信息技术服务管理作业

Self-Introduction

内容：

Please prepare a brief autobiography and upload it to here, and as a record, send it to Instructor’s COURSE-Email: lingzongUSTC@https://www.360docs.net/doc/b510929480.html,

Write the autobiography in the first person (I) with an emphasis on your educational background, achievements or professional experience, and further expectations, balanced with personal information that helps create the tone you desire to impress others.

发布时间：2013/9/2 17:12:57

截止时间：2013/9/24 0:00:00

Unit1

内容：

Please respond to the following questions.

1) What is ITSM (Information Technology Service Management) based on your online search results?

2) What is your understanding on the profit chain in IT Industry? And why?

3) Why it’s said Google as a Service?

4) How could you effectively measure the benefits of an IT service from the service-profit triangle?

发布时间：2013/9/1 7:17:04

截止时间：2013/9/24 0:00:00

Unit2

内容：

Please respond to the following questions.

1) What could be the major differences between UNIX and Windows? (hint: online searching)

2) What is incremental backup in Data Backup and Recovery management?

3) Who may be the pros and cons of SaaS?

4) Why data uncertainty management presents many business opportunities?

发布时间：2013/9/1 7:16:36

截止时间：2013/9/24 0:00:00

Unit3

内容：

Please respond to the following questions.

1) What are the major limitations when applying RFID technology?

2) What might be the pros and cons of Cloud Computing?

3) Based on the evolution of Cloud Computing, what should be the key features of next generation network in your opinion?

4) What are the motivation and technology for smarter cities?

发布时间：2013/9/1 7:16:07

截止时间：2013/9/24 0:00:00

Unit4

内容：

Please respond to the following questions.

1) What should be the job responsibility of an IT Architect?

2) Without architecture vision, what you will do while designing e-Business systems as IT services?

3) Among those e-Business patterns, which one may be more helpful to enhance customer satisfaction? And why?

4) What is IBM CCRA (Cloud Computing Reference Architecture) and what are the usages?

发布时间：2013/9/1 7:13:25

截止时间：2013/9/24 0:00:00

Unit5

内容：

Please respond to the following questions.

1) What are the key factors to enable IBM’s IT service success in Ford Motor?

2) What are the differences between service support and service delivery in ITIL?

3) What may be the relationship between problem management and incident management?

4) What is the relationship between ITIL (IT Infrastructure Library) and ITSM (IT Services Management)?

发布时间：2013/9/1 7:12:56

截止时间：2013/9/24 0:00:00

Unit6

内容：

Please respond to the following questions.

1) How will you know if you could be succeeded on managing an IT project/service?

2) What are the different focuses between IT project management and IT service management?

3) Do you prefer to use the Milestone-Focused planning approach? And why?

4) Which estimating approach may be more suitable for a software project in a start-up company? Why?

发布时间：2013/9/1 7:12:27

截止时间：2013/9/24 0:00:00

Unit7

内容：

Please respond to the following questions.

1) During a service/project why things need to be changed?

2) How do you deal with people’s nervous state due to organizational change?

3) How do you practically assess and mitigate the risks in a small business?

4) How do you maintain the quality work in a fast software development project?

发布时间：2013/9/1 7:11:53

截止时间：2013/9/24 0:00:00

Unit8

内容：

Please respond to the following questions.

1) How much communication do you need to manage an IT service project in a start-up company?

2) How do you plan to build good team spirit in a small IT service organization?

3) What is your opinion on the "good guy" and "bad guy" roles of an IT project manager?

4) What may be the factors to keep you away from being confidence? And how would you improve yourself?

发布时间：2013/9/1 7:11:26

截止时间：2013/9/24 0:00:00

Unit9

内容：

Please respond to the following questions.

1) How could you mitigate the anxiousness prior to a public speech?

2) What strategies you can utilize on negotiating the price of an IT service?

3) What specific strategies you may use during job-interview in a career service?

4) How would you handle the emotional situation that you made a presentation at work and received a significant amount of critical feedback, much of it negative?

发布时间：2013/9/1 7:10:55

截止时间：2013/9/24 0:00:00

Unit10

内容：

Please summarize a final report on what you have individually experienced over this course. Hints: You may review this course syllabus again and start to answer the questions from, but not be limited by, the follows,

1) Before and after this course period, what could be the difference to your understanding on the IT Service Management?

2) What is the most impressive issue which brought your attention over this course period?

3) What could be the major challenge(s) in your future career development? And which pieces of information (technology/skill/method/strategy/vision) in this course might provide help to you?

4) Is this course fairly similar to, or significantly different from, other courses you took before? And why?

What else you might want to say to the instructor

发布时间：2013/9/1 7:10:07

截止时间：2013/9/24 0:00:00