英文投诉信表达及例文

Dear Sir or Madam,

I am writing to express/air dissatisfaction/disappointment/concern regarding accommodation. I would prefer to move into a single room next semester, as I find the present sharing arrangement inconvenient.

I must explain that the reason for my dissatisfaction is my roommate’s inconsiderate behavior. For one thing, his friends are constantly visiting him; for another, he regularly holds noisy parties.

To solve this difficulty/surmount this difficulty/improve this situation/crack this hard nut, I hope to draw the attention of the authorities concerned. I am sure you will agree that the only solution for me is to move into a room of my own. Therefore, I would be grateful if you could find a single room for me, preferably not in the same building but as near to the college campus as possible.

Yours sincerely,

Li Ming

Dear Sir，

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it，we were surprised to find it was around 15℃，far from the standard temperture range from 0℃to 9℃。

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible？

I hope that my problem will get your kind consideration.

Yours faithfully，

Li Ming

Dear Sir,

I am writing to let you know the deplorable attitude of one of your staff member. I received my notebook for one month from your computer and thought there were some problems:the screen is always black when I do nothing.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

ben

亲爱的先生：

我写这封信是为了让你知道你们一个员工的服务态度。我收到你们上个月的话费单后发现有些计算错误，我觉得我被多收了两个国际长途费用。

但当我打电话询问客服部门时，接电话的女孩态度非常粗鲁。一方面她总是打断我的话，另一方面她甚至说错误在我。这样对待客户的态度实在让人难以接受。

我建议对这个女孩进行惩罚，另外告诉该如何对待客户。我希望她能向我正式道歉。

请早日回复。

真挚的：堂娜

3.必背经典范文

Dear Sir or Madam，

I am writing to inform you that I wish to move into a new room next semester. I would like to have a single room，because I find the present sharing arrangement inconvenient.

I am dissatisfied with my present roommate because of his inconsiderate behavior. For one thing，his friends are constantly visiting him；for another，he regularly makes calls at night. In addition，he often uses my things without asking for my permission. Under such circumstances，I find it difficult to concentrate on my studies，and I am falling behind in my assignments.

I believe you will agree that the only solution is for me to move into a room of my own，where I will be free from these kinds of distractions. I would be very grateful if you could arrange a single room for me，preferably not in the same building.

Sincerely yours，

Tom Williams

亲爱的女士或先生：

我写信来是告诉您下学期我想搬到一个新房间。我想要一个单独房间，因为我觉得现在这样合住非常不方便。

我之所以对我现在的室友不满是因为他毫不顾及他人的行为。一方面，他老是有朋友来访；另一方面，他夜里经常打电话。另外，他经常不经过我允许就用我的东西。在这种情况下，我很难专心学习，现在我的成绩已经下降了。

我相信您肯定同意惟一的解决办法就是我搬到单独的房间，那样就没有什么干扰了。如果您能帮我安排一个单独的房间，最好不要在目前这个楼里，我将万分感谢。

您真挚的：汤姆·威廉姆

Dear Manager,

I venture to write to complain about the quality of the digital camera I bought last Friday at your store. During the five days the camera has been in my possession, problems have emerged one after another. For one thing, the screen is always black, making the camera no different from a traditional one. For another, the battery is distressing as it supports the camera’s operation for on ly two hours. Therefore, I wish to exchange it for another camera or declare a refund. I will appreciate it if my problem receives due attention.

Yours,

Li Ming

尊敬的经理：

我冒昧给你写这封信，投诉我上周五在您商店里购买的数码相机的质量问题。购买至今的五天中，各种问题一个接一个地出现。一方面，相继屏幕总是黑屏，我们使用起来仿佛和传统相机没有区别。另一方面，电池的状况也不尽人意，只能支持相机工作两个小时。因此，我希望可以换一个相机，否则我要求退款。我希望这个问题能够得到足够的重视。

谨上，

李明

Dear Sir,

I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o clock in the evening, but it stopped midway at 4 p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.

Where we stopped was nowhere near a village. Up until 8 o clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.

Looking forward to your reply.

Yours,

Li Ming

Complaint Letter

complain against sb. about sth. dissatisfaction with不满于...... put up with / bear / tolerate忍受awful 糟糕的

poor service糟糕的服务inconceivable不可思议的

out of one’s expectation令某人大失所望

look into / investigate调查incident / matter 事件sanitary situation卫生条件bad manners 不礼貌disturbance干扰

nuisance 麻烦事

remedy 补救

solve解决

recurrence再次发生

1) I am writing to you to complain about ...

2) I am writing to express my dissatisfaction with...

3) There are some problems with the flat that I wish to bring to attention. For one thing, there is…For another,...

4) I can hardly bear /tolerate /put up with it any more.

5) I hope that the authorities concerned will consider my suggestions and improve the situation as best as they can.

6)I sincerely hope that it will review its management system, with the view to providing, better service to the public.

7) We trust that you will now consider this matter seriously and make an effort to prevent the recurrence of this kind.

8) We will appreciate your willingness to make up for the loss.

结构要点投诉信是对产品或服务表示不满的信件，一般分三个部分：

1. 提出投诉内容；

2. 说明具体情况；

3. 提出解决办法。

Suppose you bought a woolen scarf(围巾) by mail order but later found a hole in it. Write a letter of complaint to describe that matter and require settlement. Do not sign your own name at the end of your letter, using “Li Ming” instead.

To whom it may concern,

The woolen scarf I bought by mail order from your company arrived on time the day before yesterday. But when I checked it, I found a hole in the middle. I was astonished because the hole was obvious and I did not think you should neglect this deficiency when you delivered it. I have dialed your service number for several times and it was always busy.

Now this problem keeps worrying me. Can you change a new one for me as soon as possible? How shall I send this scarf back to you? Thanks for your consideration.

I am looking forward to your early reply.

Yours faithfully,

Li Ming

语言注意点投诉信应重点表明投诉的原因，叙事应客观、准确、简洁。最后提出的解决方法应切实可行。在表达自己的不满时，语言要把握分寸，不失风度。

Write a letter to complain about an unhappy experience in about 100 words to describe the matter and ask for the mistake to be corrected. Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am writing to you about a most unhappy experience. Last Tuesday morning, we took a long

route bus of your company from Dukou to Lijiang. The bus was scheduled to arrive in Lijiang at 7 o’clock in the evening, but it stopped midway at four p.m. for mechanical problems. The driver and the ticket seller could neither solve the problem by themselves nor seek help from others.

Where we stopped was nowhere near a village. Up until 8 o’clock, another bus finally carried us to a shabby rural motel. We had to pay for our accommodation. The room was too small and the quilt was so dirty. To our surprise, when we just managed to sleep at around 2 a.m., the driver came to wake us up—the bus had been fixed!

I suggest that you look into this matter immediately and deal with it quickly and properly.

Looking forward to your reply.

Yours,

Li Ming

［Directions］: Suppose that you ordered a refrigerator but later found a worrying problem. Write a letter of complaint to describe the matter and require settlement, Do not sign your own name at the end of your letter, using “Li Ming” instead.

Dear Sir,

I am happy that the refrigerator we ordered last week has arrived on time. But it is a great pity that we find there is something wrong with the refrigeration facilities.

After we used it for several days. we found that food stored in the refrigerating compartment turned bad quickly. When we finally decided to take the temperature in it, we were surprised to find it was around 15℃, far from the standard temperture range from 0℃ to 9℃.

This problem has affected our normal life. Would you please let me know whether or not you can send a repairman as soon as possible? I hope that my problem will get your kind consideration.

Yours faithfully,

Li Ming

这封投诉信可以说写得非常好，结构很清晰，第一段首先肯定对方按时送货上门的做法，随后简述冰箱出了问题。第二段说明具体问题，第三段提出要求。