酒店常用英文缩写
酒店常用英文缩写
酒店房态名词缩写：
01.VC Vacant Clean 空的干净房/可卖房
02.VD Vacant Dirty 空的脏房
03.OC Occupied Clean 住客干净房
04.OD Occupied Dirty 住客脏房
05.PMU Please Make Up 即扫
06.DND Do Not Disturb 请勿打扰
07.OS Out Of
Service 维修房（小）
08.OOO Out Of
Order 维修房（大）
09.ECO Expectative Check Out 预退房
10.D/L Double lock 双锁房
11.S/O Sleep Out 外睡房
12.R/S Refuse Service 拒绝服务
13.LSG Long Staying Guest 长住客
14.VIP Very Important Person重要客人（贵宾）
15.N/B No Baggage 无行李
16.L/B Light Baggage 少行李
17.C/O Check Out 离店结帐
18.C/I Check In 入住登记
19.D/U Day Use 小时房
20.H/U House Use 自用房
21.T/D Turn Down Service 夜床服务
22.R/G Repeated Guest 回头客
23.L/F Lost and Found 客人遗留物品
24.MOD Manager on Duty 值班经理
25.SK Standard King 标准单人间
26.ST Standard Twin 标准双人间
27.DS Deluxe Suite 豪华套房
28.BS Business Suite 商务套房
29.CR Connecting Room 公寓套房
30.PA Public Area 公共区域
31.EK Executive King 行政单人间
32.ET Executive Twin 行政双人间
33.ES Executive Suite 行政套房
部门DEPARTMENT DEPT
职位POSITION POS
行政办EXECUTIVE OFFICE EO
财务部FINANCE DEPARTMENT FIC
会计部ACCOUNTING ACCT
采购部PURCHASING DEPARTMENT PD
酒水仓BEVERAGE STORE
食品仓FOOD STORE
日用品仓GENERAL STORE
市场及销售部SALES & MARKETING DEPARTMENT S & M 前厅部FRONT OFFICE DEPARTMENT F.O (F/O)
管家部HOUSEKEEPING HSKP
洗衣房LAUNDRY ROOM LR
布草房LINEN ROOM
游泳池SWIMMING POOL
餐饮部FOOD & BEVERAGE DEPARTMENT F & B
中餐厅CHINESE RESTAURANT CHN REST
西餐厅WEST RESTAURANT WEST REST
日本餐厅JAPANESE RESTAURANT
大堂吧LOBBY BAR
送餐部ROOM SERVICE RM SVC
宴会中心BANQUET CENTRE
会议厅CONFERENCE HALL
管事部STEWARD
娱乐部ENTERTAINMENT DEPARTMENT ENT
夜总会NIGHT CLUB
桑拿SAUNA
健身中心HEALTH CENTRE
美容美发中心BEAUTY & BARBER CENTRE
保龄球室BOWLING BALL
工程部ENGINEERING DEPARTMENT ENG
保安部SECURITY DEPARTMENT SEC
人力资源部HUMAN & RESOURCES DEPARTMENT HR
培训部TRAINING DEPARTMENT
员工饭堂STAFF CANTEEN
员工宿舍STAFF DORMITORY
医务室CLINIC ROOM
图书馆LIBRARY
前厅各分部：
接待处RECEPTION RECP
行政楼层EXECUTIVE FLOOR E/F
询问处INFORMATION INFM
订房部RESERVATION RESV
总机房OPERATOR / TELEPHONE ROOM OPT
礼宾部CONCIERGE CON
商务中心BUSINESS CENTRE BC
大堂副理ASSISTANT MANAGER AM
车队TRANSPORTATION TRA
账务处CASHIER 、ACCOUNTING DESK
大堂LOBBY
楼层FLOOR / F
后勤办公室BACK OFFICE
员工通道STAFF ENTRANCE
职位：
总经理GENERAL MANAGER GM
行政助理ASSISTANT EXECUTIVE MANAGER AEM
行政秘书EXECUTIVE SECRETARY
财务总监FINANCIAL CONTROLLER FC
总会计师CHIEF ACCOUNT
成本会计师COST ACCOUNT
采购部经理PURCHASING MANAGER PURCHASING MGR
市场及销售总监DIRECTOR OF SALES &
MARKETING DOS
市场及销售副总监ASSISTANT DIRECTOR OF SALES & MARKETING ADOS 市场及销售部经理SALES MANAGER
销售员SALES SALES
前厅经理FRONT OFFICE MANAGER FOM
前厅副经理ASSISTANT FRONT OFFICE MANAGER AFOM
大堂副经理ASSISTANT MANAGER AM
接待员RECEPTIONIST / RECEPTION CLERK
订房员RESERVATION CLERK RESV CLERK
行李员BELL BOY / BELL MAN
门童DOORMAN
接线生OPERATOR
司机DRIVER
行政管家EXECUTIVE HOUSEKEEPER EH
副行政管家ASSISTANT EXECUTIVE HOUSEKEEPER AEH
助理管家ASSISTANT HOUSEKEEPER AH
楼层服务员ROOM ATTENDANT ATT
餐饮总监DIRECTOR OF FOOD & BEVERAGE DOFB
行政总厨EXECUTIVE SOUS CHEF
点心总厨DIM SUM CHEF
人力资源部经理HUMAN & RESOURCES MANAGER HR
MGR
总工程师CHIEF ENGINEER
值班工程师DUTY ENGINEER
保安部经理SECURITY MANAGER
保安主管CHIEF SECURITY
经理MANAGER MGR
主任SUPERVISOR SUP
领班CAPTAIN CAP
秘书SECRETARY
文员CLERK
服务员WAITER
行政值班经理EXECUTIVE ON DUTY MANAGER EOD
值班经理DUTY MANAGER DM
酒店常用术语：
接待处用语：
入住CHECK - IN C / I
退房CHECK - OUT C / O
预订BOOKING 、RESERVATION BKG
预期抵店ARRIVAL 、DUTE IN ARL
提前抵达EARLY ARRIVAL
预期离店DEPARTURE 、DUTE OUT DEPT
确认CONFIRMATION CONFIRM
再次确认RE - CONFIRM RE-CFRM
取消CANCELLATION CANCELL
订金DEPOSIT
价格RATE RTE
价钱PRICE
封房BLOCK
续住EXTENSION EXTEN
客类：
顾客、宾客CLIENT 、GUEST
散客WALK IN W / I 、FIT
团队GROUP GRP
商务客COMMERCIAL GUEST COMM GST
商务合同CORPORATE CONTRACT
长住客LONG STAY GUEST L / S GST
贵宾VERY IMPORTANT PERSON VIP
旅行社TRAVEL AGENT TVL AGT
自用房HOUSE USE H/U
公司COMPANY COM
付帐(动) PAY
付帐(名) PAYMENT]
信用卡CREDIT CARD
现金CASH
尽快AS SOON AS POSSIBLE ASAP
资料INFORMATION INFM
电话TELEPHONE TEL
传真FACSIMILE FAX
电传TELEX TLX
电报CABLE CBL
地址ADDRESS ADD
复印(机) COPY(MACHINE)
网络INTERNET
电脑COMPUTER
打印机PRINTER
机票FLIGHT TICKET
打字TYPING
充电CHARGE A BATTERY
充电器CHARGER
留言MESSAGE
内播电影IN-HOUSE MOVIE
对方付费电话COLLECT CALL
酒店帐HOUSE ACCOUNT H/A
国内长途------ IDD
国际长途------ DDD
市内电话CITY CALL
分机EXTENSION EXTN
服务台COUNTER
唤醒服务WAKE UP CALL
叫早服务MORNING CALL
请勿打扰DO NOT DISTURB DND
天气WEATHER
出租车TAXI
面包车VEHICLE
中巴COACH
报纸NEWSPAPER
信件MAIL
电视TELEVISION TV
背景音乐BACK GROUND MUSIC
小酒吧MINI BAR
冰箱REFRIGERATOR
客房保险箱MINI SAFE / PERSONAL SAFE
吹风筒HAIR DRYER
电热水壶ELECTRIC HEATING KETTLE
中央空调INDIVIDUAL CONTROLLED AIR-CONDITION 洗衣LAUNDRY
干洗DRY-CLEANING
熨烫VALET SERVICE
失物招领LOST AND FOUND
早餐BREAKFAST B’FAST
美式早餐AMERICAN BREAKFAST ABF
欧陆式早餐CONTINENTAL BREAKFAST CBF
东方式早餐ORIENTAL BREAKFAST OBF
午餐LUNCH LNH
晚餐DINNER DNR
人民币------ RMB
港币------ HKD
美元------ USD
按摩MASSAGE
蒸汽浴STEAM BATH
邻近房ADJOINING ROOM
付款方式ADVANCE PAYMENT
礼仪AMENITY
住房平均价格AVERAGE ROOM RATE A.R.R
收款的指令BILLING INSTRUCTION
取消CANCELLATION
不收费房COMPLIMENTARY COMP
连通房CONNECTING
续住EXTENSION
加床EXTRA BED
预报FORECAST
客人帐单GUEST FOLIO
管家部报表HOUSEKEEPING REPORT
加入JOIN-IN
超过退房时间LATE CHECK-OUT
记事本LOG BOOK
净价NET RATE
坏房OUT OF ORDER O.O.O
包价PACKAGE
长包房PERMANENT ROOM
门市价RACK RATE
登记REGISTER
登记卡REGISTRATION CARD
转房ROOM CHANGE
房价ROOM RATE
房间种类ROOM TYPE
团体住房名单ROOM LIST
同住SHARE WITH
旅行社TRAVEL AGENT
升级UPGRADE
空房VACANT ROOM
贵宾VERY IMPORTANT PERSON V.I.P
营业利润贡献Contribution to Trading Profit CTP 总经营利润Gross Operating Profit GOP
平均每间可卖房间的收入Revenue Per Available Room RevPAR 收入产生指数Revenue Generation Index RGI
宾客意见调查系统Guest Satisfaction Tracking System GSTS
员工满意度调查Employee Satisfaction Pulse Survey
ESPS
全面质量管理Total Quality Management TQM
质量评估系统Quality Evaluation System QES
酒店经营管理系统Property Management System PMS
(标准经营程序) Standard Operating Procedures SOP
重要公司协议价(Key Negotiated Rate) KNR
当地"公司协议价(LocalNegotiated Rate) LNR
合作协议申请Request for Proposal RFP
散客Fully Independent Traveler FIT
综合经营计划Integrated Business Plan IBP
预订中心的预订系统Virtual Central Reservation Office VCRO