酒店日常服务英语用语 - 制度大全
酒店日常服务英语用语-制度大全
酒店日常服务英语用语之相关制度和职责，酒店日常服务英语用语DailyService日常服务-(Knockingatthedoor.)-(敲门。)-MayIcomein?-我可以进来吗?-Comein,please.-请进。-Pleasedon'tcomein.-请不要进来。-Justamomen...
酒店日常服务英语用语
Daily Service 日常服务
-(Knocking at the door.)-(敲门。)
-May I come in?-我可以进来吗?
-Come in,please.-请进。
-Please don't come in.-请不要进来。
-Just a moment(a minute),please.-请稍等一下。
-I'm sorry to disturb you.May I clean the room,sir?-对不起打扰你了,我来打扫一下房间好吗?
-All https://www.360docs.net/doc/3a7981867.html,e in,please.-好的,请进来。
-Please clean it when I am out.-我马上要出去,请等一会儿打扫。
-May I change the water of the thermos now?-我现在可以换水吗?
-Yes,please.-请换吧。
-Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?-下午我有几位朋友来访,请给加些热水瓶和茶杯。
-Well,we'll send tea into the room when the visitors come.-好,客人来访我们会端茶进来的。
-By the way,is there any mail for me?-顺便一下,有我的邮件吗?
-No.If there is,I'll give it to you in time.-没有。如果有的话,我会及时给你送来的。
-Why did you come in without my permission?-你为什么没经我允许就进来了?
-It's my negligence.I beg your pardon.-我疏忽了,请你原谅。
-I come and make the bed.Shall I do it now or later?-我来做夜床,你看是现在做还是等会儿做? -Since you have come,you may do it now?-既然来了,现在就做吧。
-Here's your clean laundry.you'd better check it.-衣服洗好了,请您过目。
-I am collecting the fee of the long distance call.-我来收长途电话费。
-This is the bill for the room rent of half a day.-这是补半天房金的帐单。
-Here is a telegram for you.-这儿有一封你的电报。
-Why is it unsealed?-它怎么被拆开了?
-Because there is no name of the receiver on the envelope,therefore the clerk unsealed it in order to find out the name of the receiver.
-因为电报封面没有收报人姓名,服务台为了查对姓名而拆开的。
-Have you lost anything today,sir?-先生,你今天丢过什么东西吗?
-Yes,a wallet.I'm looking for it now.-丢了一只皮夹子,我正在找呢。
-What is there in the wallet?-皮夹子里有些什么?
-My daughter's photo and some money.-有一张我女儿的照片,还有一些钱。
-Look,is this wallet yours?-看,这只皮夹子是不是你的?
-Yes,it's mine.Thank you ever so much.-是我的,太感谢你了。
-I want to borrow China Daily of these days.-我要看这几天的《中国日报》。
-Please get some copise of China Pictorial for me.-请拿几份《中国日报》给我。
-Please bring some chairs for me.-请拿几把椅子来。
-Please get me some soap.-卫生间的肥皂要添了。
-The slippers are wornout.Change them for me,please.-拖鞋坏了,请给换一双。
-Get a hot-water bottle,please.-请拿一只热水瓶给我。
-I feel a bit cold when I sleep.Please get me a blanket.-我睡得有点冷,请给我加一条毯子。-I need another pillow.-我需要加一只枕头。
-All right,I'll get it for you right away.-好的,我就去拿。
-Just a moment,I'll do it right now.-请稍等一下,我马上给你办好。
-Excuse me.-对不起。
-I am sorry.-很抱歉。
-I beg your pardon.-请你原谅。
-Pardon me for interrupting.-对不起打扰你们了。
-Please excuse me for coming so late.-请原谅我来迟了。
-I'm sorry I was so careless.-很抱歉我太粗心了。
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商场常用英语情景对话
关于购物对话用语 一、问好 hello/hi 你好 Nice to meet you. 见到你很高兴。 Nice to meet you too. 见到你很高兴。How are you 你好吗 I am fine, thank you, and you 我很好，你呢I am fine too. 我也很好。 How do you do 你好。（初次见面问候语）How do you do 你好。 二、迎宾 Welcome to Prada! 欢迎来到普拉达专卖！ 三、打招呼 Good morning, sir/ madam早上好，先生/女士afternoon下午evening晚上What can I do for you/ May I help you 您需要什么 I am looking for/ need/ want to buy a... 我需要买...... Do you have any ... 你们有...... I'm just looking/ browsing.我只是随便看看。 四、询问衣服 How are these 这些怎么样 This one is great. May I try this on这款很不错。我可以试试吗 Sure, the fitting/dressing room is there.当然可以，试衣间在那边。 What's your size/ What size do you want你穿多大号的 Size (S, M, L, XL, XXL...)/数字 OK/ Is it fit 可以吗/合适吗 The fit isn't good. 尺寸不合适 It is too big/ small. Can I have a larger/ smaller size 太大了/太小了. 可以给我个大一点/小一点的吗 I’m sorry, it is out of stock for the time being.很抱歉，这个暂时缺货。 It fits well. 很适合 How do I look/ What do you think/ Does this look good on me 这件我穿着怎么样 You look very good. 你看起来很不错。 I will take it. 我要这件。 五、询问价格 How much does it cost/ is it 这件多少钱What is the price for this suit/...这套西装/......多少钱 5025 yuan/ dollars It's so expensive./ It costs too much.太贵了Can you make it cheaper能便宜些吗 Can you give me any discount/ Any discount 能给我一点折扣吗
预定酒店英语日常用语
第二章日常用语（句子）： 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you hold the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．J ust a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day ear ly. Is that OK? 我那天早点到，可以吗？ 56．We’ll send a confirmation to you soon. 我们稍后传确认书给您。 57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系。 58．Please feel free to contact us if we can be of further assistance. 如需进一步了解，请随时与我们联系。 其他服务类 42．Does it include breakfast? 包括早餐吗？ 43．The tax and breakfast are also included. 税及早餐也包括在内。 12．Does your hotel have pick-up service? 请问贵酒店有接车服务吗？ 13．Yes, please contact the concierge for details. 有的，详细内容请联系礼宾台。 16．What is your hotel’s website and email address? 请问贵酒店的网址及邮址？ 17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。 4．How about your hotel’s location? 请问贵酒店位于哪里？
宾馆酒店英语词汇常用语
(一) 宾馆酒店英语-门口〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃2 (二) 宾馆酒店英语-应接服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃3 (三) 宾馆酒店英语-问候语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (四) 宾馆酒店英语-问讯处〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃5 (五) 宾馆酒店英语-入住〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃7 (六) 宾馆酒店英语-客房服务〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃10 (七) 宾馆酒店英语-结账〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃12 (八) 宾馆酒店英语-销售〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃13 (九) 宾馆酒店英语-预定〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃16 (十) 宾馆酒店英语-简明常用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃17 (十一) 宾馆酒店英语-餐厅用语〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃26 (十二) 宾馆酒店英语-部门名称〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃29 (十三) 宾馆酒店英语-常用词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃30 (十四) 宾馆酒店英语-服务台词汇〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃32 (十五) 中国小吃英文表达〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃〃35 The basic English for hotel service
酒店管理英语词汇-(已修改)
酒店管理英语词汇 1.reservation Department 预订部 2.front Office Department 前厅部 3.reserve [r?'z?v] n. 预订 4.register ['r?d??st?] vt. 登记 5.registration ['r?d??'stre??n] n.登记, 注册 6.receptionist [r?'s?p??n?st] n. 接待员 7.operator ['ɑp?ret?]n. 电话接线员 8.put somebody through 把某人接通 9.deluxe [d?'l?ks] n. 豪华房 10.Suite [swit] n. 套房 11.single room / double room 单人间/ 双人间 12.client ['kla??nt] n.顾客 13.confirm [k?n'f?m] vt.确认，批准 14.discount [d?s'ka?nt] vt.打折扣 15.expense[?k'sp?ns] n.费用 16.charge [t?ɑrd?]n.费用；vi.索价；收费 17.list [l?st]n.清单；vt.列出 18.rate [ret] n.（利息等的）费率 19.check [t??k] vt.检查，核对 20.check in / check out 入住/退房 21.recommend ['r?k?'m?nd] vt.推荐 22.cash [k??] n.现金；vt.支付现款 23.credit card 信用卡 24.loyalty card /member card会员卡
英语情景对话——常用
英语情景对话——常用 英语情景对话一 对春节期间的烟花爆竹燃放问题的讨论 A：Happy new year, LIU, It is nice to enjoy New year holiday, but the noise of the fireworks and firecrackers bothers me recently. B: Happy new year, On the contrary,I think the fireworks and firecrackers is as nice as the Spring festival. A:Oh no, A t New Year’s Eve, I was up all night because there is too much noise outside. I think fireworks and firecrackers should be prohibited. B:I may not agree with you. The noise of them is a symbol of lively festive atmosphere. And I set off some fireworksat New Year’s Eve. It’s so interesting. A: Ok, the noise, is a piece of cake, it is just for me. But fireworks and crackers will cause air pollution. When firework is set off, it will produce lots of sulfur dioxide which is harmful to our environment. What’s more, fireworks and crackers do lots of harm to people. To make the matter worse, children love playing carelessly with firecrackers, which more often cause conflagration. B: Yeah, some of what you have said is true and It should cause the attention of people. But as long as people pay attention to safety when setting off, I think, It'sunderstandable to set off fireworks and firecrackers during the festival and they should not be prohibited. A:There also exist potential hazards in manufacturing, shipping and storing them. B: As a traditional way to celebrate the New Year, quite a few people think firecrackers have become part of our Chinese culture. Lots of fun will be gone with the ban of firecrackers. A: True, to change a custom is not easy, and people are not ready for such drastic action, but it will pay in the long run if the setting off of firecrackers is effectively banned in the cities. B: Maybe, we can celebrate our holiday by other ways instead of setting off firework.
酒店常用词汇
服务台常用词汇 management 经营、管理 market price 市价 cashier's desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之… spare (形)多余的 postpone (动)延期 cancel (动)取消 trxdyeller's cheque 旅行支票 pay (动)付款 fill (动)填写administration 管理、经营note 纸币
registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱procedure 手续、程序 information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之… reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 酒店服务常用英语口语 1. Good morning/evening. Reservation. May I help you?
五星级酒店专用英语
五星级酒店专用英语(中级) 2008-07-02 17:39:38| 分类：默认分类| 标签：|字号大中小订阅 中级 中级英语除了基础级需要掌握的所有词汇、语法和句子以外，主要考核员工专业英语方面的知识，具体如下： ? 饭店英语基本词汇 management 经营、管理 rack rate 市价 package rate包价 group rate 团队价 cashier's desk 兑换处 check-out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 form 表格 reservation 预订 reception desk 接待处 house use 酒店使用 executive floor 行政楼层 tip 小费 reservation desk 预订处 luggage office 行李房 spare (形)多余的 postpone (动)延期 cancel (动)取消 traveler’s cheque 旅行支票 pay (动)付款 fill (动)填写 administration 管理、经营 note 纸币 registration desk 入宿登记处 lobby 大堂 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 账单
change money 换钱 procedure 手续、程序 up grade 升级 information desk 问询处 luggage label 行李标签 overbooking 超额订房 reasonable (形)合理的 cash (动)兑换 keep (动)保留、保存 bank draft 汇票 accept (动)接受 procedure fee 手续费 fill in the form 填表 ■ 电话服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话 Wake-up call service 叫醒服务 Switchboard 总机 Area code 区号 Extention 分机 receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 send a telegram(cable) 发电报long distance 长途电话telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通 inland telegram 国内电报 ordinary mail 平信 The connection is bad. 听不清。 express telegram 加快电报 registered fee 挂号邮资 postcard 明信片 ■ 客房设备、用品 escalator 自动楼梯 bookshelf 书架
英语日常情景对话有用的情景对话资料28324
二十一个场景对话 目录 1、你有什么计划吗？ (2) 2、这几天真是太打扰你了 (3) 3、英文问路指路 (4) 4、这位子有人坐吗？ (6) 5、打电话预定餐厅位子 (8) 6、商务宴会中的英文点菜方式 (10) 7、At Breakfast 吃早餐 (14) 8、如何用英语买火车票 (16) 9、谈薪水必备英语口语 (17) 10、On a Bus 在公共汽车上 (21) 11、Asking Favors 求助 (23) 12、Making an Appointment 预约 (25) 13、Saying Goodbye 告别 (26) 14、Meeting old friends 老友重逢 (28) 15、Saying Thank You 道谢 (30) 16、介绍和开场白 (32) 17、Finding a Room 找住房 (34) 18、At a Hotel 在旅馆 (36)
19、The weather 天气 (38) 20、这里停车每小时多少钱？ (39) 21、为什么突然要辞职呢？ (40) 1、你有什么计划吗？ Nancy：Have a nice weekend! 周末好！ Jerry：Thanks. You too!
谢谢！你也好！ Nancy：Do you have any plans? 你有什么计划吗？ Jerry：Well, my family's away and I can't afford to do much. What about you? 嗯，我家里人都走了，我承受不起做太多的事。你呢？ Nancy：Oh, I haven't decided what I'm going to do yet. 哦，我还没决定我要做什么呢。 2、这几天真是太打扰你了 John：Have you had a good time these past few days? 这几天玩得怎么样啊？ Lily：Yes. Kunming is really a beautiful place. 好极了。昆明这地方真漂亮。
预定部酒店英语日常用语
酒店英语日常用语：预定部日常英语口语 1．May I have the room type, please? /What kind of room would you like to reserve? 请问需要预订哪一类型的房间？ 2．What kind of room do you have? 请问贵酒店有什么房间类型？ 3．We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms. 我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。 4．How about your hotel’s location? 请问贵酒店位于哪里？ 5．Well, our hotel located in houjie town, Dongguan City. The Crown Prince hotel is only 30 minutes from Dongguan, 45 minutes from Shenzhen airport and 15 minutes to Chang Ping railway station, by car. 我们酒店位于东莞市厚街镇。本酒店离东莞30分钟车程，到深圳机场45分钟，到常平火车站只需15钟车程。 6．What’s the level of your hotel? 请问贵酒店是几星级的？ 7．Our hotel is a five-star hotel. 本酒店是五星级的酒店。 8．How about your hotel’s facilities? 请问贵酒店有什么设施？ 9．We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool, shop prince and KTV equipment。. 本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场及KTV设施。 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 12．Does your hotel have pick-up service? 请问贵酒店有接车服务吗？ 13．Y es, please contact the concierge for details . 有的，详细内容请联系礼宾台。 14．Can I get har bour view in your hotel? 我可以看到海景吗？ 15．I am sorry, you can’t. But you can have a nice view of a large pool surrounded by beautiful landscaping. 很抱歉，不可以。但您可以看到周围美丽的泳池景。 16．What is your hotel’s website and email address? 请问贵酒店的网址及邮址？ 17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系。
酒店英语词汇-参考模板
Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help;
英语日常情景对话有用的情景对话
英语日常情景对话有用 的情景对话 文档编制序号：[KK8UY-LL9IO69-TTO6M3-MTOL89-FTT688]
二十一个场景对话目录 1、你有什么计划吗 Nancy：Have a nice weekend! 周末好！ Jerry：Thanks. You too! 谢谢！你也好！
Nancy：Do you have any plans? 你有什么计划吗 Jerry：Well, my family's away and I can't afford to do much. What about you? 嗯，我家里人都走了，我承受不起做太多的事。你呢 Nancy：Oh, I haven't decided what I'm going to do yet. 哦，我还没决定我要做什么呢。 2、这几天真是太打扰你了 John：Have you had a good time these past few days? 这几天玩得怎么样啊 Lily：Yes. Kunming is really a beautiful place. 好极了。昆明这地方真漂亮。 John：Thank you. You're welcome here anytime you want. 谢谢夸奖。什么时候想来就过来玩儿。 Lily：I'm afraid I've been a bother these past few days. 这几天真是太打扰你了。
John：Don't mention it. You know, we're old friends. 别这么客气。咱俩都老朋友了。 Lily：Well. Please come to Beijing if you have time, and let me do the honors. 好。有时间的话，一定来北京玩儿，让我也尽尽地主之宜。 John：Okay. Have a safe trip. 好的。一路顺风。 3、英文问路指路 A: Excuse me, Where am I on this map? B: We are here, bus station, we are in the heart of the city. A: Oh ! I think I’m lost. Can I go from here to the railway station? B: Head straight up the street about two blocks then turn left. A：对不起，请问我在地图上的什么地方? B：我们在这里，汽车站，我们现在在市中心。
常用酒店英语词汇大全如下
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
酒店常用英语词汇
Hotel English Words: make a reservation:预定 register：登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费
Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费
酒店专业词汇表
Glossary –Hotel Language专业词汇表-酒店语言Hotel Department 酒店部门: Hotel Positions 酒店职位： ◆A/C： Air Conditioning 空调 ◆Account 客户
A company or individual which often consume in the hotel and is recorded in the database. 经常在酒店消费并已经记录在酒店客户档案中的公司或个人。 ◆Allocation 房间分配 Room blocked / held for specific customer 房间预留给特定的客户 ◆Amenity An item or gift for the guest with compliments from the Hotel. Liquor, fruit basket, etc. 免费提供给客人的用品或礼物，如饮料或水果篮等。 ◆ASAP： As soon as possible尽快 ◆Average Rate / Check:平均房价/人均消费 Ratio between the accommodation / restaurant turnover and the number of rooms / covers. The amount of the average rate /check depends on guest segmentation.( e.g. the corporate guest pays a higher price than the group guests) 住房或用餐收入与可用房间数或餐厅总座位数的比率。平均房价/ 人均消费的高低取决于顾客类别 （比如商务客人支付的价格就比团队客人要高） ◆Back of the house = Supporting Department 酒店后台支持部门（后线部门） Parts of the hotel with which the guest does not normally come into contact with i.e. Personnel, Housekeeping, Engineering, Finance, etc. 客人通常不直接接触的部门，如人事部，客房部，工程部和财务部等。 ◆ B & B: Bed and Breakfast 住房与早餐 ◆Block 保留（房间） Room or rooms that are being hold for the guest on a certain date. 在固定日期为客人保留房间
英语口语情景对话职场常用英语句型大盘点
英语口语情景对话，职场常用英语句型大盘点 外企职员必备的一项基本技能。很多员工头疼自己的英文过不了关，一碰到要用英文进行文书或是要和老外进行交流就六神无主，今天小编特地为大家搜罗了一些经典且常用的句型，大家不妨做个有心人收藏着，莫到用时方恨少呢！ 1. I am writing to confirm /enquire/inform you… 我写信时要确认/询问/通知你… 2. I am writing to follow up on our earlier decision on the marketing campaign in Q2. 我写信来追踪我们之前对于第二季度营销活动的决定。 3. With reference to our telephone conversation today… 关于我们今天在电话中的谈话... 4. In my previous e-mail on October 5… 先前在10月5日所写的信… 5. As I mentioned earlier about… 如我先前所提及关于… 6. As indicated in my previous e-mail… 如我在先前的信中所提出… 7. As we discussed on the phone… 如我们上次在电话中的讨论…
8. From our decision at the previous meeting… 如我们在上次会议中的决定… 9. As you requested/per your requirement… 按照你的要求… reply to your e-mail dated April 1，we decided… 回答你在4月1日写的信，我们决定… 今天我们要讲的习惯用语都是以thin这个单词为主。Thin就是瘦，或者是很薄。要是人们有选择的话，恐怕许多人都喜欢瘦一点，而不愿意太胖。但是，今天我们要讲的前两个习惯用语都包含消极的意思。 1. wear thin 打折扣;逐渐消失 Wear在这里的意思是某一样东西在一段时间里，它的功能和价值在逐步降低，也就是中文里说的损耗。这可以指具体的东西，也可以用在其他方面。举例来说吧。 例句-1：Your patience with another person may wear thinif he keeps doing something you don't like. 要是一个人老是做你不喜欢的事，那你对他就会越来越没有耐心。 我们再来举一个例子。要是一个人问你借钱，他保证在一个月后还给你。但是，到了时候他没有还。而且还不断地找借口，拖延不还。过了半年，你对他实在没有耐心了，于是你对他说： 例句-2：Joe, remember that money you borrowed six months ago. You told me you'd pay it back in 30 days. But you keep finding reasons not to return it. Now I really need it back, and I must say that all your excuses for delay are beginning to wear thin. Joe, 记得你六个月前问我借的钱吧。当时你说你一定会在一个月后还给我。
常用酒店英语词汇大
常用酒店英语词汇大全 基本常用口语 一、礼貌用语： 1. Please 请Sir Madam/Miss 2. Excuse me 对不起 3. Pardon? 对不起，请您再说一遍好吗？ 4. I’m very sorry. 非常抱歉。 5. Thank you . 谢谢。 二、单词及例句： 1. 对客人表示欢迎： Welcome 欢迎International 国际hotel 酒店 －Welcome to Planet International Hotel! 欢迎光临星球国际大酒店！2.见到客人寻问是否需要帮助： Help What can I do for you? May I help you? 3.离开客人时: Nice 美好的pleasant 愉快的evening 晚上weekend 周末 －Have a nice day. 祝您今天过得愉快. －Have a pleasant evening.祝您今晚过得愉快. －Have a good weekend. 祝您周末过得好. 4. 给客人让路时: After 在……后面madam女士first 首先sir 先生 －After you, madam. 夫人,请. －You first, sir. 先生,您先请. 5. 领路的时候: Follow －Please follow me, sir. 先生,请跟我来. 当领客人到达目的地时: －Here we are , room 2208. 第2208号房间到啦.
6. 当客人要什么东西时: －Yes, sir. It’s no problem. 好的先生.这不成问题. 酒店基本词汇 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理