Sales English complete
Lesson one
1．Vocabulary词汇
Corporate Guest商务客户
FIT 散客
Group团队
Traveler游客
Walk-in自来客
Average Room Rate平均房价
Long-staying Guest Discount长住客优惠价
Long-staying Guest长住客
Competitor竞争对手
2．Sentences句型
1.Good morning /evening/ afternoon Sir / Madam, welcome to our hotel!
早上好/晚上好/下午好，先生/女士，欢迎光临！
2.Thank you for choosing our hotel!
感谢你选择我们酒店！
3.It is glade to see you again, Sir / Madam.
很高兴再次见到您，先生/女士。
4.What can I do for you Sir / Madam?
有什么可以帮您，先生/女士？
5.Please take a seat, Sir/Madam.
先生/女士, 请坐。
6.Could you please come this way?
请这边走好吗？
7.Thank you for staying with us!
感谢您在我们酒店下榻!
Lesson Two
1．Vocabulary词汇
Rack Rate门市价
Tariff价格表
Package /Wedding Package套餐/婚宴套餐Commission佣金
Market Share市场客源分配
Ad / Advertisement广告
Travel Agency旅行社
Banner横幅
Poster海报
Flyer宣传页
2．Sentences句型
1.Sorry to have kept you waiting.
对不起，让您久等了。
2.We hope to see you again in the near future!
希望能很快能再见到您!
3.Have a nice/safe trip!
一路平安。
4.Wish you a pleasant journey! Good luck!
祝您旅途愉快!祝好运!
5.Have a nice day!
祝您一天都愉快！
6.You are welcome!
不客气！
7.Thank you for your advice (information, help).
谢谢您的忠告（信息，帮助)。
8.I'll check it at once and call you back.
我立即查一下并给您回电。
9.I see, we will do our best to help you.
我明白了, 我们会尽力帮您。
Lesson Three
1．Vocabulary词汇
Brochure宣传册
Commercial商业广告
Fact Sheet（酒店）简介
Sales Kit营销套册
Give-away赠品
Logo（酒店）店标
Target Market目标市场
Marketing Strategy营销策略
Media媒体
Picture照片
2．Sentences句型
1.We hope we'll have another chance of serving you.
我们希望还会有机会为您效劳。
2.It’s my pleasure.
非常高兴为您服务。
3.Just a moment, please.
请稍等一下。
4.I’ll be with you in a moment, Sir/M adam.
我马上就来，先生/女士。
5.I’ll go and get it to you right away, Sir/Madam.
我马上去给您拿来，先生/女士。
6.I’ll report this mat ter to our manager immediately, Sir/Madam.
我将向经理汇报此事。
7.We can discuss any further details later.
我们一会儿可以进一步讨论细节。
8.Would you mind waiting for a little moment, please?
您介不介意稍等一会儿?
9.I’m so sorry to hear that.
听到这个消息我很难过。
Lesson Four
1．Vocabulary词汇
Public Relations公共关系
Press Release新闻发布
Promotion推广
Sales Call电话拜访
TV Station电视台
Radio Station电台
Up Selling促销
Room Type房型
Event Order宴会通知单
Coordinator工作协调
2．Sentences句型
1.I’ll look into this matter right now.
我马上去查清情况。
2.Don't worry, Sir/Madam, just leave it to me.
别担心,交给我来处理吧。
3.Excuse me, could you please tell me what happened with you?
对不起,您可以告诉我出什么事了吗?
4.I’m very sorry for the inconvenience caused by us.
很抱歉给您带来的诸多不便。
5.Sorry, Sir/Madam, I am not sure about it, but I'll check it out for you immediately.
对不起我不敢肯定,但我很乐意为您弄清楚。
6.Thank you for your understanding. I assure you it won't happen again.
感谢您的理解,我向您保证此事将不会再发生。
7.I regret to say we can not guarantee that at the moment, but we'll do our best. I hope
you'll understand.
抱歉,我们不能保证,但我们将尽最大努力,希望您能理解。
Lesson Five
1．Vocabulary词汇
Guest Comments客人意见
Non-smoking Floor无烟楼层
Fax Sheet传真
Kids Corner儿童游乐区
Conference Room会议室
Ballroom宴会厅
Complimentary Room免费房
Action Plan行动计划
Itinerary 行程
Classroom Type Set-up 教室式布置
Cocktail Party鸡尾酒会
2．Sentences句型
1.If you have any questions, please feel free to contact us.
您如果有什么问题,敬请和我们联系.
2.I’ll check if there is a room available, sir / madam.
我查一下是否有空房，先生/女士。
3.I would like to show you around in our hotel.
我想带您参观一下我们酒店。
4.We will send you a confirmation letter soon.
我们很快会给您发一封确认信。
5.Our hotel is just one hour travel by car from either the Guangzhou Baiyun International
Airport or the Shenzhen Baoan international Airport.
我们酒店距离广州白云机场或深圳宝安机场仅1小时的车程
6.Our hotel is located in the new business center of Dongguan and within a commercial
and shopping precinct, Qi Feng park and the popular “Bar Street”are close by.
酒店位于东莞的新城区商业及购物中心，紧邻旗峰山公园和著名的酒吧街。
Lesson Six
1．Vocabulary词汇
Theater Type Set-up剧院式布置
U-shape Set-up U型布置
V-shape Set-up V型布置
Show Room 参观房
Internet Connection 宽带连接
Satellite Channel 卫星频道
Concierge Services礼宾服务
Pick- up Service接机服务
Visual /Audio Visual Equipments视听设备
2．Sentences句型
1.The hotel consists of 260 elegant guestrooms, half of them are with a stunning view of Qi
Feng Mountain.
260间客房布置得高贵典雅，拉开窗帘就能欣赏到旗峰山的美景。
2.Our room type varies from: 我们的房型有：
Superior Twin (2 beds）高级客房（双床）
Superior King(King-size Bed) 高级客房（大床）
Deluxe Twin(2 beds）豪华客房（双床）
Deluxe King(King-size Bed) 豪华客房（大床）
Executive Twin(2 beds）行政客房（双床）
Executive King (King-size Bed) 行政客房（大床）
Standard Suite(King-size Bed) 标准套房（大床）
Superior Suite(King-size Bed) 高级套房（大床）
Deluxe Suite(King-size Bed) 豪华套房（大床）
Executive Suite(King-size Bed) 行政套房（大床）
Presidential Suite(King-size Bed) 总统套房（大床）
3.Forum Chinese Restaurant provides guests with 25 private rooms, 400 seating
capacity, featuring dishes: Shark’s fin, abalone, bird’s nest and seafood restaurant:
旗峰山酒家设有25间贵宾房，可提供400人用餐。菜系：以羽翅，鲍鱼，燕窝及海鲜为主。
4.L’Escale Western Restaurant provides guests with 224 seating capacity Indoor and
outdoor seating, featuring with Asian & Western cuisine including breakfast, lunch
and dinner buffets
莱斯西餐厅可提供224个室内外餐位，以亚洲和西式菜系为主，供应早、中、
晚自助餐。
Lesson Seven
Sentences句型
1.Forum Food Street is all-day-dining food street featuring regional specialties with 258
seating capacity.
旗峰山食街全天供应当地特色食品。共258个座位。
2.Japanese Restaurant provides guests with 2 private rooms 50 seating capacity Offering
teppanyaki, sashimi, sushi and ala-carte dishes.
日本餐厅提供2间贵宾房，共50个座位。提供最流行的日本菜式铁板烧，鱼生，寿司及散点菜式。
3.Carmen’s bar with live entertainment offer cocktails and snacks.
卡门吧有现场表演，并提供鸡尾酒和精美小食
4.Margaux Wine Bar offering wide selection of premium international and local wines is
ideal venue for business associates.
玛歌红酒屋提供备受推崇的国内外红酒，是生意洽谈的理想之地。
5.The Pullman Ballroom and Forum Hall are spacious and with latest A V equipment.
铂尔曼宴会厅、旗峰山多功能厅宽敞高雅、配有先进的视听设备。
Lesson Eight
Sentences句型
1.Our hotel provides a wide variety of restaurants and bars including Forum Chinese
Restaurant, Imperial Private Dining, Forum Food Street, L’Escale Western
Restaurant, Sakura Japanese Restaurant, Fragrant Tea House and Margaux Wine Bar.
酒店各类设施齐全，旗峰山酒家、御膳坊、旗峰山食街、莱斯西餐厅、樱香阁、天香茶舍、玛歌红酒屋风格炯异。
2.Our recreational facilities include Athena Food Massage, Spa & Sauna and
Athena Karaoke Club, Gymnasium，in-door / out-door swimming pool and an outdoor tennis court.
酒店的康乐设施包括千足经（沐足）、水云间（水疗/桑拿）、雅典娜国际俱乐部、健身房、室内/室外游泳池和室外网球场。
3.All Guest Rooms are featured with IDD telephone, Mini bar, Coffee and tea making
facilities, Satellite TV Channels, High-speed Internet access, 24-hour Room Service.
所有客房配有国际长途电话、小冰箱、咖啡/茶器具、卫星电视节目、高速无线网络、24小时送餐服务。
4.The hotel can provide 11 meeting Rooms & breakout Rooms ranging from 32 to 120
square meters.
酒店提供11个从32M2 到120M2 面积大小不同的会议室。
Lesson Nine
Sentences句型
1.Our hotel is offering a wide configuration of function rooms. Each room is equipped
with state-of-the-art audio visual equipment.
酒店可为您提供各种不同的会议室，每间会议室配备先进的音响设备。
2.Pullman Ballroom is Located on the 2nd floor of Front Building. Total surface area is
803 square meters, Fan-shaped ballroom with French windows, with views of Qifeng
Mountain, accommodates 600 guests for cocktail events.
铂尔曼宴会厅位于餐饮楼二楼，总面积共803平方米可容纳600人的鸡尾酒会。宴
会厅以独特的扇型结构全落地玻璃窗，能使您饱览旗峰山美景。
3.Forum Hall Located on the 2nd floor of Museum. Total surface area is 620 square
meters. With views of Qifeng mountain, it is suitable venue for meeting, banquet and
cocktail party.
旗峰山多功能厅设于博物馆楼二楼，总面积达620平方米，观赏旗峰山景色。适合
各种会议，宴会及鸡尾酒会。
Lesson Ten
Sentences句型
1.Our Recreational Facilities are including Heated indoor swimming pool /Outdoor
swimming pool, Fitness center, Food Massage, Spa & Sauna, Beauty and hair salon,
33 private karaoke suites, Boutique shop.
娱乐设施包括：室内恒温游泳池/室外游泳池、健身中心、沐足、水疗及桑拿、
美容美发店、33间KTV 包房、精品店。
2.In your observation of our hotel, Is there any thing you don’t like or you may suggest
to us for the more improvement of our hotel.
通过您对酒店的观察，您对酒店有什么不喜欢方面或有什么建议需要酒店进行
改进吗？
3.May I have your voluble comments on our hotel?
您能告诉我对酒店有什么意见和建议吗？
4.What time would be convenient for you to talk about the contract?
您什么时候方便面谈关于合同一事?
5.I promise you, it will be done immediately.
我向你保证，我们马上会做这件事。
Lesson Eleven
Sentences句型
1.I can see your point to view. Please accept our apologies.
我们能了解您的感受，请接受我们的道歉。
2.Sir/ Madam, may I know your company budget for this conference?
先生/女士，您能告诉我您公司对于此次会议的预算吗？
3.Sir, you can see the room rates we offer to you are really competitive, in addition,
our hotel has ideal location and is more accessible to the center of the city that other
hotels.
先生，我们给您提供了最优惠的房间价格，另外我们酒店具有非常好的地理位
置，和其他酒店相比，离市中心非常近。
4.The unique Antique gallery and the underground exhibition room reflect the
full-bodied cultural atmosphere.
独具特色的艺术品陈列厅及地下展览馆渗透着浓郁的文化气息。
5.Please allow us to upgrade your room to express our appreciation for your continue
support.
为答谢您对酒店的一贯支持，我们将为您的房间升级。
Lesson Twelve
Sentences句型
1.Leisure & Entertainment：Humen Emplacement, historical site; Ke Yuan, one of the
Four famous Gardens in Guangdong; Qifeng Park, named after Qifeng Mountain
which is one of the most famous mountains in Dongguan city; Huying Park, located
near Qifeng Mountain, famous hill view Golf Club in Dongguan.
附近旅游景点：虎门炮台，历史胜地；可园，广东四大名园之一；以本地著名
的旗峰山命名的旗峰山公园；位于旗峰山旁的虎英公园内有著名的峰景高尔夫
球场。
2.Hotel Unique Features: 酒店特点
Internationally managed hotel in Dongguan
由国际酒店管理公司管理
Newly built hotel adopts a business and resort style - a perfect place to unwind in after the day
崭新的商务及度假型酒店，在你忙碌一天之后是你放松享受的好地方 Houses a permanent Art Gallery and Antique Exhibition Hall酒店内有艺术馆展览厅和艺术商品走廊。
To be aligned with the arts and local history in the promotion of the hotel. Planning to exhibit the history of Dongguan and exhibit major events of Chinese history in
conjunction with various Cultural Bureaus.
与艺术和本地历史结合是酒店的最大特色，博物馆将会与多个文化局合作展览
东莞历史和中国历史的主要历史文物。
会展英语口语对话
人物： A：会展电话营销人员 (李先生) B:参展商（彼特） F: 会展现场营销人员（刘先生） G：参展商B的助理（玛丽） C:现场引导人员 D:观众 E：展销人员扮演角色名单： （詹A C 骏B 丘F 飞G 涛D 曹E） （场景1）邀展 A：你好，彼得先生。 A:?Hello,?Mr.?Peter. B：你好，李先生。 B:?Hello,?Mr.?Li. A：听说你公司最近在扩大业务，进行顺利吗？ A:?I?heard?your?company?recently?in?expanding?the?business?and?go?smoothly ? B：是的，还不错 B:?Yes,?it?is?fine A：我想邀请贵公司参加我们的汽车展览，新型车将是这个展览亮点，也为你公司发展提供平台。 A:?I'd like to invite you to take part in our car exhibition .The?new?car?will?be?the?exhibition highlights and it will provide?a?platform?for?the?development?of your company. B：哦，我想我们公司会对这个很感兴趣。 B:Oh,?I?think?our?company?is interested in it. A好的，你先留下你的联系方式?到时候我们联系。 A?Well, now?you?should?leave?your?contact?way and we will contact you that time. B?好的!?我的电话号码是3853748， B?OK!?my?telephone?number?is?3853748, A?没问题，谢谢！ A?No problem ,thank?you. （场景2）考察 F：彼特先生和这位女士，你们好，我是李先生的同事刘先生，请问贵公司对参加我们这个汽车展有什么看法吗。 F:Hello, Mr Peter and Ms. I’m Mr Peter partner，Mr Liu.What does your company think about join in this car exhibition?
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now let’ｓ have a short review. last class ,we learned a new topic ,do y ou still remember ? yes,we talked about weather last class,so what is the weather like tod ay? who can answer my question? any volunteer? wow ,jack ,please. good,yes,it is sunny today,but a little cold.because it is winter now ,we should put on more clothes because it is so cold outside .sit down,ple ase ,jack. ok , now please look at the blackboard , today we will learn unit 4 whe re is my schoolbag? please look at me ,there is a big picture in my hands,can you guess w hat is this? yes,it is a classroom,it is a big nice classroom. what can yo u see from this picture? ruler,yes, desk,good,football ,wonderful,schoo lbag,great,pencil box,fantastic! keys,very good! yes,we can see many things from this picture and we also can find that they are in the differ ent places. how to say it in english? learn a new lesson. firstly,please look at some word c now ,let’ｓ ards in my hands,there are 3 word cards,they are on ,in ,under, so ca n you guess what is the meaning ? i think you got it ,right? ok, cindy,o look at the classroom n, linda,in, angela ,under. very good ! now,let’ｓ
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新职业英语2unit1unit3原文译文
Unit 1 Each day, many people are looking for trends in workplace clothing, so that they can “fit in”with the fashionable or well-dressed crowd. They believe that dressing in the latest fashion trends may give them the reputation of being fashionable and trendy. While it is more than possible to do this, you need to display caution. 许多人每天都在捕捉职场时装的潮流，以便能与那些衣着时尚得体的人们步调一致。他们认为按最新潮流穿衣打扮能为自己赢得时尚和时髦的好名声。尽管这样做合情合理，你还是要小心谨慎。 What many people do not realize is that there are a number of pros and cons of relying on workplace fashion trends. One of those pros was mentioned above. When you wear a fashionable outfit to work, there is a good chance that you will receive a lot of compliments on your outfit. This is a nice feeling and it is one that makes many feel proud. 许多人并没有意识到，追随职场时装潮流有利也有弊。好处之一，正如上面所提到的，穿一套时髦的衣服去上班，很可能会得到一堆夸奖。这种感觉很不错，也让人引以为豪。 But the truth is that there are many more cons of relying on workplace fashion trends than there are pros. For instance, workplace fashion trends do not always distinguish between jobs and careers. If you work at a trendy coffee shop or retail store, chances are that the dress code would be casual clothing. However, if you work at a law office or an insurance company, you may be required to dress more professionally. Unfortunately, many workplace fashion trends are designed for the working population in general, not specific careers. This is where you can run into trouble if you are not careful. 然而事实上这种追随弊大于利。例如，职场时装潮流往往不区分工作和职业。在一家新潮的咖啡馆或零售店工作，着装要求很可能是休闲服。而在一家法律或保险公司上班，着装则需要更职业化。不幸的是，很多职场新潮时装是为工作中的一般大众而设计，而非为特定职业设计。因此一不小心就可能出问题。 Before relying on workplace fashion trends, you will want to take a good, close look at the trend in question. For instance, does the trend require the wearing of a skirt or a dress, no matter what the length? If so, it is important that you look at what you do for a living. If you are in a professional office setting, a dress may be perfect for you. On the other hand though, if you work in a retail store as a manager, a dress or skirt may actually get in the way and hamper your efforts to work and be productive. 在追随这种时装潮流之前，要好好地仔细审视一下所谓的潮流。比如，潮流是不是时兴半身裙或连衣裙，而不论其长短呢？如果确实如此，那么最重要的是要考虑自己的工作性质。如果是办公室的职业白领，连衣裙就非常适合。但如果是在零售店当经理，连衣裙或半身裙则可能会妨碍工作，影响工作效率。 By wearing trendy workplace fashion pieces, many people are given compliments, but not always. The last thing that you want to do is get a bad name for yourself instead of compliments. That is why it is also advised that you take what others may think of you into consideration. You need to make sure that the impression that you would be making is a good one. 很多人会因为穿了时髦的职场时装而备受称赞，但事情并非总是如此。最不希望
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Good afternoon, everyone! It’s really a great honor to have this opportunity for an interview here. Glad to see you. And I hope that I can succeed. Now I will introduce myself briefly. My name is XXX. You can call me XXX. I am 29 years old. I graduated from Guilin University Of Electronic Technology. My major is English. And I have acquired basic knowledge of my major during the school time. Based on the knowledge of English, my teaching work has increasingly achieved better results. In the past five years, I spent most of my time on teaching. In 2014,I began work for private schools as an English teacher. During the time, I acquired better teaching and communication skills. I make children learn better English. I know how to communicate with parents better. Because of some excellent performance in work, I have been recognized in school. I think I am a good team player and I am able to work under great pressure. Because of my character, I own strong sense of responsibility at work. I am more patient person and enjoy children. I get along well with them easily. I think I am not only their teacher, but also their friend. You will surly not regret to enroll me. I am looking forward to working with you. Thank you so much.
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