餐厅英语对话

Food and Beverage Department

One:Making Reservation in a Restaurant(预订)

1、Reserving a Table in a Restaurant

(H-Head Waiter,G-Guest)

H:Good moring,This is“XXX Hotel ”,Can I help you?

G:Good moring,I’d like to reserve a table in your restaurant.

H:Yes,sir.For what time?

G:Around seven tomight.

H:For how many people?

G:Eight.

H:May I have your name?

G:Yes,my name is John Smith.

H:Well,Mr Smith.A table for eight at seven this evening.Am I right? G:That’s right.Thank you..

H:Y ou are welcome.MrSmith,we are looking forward to having you with us.Thank you for calling.

2、Accepting a Reservation with Special Requirements

H:Hello,Spring Restaurant.What can I do for you?

G:What time do you open this evening?

H:We open at 5:00,and we take last orders at 9:00.

G:Good,I’d like our table for four adults and two children,and I’d like our table in a quiet corner.

H:Sure,sir.Will the children meed high chairs?

G:Yes,thank you.

H:May I know your name?

G:Bellow.B-E-L-L-O-W.

H:When would you like to have table?

G:At about5:00.

H:A table in a quiet cormer for six at 5:00 this evening for Mr Bellow.Am I correct?

G:That’s right.

H:Thank you,sir.Good-bye.

3、Refusing a Reservation

H:Good afternoon.“XXX Hotel”.May I help you?

G:I’d like to book a table for four in your restaurant at 7:00,but we can give you ine at 9:00.

G:Oh.It’s too late.

H:I’m terribly sorry,sir.But could you try “XXX VIP”?They serve very good Guangdong dishes.

G:OK,thank you.Do you know their telephone number?

H:Yes.It is 8838690-5206.

G:thank you.

H:Y ou are welcome.

Two:Receiving Guests(迎领)

1、Seating the Guest Who Has a Reservation

(H-Hostess,G-guest)

H:Good evening,sir.Have you got a reservation?

G:Yes,my name is Bellow.

H:Yes,Mr Bellow,welcome to our restaurant.Could you follow me,please?

G:OK,thank you.

H:Would you like this table?

G:Yes,thank you.

H:Would you please take a seat?Here is the menu.

G:Thank you.

H:My pleasure.

2、Seating the Guest without a Reservation

H:Good afternoon,sir.Do you have a reservation?

G:I’m afraid I haven’t.

H:For how many people?

G:Six.

H:May I know your name?

G:David Bellow.

H:Yes,Mr Bellow.This way,please.

…

Will this table be all right?

G:I’d rather try the table by the window.

H:I’m sorry.That table has been reserved.How about the table in the corner?

G:That will be fine.Thank you.

H:That’s all right.I’ll bring you the menu.

3、Waiting for Seats

H:Good evening,madam and sir.Have you got a reservation?

G:No,I’m afraid We haven’t.

H:Sorry,the restaurant is full now.But we can seat you in 20 minutes.Y ou may have a drink in the lounge while waiting.We will call you as soon as we have a table.

G:OK.

H:Y our name,please?

G:Philips.

H:Thanks,Mr Philips.(20minutes later)

H:Mr Philips,your table is ready.Could you come with me please?

G:Yes,thank you.

…

H:How about this table?

G:That’s quite all right.Thank you.

Three: Taking Orders(点菜/点酒)

1、Taking Orders for Chinese Food.

W:Good evening,sir.Are you ready to order?

G:Yes,I’ll have steamed mandarin fish.

W:Y es,sir.What would you like for vegetables?

G:I’d like green beans.

W:Sorry,the dish has been sold out.Would you please try saute bamboo shoots.

G:OK.

W:Any drinks?

G:Yes,a can of Qindao beer,please.

W:Anything else?

G:A soup of sliced duck with mushroom,please.

W:Y es,sir.So you have ordered a steamed mandarin fish,a sauted bamboo shoors,a soup of sliced duck with mushroom and a can of Qingdao beer. G:Yes,that’s right.

W:Thank you,sir.Y our fish will take 15 minutes to prepare.

2、Introducing Chinese Food

W:Are you ready to order?

G:No.I’d like to try some Chinese food,but I have no idea about it.Can you tell me something about it?

W:Certainly,sir.Chinese food is divided into eight big cuisines,or say,eight styles,such as Cantonese food,Beijing food,Sichuan food,etc. G:What’s the difference between cantonese food and Beijing food?

W:Cantonese food is lighter while Beijing food is heavy and spicy,The farhous specialities of these two are roast suckling pig and roast Beijing duck.

G:How about Sichuan food?

W:Most Sichuan dishes are spicy and hot,and they taste differently.

G:I like hot food.Can you recommend some dishes for me?

W:Y es,I think Mapo beancurd and crisp rice with sea cucumber sauce are famous and delicious.

G:Good,I’ll take them.

3、Taking Orders for Wine

W:Would you like something to drink before your meal,sir?

G:Yes,Have you got the wine list?

W:Y es,here you are.Take your time.

…

W:May I take your wine order?

G:Yes.I’ll have red wine,please.

W:What brand,please?

G:What do you suggest?

W:I suggest Great Wall red wine.Many guests give high comments on it. G:Fine.A bottle of this wine then.

W:Presents the bottle to the guest)

A bottle of Great Wall red wine.When would you like the wine to be served,with the main dish or with the first course?

G:Open it mow,please.

(The waiter opens the bottle,cleans the mouth of the bottle with a napkin and pours a bit of wine into the guest’s glass.)

W:Sir,would you please taste the wine?

G:(Tastes.)

Excellet!Thank you for your recommendation.

4、Suggesting Table D’Hote

W:What would you like to have,sir?

G:I am in a hurry.What do you suggest for a quick meal?

W:How about a table d’hote lunch?

G:What’s the price of your set menu?

W:30 yuan per person.

G:OK,I’ll have a table d’hote lunch.

W:All right.Would you like clear soup or ox-tail soup?

G:Clear soup,please.

W:Anything to drink?

G:Give me a can of coca-cola,please.

W:Y es,sir.Just a moment,please.

G:Thanks a lot.

W:Y ou are welcome.

Four:Serving Dishes(餐中服务)

1、Misserving(上错菜)

W:Here is the fried beef with green pepper.

G:It looks good,and I have ordered another dish—beancurd in chilli sauce.

W:It’s coming.

G:What is this?

G:It’s sweet and sour spare ribs.

G:I’m afraid there is a mistake.I ordered a sweet and sour garouper. W:Let me have a check….I’m sorry,sir.It’s my fault.

I’ll change it for you right away,but you have to wait another 15 minutes.Would you please have some drinks while you are waiting? It’s om the house.

G:That’s all right.

W:Thank you,sir.It’ll not happen again.

2、Speeding up the Dish(催菜)

W:Here is your fish-maw soup,madam.

G:When can my steamed grouper be served,miss?

W:It will take quite a while to prepare.

G:May I cancel the order?

W:I’m sorry,madam.The fish is being cooked now.

G:But I have an appointment at ome o’clock.

W:Don’t worry,madam.I’ll ask the chef to hurry up.

It’s 12 o’clock,I think you will have enough time to enjoy your lunch. G:Thank you.

W:Y ou’re welcome.

Five: Paying the Bill

1、Signing the Bill

W:What can I do for you?

G:I’d like to pay for the bill.

W:How would you like to pay,with credit card,by cheek or in cash? G:May I sign the bill?

W:Are you staying in our hotel?

G:Yes,I’m in Room 503.

W:May I see your keycard?

G:Yes,here you are.

……

W:Y es,sir.Please sign your name here.

G:Here you are.

W:Thank you.Welcome to call again.

Six:Room Service

1、Sending Food to the Guest Room

(The waiter knocks at the door)

W:Room Service.May I come in?

G:Come in,please.

W:Good morning,madam.Here is your breakfast.

G:Oh,yes,Just put it on the table,please.

W:Would you like anything else?

G:No,thanks.

W:Please feel free to call Room Service if you need any help.

G:thank you.

W:Would you please sign the bill?

G:Yes.Here you are.

W:Thank you very much.Please enjoy your breakfast.See you. G:See you.