酒店英语常用语
酒店英语常用语
Welcome to the Guangdong Foreign Businessmen Club/Hotel. 欢迎光临外商活动中心。
2、 Welcome to our restaurant.
欢迎光临我们酒店。
3、We’re glad to see you again.
我们很高兴能再见到您。
询问/征询：
1、 May I have your name, please?
请问您叫什么名字？
2、 Your initials, please?
请问您的名字首写字母？
3、 May I have your first name?
请告诉我您的名字。
4、 May I take your order now?
我现在为您下单好吗？
5、 May I have your room number?
请您告诉我您的房间号，好吗？
6、May I have your signature, sir?……here please.先生，请您把名字签这儿，好吗？
7、May I know who I’m talking with?(打电话时用) 请问您是哪位？
8、 May I ask who is next?
请问下一位是哪位？
9、 May I be of service, madam?
请问这位夫人，我能为您做些什么？
10、May I recommend our……, sir?
先生，我能为您推荐我们……
11、May I help you with……madam?
夫人，我能帮您做……
12、Would you like me to book a ……for you?
需要我为您订……
13、 Would you like to sit by the window?
您喜欢坐在靠窗边的位置吗？
14、 Would you like to have a cup of tea?
来杯咖啡如何？
15、 Is there anything else I can do for you, madam? 这儿需要我帮忙吗？
16、 How about a……
您觉得……怎样？
祝愿/祝福：
1、 Have a pleasant stay at our hotel, sir.
愿您在我们中心，一切顺心开心。
2、 Have a pleasant stay with us, madam. 夫人，愿您和我们在一起开开心心。
3、 Have a nice day!
祝您今天一切都好！
4、 Have a pleasant evening.
愿您拥有一个愉快的晚上。
5、 Have a good weekend!
周末愉快！
6、 Have a good day.
祝您今天一切都好！
7、 Enjoy your stay/day.
愿您在这儿玩得开心。
8、 Happy New Year!
新年快乐！
9、 Merry Christmas!
圣诞快乐！
10、 Happy Birthday!
生日快乐！
对一般祝愿的回答：
1、You too, Mr……
也希望您也一样……
2、 The same to you, sir/madam.
也希望您也一样。
致谢：
1、 Thank you.
谢谢。
2、 Thank you very much.
非常感谢。
3、 Thank you for telling us.
感谢您的慷慨陈词。
4、 Thank you for your compliment.
谢谢您的赞美。
5、 Thank you for coming.
感谢您的到来。
6、 Thank you for calling.
谢谢您打电话给我。
7、 Thank you for waiting.
谢谢您在此等我。
8、 Thank you for being so understanding.
理解万岁。
9、That’s very kind of you. Thank you very much.非常感谢。
对致谢的回答
1、 You are welcome.
不用谢。
2、 With pleasure.
这是我的荣幸。
3、 My pleasure.
这是我们荣幸。
4、 Thank you.
谢谢。
5、 Glad to be of service. Please feel free to contact us anytime.
很高兴能为您服务，有需要请随时联系我们。
致歉：
1、 Excuse me.
不好意思，打扰了。
2、I’m awfully sorry.
我感到十分的抱歉。
3、 I beg your pardon, sir.
先生，您能再说一次吗？
4、 Excuse me for interrupting.(不得不打扰客人时)
不好意思，打扰了。
5、 Sorry to have bothered you.
不好意思，打扰了。
6、I’m very sorry. There could have been a mistake.
I do
apologize.
非常抱歉，这儿肯定是出错了。真的对不起。
7、I’m sorry. Would you excuse me, please.
对不起。您能原谅我吗？
8、I’m sorry. I’m being called.
对不起，我得接个电话。
9、I’m sorry to have kept you waiting, sir.
很抱歉，让您等了我这么久。
10、I’m sorry. The house/restaurant is fully booked.
很抱歉。中心已经客满了。
11、I’m sorr y. We have run out of .
我感到十分抱歉。我们把……都用完了。
对道歉的回答：
1、That’s all right.
没关系。
2、It doesn’t matter.
没关系。
指示：
1、 Let me show you.
让我告诉您。
2、 This way, please.
这边请。
3、Please dial “0”, sir.
先生，请按“0”
4、 I t will be on your right hand side. You won’t miss it.
它在您的右手边，您一定能够找到的。
5、 Go straight ahead.
直走。
6、 Go down to the lobby.
往下走到大堂。
7、 Please take the lift to the 3rd floor.
请您乘电梯到三楼。
8、 Turn left/right at the first corner.
请在第一个转弯角转左/右。
提示：
1、 Here you are(递东西时)
给您。
2、 Here we are.(到目的地)
我们到了。
3、 There comes the taxi.(有的士来时)
有部的士来啦。
4、 There he is.(发现要找的人时)
他在那。
5、 Be aware of the ceiling, sir.
当心天花板，先生。
表示安慰：
1、Don’t worry, madam. We’ll see to it.夫人，别担心。我们会照顾它的。
2、I’ll look into the matter.
我会调查这件事的。
3、I’ll be with you in a moment.
我会很您在一起的。
4、 There is no hurry, sir. Take your time. 先生，时间充足，请您慢慢……
5、It won’t be too long, sir.
先生，不会花您太多的时间。
6、 Please take you time, madam.
夫人，不用急，请您……
7、We’ll let you know as soon as there is any available.
如果真的还有空房，我们会尽快通知您。
8、I’ll report it to my manager.
我将向我的经理汇报。
表示乐意效劳：
1、Very good, sir. I’ll be glad to help.
非常好，先生。我很乐意帮您。
2、Certainly, madam. I’ll be happy to do it.
当然，我很乐意去做这件事。
3、 Yes, I will.
是的。我很乐意去做这件事。
4、 Yes, certainly, just leave it to us, sir.
当然。您就将这件事留给我们去做吧。
5、 Glad to be of service. Please feel free to contact us anytime.
很高兴为您服务。有需要请随时通知我们。
6、 My name is , if there is anything I can do for you, just let
me know.
我的名字是……，如果有事需要我帮忙请告诉我。
表示婉拒：
1、I’m afraid such information is confidential. 很抱歉。这是保密资料。
2、That’s very kind of you, but no, thank you.
你真好，但我真的不需要。谢谢。
3、That won’t be necessary, sir, but thank you all the same.
先生，这完全不需要。但我依然要感谢你。
4、I’m afraid we cannot do that.
很抱歉。我帮不到你。
肯定答复：
1、 Certainly, sir, I will bring it to you right away. 当然，先生，我立刻把它拿来给您。
2、 We do have available.
我们保证……切实可用。
未肯定时的答复：
1、I’m sorry I cannot guarantee, but I’ll do my best.
对不起，我不能保证，但我一定会尽我全力去做。
2、I’m sorry, madam, I’m not sure, but I’ll ask my manager/the
chef about it for you.
对不起，夫人，我不能确定，但我将会问我的经理/厨师。
3、If you wait a moment, sir, I’ll try to find out.先生，您稍等片刻。我将调查清楚。
否定的答复：
1、I’m sorry, there is no discount.
对不起，我们不提供折扣。
2、I’m sorry, madam, I’m afraid we don’t have any available.
对不起，夫人，恐怕我们没有可用的房间了。
表示高兴：
1、My pleasure, I’m happy everything was to your satisfaction.
这是我的荣幸，我很高兴一切都能令您满意。
2、I’m glad to hear that.
我很高兴听您这么说。
表示遗憾：
1、I’m sorry to hear that.
我感到很遗憾。
2、It’s a great pity.
太可惜了。
表示关怀：
1、 Did you have a nice trip?
旅途愉快吗？
2、 Are you all right, sir?
先生，一切可好？
3、 I hope you did not hurt yourself. 我希望您不要伤害自己。
4、 Would you like to see the doctor? 去医院看看医生，好吗？
5、 I hope you feel better now.
我希望您现在感到舒服些。
表示谦让：
1、 After you, sir.
先生，您先。
2、 You first, sir.
您先走。
请让路：
1、 Excuse me, please.
不好意思，请让让。
2、 May I come through, please?
请问能让我过吗？
表示同意：
1、That’s true.
那是真的。
2、 Absolutely, sir.
绝对是的，先生。
3、 Exactly, sir.
千真万确，先生。
表示不同意：
1、Not really. It’s good value for the price.并不是这样的。它确实物有所值。
表示明白：
1、 Yes, I see, sir.
先生，我明白。
表示不明白：
1、 Could you speak slowly, please?
您能说慢些吗？
2、I’m sorry, I don’t quite understand. Should
I get the
manager?
很抱歉，我不是很明白。我能让我经理过来吗？
3、 Pardon?
请您再说一遍好吗？
告别语：
1、 Good-bye, and have a nice trip.
再见，祝您一路顺风。
2、 Thank you for coming.
感谢您的光临。
3、 Sorry, I have to go. Nice talking with you. 对不起，我不得不走了。很您谈话很开心。
4、 We all look forward to serving you again. 我们期待能再次服务您。
5、 Hope you enjoyed staying with us. 希望您能和我们一起度过愉快的时光。
Name of Hotel’s Departments 酒店部门名称Accounting Department 财务部
Night Club 夜总会
Lobby bar 大堂吧
Music bar 音乐吧
Beauty salon 美容中心Business centre 商务中心Cashier’s 收银处
Chinese restaurant 中餐厅
Coffee shop 咖啡厅Engineering department 工程部
Food and beverage department 餐饮部
Front office reception 前台办公室Housekeeping department 客房部
Laundry 洗衣部
Recreation department 娱乐部Reservation 订房部
Room service 送餐部
Security department 保安部
Human resource department 人力资源部
Training department 培训部
Western restaurant 西餐厅
Executive Office 行政办公室
Public& Sales department 市场推广部
Function room 宴会厅
Conference room 会议室
中心主楼分布：
First floor: reception/front desk 接待处/前台
Business centre 商务中心
F/O cashier 前台收银
The paradise sauna 丽池芬兰浴
Ticket counter 票务处
Mayfair café 美华阁啡厅
Lobby 大堂
Lobby bar 大堂吧
Music bar 音乐吧
Second floor: the celebrity night club 君豪夜总会 F&B Reservation desk 餐饮预定台Third floor: Chinese restaurant 中餐厅
Ritzy palace 富丽宫
Four floor: fitness centre 健康中心
Indoor swimming pool 室外泳池
Snooker room 桌球室
The stylist/beauty saloon 美容美发中心 Operator 总机
RHKJC-CIT Betting centre Guangzhou
香港赛马会-广州投注宝服务中心
fifth floor Excutive office 行政办公室 Public& Sales department 市场推广部
F&B office 餐饮部办公室Sixth floor card room 牌艺室
西餐厅服务员常用英语口语 - 制度大全
西餐厅服务员常用英语口语-制度大全 西餐厅服务员常用英语口语之相关制度和职责，colddish凉菜vegetabledish素菜meatdish荤菜mainfood主食hotpot火锅spicyhotpot麻辣火锅coldnoodles冷面boileddumpling水饺steamedbun包子smallsteamedbun小... cold dish 凉菜vegetable dish 素菜meat dish 荤菜main food 主食hot pot 火锅 spicy hot pot麻辣火锅cold noodles 冷面boiled dumpling 水饺steamed bun 包子small steamed bun 小笼包 instant-boiled mutton 涮羊肉meat braised in soy sauce 红烧肉tofu / bean curd豆腐fried bread stick 油条 fried dumpling 锅贴steamed bread 馒头noodles served with fried bean sauce 炸酱面sliced noodles 刀削面 porridge 粥soup 汤meat ball soup 丸子汤seaweed soup 紫菜汤lean meat 瘦肉fatty meat 肥肉 麦当劳食物介绍: 1 套餐:combo 通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。 2 汉堡:hamburger 美国人说汉堡通常说burger 或cheese burger.和国内不同的是,在美国单点汉堡时店员会问你goes with cheese ? 所以也可以在点的时候就说without cheese ,他就不会再问你。 3 薯条:fries 4 饮料:drinks ①可乐:coke ② 减肥可乐: diet coke ( diet ) ③雪碧: sprite ④橘子汽水:Hi-C ( or orange soda )⑤冰茶:iced tea 顾客: 1 A BigMac , 2 orders of fries and a milkshake . . 一个牛肉汉堡,2份薯条和一份奶昔。 2 I’d like a BigMac Combo and a six-piece chicken nuggets . 我要一份麦香鸡套餐和一份6块的鸡块。 3 I’ll have a large / small Coke with no ice and a pineapple pie . 我要一杯不加冰的大/小可乐和一个菠萝派。 4 I’d like a small Coke , a hamburger , an order of fries as well as an apple pie . 我要一杯小可乐,一个汉堡,一份薯条和一个苹果派。 5 I’d like a cup of coffee, a share of fried chicken legs, a hamburger and a strawberry sundae. 我要一杯咖啡, 一份炸鸡腿,一个汉堡和一个草莓圣代。 6 Where are the napkins ? 餐巾在哪儿 7 Where are the straws ? / Do you have straws ? 吸管在哪儿/ 有吸管吗 8 Can I have some napkins ? 可以给我一些餐巾纸吗 9 Could I have extra ketchup ? 我可以多要些番茄酱吗 10 Where are the restrooms ? 洗手间在哪里
酒店前厅常用英语
酒店前厅部常用英语Hotel English 100 sentences Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Tithes(称呼) 8、Are you mrs,Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white. 怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith. 史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、 May I take your ba for you?
酒店宾馆前台接待常用英语
hotelenglish part 1 greetings问候 2. good morning/afternoon/evening, sir/madam. what can i do for you? 先生/女士，你好！请问我能为您做点什么？ 3. my name is ..., is there anything else i can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.if you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.have you make a reservation ?\have you booked the room?\are you the vip? 请问有预订吗？\请问你是会员吗？ 6.what kind of room would you like ? 请问您需要什么类型的房间。 7.sorry ,i don’t quite understand . 对不起，我不是很明白。 8.i’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.it’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.excuse me ,how do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.we can only keep your table /room till … 我们能保留您的房间直到... 12.let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ part 2 helping to check-in帮助入住 1.please have a seat for a while, i’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. would you please give me your passport or id card and credit card ?, i’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. how many nights will you stay this time? 这次入住您会住多少天？ 4. which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. excuse me, sir/madame. how would you like to pay the deposit, cash or credit card（together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.here is your room key and the breakfast coupon. would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. here are your passport and the credit card . you can go up to the room now i hope you enjoy your stay with us..
幼儿园常用英语口语100句
幼儿园常用英语口语100句 (一)打招呼，问好。 1. Good morning? Good morning! 早上好,早上好～ 2. Good afternoon? Good afternoon! 下午好,下午好～ 3. How old are you? I am (four). 你几岁了,我(四)岁。 4. What is your name? My name is (lanlan) 你叫什麽名字,我叫(兰兰)。 5. See you tomorrow? See you tomorrow. 明天见,明天见。 6. Are you OK? Yes, I am OK. 你还好吗, 我挺好的。 7. Hi, how are you? I am fine, thank you. 嘿，你好吗,我很好，谢谢。 8. Excuse me! 打扰一下～ 9. Bye-bye mum / daddy. 再见妈妈 / 爸爸。 10. Good-bye 再见。 11. Excuse me, what is your name? 打扰一下，你叫 什麽名字, 12. See you next week. 下周见。 (二)表扬，感谢。 1. You are beautiful! 你真漂亮～ 2. You are clever! 你真聪明～ 3. You are good! 你真棒～ 4. Great! / Good! / OK! 好。 5. Very nice! 非常好～ 6. Happy New Year! 新年快乐～ 7. Happy birthday! 生日快乐～ 8. Merry Christmas! 圣诞快乐～
最新餐厅点餐常用英语口语对话
【篇一】餐厅点餐常用英语口语对话 Waiter：Would you like to order now, ma’am? May：Yes, please. I’d like the steak and mushrooms。 Waiter：How would you like your steak, rare, medium, or well-done? May：I’d like it well-done, please。 Waiter：What kind of potatoes would you like to go with that? Mashed, boiled or baked? May：I think I’ll have baked potatoes. And I’ll have an iced tea with a lemon on the side please。 Waiter：Good. And would you care for soup or salad to start with? May：I’d like a cream and o nion soup, please。 Waiter：Will you be having dessert today, ma’am? May：I want to skip dessert. That’s all. Thank you。 Waiter：OK. I’ll be with you in a moment。 【篇二】餐厅点餐常用英语口语对话 Brad：Are you satisfied with the dishes? Jane：Great! The lamb stew tastes incredible! Brad：I like it too. I like the fish, especially. It’s so fresh and the flavor is kind of light for a freshwater fish。 Jane：Yes. The food here deserves its reputation. Chinese food is one of my favorites。 Brad：If you’d like, I’ll take you to a new restaurant next time. I just heard about it from a friend and he was just raving about it. It serves great Sichuan cuisine. Would you like to try that? Jane：Sure, I’d love to. I heard Sichuan cuisine is very hot. I think I’ll definitely love it。
酒店前台常用英语-参考模板
■服务台常用词汇 management 经营、管理market price 市价cashier's desk 兑换处coin 硬币accounting desk 帐务处check_out time 退房时间voucher 证件price list 价目表check, cheque 支票 sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房…per thousand 千分之…spare (形)多余的postpone (动)延期cancel (动)取消traveller's cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房…per cent 百分之…reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表 ■电讯服务 operator 电话员 house phone 内部电话 special line 专线 dial a number 拨号码 hold the line 别挂电话 can't put somebody through 接不通 ordinary telegram 普通电话receiver 听筒 city phone 城市电话 telephone number 电话号码 replace the phone 挂上电话 Line, please. 请接外线。 The line is busy(engaged) 占线。 send a telegram(cable) 发电报long distance 长途电话 telephone directory 电话簿 call somebody up 打电话给某人 can't hear somebody 听不见 can't get through 打不通
酒店常用接待服务英语
酒店常用接待服务英语欢迎语： (1) 欢迎光临我们酒店! Welcome to our hotel! (2) 欢迎您来这里进餐。 Welcome to have meals here. (3) 欢迎您再度光临，很高兴再见到您。 Welcome back. Nice to see you again. *禁语：喂!您好哇! Hello. Hi. Well. 问候语： (1) 您好!(初次见面) How do you do? (2) 您好吗!布莱克先生。(见到常客) How are you today. Mr.Black? (3) 早上好!先生/夫人。 Good morning. Sir/Madam. (4) 下午好! Good afternoon. (5) 晚上好! Good evening. (6) 多日不见，您好吗? Long time no see. How are you? (7) 我很好，谢谢!先生您好吗?(回答问候时) Very well, Thank you, And yourself Sir? (8) 早上好!这里是——，能为您效劳吗? Good morning. This is - - ,May I help you? (9) 希望您在我们酒店住得愉快!
Hope your enjoy your stay in our Hotel. *禁语： (1) 您吃过饭了吗? Have you had lunch (breakfast dinner) (2) 您到哪里去啊? Where are you going? (3) 什么事? Yes? What? 祝贺语： (1) 恭喜您! Congratulations! (2) 祝您生日快乐! Wish you a Happy birthday! (3) 祝您新年快乐! Happy new year to you! (4) 祝您周末愉快! Wish you a good weekend! (5) 祝您圣诞快乐! Merry Christmas! 征询语： (1) 先生，我能为您效劳吗? May I help you, Sir? (2) 先生，我能为您做些什么? What can I do for you, Sir. (3) 请问先生您喜欢吗? Do you enjoy it , Sir? (4) 布莱克先生，如果您不介意的话，我能——吗? Mr. Black, Would you mind if I ……. (5) 先生，请问您贵姓? Could I have your name, Sir?
英语对话常用100句
英语聊天常用语100句 1. How are you doing? 你好吗？ 2. I'm doing great. 我过得很好。 3. What's up? 出什么事了/你在忙些什么/怎么了？ 4. Nothing special. 没什么特别的。 5. Hi. Long time no see. 嗨，好久不见了。 6. So far so good. 到目前为止，一切都好。 7. Things couldn't be better. 一切顺利。 8. How about yourself? 你自己呢？ 9. Today is a great day. 今天是个好日子。 10. Are you making progress? 有进展吗？ 11. May I have your name, please? 请问尊姓大名？ 12. I've heard so much about you. 久仰大名。 13. I hope you're enjoying your staying here. 希望你在这里过得愉快。 14. Let's get together again. 改天再聚聚。 15. That's a great idea! 好主意！ 16. Please say hello to your mother for me. 请代我向你母亲问好。 17. I'm glad to have met you. 很高兴遇到你。 18. Don't forget us. 别忘了我们。 19. Keep in touch. 保持联系。 20. I had a wonderful time here. 我在这里度过了难忘的时光。 21. Have a nice weekend. 周末愉快。 22. Same to you. 彼此彼此。 23. Nice talking to you. 很高兴与你聊天。 24. Take care of yourself. 自己当心/照顾好你自己。 25. Thank you for everything. 谢谢你的多方关照/你为我所做的一切。 26. Thank you all for coming. 谢谢光临。 27. I appreciate your help. 我感谢你的帮助。 28. You're always welcome. 别客气/不用谢 29. Forget it. 算了吧 30. It was my pleasure. 不用谢。 31. I made a mistake. 我弄错了。 32. I'm terribly sorry. 实在抱歉。 33. I must apologize! 我必须道歉！ 34. I feel terrible. 我感觉糟透了。 35. It's not your fault. 那不是你的错。 36. Sorry to bother /have bothered you. 抱歉，打扰一下/打扰你了。 37. What do you do? 你做什么工作？ 38. How do you like your new job? 你觉得你的新工作怎样？ 39. I like it a lot. 我很喜欢。 40. I like reading and listening to music. 我喜欢阅读和欣赏音乐。 41. What's wrong? 怎么回事？
餐饮常用英语
小器具 刀/knife/ 叉/fork/ 勺/spoon/ 盘子、碟子/plate/ 托盘/server/ 汤碗/soup bowl/ 面碗/noodle bowl/ 咖啡杯/coffee cup/mug/ 玻璃杯/glass/ 牙签/toothpick/ 餐巾纸/napkin/ 夹子/bill clamp/ 刷子/blush/ 瓶起子/ 小器具 小票/receipt/ 发票/invoice/ 收银机/cash register/ 吸管/sucker/ 吧台/bar counter/ 厨房/kitchen/ 菜单/menu/ 收银员/casher/ 零钱/change/ 小费/tip/ 现金/cash/ 信用卡/credit card/ 插座/outlet/ 地址/address/ 桌子/desk/table/ 味道 甜的/sweet/ 苦的/bitter/ 咸的/salty/ 酸的/sour/ 辣的/spicy/ 热的/hot/ 冷的/cold/ 糖/sugar/ 盐/salt/ 芝士/cheese/ 黑胡椒/black pepper/ 番茄酱/tomato sauce/ 酱油/soy sauce/ 醋/acetum/ 其他 登机口/boarding gate/ 廊桥/lounge bridge/ 登机牌/boarding check/ 护照/passport/ 经理/manager/ 服务员/waiter/waitress/ 洗手间/toilet/washroom/ 吸烟室/smokingroom/ 介绍/recommend/ 点餐/take order/ 打开/关上/turn on/off/ 窗边/by the window/ 其他 一直往前走/go straight ahead/ 上楼/go upstairs/ 下楼/go downstairs/ 电梯/elevator/ 医务室/infirmary/ 餐厅/restaurant/ 便利店/store/ 警务室/The police office/ 点心（甜点） 甜点/dessert/ 牛角面包/croissant/ 冰淇淋/ice cream/ 约翰丹尼/Jon Donaire/ 丹麦酥/danish/ 蛋糕/cake/ 蓝莓/blueberry/ 抹茶/matches/ 芒果/mango/ 提拉米苏/tiramisu/ 黑色林/black forest/ 哈根达斯/Haagen-Dazs/ 咖啡 咖啡/coffee/ 美式咖啡/CaféAmericano/ 拿铁/Cafélatte/ 卡布奇诺/Cappuccino/ 意式浓缩/Espresso/
前台接待日常英语
前台接待日常用语 Part 1 Greetings 第一部分问候 1. Welcome to haiyatt garden Hotel . I’m ***, what should I call you, please? 欢迎光临海悦酒店。我是***，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madame. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ***, is there anything else I can do for you, just let me know. 我叫***，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 Part 2 Helping to Check-in 第二部分帮助入住 1. Please have a seat for a while I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport and credit card ?, I’ll return them to you right away after the check-in procedure. 请把您的护照和信用卡交给我。办完入住手续后，我会马上归还给您。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, smoking room or non-smoking room?
酒店接待常用英语
酒店接待常用英语 art 1 Greetings问候 1.Welcome to XXXX Hotel . I’m..., what should I call you, please? 欢迎光临XXX酒店。我是...，请问我该怎么称呼你呢？ 2. Goodmorning/afternoon/evening, Sir/Madam. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. Myname is ..., is there anything else I can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.If youhave any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.Haveyou make a reservation ?\Have you booked the room?\Are you the vip? 请问有预订吗？\请问你是会员吗？ 6.Whatkind of room would you like ? 请问您需要什么类型的房间。 7.Sorry,I don’t quite understand . 对不起，我不是很明白。 8.I’mafraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.It’sthe hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.Excuseme ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.We canonly ke ep your table /room till … 我们能保留您的房间直到... 12.Let meshow you to your room ,this way please . 让我带您到房间，这边请。 Part 2 Helpingto Check-in帮助入住 1.Please have a seat for a while, I’ll helpyou with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please gi ve me your passportor ID card and credit card ?, I’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, we have thesekinds of rooms...? 您是要哪种房间？ 5. Excuse me, Sir/Madame. How would youlike to pay the deposit, cash or credit card （together or separately）? 先生/女士，不好意思，打搅一下。请问您是要付现金还是刷卡（分开付押金还是一起付）呢？ 6.Here is your room key and the breakfastcoupon. Would you please sign here? 这是您的房卡和早餐券。请您在这里签个名好吗？ 7. Here are your passport and the creditcard . You can go up to the room now I hope you
4 酒店餐饮常用英语40句
PART FOUR 第四部分 FOR FOOD & BEVERAGE DEPARTMENT 餐饮部用 Reserving a table 订座 1.I want to reserve a room for two hundred people to hold a dinner party. 我想预定一间能容纳二百人的宴会厅举行晚宴。 2.I’m sorry we are booked out for this evening. 抱歉，今晚订满了。 3.When do you start to serve dinner in the evening? （When is the restaurant open for breakfast?） 你们什么时候供应晚餐？（几点供应早餐？） 4.When are the restaurant opening hour / operating hour? 餐厅营业时间几点到几点? 5.But I prefer a table by the window. My wife loves the night view of Jinji Lake. 但是我想要一个靠近窗户的桌子。我爱人喜欢看金鸡湖的夜景。 6.I’m sorry. The tables by the window are all occupied. 对不起，靠近窗户的桌子全都有人了。 7.Good morning, Aurora Café / O’S Café , this is ××speaking, how may I help you? 早上好，畅园咖啡厅/欧式咖啡 厅，我是××，能为您效劳吗？ 8.We have received many bookings and I cannot guarantee a table by the window. 我们已接到许多预定，因而无法向您保证能有一个靠窗的桌子。 9.Y ou can be sure that we’ll try our best. 请相信我们会尽最大努力的。 10.Thank you for calling, sir. We look forward to your visit. 谢谢您的电话，我们盼望着您的光临。 Receiving a guest 引座 11.Have you got a reservation? 您预订座位了吗？ 12.Just a moment. I’ll take a look at out reservation book. Y es, Mr. Dewey, a table for two, 8 o’clock. Would you come this way, please? 请稍候，我查一下我们的预定簿。对了，Dewey先生，二人桌，8点到。请这边走。 13.Oh, yes, Mr. Smith. We’ve been expecting you. Would you please come with me? 史密斯先生我们正等您呢，请跟我走。 14.Good morning, madam / sir, welcome to our restaurant. 早上好，女士/先生，欢迎光临我们餐厅。 15.Sorry, sir, all the tables are taken. Would you mind waiting until one is free? 对不起先生，没有空位了，等一会儿好吗？ 16.The buffet is over there. Please help yourself. 自助餐在那边，请自己享用。 17.I haven’t got a reservation. Can I get a seat anyway? 没有预约，有位子吗？ 18.How long is the wait? 要等多久才有位子？
酒店常用英语口语100句
酒店常用英语口语100句 Greetings (打招呼) 1、Good morning ,sir(madam) 早上好,先生(小姐) 2、Good afternoon ,ladies and gentlemen 下午好,女士们,先生们. 3、Good evening ,miss Price 晚上好,普莱丝小姐. 4、How are you today ,Mr Brown ? 你今天好吗?布朗先生. 5、I’m quite well ,thank you. 我很好,谢谢你. 6、Hs good to see you again ,sir(madam) 再次见到你真高兴,先生(小姐) 7、Nice to meet you ,sir. 见到你真高兴,先生. Titles(称呼) 8、Are you Mrs.Best? 你是贝丝特夫人吗? 9、You must be professor Ford. 你一定是福特教授. 10、May I know your name,sir(madam)? 我可以知道你的名字吗?先生(小姐). 11、Here’s a letter for you ,Dr white.
怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,Mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、May I take your bag for you? 我可以为你拿你的手提包吗？ 21、May I help you with your suitcase? 我能帮你拿你的箱子吗？ 22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？ 23、Thank you very much. 非常感谢 24、Thanks for the trouble . 麻烦你了
最常用日常英语口语句型100句
最常用日常英语口语句型100句 1. I'm an office worker. 我是上班族。 2. I work for the government. 我在政府机关做事。 3. I'm happy to meet you. 很高兴见到你。 4. I like your sense of humor. 我喜欢你的幽默感。 5. I'm glad to see you again. 很高兴再次见到你。 6. I'll call you. 我会打电话给你。 7. I feel like sleeping. 我想睡会儿。 8. I want something to eat. 我想吃点东西。 9. I need your help. 我需要你的帮助。 10. I would like to talk to you for a minute. 我想和你谈一下。 11. I have a lot of problems. 我有很多问题。 12. I hope our dreams come true. 我希望我们的梦想成真。 13. I'm looking forward to seeing you. 我期望见到你。 14. I'm supposed to go on a diet. 我应该节食。 15. I heard that you're getting married. Congratulations.听说你要结婚了，恭喜! 16. I see what your mean. 我了解你的意思。
17. I can't do this. 我不能这么做。 18. Let me explain why I was late. 让我解释迟到的理由。 19. Let's have a beer or something. 咱们喝点啤酒什么的。 20. Where is your office? 你们的办公室在哪? 21. What is your plan? 你的计划是什么? 22. When is the store closing? 这家店什么时候结束营业? 23. Are you sure you can come by at nine? 你肯定你九点能来吗? 24. Am I allowed to stay out past 10? 我可以十点过后再回家吗? 25. The meeting was scheduled for two hours, but it is not over yet. 会议原定了两个小时，不过现在还没有结束。 26. Tom's birthday is this week. 汤姆的生日就在这个星期。 27. Would you care to sit down for a while? 你要不要坐一会呢? 28. Can you cover for me on Friday? 星期五能不能请你替我个班? 29. Could you do me a big favor? 能否请你帮我个忙? 30. He is crazy about Friends. 他对《老友记》很着迷。 31. Can you imagine how much he paid for that car?你能想象他买那车花了多少钱吗?
餐饮业常用英语
Would you like to eat here or to take outside / 1、请问是在这里吃还是带走？ o to g r hereor FoWould you like to order now / Are you ready to order 2、请问现在需要点餐吗？XX yuan,please. Do you need receipt 元，请问需要发票吗？3、收您XX. Sorry to keep you waiting so long. 、不好意思，让您久等了4 .Excuse me, here's your change 、打扰一下，您的找零56、谢谢光临，请慢走。Thanks for coming,take care! 7、好的，请稍等。Ok, just a moment. 8、因为厨房订单比较多，让您等了这么长时间，请多包涵。 Because there are too many orders, sorry to keep you waiting so long. 9、厨房正在为您制作，请稍等。 The kitchen is already cooking for you, please wait for a moment. 欢迎光临 Welcome to our restaurant/hotel 请问需要点什么？ Can/May I help you What can I do for you 您的菜单 Menu,please. 你的菜 Your dish(es),please. which kind of juice would you like 您喜欢哪种果汁？ may i help you 我可以帮助您吗？ how many persons are there in your party 请问您有几位客人？