BEC口语总结(口语书各主题总结)

BEC口语总结

一．商务旅行/差旅

(1)前期准备preparation

1.accommodation：book a hotel （hall等）with adequate working facilities（such as fax machine，internet access，computers等）

2.transportation :choose a convenient（suitable）means of transportation

(2)费用：hotel bills，traveling expenses，public transportation fares，fax or telephone charges， client entertainment expenses

(3)考虑因素:

文化差异cultural differences：different thought patterns；working style；ways of decision-making；shopping habits；ways of seeing the world

如何应对:

1.promote the global mindset

2.become sensitive to the

cultural difference/be

open-minded

3.respect for native culture

4.consider cultural taboos

5.the staff should acquaint

with differences in language，

laws and social customs

6.relocate the employee to

work abroad to experience

different working style

二．员工培训training

(1)主要内容：（内容+意义

skills +avoid misunderstanding；get the work well done service +it is critical to meet customers‘ needs；increase customers’ satisfaction

relationship + enhance mutual understanding and trust

skills + it is important for conducting administrative and offer tasks

training + give practical

advice for avoiding getting hurt

6. business ethics（商业道德）+customers’ loyalty and trust to the company

(2)重要性

从公司发展的角度看：

1.enhance company image

2.increase productivity

从雇员的角度：

1. increase job satisfaction

2. boost morale（among employees）

3. enhance efficiencies in process which result in financial gain

4 . reduce employee turnover/retain employee

5. acquire more practical skills that is beneficial for the personal development

6. ensure employees have greater commitment in their work/continue effort

7. ensure employees keep up with the latest information for market trend

9. help them have a clear idea of future job

(以上的好处或重要性适用于任何有关公司发展的政策措施或活动)

(3)如何使培训有成效

Good preparation ensures effective training（任何有关准备的主题

都可以套用）

1.maintain a positive energy

and attitude

2.fully equipped facilities

3.meet the training

needs/requirements

https://www.360docs.net/doc/c63605189.html,pany budget

5.well-organized materials

（4）如何鉴定培训是否具有成效

1. organize a relevant test

2. to conduct a survey to participants to see whether they have any improvement in the work performance

3. whether the training address the issues/solve problems

三．激励员工留住员工

措施：（具体措施+好处）

1.offer financial benefits/bonus

2.effective training + 同上training的好处

3.provide cozy/comfortable working environment + feel at ease/increase efficiency

4.paid holiday + release

5.profit-sharing plan 公司利润分享制

6.stock option

7.constant communication between the employer and the employer

8.flexible working hour+ balance work and life/reserve time for family，hobby or personal development

9.offer some special gift that

meet employee’s expectation

10.opportunities for promotion

11.offer physical health

check-up for the staff/membership or discount at health and fitness club

四．招聘Recruiting

(1)招聘方式（优缺点）

1.内部招聘internal promotion

优点：have more motivational value

boost morale

encourage employees to continue effort

give other employees anticipation of

promotion

reduce the orientation and training cost

make good use of abundant human resources

缺点：if not fair，it will lead to internal conflict

补充

一下

内部

招聘

的具

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法：a

sele

n test /wel l-de sign ed inte rvie w/ch eck reco rd of past perf

nce/

appr

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2，外部招聘external recruitment

优点：receive a source of new ideas/latest knowledge

avoid unfair selecting

be contributable to company‘s overall growth and success

缺点：deprive career anticipation

discourage morale

Increase training cost

其他招聘方式（TV，newspapers，

internet，recruitment company）

各种方式的优缺点：优+缺（同广告不同宣传方式的优缺点）

Interne(online recruitment)：lost cost；reach vast audience/attract wide attention；

attract potential customers + may be annoying

Television：reach vast audience + high cost；people often change channels

Newspaper(put ad in the local newspaper)：reach vast reader + life span is short, readers often discard them quickly

ask a recruitment

company :professional + high cos；cannot find the right person

五．广告宣传方式（招聘，发表新产品等）launch a advertising campaign，publicity

1. Interne(online recruitment)：lost cost；reach vast audience/attract wide attention；attract potential customers + may be annoying

2. Television：reach vast audience + high cost；people often change channels

3. Newspaper(put ad in the local newspaper)：reach vast reader + life span is short, readers often discard them quickly

：low cost

out free sample：give a personal experience

direct email to target customers：get a mailing list of target customers；attract potential customers + people often ignore or just delete it immediately without open （should use attractive headline）

out leaflets

六．商务会议

(1)前期准备（召开前要考虑的要点）

1. agenda（key

point）：set out in advance

to state date，time and location；inform them of all the items to be discussed together；ask them for suggestions for items

2. venue：choose a suitable venue；with convenient transportation；big enough to accommodate all the participants；

：fully equipped with necessary facilities such as overhead projector，fax，telephone，

computer with access to

the internet

size/length of

the meeting

(2)集会的目的：

1. keep on track

of market trend(to

respond quickly)

2. gather ideas

to reach more workable

final decision

3，offer

platform to share

valuable experience

3.exchange views to solve problem

(3).其他形式的集会活动

1. buffet dinners

2. afternoon teatime

3. sightseeing tour

4．an reward ceremony

目的同上：商务会议的目的

(4).参会需要带的文件（只是个大概）：

1. work plans

2. analysis for market trend and development

3. sales report（销售会议）

4. related figures/data

give a overall picture；useful for setting goals/targets

（5）参加会议需要注意什么(会中):

carefully :show respect to others；benefit from their views

2. take notes：ensure not miss the important items；useful for later reference

七．缓解工作压力/应对繁重工作

(1).表现：

consistently working late

working through lunch

come to work even when ill/often ask for sick leave

rush to meet tight deadline

bring work home

(2)后果：

high turnover；poor performance；

in low spirit；lower productivity

(3)解决措施：(具体措施+好处)

1.time management training:

prioritize all tasks in order of importance and urgency + feel at ease with their routine work

2.flexible working time +

balance work and life

3.provide some sports

facilities/organize sports activities + enhance employees’ health

4.encourage to take up a hobby

+ get off the fatigue

5.provide coffee rooms and

nutritious refreshment + help to

relax

6.provide

childcare/eldercare/transportation

facilities + help to cope with these responsibilities

八．解决公司危机的措施：

It is really time that we should take some immediate measures

1. issue a news release

2．make arrangement for the victims

3. offer all kinds of assistance

4. offer some compensation

5. assign some staff to their family to help to cope with tragedy

6. make a promise to