酒器juiceextractor果汁榨汁机electricblender电动搅拌机waterjug水壶champagnebucket香槟桶enamelledcup搪瓷杯ceramiccup陶瓷杯
straw吸管decanter有玻璃塞的细颈酒瓶mixingglass调酒杯beermug啤酒杯champagneglass香槟杯measuringjug量杯wineglass葡萄酒杯brandyglass白兰地杯tumbler平底无脚酒杯goblet高脚杯taperingglass圆锥形酒杯
饮料类
mineralwater矿泉水orangejuice桔子原汁orangeade,orangesquash桔子水lemonjuice柠檬原汁lemonade柠檬水sodawater苏打水coke,cocacola可口可乐pepsicola百事可乐sprite雪碧milkshake奶昔milktea奶茶
fruitpunch果汁喷趣酒（清凉饮料）
咖啡类
cappuccino卡布其诺（咖啡混以或加上煮过的牛奶或奶油的浓咖啡）coffeelatte拿铁咖啡
blackcoffee黑咖啡whitecoffee牛奶咖啡coffeewithcreamandsugar加奶加糖的咖啡plaincoffee纯咖啡BlueMountain蓝山咖啡mocha摩卡Viennesecoffee维也纳咖啡
Irishcoffee爱尔兰咖啡decaffeinatedcoffee无咖啡因的咖啡Mesdamescoffee贵夫人咖啡
espressocoffee意大利特浓
酒类
lightbeer淡啤酒draughtbeer扎啤ricewine黄酒appetizer餐前葡萄酒
Martini马提尼酒（一种由杜松子酒或伏特加酒和苦艾酒混合而成的鸡尾酒）
gin姜酒；金酒（一种无色的烈性酒，由蒸馏的或再蒸馏的裸麦或其它粮谷加入杜松子或香料制成的，如大茴香、芷茴香子或白芷根作佐料）
Gordon'sgin哥顿金酒（英伦国饮）rum郎姆酒Bacardi巴卡第（一种古巴郎姆酒）vodka伏特加Smirnoff皇冠伏特加whisky威士忌brandy白兰地酒Calvados苹果白兰地酒
Bailey's百利甜酒Budweiser百威啤酒Foster's福士啤酒Beck's贝克啤酒Carlsbery 嘉士伯啤酒
Guinness健力士啤酒claret红葡萄酒（法国波尔多地区生产的干红葡萄酒）
cider苹果酒champagne香槟酒cocktail鸡尾酒liqueur白酒，烧酒
bloodyMary血玛丽（一种通常用伏特加、蕃茄汁和调味料制成的鸡尾酒）TequilaSunrise龙舌兰日出gintonic金汤力（用金酒和汤力调制成的鸡尾酒）
PinkLady红粉佳人（一种鸡尾酒，由杜松子酒、白兰地、柠檬汁或石榴汁、鸡蛋蛋白和石灰水带碎冰摇匀并过滤后形成）Gibson吉布森鸡尾酒
screwdriver伏特加橙汁鸡蛋酒amarettosour杏仁酸酒
margarita玛格丽塔鸡尾酒；一种用龙舌兰酒、桔香酒和柠檬或莱母汁混合而制成的鸡尾酒
eggnog蛋酒whiskysour威士忌酸酒
gimlet琴蕾；一种由伏特加和杜松子酒制成的鸡尾酒，加入柠檬汁使之甜些，有时加入苏打水并饰以一片柠檬
grasshopper绿色蚱蜢；一种由薄荷甜酒、可可香草甜酒和冰淇淋组成的鸡尾酒kirRoyal皇家基尔（基尔酒一种用无味白葡萄酒和黑茶藨子甜酒调制的饮料）MartiniRosso,Blanco,Dry马丁尼红/干/白
vodka伏特加cognac法国白兰地gin琴酒ginflzz杜松子酒
酒水饮料名称一览表
发布日期：2009-1-17
酒店英语期末考试试卷 (1)
试卷代码： 南京城市职业学院2015-2016学年度第二学期 酒店管理专业酒店英语期末考试试题 班级：学号：姓名： 2016年6月 一、单选题（每题1分，共20分） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.
酒店英语试题
一、短语、句子。（20分） （一）英译中（10分） https://www.360docs.net/doc/0812983894.html,undry service ______________ 2.Front Office Department________________ 3.I'm at your service. _____________________________ 4.House keeping. May I come in? __________________________ 5.We are looking forward to seeing you. _______________________________ （二）中译英（10分） 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗？ _______________________________ 二、单项选择题（40分。） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage. A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 三、连线题（每题2分,共10分）
2021年酒店面试的英语问题及答案
酒店面试的英语问题及答案 导语：酒店的英语问题有哪些?以下是精心为大家的有关酒店面试的英语问题及答案，希望对大家有所帮助，欢迎阅读。 1、你喜欢和什么样的人/经理一起工作？ What kind of people/manager do you like to work with? 这个问题主要是看你能否融入这个团队，同时，你喜欢一起工作的人通常往往是你本身性格的一个折射，意思就是你喜欢一起工作的人往往性格和你相似，所以这个时候面试人也想要知道你是如何看自己。如果你面试国际性的酒店，往往可以说I like working with people who are open-minded, active and easy-going（这只是一个例子），也可以按照自己的性格以及你面试的岗位回答。 2、如果我酒店雇用你，你觉得可以为酒店带来什么样的贡献？ What kind of value/contribution will you bring in if you join our hotel? 可以大胆谈谈自己的优势，尤其是根据自己的。可以说：If I get chance to join XXX hotel, I believe that my rich
experiences in XXX(擅长的方面) can bring extra value to XXX hotel. Because/Since...（因为...谈自己以前的经历). 这个问题的关键是你能说出个一二来，而且面试官想要知道你是否知道自己的优势在哪。 3、How would you handle difficult or fussy customers? 你是如何应对麻烦或者挑剔的客人的？ 这个问题算是酒店面试最常见问题之一了。其实关于应对挑剔麻烦的客人，你的回答可以遵循以下6个关键词来组织自己的语言，然后还可以举一个以前发生过的例子，来证明你指导如何应对麻烦和挑剔的'客人。 *Respect/尊重 *Empathy/同理心，站在客人的角度思考(I will put myself in the customer's shoes, and try to see the situation from his/her perspective) *Listen/倾听
《酒店英语2-2》-A卷标准答案
沈阳大学 科技工程学院试卷评分标准（标准答案）2012—2013学年第 2 学期首页共 2 页课程名称： 酒店应用英语2-2 课程编码： 172507122 编号： A 适用专业（班级）10旅游管理1-3班（酒店方向） 考试方式：考试 □考试时间100分钟制定标准教师： 教研室主任： 院（部）审批： 评分标准（标准答案）—解题步骤或答题要点和分数分配 9. J. Never mind 10. B. I hope you have a good time at our hotel. (C) 1. I. What’s the 30 yuan RMB for? 2. G. We only had two. 3. D. I’ll go back to the cashier to have the account changed 4. A. Would you mind checking it again 5. C. How much is that in US dollars, please 6. E. I’ll calculate it for you 7. H. Do you honor credit cards 8. B. May I take a print of it 9. J. Would you please sign your name here on the print 10. F. Please keep it 第1页（共2页）第2页（共2页） III. Put the following sentences into English. (30points together, 3point for each ) 1.The general manager must have gone to the Housekeeping Department. 2.Sorry to have kept you waiting. 3.Let’s go to the bar together, shall we? 4.That’s the hotel which was completed last year. 5.We serve Continental breakfast and American breakfast. 6.I’d like a fruit salad. 7.I am awfully sorry to have spilled the wine on your clothes. 8.We are looking forward to having a talk with the manager of the firm. 9.Would you mind if I smoke? 10.Many American diners prefer Chinese food to Western food.
酒店应聘英文自我介绍
酒店应聘英文自我介绍 酒店应聘英文自我介绍范文 酒店应聘英文自我介绍(一) Good morning/afternoon everyone! It is my honor to be here and I really appreciate you offer me the chance of interview .Now I will introduce myself first .My name is……from Xiangfan in Hubei province. I’m an honest, responsible, and warm-hearted person. I can adapt different environments quickly .Second I like this kind of field very much and I take it as my career .Till now I have one year experience in this field. As a 21 years man, I’d like to experience more to enrich myself and then it can help me
to laid good foundation for my future career .There is no use doing what we love ,we must love we do just like the field. At the same time, I am really proud of myself applying for this job. I hope you can give me a chance and I will try my best to do it better. Finally , I hope your hotel can become the best one among hotel industry. Thanks for your time. 酒店应聘英文自我介绍(二) “When I left college, I wanted to go into hotel and cateringwork so I took up a position as a receptionistto learn some front of house skills. Working for a chain of hotels opened up opportunities and I was accepted as a junior manager after 2 years and was promoted
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酒店管理专业实习面试英 语自我介绍 Final approval draft on November 22, 2020
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A：I have been working as a computer programmer for five years. To be specific, I do system analysis, trouble shooting and provide software support. (我干了五年的电脑程序员。具体地说，我做系统分析，解决问题以及软件供应方面的支持。) Q：Why did you leave your last job?(你为什么离职呢?) A：Well, I am hoping to get an offer of a better position. If opportunity knocks, I will take it.(我希望能获得一份更好的工作，如果机会来临，我会抓住。) A：I feel I have reached the glass ceiling in my current job. / I feel there is no opportunity for advancement. (我觉得目前的工作，已经达到顶峰，即没有升迁机会。) Q：How do you rate yourself as a professional?(你如何评估自己是位专业人员呢?)
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