外贸函电 范文

1 建立业务关系

第一部分

●We have obtained your address from….and we are now writing you for the establishment （build up）(enter into ) of business relations .

●We have heard from …..that you are in the market for (leading importer)….

●On the recommendation of….,which comes within the frame of our business activity .

●We write to introduce ourselves as one of the largest exporters of a wide range of Machinery and Equipment .

●In reply to your message of…

●We should be highly obliged if you could let us have your opinion on their reputation and their financial standing .

●Through the courtesy of ….,we come to know your name and address .

●We owe your name and address to ….

●We are indebted to …. For your name and address .

第二部分

●Specializing in the export of…we express our desire to trade with you in this line .

●we are very well connected with all the major dealers here of …products , and feel sure we can sell large quantities of goods if we get you offers at a competitive prices .

●we enclose a copy of our lastest catalog covering the details of all the items available at present .

●Please submit full specifications of your….together with terms of payment and discount rate .

●Please furnish us with your samples of…closest in designs and quality to those we enclose here .

●We have pleasure in forwarding you by air one catalogue and a few samples for your perusal .

●Your letter addressed to …has been forwarded to us for attention , as the export of this article is exclusively handled by us .

●The company you mentioned is old-established one who has been enjoying high reputation . They have now a sound business standing with an excellent business turnover .

●As (with regard to/regarding) to our standing , we are permitted to mention the ….. , as a reference .

●It will be a great pleasure to receive your inquiries for any of the items against which we will send your our lowest quotations .

●Should , by chance ,your corporation not deal with the import of the goods mentioned above ,we would be most grateful if the letter could be forwarded to the correct import corporation .

●We have extensive sales network for this line of goods , so we are confident that we can sell your products at lowest possible prices .

第三部分

●Please let us have all necessary information regarding your products for export .

●We are looking forward to your favourable and prompt reply .

●We would be highly appreciate it if you would respond to our request at your earliest convenience .

●Your immediate（prompt/favourable）reply would be highly appreciated .

2 询价

Dear sirs ,

We are glad to note from your letter of March 9 that ,as exporters of Chinese Cotton Piece Goods , you are desirous of entering into direct business relations with us .This happens to coincide with our desire .

At present , we are interested in Printed Shirting and shall be pleased to receive from you by airmail catalogues ,samples and all necessary information regarding these goods so as to acquaint us with the quality and workmanship of your supplies .Meanwhile please quote us your lowest price ,CIF Vancouver , inclusive of our 5% commission,starting the earliest date of shipment .

Should your price be found competitive and delivery date acceptable , we intend to place a large order with you .

We trust you will give us an early reply .

3 报价

Dear sirs,

we thank you for your enquiry of August 22 and are pleased to send you our quotation for the goods your required as follow:

commodity:”white Rabbit”Brand woolen mixed blanket No.33

size:12*45 in

weight:…bs

Colour:yellow ,green assortment

Quantity:…..pcs

Price:US$...per piece CIF….

You are cordially invited to take advantage of this attractive quotation . we are anticipating a large order from the USA ,and that will cause a sharp rise in price .

we look forward to receiving your order .

回复

Dear sirs ,

”white Rabbit”Brand woolen mixed blanket

Thank you for your quotation of August 24 for 1000 pieces of the captioned goods .

we immediately contacted our customers and they showed great interest because there is a growing demand for woolen blankets .The prices you quoted , however , are found too much on the high side .ABC company ,

one of our customers ,told us that they would possibly order 2000 pieces of the goods ,provided that you can reduce your prices toUS%...per piece .ABC company is one of the leading importers in our country , so there is a good chance of finalizing an order with them if the present price can be lowered to meet their requirement . we hope you will take advantage of this chance so that you will benefit from the expanding market .

we are most anxious that you will do your utmost to reduce the price and we await your reply with great interest .

4 还盘

Dear sirs ,

Your offer NO.12 for Haier Refrigerators

we have received your offer No.12 offering us 2500 sets for three designs of subject goods .

In reply , we regret to inform you that our clients find your prices much too high .Information indicates that some kinds of said articles made in other country has been sold here at level about 5% lower than that of yours .

we do not deny that the quality of your products is slightly better , but the difference in price should ,in no case,be so big .To step up the trade ,we counter offer as follows ,subject to your reply here by 5 pm ,our time ,18 Feb:

US $240 for BYD212

As the market is of keen competition , we recommend your immediate acceptance.

we thank you for your quotation of 3 Feb for 100 sets of … we find your price as well as delivery date satisfactory ,however we would give our suggestion of an alteration of your payment terms .

Our past purchase of other household electrical appliances from you has been paid as a rule by confirmed ,irrevocable letter of credit at sight .On this basis ,it has indeed cost us a great deal . From the moment to open credit till the time our buyers pay us ,the tie-up of our funds lasts about four months .Under the present circumstances ,this question is particularly taxing owing to the tight money condition and unprecedentedly high bank interest .

In view of our long business relations and our amicable cooperation prospects , we suggest that you accept either”cash against documents on arrival of goods”or “drawing on us at 60day’s sight”.

Your first priority to the consideration of the above request and an early favourable reply will be highly appreciated .

5 订单，接受和回绝和续订单

订单

例一：

Dear sirs ,

Re:NV-FJ630Video camera recorder

Further to our recent discussions through fax and e-mail , we should like to confirm details of ordering the above mentioned goods:

Quantity Description Unit price Amount

500pieces NV-FJ630 USD120 USD60000

The above price is on CFR Guangzhou Basis .

Packing :Each piece is packed in a polybag then in a carton . Payment:By irrevocable documentary letter of credit opened with Bank of China and drawn at sight .

Delivery:As we need the goods urgently ,please deliver within 40 days after receipt of the order .

we would like you to send us your acknowledgement of this order at your earliest convenience . when we receive your acknowledgement we will arrange to apply for L/C.

Your early attention to this order will be highly appreciated .

例二

Dear sirs

We thank you very much for your quotation of 15 February and the sample sweaters . we find both quality and prices satisfactory and are pleased to place an order with you for the following:

10 doz. cashmere sweaters ,small ,US$120 per doz .

Packing: Each sweater to be packed in a polybag , per dozen in a tinlined carton , with 10dozen to a wooden case .

Other terms as per your quotation .

we expect to find a good market for the above and hope to place further and larger orders with you in the near further .

接受

Dear sirs

We are very pleased to receive your order No.BD135 for furniture .we accept the order and are enclosing you our Sales Confirmation No.135 in duplicate of which please countersign and return one copy to us for our file . we trust you will open the relative L/C at an early date .

As to the items A and B , we shall arrange delivery as soon as we get your L/C , and for items C and D we shall ship accordingly .

Hoping the goods will turn out to your entire satisfaction and we may have further orders from you .

回绝

Dear sirs ,

we refer to your Order No246 and regret to say that we are not able to accept your bid price for Frozen Rabbit Meat .

AS you may be aware that the prices for foodstuffs have gone up sharply owing to the rough weather . so it is impossible to purchase supplies at economic prices . Moreover , we have improved our packing method , as

you may have seen from our samples ,which cost us a lot . The price ,therefore ,is 8%higher than your bid .

As the market is firm with an upward tendency , we advise you to accept our price without delay . In view of our long business connection we will definitely keep supplies available for you if you amend the price in your order within 5 days .

例二

Dear sirs ,

Your order No.456

Refering to the 50 metric tons of Silicon Steel Sheet under your Order No.456, we regret to tell you that we have no stock of the goods you required for the time being and do not expect further deliveries for at least another two months .Before then you may have been able to obtain the goods elsewhere , but if not we will revert to this matter as soon as our new supplies come up .

we are enclosing 2 copies of our catalog covering all the articles available at present .If you need any of the items please inform us . we assure you that your requirement will receive our prompt attention at all times .

6 信用证的开立，审证

开立

Dear sirs ,

we are glad to inform you that we have now opened an irrevocable letter

of credit through the Bank of …..in your favour .

Please make sure that the shipment is effected within September , since punctual delivery is one of the important considerations in dealing with our market .

we are awaiting your shipping advice .

例二

Dear sirs ,

Re: Your order No.456 for ammonium sulphate

With reference to our faxes dated the 20th of April and the 18th of May , requesting you to establish the L/C covering the above mentioned order ,we regret having received no news from you up till now .

we wish to remind you that it was agreed, when placing the order , that you would establish the required L/C upon receipt of our confirmation .Needless to say , we are placed in a very embarrassing situation now that one month has elapsed and nothing whatsoever has been heard from you . As the goods have been ready for shipment for quite some time , it behoves you to take immediate action ,particularly since we cannot think of any valid reason for further delay of opening the credit .

例三

Dear sirs

Our sales confirmation No.11

Reference is made to the 1000 cartons of …..under the subject sales confirmation , we wish to draw your attention to the fact that the date of delivery is approaching ,but up to the present we have not received the covering L/C .Please do your utmost to expedite its establishment , so that we may execute the order within the prescribed time .

In order to avoid subsequent amendments ,please see to it that the L/C stipulations are in exact accordance with the terms of the contract .

We look forward to receiving your favourable response at an early date .

7 装运

Dear sirs

L/C NO.11 issued by the Bank of ….has duly arrived .On perusal , we find that transshipment and partial shipments are not allowed .

As direct steamers to your port are few and far between , we have to ship via HK more often than not .As to partial shipment ,it would be to our mutual benefit if we could ship immediately whatever is ready instead of waiting for the whole shipment to be completed . Therefore ,we are asking you to amend you L/C to read”Partshipments and transshipment allowed”.

we shall appreciate it if you will modify promptly the L/C as requested . 例二

Dear sirs,

Re ：L/C No.11 issued by First National city Bank

We have received the above L/C established by you in payment for your Order No.11 covering 200 cases of…

when we checked the L/C with the relevant contract , we found that the amount in your L/C is insufficient ,The correct total CIF New York value of your order comes to US$2750 instead of US$2550 , the difference being US$200 .

Your L/C allows us only half a month to effect delivery .But when we signed the contract we have agreed that the delivery should be made within one month after receipt of the L/C.

As to packing , the contract stipulates that the goods should be packed in cartons and reinforced with nylon straps outside , but your L/C required metal straps instead . We think we should arrange the packing according to the contract .

In view of the above , you are kindly requested to increase the amount of your L/C by US$200 , extend the shipment and validity to Sep 15 and 30 respectively , as well as amend the term of packing . Meanwhile please advise us by fax .

Dear sirs ,

Re: Your L/C No.11

we have received your L/C No.11 for the amount of …to cover your order No.11 for 20 metric tons of…

The said credit calls for shipment on or before the 31st of December. As the earliest steamer sailing for your port is S.S”PEACE”scheduled to leave shanghai on or about Jan3 next year , it is ,therefore, impossible for us to effect shipment at the time you named .

This being the case , we have to ask you to extend the date of shipment to the 15th of January ,under advice to us by fax .

Dear sirs

L/C No.11 Frozen Rabbit Meat

we thank you for your L/C No.11 for the captioned goods . we are sorry that owing to some delay on the part of our suppliers , we are unable to get the goods ready before the end of this month .So we write to you asking for an extension .

It is expected that the consignment will be ready for shipment in the early part of May and we are arranging to ship it on S.S “Red Star”sailing from HK on May 10 .

We are looking forward to receiving your extension of the above L/C , thus enabling us to effect shipment of the goods in question .

7 装运

例一

Dear sirs

Re: Our Order NO.11

With reference to the shipment of our Order No.11 for 100 cases of China Wares , we wish to draw your attention to the following:

As the goods are susceptible to be broken , the wares must be packed in wooden cases capable of withstanding rough handling .

Please mark the cases with our initials in a diamond , under which comes the destination with contract number and stencil conspicuously the words:”FRAGILE ,HANDLE WITH CARE”on both sides of the cases .

we trust that the above instructions are clear to you and that the shipment will give the users entire satisfaction .

集装箱

Dear sirs

we have 50cases of medicines and chemical reagents at the above address ready for dispatch to any European Main Port ,and shall be glad if you will arrange for your shipping container to collect them .Each case weights 60 kgs.

As our requires us to ship the goods not later than July 15 ,please quote us for a shipping container from HK to the above mentioned port before that deadline .

Your early quotation will be highly appreciated .

包装

Dear sirs

we regret to inform you that of the 150 cartons of Iron Nails you shipped Dubai on April 12,20 were badly damaged ,of course through no fault of yours .

we are now writing to you in regard to the packing of these nails , which we feel necessary to clarity for our future dealings .

The packing for Dubai is to be in cartons of 112 1bs net ,each containing 7 1bs *16packets . For Malta , we would like you to have the goods packed in double gunny bags of 50/60 kilos each .As for the British market ,our buyers prefer 25-kilo cartons .

Kindly let us know whether these requirement could be met .

8 申诉，索赔和理赔

错发货物

Dear sirs

Our Order No.11

we duly received the documents and took delivery of the goods on arrival of the S.S”Lucky”at Shanghai .

we are much obliged to you for the prompt execution of this order .Everything appears to be correct and in good condition expect in case NO.11.

Unfortunately when we opened this case we found it contained completely different articles ,and we can only presume that a mistake was made and the contents of this case were for another order .

As we need the articles we ordered to complete deliveries to our own customers , we must ask you to arrange for the dispatch of replacement at once . We attach a list of the contents of case NO.11 ,and shall be glad if you will check this with our order and the copy of your invoice .

In the meantime , we are holding the above-mentioned case at your disposal . Please let us know what you wish us to do with it .

Dear sirs

Your Order No.11 per S.S “Lucky”

Thank you for your fax of … we were glad to know that the consignment was delivered promptly , but it was with great regret that we heard case No.11 did not contain the goods you ordered .

On going into the matter we find that a mistake was indeed made in packing ,through a confusion of number ,and we have arranged for the right goods to be dispatched to you at once . Relative documents will be mailed as soon as they are ready .

we will appreciate it if you will keep case No.11 and contents until called for by the local agents of World Transport Ltd.,our forwarding agents ,whom we have instructed accordingly .

Please accept our many apologies for the trouble caused to you by the error .

迟交

Dear sirs

Our Order No.11

we are referring to our Order No.11 for Hand Tools . when we gave you our order on June 1st we stated explicitly that we wanted delivery not later than 15th July and you have confirmed our order accordingly . Since the date you confirmed our order ,one month has passed but we are surprised that we have not yet received the goods or any advice from you when we can expect delivery .

we must point out to you that this delay is very seriously inconveniencing us , and we ask you give the reason of the non-execution of our order . In the event of your being unable to supply us we shall be compelled to cancel the order and get these goods from other sources .

Dear sirs

Your Order No.11

we have received your letter of July 15 and very much regret the delay which has occurred in the execution of your Order No.11 .This was occasioned by a serious breakdown in our supplier’s machinery ,in consequence of which all their work was brought to a standstill for several days . The damage , however , has been repaired ,and we can assure you we will lose no time in the prompt delivery of the goods .

we may expect to receive the goods by the 25th .

we regret the inconvenience you have sustained , but trust this unavoidable accident will not influence you unfavourably in future orders.

质量低劣

Gentlemen :

we have received the goods of our OrderNo.11 for 200 cases Muslins ,which you shipped by the S.S “FengQing”,but much to our regret we have to inform you that we have received serious complaints from our buyer . He states that the goods are not only much inferior in quality , but a number of pieces are woven narrowly to the pattern submitted by you . These faults make the good quite unsalable in this market .

we are , however ,making efforts to settle the matter amicably , but in case our buyer persists in making complaint , there is no way for us but put the matter before the Chamber of Commerce of Singapore for arbitration , and any allowance that we may have to make will be debited to you in due course .

we hope the matter will come to your best attention .

索赔

Dear sirs

Re: Claim for 10000pcs of Valves

we are enclosing a copy of the Inspection Certificate No..11 issued by the Shanghai .The certificate proved that the above goods we received on May 5 are much inferior in quality to your previous samples .

As this lot of goods is of no use at all to us , we require you refund the invoice amount and inspection fee of the goods amounting to US$...

we trust you will promptly settle this claim .As soon as the settlement is accomplished , we will send the goods back to you .All the expenses will be for your account .

理赔

Your claim for 1000pcs of Valves

Further to our fax of May 16 , we are writing to tell you that our representative has looked into the matter and found that it was a mistake by our staff at the warehouse . we are , therefore ,going to settle the claim.

But our proposal of settlement is that we will immediately send to you replacements of which the quality is guaranteed .As to the valves you received ,we will be highly appreciated if you try to sell for us in your market at our quoted price ,i.e US$....per piece including your..%commission .If you agree with our proposal , please inform us by fax.

we feel greatly regretful for the inconvenience you have sustained and would like to assure you that all possible steps will be taken to avoid such

mistake happening again .

不良包装

Dear sirs

Our Order NO.11

we received this morning the 20 cartons of Wool Carpet under our Order No.11 per S.S “CHENGFENG”. we found that one side of 8 cartons were worn and torn and 4 cartons were broken and the carpets were in the open .It was obviously attributed to improper packing .

Though the carpets can be used ,we have to sell them at a price much lower than usual . In view of the above we suggest you give us 20%of discount on the invoice value or we will return the goods to you and ask for replacements .

Please let us know your decision as soon as possible .

回复

Dear sirs

Your claim on order NO.11

we regret to learn from your letter of Sep8 that your Order No,11 of 20 cartons of Wool Carpet arrived in poor condition .

If we were at fault we would be responsible to agree to your proposal . But in view of the fact that our goods were carefully packed by experienced workman and sent out in perfect condition as shown by a copy of the clean B/L which we enclose herewith . We are certain they