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酒店前台接待员工作岗位描述

JOB TITLE: Guest Service Agent-Reception

职位：前台接待员

AREA/DEPARTMENT: Rooms Division/Front Office

部门：房务部/前厅部

JOB LEVEL: 9

级别 9

HOTEL BAND: I - V

酒店级别 5

REPORTS TO: Guest Service Supervisor –Reception/Front Office Manager 汇报给：前台主管/前厅部经理经理

POSITIONS SUPERVISED: Nil

监管下属: 无

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JOB SCOPE: Under the general direction of the Front

Office Manager or his / her delegate and within the

limits of established InterContinental Hotels Group

brand and local policies and procedures, responsible for

all activities relevant to the Front Desk such as the

reception, check in / out, rooming of all Hotel guests,

foreign exchange and assisting them with inquiries.

Promotes the desired work culture around the five core

values of Trust, Integrity, Respect, One Team and

Service of the InterContinental Hotels Group and the

brand ethos.

工作范围：