前台接待岗位英语
前台接待
1、Welcome to our hotel.
欢迎光临。
2、Can I help you?
我能帮您忙吗？
3、What kind of room would you like, sir? (May I offer you our Superior Room/Delux Room sir?)
先生，您要什么样的房间？这样问不好,最好改为: 先生，我可建议我们的高级/豪华客房给您吗?
4、One moment please, let me check if there is a room available.
请稍等，我查一下有没有空房。
5、Pease wait for a moment, I’ll be with you sir.
先生,请等一会,我将为您服务.
6、I’m sorry sir, we are full house already. All rooms are being occupied.
对不起，先生。我们已经客满，没有空房间。
7、How do you spell your last name, please?
请问您的名字如何拼写？
8、Here’s your room key.
这是您的房间钥匙。
9、I’m sorry to have kept you waiting, sir. What can I do for you?
先生，对不起，让您久等了。我能为您做点什么吗？
10、Enjoy your stay with us./Hope you’ll have a nice stay here.
希望您在我们这里住的愉快。
酒店前厅常用英语
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
前台接待日常英语
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I 'm ***, what should I call you, please? 欢迎光临海悦酒店。我是*** ，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/ 女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫*** ，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I ' ll help you with the check-in
procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I ' ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room? 您是要吸烟房间还是不吸烟房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, together or separately? 先生/ 女士，不好意思，打搅一下。请问您是要分开付押金还是一起付呢？ 6. Here is your room key and the breakfast coupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the credit card . You can go up to the room now
商务英语交际常用口语集合
课题一·商务英语交谈常见的几种情况 1. Greeting message 祝福 Hope you have a good trip back. 祝旅途愉快。 How are you? 你好吗? How is the project going on? 项目进行顺利吗? 2. Initiate a meeting 发起会议 I suggest we have a call tonight at 9:30pm (China Time) with you and Brown. Please let me know if the time is okay for you and Ben. 我建议我们今晚九点半和Brown小聚一下,你和Ben有没有空? I would like to hold a meeting in the afternoon about our development planning for the project A. 今天下午我建议我们就A项目的发展计划开会讨论一下。 We'd like to have the meeting on Thu Oct 30. same time. 十月三十号(周三),老时间,开会。 I want to talk to you over the phone regarding issues about report development and the XXX project. 我想跟你电话讨论下报告进展和XXX项目的情况。 3. Seeking for more information/feedbacks/suggestions 咨询信息/反馈/建议 Shall you have any problem accessing the folders, please let me knows. 如果存取文件有任何问题请和我联系。 Thank you and look forward to having your opinion on the estimation and schedule. 谢谢你,希望能听到更多你对评估和日程计划的建议。 Look forward to your feedbacks and suggestions soon. 期待您的反馈建议! What is your opinion on the schedule and next steps we proposed? 你对计划方面有什么想法?下一步我们应该怎么做? What do you think about this? 这个你怎么想? Feel free to give your comments. 请随意提出您的建议。 Any question, please don't hesitate to let me know. 有任何问题,欢迎和我们联系。 Any question, please let me know. 有任何问题,欢迎和我们联系。 Please contact me if you have any questions. 有任何问题,欢迎和我们联系。Please let me know if you have any question on this. 有任何问题,欢迎和我联系。 Your comments and suggestions are welcome! 欢迎您的评论和建议! Please let me know what you think? 欢迎您的评论和建议! Do you have any idea about this? 对于这个您有什么建议吗? It would be nice if you could provide a bit more information on the user's behavior. 您若是能够就用户行为方面提供更多的信息就太感激了! At your convenience, I would really appreciate you looking into this matter/issue. 如果可以,我希望你能负责这件事情。
酒店前台常用英语-参考模板
■服务台常用词汇 management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票 sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
学习日常英语口语的方法
学习日常英语口语的方法 学习日常英语口语的方法第一，如何用英文简单界定一个东西的技巧。 美国人和美国人交谈80%是想告诉对方what is a book 。我们中国人从小学到大学的课本尽管词汇难度不断加深，但思维逻辑结构却只停留在一个水平上。中国人常说where is the book?很少有人说what is a book?而美国的小学生就开始问：what is the book?这种where is the book?只是描述阶段，连哑巴也能做到。但是我想连大学生也很难回答what is a book?因为中国传统英语教学模式没有教会学生表达思想的技巧。 第二，如果已经学会界定，但理解还有偏差，那就要训练how to explain things in different ways. 一种表达方式对方不懂，美国人会寻找另一种表达方式最终让对方明白。因为事物就一个，但表达它的语言符号可能会很多。比如水，世界上就这一个事物，但却有多种符号来表达它。如果一个人懂8种语言，那他在世界上被别人理解的机会就会大得多。用汉语说"水"别人不懂，用德语说别人也不懂，但用英语说water，别人可能就懂了。这就要多做替换练习。传统的教学方法也做替换练习，但这种替换不是真替换，只是语言层面的替换，而不是思维层面的替换。比如，i love you,按中国的替换方法就把you 换成her,my mother,them等，这种替换和小学生练描红没有什么
区别。这种替换没有对智力构成挑战，没有启动思维。换到最后也不知道到底在love 谁，现实生活中也不能这么随便love(笑声)。这种替换句子的基本结构没变，我听不懂i love you,肯定也听不懂i love her。如果替换为i want to kiss you.i want to hug you.i've a crush on you.i will show my heart to you等，或者给对方讲电影《泰坦尼克》，告诉对方that is love，这样一来对方可能就明白了。这才叫真正的替换。 也就是说用一种不同的方式表达同一个意思，或者对方听不清楚，举一个简单易懂的例子来表达，直到对方明白。 对，比如爱因斯坦讲相对论，他用科学术语讲，除了科学家之外是没人听得懂的，所以爱因斯坦就用一个通俗的例子把相对论讲了出来。他说，什么叫相对论呢?两个lovers在一起，一小时相当于一分钟，而两个仇人呆在一起，一分钟相当于一小时，就这是相对论。他这样一讲，我想没有人不会明白相对论的。 第三，我们必须学会美国人怎样描述东西。 从描述上来讲，由于中美的文化不同会产生很大的差异。我们描述东西无外乎把它放在时间和空间两个坐标上去描述。但美国人对空间的描述总是由我及外，由里及表。而中国人正好相反。美国人说"我向雪山走去"，中国人就会说"我从雪山走来"。时间上来说，中国人是按自然的时间顺序来描述。我们描述一个东西突然停住时，住往最后说的那个地方是最重要的。我们听评书常说，欲知后事好何，请听下回分解，中国人很认可这种压轴戏、抖包袱式的方式，而美国人听到这里可能会把收音机砸了：我听的就是what happened,但发生了什么我不知道，还要让我下回再
前台接待常用英语
前台： --Good morning/Good afternoon/Good evening; this is Highbird International, may I help you? 早晨好.需要帮忙吗? --Do you have an appointment? 您欲约了吗? --May I have your name? 请问您的姓名? --Welcome to XX. Please follow me. Sit down here,please. I'll see if she's available now. 欢迎光临XX。请跟我来.请坐,我去看一下她是否有空. --After you. 您先请. --Would you like drink tea or coffee? 您想喝点什么茶还是咖啡? --Would you give me your businese card? 我能看看您的名片吗? --May I tell him what you wish to see him about? 您找他什么事我能转告吗? --Mr.Li is expecting you. I'll tell him you're here. 李先生正在等您.我告诉他您来了. --I'm sorry. Mr.Li has a full schedule this week. 报歉.李先生本周的日程已排满. --Could you please write a note to him on the matter you wish to see him about? 您能否留下便条说明您有什么事要见他? --Could I get a new weekly schedule? 我可以索要一份新的本周课表吗？ --Sure. This is our new weekly schedule. Here you are. 当然。这是我们本周最新的课表。给您。 --It’s dinner time. I want to order a meal. Could you show me the menu please? 现在是就餐时间，我想点餐。 --Can I get some coins? 我可以兑换几枚硬币吗？ --Sure. How many do you need? 当然可以，你想兑换几枚？ --Three one-Yuan and one fifty cents coins. 3枚1元硬币和一枚5角的硬币。 今天有到访吗？有几个？Do we have visited clients today? How many? 谁/哪个部门预约的？Who made the appointment? Which department made the appointment? 有咨询电话吗？Are there any consulting phones? 都是通过什么渠道来的？How do they know our school? 怎么样，都能来吗？效果好吗？Will they come? How is the effect? 今天有什么事情吗？What shall we do today? What’s going on？What’s up? What’s happening? 还有什么事情吗？Anything else? 一会XX上去替你们，咱们开会。XX will cover you after a while, and we will have a meeting.
日常英语口语对话-习惯语
日常英语口语对话 日常英语口语汇总- 日常英语口语对话_英语日常对话汇总,最好的、最权威的、最新的日常英语口语对话汇总! 日常英语口语对话_英语日常对话、习惯语500句(高级)(之一) 1. Hold on 等一下(口语中，人们不太用wait a minute)如果两人辩论，吵架，抬杠，你要别人“打住”，可以说，hold it right there. 2. I hate his guts. 我最讨厌他。也有说I hate him guts. Guts 是肠子，相当于“恨之入骨”的意思。He doesn’t have much guts. 他是个胆小鬼。ut feeling 直觉 3. Nuts, 果仁，核，为复数时，意为“疯子”，He is nuts。他有神经病。He went nuts and killed a guy.他发疯了，结果杀了一个人。You are driving me nuts. 你真是要把我逼疯。a tough nut to crack, 一项艰巨的任务，一个难解之题 4. How is everything? (还好吗?) I am just stuck in a rut, doing the same things every day. I wish I could do something different. (烦死了，每天都是干同样的活，我真想换个活法。) rut 日常的，每天都如此，get in a rut，日复一日，天天如此 5. I have totally sold out to your idea. 我100%地赞同赞同你的意见。类似的话还有If you are not careful enough, you will buy into his bad idea. 如果你不小心的话，你就会采纳他的这馊主意。 6. I am just ecstatic about going to visit you soon. 马上要见你，我高兴死了。 7. A dap and dip 打个照面，露下脸就走。 Matt: Are we going to Jon’s party?我们去琼的聚会吗? Darryl: Yeah, but I don’t want to stay long, so let’s make it a dap and dip.那就去吧，不过我可不想多呆，顶多就打个照面就走人。 8. I would like to get a job within couching distance. 我想找个不用走路就可以上班的工作。Couching distance,沙发距离，就是坐在沙发上不起身也能够得着。这是那种couch potato喜欢做的美梦。 9. Yukky 难吃，说这个词时还要做一个难吃的表情。Where did you get this food? It was yukky. 你从哪里弄了这吃的?那么难吃。
实战酒店前台英语 收银常用英语
酒店前台&收银常用英语前台reception或者front desk收银casher 大厅lobby机场airport 餐厅restaurant房务部housekeeping 超市supermarket工程部engineer department、 无线网络wifi密码password 收据receipt押金deposit xxtowel刮胡刀shaver 烟灰缸ashtray伞umbrella 快递express南航购票点southern China office 火车站trainstation地铁metro station 入住时： 1、先生/小姐，您好，请问有什么可以帮到您? hello，sir，may I help you？ 房价是多少 What is the room rate？ 现在的房价是300元每晚 Is 300 RMB per night 2、请问您有预定么？ Do you have a reservation？ 3、您需要单人房还是双人房？
Asingle room or double room？ 您的退房时间是？ when is your check out time 4、我能看一下您的护照么？ may I have your passport please 5、请签一下您的名字 Please sign your name here。 6、您的房卡 this is your room card 我们的早餐时间是七点半到九点半 our breakfast time is during seven thirty to nine thirty 7、您的房号是….. Your room number is…. 8、您需要提前预付300元人民币的押金 You should pay for a deposit of 300 RMB 9、押金我们会在您退房的时候退还给您 The deposit we will return to you when you check out 退房时： 1、可以把您的房卡给我们吗 May I have your room card please。 2、这是您的账单
酒店宾馆前台接待常用英语
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
酒店前台接待英文培训
C/I Dialogue A A：Good morning, sir.Welcome to Dragonlake Princess Hotel.Can I help you? 早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？ B：Good morning ! I have a reservation for a single room with a balcony. 早上好，我订了一间有阳台的单人房。 A：May I have your name, sir, please? 请问先生用什么名字预订？ B：Bradley , John Bradley. Bradley , John Bradley. A：Just a moment , sir. Let me check the reservation for you. Yes, we have a reservation for a single room with a balcony, May I have you passport? 请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的护照吗？ B：Yes.Here you are. 当然。 A：Thank you.Mr Bradley .Please sign here and write down your address. 谢谢，MR Bradley，请在这填一下您的住址及签上您的签名。 B：Yes. 好的。 A：Mr Bradlry,how long would you like stay here? Mr Bradlry,请问您打算住多久？ B：Just one night. 只是一个晚上。 A：Thank you. How would you like to pay the deposit? In cash or credit card? 谢谢！请问押金是给现金或是刷卡呢? B：Credit card. 信用卡。 A：May I have your credit card .And I will take RMB 1500 for the deposit.It’s that ok? 可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？ B：Yes. A：Thank you your credit card. Sir.Please sign for the deposit. 谢谢先生的信用卡，请在卡纸上签名确认。 B：Yes. 好的。 A：Mr Bradley ,Your room number is 6302. It is on the 3rd floor at 6 BLOCK. The daily rate is RMB563 including one breakfast. The breakfast is in Mine cafe on 6th BLOCK. And the breakfast time is 07：00am to 10：00am, you just take the welcome card to have breakfast. This is your room key and I’ll call bell-boy take you to your room. Mr Bradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位
英语口语常用日常交际用语
英语口语常用日常交际用语 Absolutely impossible! 绝对不可能的！ All I have to do is learn English. 我所要做的就是学英语。Are you free tomorrow? 你明天有空吗？ Are you married? 你结婚了吗？ Are you used to the food here? 你习惯吃这儿的饭菜吗？ Be careful. 小心、注意。 Be my guest. 请便、别客气。 Better late than never. 迟到总比不做好。 Better luck next time. 祝你下一次好运。 Better safe than sorry. 小心不出大错。 Can I have a day off? 我能请一天假吗？ Can I help? 要我帮忙吗？ Can I take a message? 要我传话吗？ Can I take a rain check? 你能改天再请我吗？ Can I take your order? 您要点菜吗？ Can you give me a wake-up call? 你能打电话叫醒我吗？Can you give me some feedback? 你能给我一些建议吗？Can you make it? 你能来吗？ Can I have a word with you? 我能跟你谈一谈吗？ Catch me later. 过会儿再来找我。 Cheer up! 高兴起来!振作起来! Come in and make yourself at home. 请进，别客户。 Could I have the bill, please? 请把账单给我好吗？ Could you drop me off at the airport? 你能载我到飞机场吗？Could you speak slower? 你能说得慢一点 Could you take a picture for me? 你能帮我拍照吗？ Did you enjoy your flight? 你的飞行旅途愉快吗？ Did you have a good day today? 你今天过得好吗？ Did you have a nice holiday? 你假期过得愉快吗？ Did you have fun? 你玩得开心吗？ Dinner is on me. 晚饭我请客。 Do you have a room available? 你们有空房间吗？ Do you have any hobbies? 你有什么爱好吗？ Do you have some change? 你有零钱吗？ Do you mind my smoking? 你介意我抽烟吗？ Do you often work out? 你经常锻炼身体吗？ Do you speak English? 你会说英语吗？ Dont be so modest. 别这么谦虚。 Dont bother. 不用麻烦了。 Dont get me wrong. 别误会我。 Dont give up. 别放弃。 Dont jump to conclusions. 不要急于下结论。
酒店前台常用英语句子
前台常用英语句子 1.What kind of the room would you like to book? A double or a single? 请问您需要什么类型的房间？单人房还是双人房？ 2.For which date would you like to book? 请问您要预订哪一天的？ 3.Hold the line please; let me check our room availabilities for those days. 请别挂线，我查询下那天是否有房间 4.Sorry to have kept your waiting. Yes, we have a vacancy for those days. 不好意思让您久等了，我们那天有空房 5.The room rate is RMB xx include breakfast and surcharge. 房价是ＸＸ包含早餐服务费。 6.The price is RMB xx. We can offer a special discount to you that is RMB xx. It was after x% off discount. 房价是ＸＸ，我们为您提供Ｘ％折扣，折后价是ＸＸＲＭＢ。 7.Let me repeat your reservation. You book one deluxe room for one night from 6/Jun-7/Jun for Mr. Lee. The price is RMB xx include breakfast and surcharge. 我重复一下您的预订，李先生您预订的是豪华房一晚，６月６日入住６月７日退房，房价是ＸＸ包括早餐服务费。 8.Your reservation has been confirmed. We are looking forward to serving you. Thank you! 您的预订已经确定了，我们期待为您服务，谢谢！ 9.Do you have a reservation? 请问您有预订吗？ 10.Please wait some minutes, Let me find your details from the computer. 请您稍等，我在电脑上查询下您的详细资料。 11.Yes, sir. I found your reservation. A deluxe room for one night as RMB x/per night. 是的，先生，您预订的是豪华房住一晚，房价是ＸＸＲＭＢ。 12.Would you prefer smoking or non-smoking room? 请问您需要吸烟楼层还是无烟层呢？ 13.Please fill in the registration form and sign your signature. 请在表格上填写您的资料并签名。 14.Would you like to pay by credit card or cash for the deposit? / How would you like
酒店前台接待常用英语
基本待客英语 （一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ? 4.Shall I ?？ 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1. 自己要做什么事时，就使用May I? May I have your n ame, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your n ati on ality, please? 请问您的国籍是什么？ 2. 麻烦客人时，可使用Could you?
Could you fill out the form, please?
请您填写这张表格好吗？ Could you write that dow n, please? 请您写下来好吗？ Could you draft the fax, please? 请您写下传真的草稿好吗？ Could you hold the line, please? 请不要挂电话好吗？ 3. 询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee? 请问您要喝茶还是咖啡？ Would you like to take a taxi? 请问您要搭计程车吗？ Would you mind sitt ing here? 请问您介意坐在这里吗？ **只要在疑问词后加“Would you?”，就可以提岀大部分的询问 Whe n would you like to visit Fosha n? 请问您想要何时参观佛山？ Whe n would you like to have lun ch?
酒店前台接待常用英语图文稿
酒店前台接待常用英语集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名 May I have your check-out time, please 请问您什么时候结帐离开 May I see your passport, please 请让我看一下您的护照好吗 May I know your nationality, please 请问您的国籍是什么 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please
请您填写这张表格好吗 Could you write that down, please 请您写下来好吗 Could you draft the fax, please 请您写下传真的草稿好吗 Could you hold the line, please 请不要挂电话好吗 3．询问客人的喜好或是做什么时，可使用Would you ~ Would you like tea or coffee 请问您要喝茶还是咖啡 Would you like to take a taxi 请问您要搭计程车吗 Would you mind sitting here 请问您介意坐在这里吗
日常交际中常用的英语口语
日常交际中常用的英语口语 很多英语专业学生在同外国人交流过程中，经常出现尴尬的场面，两个人都无法理解对方。这是因为用词不准确，表达方式不贴切以及 过度追求难词造成的歧义的原因。所以，外国人评价中国学生的口语 是“Too strange to be true！”（太奇怪，不真实）或“Too beautiful to be natural！”（用词华丽但不自然）。要想使言谈增色，就需要你灵活使用外国人经常使用的习惯用语，不过时的俚语和 大量富有特色的语句。不要害怕模仿，只要使用得当，你尽能够引经 据典，洋洋洒洒。当别人在你旁边罗嗦个没完，你烦透了，说“You are so boring.”（你真烦！）“Shut up！”自然没错，可人家受得 了吗？不如来一句“Oh，come on，Give me a break！（帮帮忙，让 我歇歇吧！）这多地道。 要想说人“气色好，You look fine.”固然能够，可如果你说“You are in the pink！”就妙得多了，实际上在口语中，表示颜色 的词用起来非常形象生动。 “他精力充沛”美国人说“He is bouncy”，而不说“He is energetic”，牢记一些日常对话中的活句式是你一把必备的钥匙。 如：“久仰，I get mind of you.”比“I heard a lot about you.”轻松得多。代问他人好当然能用“Please remember me to your sister”或“Please give my best wishes to your father”.不过，若是很好的朋友，何不说“Please give my love to Jim.” 在中国可不能随便说“我想你“，不过，当和西方人分手时说”I will miss you.”要比说“Goodbye或See you soon”有趣得多，不 妨一试。 有人开会迟到了，你若对他说“You are late，”听起来像是废话，若说“Did you get lost？”，则更让他歉然，可别说成“Get lost！”那不过让人滚蛋的意思。