酒店英语期末考试试卷 (1)
试卷代码：
南京城市职业学院2015-2016学年度第二学期
班级：学号：姓名：
2016年6月
一、单选题（每题1分，共20分）
1、Good morning. _______ I help you?
A、Would
B、Must
C、May
D、Am
2、I would like to _________ a room, please.
A．order B、book C、see D、look
3. It’s very kind __________ you to help me.
A．of B、to C、by D、for
4. What’s the ________ for a double room?
A. right
B. rate C、money D、for
5. I would like to book a double room ________ bath.
A. with
B. of C、by D、for
6.Excuse me, sir. You need to ________ the form.
A. fill in
B. fill on C、fill of D、fill for
7.We are looking forward to __________ you.
A. see
B. saw C、seeing D、sees
8.I'm afraid we are fully booked _______ the 5th.
A. with
B. of C、by D、for
9.Do you want to pay _____ cash or _____ credit card.
A. in in
B. by by C、by in D、in by
10.The porter will show you _______ your room.
A. with
B. to C、by D、for
11.My flight will leave ______ 6 pm today.
A. with
B. on C、at D、for
12.The hotel is full and there is someone ________ your room.
A. take
B. To take C、takes D、taking
13.Let me _______ you with your luggage.
A. help
B. helping C、helps D、to help
14.May I _________ the curtain?
A. draw
B. Turn on C、turn off D、make up
15.______ the way, how long will it take to clean the room? Array
A. With
B. On C、By D、For
16.Can you __________ the air conditioning?
A. draw
B. Turn on C、turn off D、make up
17.Do you want these shirts to be ________?
A. starch
B. starches C、starched D、starching
18.Let me help you _______ your luggage?
A. by
B. with C、on D、of
19.I hope you will _______ a morning call at 7:00.
A. arrange
B. arranges C、arranged D、making
20.I'll ask a porter to _________ your luggage.
A. take care
B. take care of C、take care off D、look
二、根据对话填写入住单（每题1分，共10分）
R: Ok .I’ve found it. Checking out on the 27th?
G: That’s right.
R: Can I take a credit card for the deposit?
G: Yes, sure. Also, I’d like a non-smoking room please.
R: Certainly madam. Here’s your key. Your room is on the 7th floor and on the left.
Room 781. Check-out time is at 12:00 noon. By the way, you are from America, I’m
right?
G: You are right. And I’ll stay in your hotel for 4 nights.
三、根据情境完成对话.（每题2分，共40分）
Part one
A：Good morning . What can I do for you, sir ?
A：OK ,sir . （什么时候？）
B：From May 1st.
A：（几个晚上？）
B：For three nights .
A：（您一行共有多少人呢？）
B：Just my wife and myself .
A：
（哪种房间你比较喜欢呢，要一张大床房的房间还是两张单人床的房间？）
B：Twin-room ,please .
A：Could you hold the line ,please ? （我要查查这几天有没有房间。）（先生，让您久等了。）We have a twin-room with windows at RMB288 and without windows at RMB258, Which would you prefer?
B：We’ll take the one with windows .
A：Certainly ,sir .May I have your name and initials ,please ?
B：Yes ,it’s Caruthers T.E.
Part Two
A: Good evening. （有什么可以帮助您的，先生？）B: （三个星期前，我预定了一间带窗的两张单人床的房间）I’m Caruthers T.E.
A: Just a moment, please, Mr. Caruthers. （我查看一下今天的预订单）. …Sorry to have kept you waiting, sir. Yes, you have reserved a twin-room with windows from today to the 3rd.
B: Yes, exactly.
A: （请出示您的护照）Thank you, sir. _______________________________________________________（请您填一下这张登记表。）
B: Ok. Here you are. Is it all right?
A: Yes, thanks. （您打算怎么付款，现金还是信用卡？）
B: （我能用旅行支票付费吗？）A: Certainly. Here’s the key to Room 808. Please keep it. ________________________________________________________（晚安，并预祝您入住愉快。）
B: Thank you.
Part Three
A：__________________________________________(您想喝点什么呢，先生?)
B: I'd like some tea._______________________________(你们这里都有些什么
茶？) Array A: We have black tea and green tea.______________________________ (请问你想喝
什么茶？)
B: I don't know. __________________________________(你能给我推荐下么？)
A: I suggest you to have some green tea. Green tea has a cooler flavor,
_________________________________(夏天喝很好.)
B: Ok, I'd like a pot of Biluochun (碧螺春).
四、判断对错（每题1分，共10分）
1. A cashier should remind his client to keep the exchange slip well. (）
2. Telephone service is round the clock and free of charge in the hotel. （）
3. After registration, the receptionist should wish the guest an enjoyable stay at the
hotel. （）
4. Guests feel pleased when the room attendant calls them by the names. （）
5. The room attendant should never touch the banknotes or documents on the desk
when cleaning the guestroom. （）
6. Honesty is the best policy. （）
7. The hotel staff should report the problems to the superior no matter what it is.
（）
8. When you must leave during the meal, you should put your napkin on the chair and
fold it carefully, but never take it away with you. （）
9. Some hotels accept guests’ personal checks （）
10. Room service means to do service in the guestroom. （）
五、阅读理解题.（每题１分，共１０分）
Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or inns instead of hotels. They get a room for the night and the breakfast the next morning.
Rooms for the night in private (私人) homes with breakfast have been popular with
travelers in Europe for many years. In the past five to ten years, these
bed-and-breakfast places have become popular in the United States. Many of these America’s bed-and-breakfast inns are old historic buildings. Some bed-and-breakfast inns have only a few rooms, others are much larger. Some inns do not provide
telephones or televisions in the rooms, others do.
Staying in a bed-and-breakfast inn is much different from staying at a hotel. Usually
the cost is much less. Staying at a n inn is almost like visiting someone’s home. The
owners are glad to tell about the areas and the interesting places to visit. Many
vacationers say that they enjoy the chance to meet local families. Array 1. Americans like to take to a holiday trip____.
A.every year
B.every season
C.every month
D.twice a year
2.Nowadays more American travellers prefer spending nights at______.
A.big hotels
B.colleges and universities
C.their relatives’ homes
D. small houses and inns.
3.According to the passage，which of the following is true?
A.Travellers can get breakfast and lunch at small houses or inns.
B.There are only a few rooms in all kinds of small inns.
C.In some inns travellers can's watch TV in the rooms.
D.It is more expensive to spend nights in private homes.
4.Rooms for the night in local families have been popular in ____for many years.
https://www.360docs.net/doc/9d16483012.html,
B.Europe
C.America
D.Africa
５．Many of these America’s bed-and-breakfast inns are __________.
A.old buildings
B.new buildings
C.tall building
D.small house
Rossiya Hotel
I read an article in the newspaper yesterday that the Hotel Rossiya in Moscow is the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts. About 3,000 people work in the hotel. The ballroom is known as the world’s largest. Furthermore, there is a
21-story “Presidential tower”in the central courtyard. Local residents are not allowed
to live in the hotel. Foreigners are charged 16 times more than the usual very low rate
charged to Russian officials.
6. Which is the largest hotel in the world?
A. Hilton Hotel
B. Trade Hotel
C. the Great Wall Hotel
D. Rossiya
7. How many people can this largest hotel accommodate at one time?
A. 3,200
B. 6,000
C. 930
D. 3,000
8. How many people work in this largest hotel?
A. 3,200
B. 6,000
C. 930
D. 3,000
9. Which part of the hotel is known as the largest in the world?
A. The Presidential tower.
B. The Central courtyard.
C. The Ballroom.
D. The Suite.
10.Foreigners have to pay __________ more than the usual rate Russian officials
pay.
A. 16 times
B. 21 times
C. 12 times
D. 6 times
五、回答问题.（共１0分）
１、Ｗhat services isThe Front Office responsible for ?（4分）
２、Do you know how many ways in which the guests can usually pay their hotel bills?
（6分）
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For question 8-10, complete the sentences with the information given in the passage. Spiders Spiders can be distinguished from other Arachnids because the prosoma (combined head and thorax) is only separated from the opisthosoma (abdomen) by a narrow waist, in other Arachnids the whole body appears to be much more of a single unit. All spiders produce silk，but only some construct webs to catch their homes and to protect their eggs. All spiders possess poison glands but very few of them are dangerous to humans, of the 600+species in Britain only 12 (at least one of these is a recent human assisted colonist) are strong enough to pierce the human skin，and apart from allergies, none are more dangerous than a common wasp. Most spiders have 8 eyes (though some have 6, 4, 2 or 0)，as well as 8 legs. (By the way if you count the claws as separate leg section [which you shouldn9t really] then their legs have 8 parts as well [coxa, trochanter; femur, patella, tibia, tarsus, metatarus, and claws])
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题号I II III IV V VI总分复查 得分 评卷人 得 分 Part I. Match the expressions with their corresponding pictures. (1’×10=10’) 1. standard room ( ) 2. front desk ( ) 3. triple room ( ) 4. bellman ( ) 5. banquet room ( ) 6. chef ( ) A B 7. room card ( ) 8. double room ( ) 9. conference room ( ) 10. suite ( ) C D E F G H I J 得 分 the sentence with the correct sentences given. (2’×4=8’) R: Good afternoon. Room reservation. 1 ? G: Yes. I’d like to know if you have any rooms a vailable for nights of March 24th? R: 2 ?
G: 40 persons. R: 3 ? G: 2 doubles rooms with twin beds. R: One moment please, sir. Yes, we can confirm that for you. G: Now may I ask you please if you have any special rates? R: Yes, 4 ? G: Thank you very much. A.How many persons are there in your party? B. Can you help me? C. We can give you a 15 percent discount. D. May I help you? E. How many rooms would you like? F. May I have your name, please? ’×20=40’) Passage 1 Restaurant services There are mainly five kinds of restaurant services. They are guerdon service, silver service, plate service, buffet self-catering service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down one and a stand-up one. Takeaway service is usually associated with snake bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting, carving and cooking special dishes in front of the guest. In silver service, the food is prepared in the kitchen and brought to the guest’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service, a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she likes. Two forms of meals are distinguished: a la carte and table d'hote. An a la carte meal is ordered course by course from a menu where each item has a