商务信息与沟通技术报告

contents page

Summary (2)

1. Introduction (3)

2. Decision making at strategic, tactical and operational levels in BW. (3)

2.1 internal sources (3)

2.2 external sources (4)

3. Identify and evaluat decision-making at strategic, tactical and operational levels (4)

4. Three types of information system (6)

5. Compare and contrast three data communication systems. (6)

5.1 Local area network (6)

5.2 Wide Area Network (7)

5.3 internets (7)

6. Describe three data communication systems for BW. (7)

7. Identify and evaluate three threats to security of networked information (8)

8. Identify and evaluate three ICT innovations (8)

9. References (9)

Summary

This report is written for the top management team of BW Company and aim to Identify and evaluates the role of business information in decision-making. And describe and evaluate data communication systems and new ICT innovations.

And give advice to members of the senior management team of the BW to update about the potential that modern ICT, which can play in business decision- making.

.

1. Introduction

This report deeply analyzes the influence that ICT system could bring to BW. BW could choose the suitable ICT System by analyzing the current circumstance.

2. Decision making at strategic, tactical and operational levels in BW.

2.1 internal sources

Information for decision making at strategic level: human resources demand Strategic:

The company will focus in the terms of human resources, according to the long-term consideration future strategies, like demographic trend will dramatically growth. They will appear a mount of graduate student. It is also should be consideration at least.

For tactical level: If the management teams do not understand this point the future plans. The company will become mess and the operating situation become unpredictable. The company thinks about the recent demographic situation, the graduate will relist human resources.

Operational levels:

Invited the new staff terms, the management should make the different, different level has different wage,

2.2 external sources

The external sources of BW obey development of technology.

Strategic level

In this term, the high management should considerate the technology, and which technology influence the future of the company, and influence the operational level. Using a great technology will help the operation level to compete with other company, and it is easy to deal the information and collect information.

Tactical level

In this term, the manager should import the other country system, that may spend to much money, so the manager distribution the mission to the purchase department, and contract the sellers.

Operational level

This term mission is that to using the technology to create the values for company, it should be considerate collected information.

3. Identify and evaluat decision-making at strategic, tactical and operational levels

The Executive Information Systems support decision-making

Executive Information Systems: EIS combine many features of MIS and DSS Provide top executives with immediate and easy access to information

About the factors that are critical to accomplishing an organization’s strategic

objectives (Critical success factors) so popular, expanded to managers, analysts and other knowledge workers. Features of an EIS: Information presented in forms tailored to the preferences of the executives using the system which could help the management team: Customizable graphical user interfaces Exception reporting Trend analysis, Drill down capability.

Decision Support Systems: Typical information that a decision support application might gather and present would be:

DSS, Provide interactive information support to managers and business professionals during the decision-making process, Use for BW Company:

Analytical models which could help the top management team analyze all of the relative information about business operating.

Specialized databases which could help the manager improve their professional skills. The system Provide interactive ad hoc support for decision making

For example: A what-if-analysis to determine where to spend advertising dollars Preserve the moral of the employees.

Provide interactive ad hoc support for decision making

For example: A what-if-analysis to determine where to spend advertising dollars Preserve the moral of the employees.

Management Information Systems

Operation levels: This will also help to decision-marketing, this system could provide reports and displays to managers

Executive Information Systems

The system Provide critical information for executives and managers

For example: easy access to actions of competitors

Management Information Systems

-Provide reports and displays to managers

-Example: daily sales analysis reports

Enterprise Interface Portals:

This is a Web-based interface

It is Integration of MIS, DSS, EIS, and other technologies

It can Gives all intranet users and selected extranet user access

To a variety of internal and external business applications and services

Typically tailored to the user giving them a personalized digital dashboard Knowledge Management Systems

The use of information technology to help gather, organizes, and share business knowledge within an organization

4. Three types of information system

There are two legislations governing: The Data Protection Act. 1998, and the Copyright Designs and Patents Acts. 1998

The Data Protection Act. 1998”:

1. Data protect: registered in Scottish Authority which in charge of the copyright of information

2.Before using the information the company should acquire the consent of the

copyright owner.

3.Before using the information it helps to training the employees who are in charge

of operating.

4.The company should ensure the security of the information.

For BW while using some information should pay attention to these items involved. The Copyright Designs and Patents Acts.1998

This legislation allows a company to safeguard intellectual property rights against competitors or other people who try to benefit from the com pany’s research activity. Copyright includes:

1.Music

2.Dramatics

3.Literary work

4.Artistic work

5.Sound recording

6.Films

5. Compare and contrast three data communication systems.

5.1 Local area network

LAN: Limited geographical area within a single building or on one site

LAN:Direct cables Can be linked to other LANs Cannot span large distances Do not need modem Most popular system used Ethernet system Under a single authority Computers on the LAN can share files, resources, and if desired, an Internet connection

5.2 Wide Area Network

WAN: Large geographical areas (anywhere in the world)

Internet: A network made up of millions of smaller private networks each with the ability to operate independent of, or in harmony with, all the other millions of networks connected to the Internet

WAN:Large geographical areas (anywhere in the world) Telephone line using through a modem It run by several national/international organizations Internet ISP NSP

5.3 internets

Internet:

The Internet is a global system of interconnected computer networks that use the standard Internet protocol suite (TCP/IP) to serve several billion users worldwide. It is a network of networks that consists of millions of private, public, academic, business, and government networks, of local to global scope, that are linked by a broad array of electronic, wireless and optical networking technologies. The Internet carries an extensive range of information resources and services, such as the inter-linked hypertext documents of the World (WWW), the infrastructure to support email, and peer-to-peer networks.

6. Describe three data communication systems for BW.

Benefits of LAN to BW:Two or more computers to be linked together. Therefore, by apply this type of communication system could help the company to reduce the cost of system building; it is very easy and simple to build this system.

Benefits of WAN to BW: Large geographical areas. Turning back to the case, BW divides the UK into 4 regional areas: Scotland, Northern Ireland, North and Central England, Wales and Southern England. So the first benefit is this system could help to build a quick-communication channel covered all branches; secondly, telephone line using through a modem organization, so it is very easy to constructed and built. Benefits of Internet to BW；2.5 million Individual network systems therefore, Internet could play an important role while Business transactions, Market research, Teaching, Advertising; the Internet originally play a role of Defense Advanced Research Projects Agency, so while the Internet could be used in common. So the quality of this communication system is very good.

7. Identify and evaluate three threats to security of networked information There threats to security:

First, Computer crime: Computer crime is any crime committed with the help of a computer. Such as unauthorized.

Second,Viruses: Computer criminals can create programs known as viruses, which inflict considerable harm on the systems they "infect."

Third, Theft: Many cases of unauthorized computer use involve identity theft, in which the criminal pretends to be another person using data he has acquired illegally. The security procedures that would be appropriate for BW to adopt:

For the procedure of information protection there are many types of procedures could be take and using in BW such as identify the responsible of information protection both of the employees and administration team of the company; and the company should enhance the passwords of information access., also install and Up-to-date anti-virus software is essential to protecting information amount of these procedures could contribute to information protection in BW.

8. Identify and evaluate three ICT innovations

Three ICT innovations:

Wireless Technology one of the new ICT could covered a limited area and transfer the information from the Internet to the targeted devices. For the managers and employees of BW this technique could increase the speed of information transformation.

XML web services: it is a method for creating a common computer language in a format that can be shared on the Internet, intranet and offer sources. This method could improve the security of communication.

Touch Screen Technology resistive touch screen Resistive touch screens consist of a glass or acrylic panel that is coated with electrically conductive and resistive layers made with indium tin oxide (ITO) .The thin layers are separated by invisible spacers.

For the managers of BW they can use this kind of technique to help them improve quality of teaching the employees.

9. References

●ICT PPT, Management Information Systems, page 21

●ICT PPT, legislation governing, page 12

●https://www.360docs.net/doc/c43120828.html,/article/143198/article.html

●https://www.360docs.net/doc/c43120828.html,/rational-decision-making.html

●PPT.Describe and evaluate data communication systems and new ICT

●https://www.360docs.net/doc/c43120828.html,/content/wcts/policies/information-security-procedur

e

●http://www.itu.int/en/ITU-T/challenges/innovation/Pages/default.aspx

●http://ec.europa.eu/programmes/horizon2020/en/area/ict-research-innovation

●https://www.360docs.net/doc/c43120828.html,/ict.html