《商务英语口语》练习题

《商务英语口语》练习题及评分标准

Mini-Presentation

Topic 1: Self introduction for job interview

Attention:

You must find a job position which you are interested and applying for, then give your self introduction accordingly.

Prompts(for your reference):

1.Express your job objective show your interest in the job position.

e.g. I’m interested in the position of a salesman.

I would like to apply for the position of (like) a salesman.

2.Your self introduction according to the job responsibilities and requirements

( I think/ I’m confident that my educational background and experience

qualified for the job)

1) Your present situation (who are you)

My name is, and age

I will graduate from Neusoft Institute of Information with a bachelor degree.

2) Your past experience (what did you do)

A. educational background

I was studying in department of the Information Technology and Business

Management. My major is E-Commerce. (say some main courses you have

learnt)and my minor is Computer Science.),

B. honors and rewards you have got

C. working experience and internship

D. social activities, like love campaign , volunteer campaign and commonweal,

etc.

3)Your future expectation (what do you want to )

eg.: To get some experience in business.

To learn more about business related knowledge. and skills

To realize you own personal value

4)your competitive advantages for the job position (what can you do for the company)

A.your understanding about the position you are applying for

B.your skills

(such as English speaking / Computer)

C.Your ability

(such as ability of organization, team working, etc.)

D. Your characters ( warm-hearted, outgoing, diligence, adaptable, hard-working,

etc.)

E. your professional certificates: like E-business specialist ,etc.

Closing sentence like: I would appreciate your consideration about me.

I would looking forward to your good news.

Topic 2: What have you learned from Business Spoken English Course?

Prompts for your reference:

1.Your understanding about Business English

1)Business English is specially used in business activities, which is basically

divided in two parts: Social Business English and Common Business English.

2).The importance of learning this course

3).The difference between Daily Used English

based on business background, etiquettes, professional words and expressions,)

2. The importance and practicability of Business Spoken English

(You would better gave some examples to show your good understanding of it).

3. Other achievement according to your real situation.

Topic3 : Talk about the Importance of Telephone Communication

Prompts for your reference:

1. Information is very important for business activities.

As we are living in a information society, Information is very important for business

activities.

2. The function of Telephone Communication

Telephone Communication is fast information transferring, with low cost, and good

efficiency. Businessman using telephone to exchange information, to communicate,

to exchange information and ideas , to keep good relationship, to discuss business

plans, to solve business problems, to arrange business visiting, such as reserve hotel,

to book an air ticket ,etc.

3. We should master the following basic Telephone Communication Skills

such as:

Asking for a telephone number

Call to find someone , but the line is engaged.

Call to speak someone, but he(she) is out

To leave a massage

Call to express your business ideas.

To inform some thing

To make an appointment

To discuss a plan

Topic 4: A Brief Introduction to a company which you know well

Promptings

(the basic information about a company usually includes the followings):

1) The nature of the Company

2) The history of the Company

3) The management scale of the Company

（e.g.：How many employees are there in the company? How many branch companies?

How many departments it has? etc.）

4）The managerial state of the Company

（e.g. : Registered Capital ，Financial Standing，Turnover，output，sales amount,

net profit ,etc. ）

5)The main business scope（The main product or service）

6) What is the Key Strength of the company?(核心竞争力)

7) Corporate Culture ( or Organizational Culture) of the company?（企业文化）

（Such as：The sense of value of the corporation? （企业价值观）；

The Business Philosophy of the company (经营理念)，etc.)

8) Some other information about the company

9) Some other information

Topic 5 : Try to promote your product you know well

Prompts for your reference

Try to let customers know much about your products and persuade them to

choose your products successfully:

1) The name and features of the product

2) The function of the product..

3) The size, shape of the product .

4) The price, superiorities of the product.

5) The guaranteed period.

6) The after sales service of the product.

7) The sales position, reputation of the product.

8) Some other selling points or information about the product.

9) The advantages of the products compare with the other products.

10)The benefits the product can bring to the customers, etc.

Topic 6: What is important when preparing an interview with a company?

Prompts for your reference:

Firstly, we should do preparation with “Market- oriented “ideas, to organize materials , introduce yourself and market yourself according to the job requirements.

1.Study the company carefully and understand the main situation of the company, like

history, main business scope, position in the market, etc.

2.Study the advertisement of the company and understand the requirements and the

responsibilities of the job position you are applying for clearly.

3.Prepare some necessary paper materials according to the company’ requests.

Such as:

1) Resume or Curriculum Vitae (C.V.)

2) Graduate Certificates (like College Diploma and Academic Degree)

3) Job Application Letter If they ask

4) Other Certificates:

A. The Technology Qualifications Certificate (like :CET4,CET6; Attestation

examination 认证考试for EBC or IT International Certificate, etc.)

B. The Occupational Qualification Certificate (such as: Certified International

Logistics Specialist----CILS; Certified E-Business Specialist-----CES, etc.)

C.Honorary or Award Certificate ( such as; excellent student, prize fellow ,etc.)

D.Transcript (or school report if necessary )

E.Recommendation Letter (if necessary)

F.Certificate for internship

4.Prepare your self introduction according to job requirements

5.Prepare questions to answer accordingly

6.Learn some knowledge , etiquettes and skills for job interview.

Topic 7: What is your major responsibilities if you are a Secretary?

Attention:

You can also state the major responsibilities for any other job positions which

you are interested in.

Prompts for your reference:

(Generally job responsibilities will be given in Job AD like“ Job Description”)

I should say a secretary will have lots of works to do everyday, but its not very difficult .

Just some office routine works. For example: a secretary should:

1)arrange routine works for the manager,

such as meetings, interviews, appointments ,dinners with customers, working schedules; 2)check computer for emails or instructions from the manager,

such as to read ,sort and organize incoming mails ;

3)take care of letters :

type some business letters and collect some sales information for analysis.

4)To be responsible for keeping all the files in order ,

such as outgoing and incoming correspondence , invoices, receipts and product information and other business documents.

5)One of his monthly duties is to take inventory of stock on hand and place orders for those

items in low supply.

To sum up:

I should begin working at 8:00 a.m. , check my computer for emails or any instructions from my boss, and then do the above mentioned office routines,

The lunch break is from 12:00 to 1:00inthe afternoon, and finish my work at

5:00 p.m., Occasionally I have to work overtime when we are very business around the end of the month.

I’m working very hard, but I do enjoy my work because it always give me a sense of achievement as I will learn a lot during my working. I think being a good secretary, you need to be responsible and full of passion.

Topic8 How to grasp an opportunity?

Prompts for your reference:

A saying says: “An opportunity just prefers those who are well prepared” No matter what are we going to do in the future, a good preparation is very important to grasp a good chance. A good preparations basically including the following points:

Basic Knowledge

No matter what position are you going to take, to grasp a good chance , you must learn enough basic knowledge regarding the position you are interested in. For instance, if you want to be a salesman, you should know some basic knowledge like : Marketing , E-business, Business English as well as international trade, etc.

Some Skills and Abilities

Almost every company requires such skills as writing , speaking, reading, listening computer skills ,etc., those are the basic skills an employee should have.

Besides, an employee should have your own competitive advantages or special abilities to be superior to the others, so that to stand up the competition. Such as :Ability

of organization, team working; self learning, Good communication and presentation s kills , leading ,decision making, executing , researching, reasoning, creating ,persuading ,etc.

Good Personalities

Outgoing, easygoing, diligent, ambitious, self-confident, optimistic, warm-hearted, energetic, patient, careful, supportive. Self-management, hard-working, independent and able to deal with pressure. etc.

Experiences

Most of the enterprises prefer employee to have working experience, including all relative

activities except your academic courses. Like activities inside or outside school, part time job, internship , or some practical classes, etc.

An Active Attitude and Sense of Responsibility

No matter what job we are going to do, having an active attitude and a sense of responsibility to the work is crucial. By doing this , we can learn anything we didn’t know

we can overcome any difficulties we meet , so we can do any kind of jobs well.

Conclusion: (according to your own ideas)

Topic 9 How do you understand the “market oriented “concept for Job Hunting? Prompts for your reference:

1.Looking for a job is a process of self-marketing.

2.According to Marketing theory, “market-oriented” means to promote products according

to the market requirements.

3.For Job hunting, we are the products, and the market requirement is the job related

company, and the job requirements.

4.We should study the company and the job requirement well before we decide to

apply for the job, then we could promote ourselves accordingly and effectively.

Topic 10 What are the key information we should care about in a Job Wanted AD?

Promptings: (提示参考)

1. Job related company (nature ,history, line of business, main product, managing

philosophy , and so on)

2. Job related basic information(job title, in which department , who is the direct

supervisor, part time or full time job? Need to take business trip or not? etc.?)

3. Job related key Requirements:

Functions of the job

The required Qualification , Responsibilities, Knowledge and Skills, Experience and Ability, Characters ,and so on.

4. Career prospective

Training or further study opportunity

Promotion opportunity

Topic11: What are the advantages and disadvantages of an e-ticket?

Promptings: (提示参考)

1) What is an e-ticket?

2) The advantages to use an e-ticket Compare with the traditional paper ticket

3) The disadvantages to use an e-ticket Compare with the traditional paper ticket Topic12: Brief on Business Negotiation

Promptings: (提示参考)

1. Business Negotiation is a crucial step in the process of Business

1). Business process is including Preparation before business; Business

Negotiation; Contract signing and Contract performance.

2) The contents of business negotiation are price- centered trade terms and

conditions. Such as : terms of quality, quantity, size, price, package, delivery, payment, insurance, and so on.

3) The process of business negotiation basically has 4 steps: they are inquiry,

Offer(quotation), counter offer and acceptance.

4) Business Negotiation on price terms is the most important(why).

5）The most important negotiation principle is to get mutual benefit and reach

A “Double Win”.

Topic13: What factors can effect Price Terms?

Promptings: (提示参考)

1) cost of the product

2) relationship between supply and demand

3) competitive environment (competitors)

4) before and after-sale service

5) other trade terms and conditions ,like quantity, delivery , payment and so on.

6) consumer requirement

7) marketing strategies

8) other factors differ from the above mentioned, you think.

Topic 14: Why more and more people prefer to dine out?

Prompts:

1)For saving time

In our competitive world, due to the fast speed of our life, more people prefer to

dine out in order to save time.

2)For interpersonal sociality

Sociality is very important for our work and our life. Such as to make friends, to

exchange information, to share our feelings and ideas, to have some amusement

activities, etc.

3)For enjoying our life

With the improvement of our life quality, more and more people like to dine out,

to enjoy a new life style, a special taste and wonderful environment.

4)For business purpose

Especially for businessman, to have a dinner in a restaurant becomes a very

important business activity. Except saving time, socialize with people, and

enjoying our life, businessman prefer to dine out for business purpose. They used

to find a comfortable place to entertain their customers, to make better

understanding about each other, to discuss business matters.

We can find that by business dinner, businessman keep a good relations with

customers, signed a lot of business contracts, solved many business problems,

reached lots of business agreement, etc., So Business dinner has been made a great contribution to the success of business

So that’s why more and more people prefer to dine out.

Topic 15: Any free topics which you are interested in

You are requested to give a Introduction of your Subject (put forward your Subject or your Main Idea)then you should state your Main Points of View to support your Subject (with some ideas and examples ),finally you should make up Conclusion of your speech.

考试要求及评分方法：

内容：综合口语测试，得分点：商务背景的结合、专业术语掌握、商务专业英语应用和表达能力等。形式：个人小型演讲与现场问答结合（模拟剑桥商务英语口语考试题）

共计12道考题，学生现场抽签确定所选考题，然后围绕主题进行（1-2分钟个人陈述，

并回答老师围绕主题进行提问（每人被问2-3个问题，每人共计2-3分钟时间）。

记分方法：（满分共计100分,占总成绩的50%））

（A级/90-100分）：个人演讲1分钟或1分钟以上者；

回答问题比较流利；

语音语调基本正确；

思路比较清晰，意思表达比较完整、准确；

商务专业语言比较流利，错误较少；

能结合所学商务知识背景、灵活运用专业术语发挥创意。

（B级/80-89分）个人演讲1分钟或1分钟以上者；

回答问题基本流利；

语音语调无明显错误；

思路基本清晰，意思表达基本完整、准确；

商务专业语言比较流利，无大错误；

（C级/70-79分）个人演讲基本达1分钟者；

回答问题虽然不太流利，但能够基本正确回答出来；

语音语调无明显错误；

思路不太清晰，但意思基本表达出来；

商务专业英语不太流利，无大错误；

（D级60-69分）个人演讲少于1分钟者；

回答问题虽然不流利，但能够基本回答出来；

语音语调有少量错误；

思路不太清晰，基本意思表达一般；

商务专业英语不太流利，出现较大错误；

（D级59分以下）：不及格。低于D级标准，酌情给分。

随堂考试时间：电商应用1班2011年12月31日（补周一课：三、四节课）宋雨飞——孟璐

2012年1月5日（周四1、2节）王昊——田欣露

电商应用2班2012年1月4日（周三3-4节）单迪——田博元

2012年1月6日（周五3-4节）李晨光——梁芩