航空服务人员日常专业用语

航空服务人员日常专业用语（一）

发布: 2011-5-11 21:21:32 | 来源: | 编辑: | 查看: 760次

1、欢迎您乘坐南航班机。

It’s nice to have you aborad China Southern Airlines.

2、请出示您的登机牌。

May I see your boarding pass?

3、我来为您引座。

I’ll show you your seat.

4、请随我来。

Follow me,please.

5、我帮您拿行好吗？

May I help you with your bag?

6、为了使飞机在起飞时保持配载平衡，请您按指定的座位入座。

You should take your assigned seat,for the plane must keep its balance when it takes off.

7、这是呼叫钮，如果需要我们帮忙，请按一下。

This one is the call button,if you need us for anything,please push it.

8、请将您的椅背调直。

Please put the back of your seat in an upright position.

9、让您感到舒适是我们的职责。

It’s our duty to let you feel as comfortable as possible.

10、请把您的箱子放在行架。

Please put your box in the overhead bin.

11、您不能把行放在这儿，过道不能堵塞。

You may not leave the baggage here.The aisle shouldn’t be blocked.

12、由于机械故障，航班已延误，机械师们正在对飞机进行仔细检查。

The flight has been delayed due to some mechanical troubles.The engineers are making a careful examination of the plane.

13、由于地面有雾，本次班机将延误约两小时。

The flight will be delayed about 2 hours due to ground fog.

14、由于空中航路拥挤，我们要等待通行可（才能起飞）。

Owing to the heavy air traffic,we’ll wait until a take-off clearance is given.

15、我们须等待跑道上的冰被清除。

We have to wait until the ice on the runway has been cleared.

16、我们的飞机要装完货才能起飞。

Our plane can’t take off until the cargo is loaded.

17、我们正在等待几位乘客办理登机手续。

We are waiting for a few passengers to complete boarding formalities.

18、如果有进一步的消息，我们会立即通知你（们）的。

If we have any further information,we’ll let you know immediately.

19、请您回到您座位上好吗？飞机马上要起飞了。

Would you please return to your seat?The plane is taking off soon.

20、请在安全带信号消失前坐在座位上，系好安全带。

Please stay in your seat and keep your seat belt fastened until the sign has been turned off.

21、飞机马上要起飞了，请不要在客舱走动。

The plane is about to take off.Please don’t walk about in the cabin.

22、头等舱乘客的盥洗室/厕所位于前舱，其他乘客的在后面。

The toilet for first class passengers is located in the front of the cabin and the one for other passengers in the rear.

23、盥洗室/厕所有人用着。

The lavatory is occupied.

24、盥洗室/厕所没人。

The lavatory is vacant.

25、您可放下遮阳板，关掉阅读灯，系好安全带，这样您能好好休息一下。

You could draw down the window-shade and turn the reading light off and fasten your seat-belt so that you can take a good nap.

航空服务人员日常专业用语（二）

发布: 2011-5-11 21:22:44 | 来源: | 编辑: | 查看: 425次

1、为确保飞行和通信系统的正常操作，请您不要使用手提/激光唱机/调频收音机。

In order to ensure the normal operation of airplane navigation and communication system,you are kindly requested not to use your callularphone/CD player/FM receiver.

2、我们前有大雷雨，无法穿越。我们决定返回。非常抱歉由此给您带来的不便。

There is a heavy thunderstorm ahead of us.We have no way to pass it.So we have decided to return to Hangzhou.Much to our regret for the inconvenience that may cause you.

3、我们马上要供应饮料了。请放下您的小桌板。

Now we’ll be serving drinks.Please pull down your tary table.

4、先生，您想要杯香槟吗？

Would you like a glass of champagne,sir?

5、您想来点热/冷饮料吗？

Would you like something hot/cold to drink?

6、您是要淡茶还是浓茶？

How do you like your tea?Weak or strong?

7、咖啡还未冲好，来杯热茶好吗？

Coffee isn’t ready yet.Would you like to have a cup of hot tea instead?

8、您想在饮料里放点冰块吗？

Would you like some ice in your drink?

9、小心烫手！

It’s hot!Mind your hand.

10、您喜欢直喝威士忌还是加冰块？

Would you like your whisky straight or on the rocks?

11、您准备现在用午餐吗？

Are you ready for your lunch now?

12、我们马上给您提供正餐。这是茶单。

We’ll soon be serving dinner.Here is the menu.

13、您想要吃什么？烤牛肉还是熏火腿？

What would you like to have?Roasted beef or smoked ham?

14、我们机上配备的餐食既有中式口味也有西式口味。

Our meals on board are designed to meet both Chinese and Western tastes.

15、我们有多种菜肴供您选择。

We have a selection of dishes for you.

16、先生，您还要点别的什么吗？

Would you like more of anything,sir?

17、您要什么样的牛排？嫩点的、适中的、还是老点的？

How do you like your steak done? Rare,medium or well-done?

18、对不起，鱼没有了。您能换一道菜吗？我们有鸡……您想来点吗？

I’m sorry.There is no more fish left.Can you make a change?We have chicken…Would you like some?

19、这是您的小菜，这是您的牛排，请慢用。

This is your hors d’oeuvre and this is your steak.Please enjoy your meal.

20、对不起，让您久等了。

I’m sorry for keeping you waiting.

21、您能喜欢我非常高兴。再来点吗？

I’m glad you like them.Would you like to have some more?

22、您对这顿饭还满意吧？

How do you like the meal?

23、您介意我把这些东西拿走吗？

Would you mind me taking these away?

24、您可以就如提高机上质量给我们提些建议吗？

Could you give us some advice on how to improve our inflight service?

25、这是本次航班的纪念品，但愿您能喜欢它。

This is our flight souvenir.I hope you’ll like it.

航空服务人员日常专业用语（三）

发布: 2011-5-11 21:23:48 | 来源: | 编辑: | 查看: 382次

1、您买点机上免税商品吗？

Would you like to buy some duty free items?

2、请您让开过道，以便让其他旅客通过。

Could you please step aside and allow the other passengers to go through.

3、如果您需要任帮助，请按呼唤铃；如果您想阅读，请打开阅读灯；如果您需要休息，可以按住座椅扶手上的按钮，身体向后仰，放倒座椅靠背。这是通风，您可以把它向任意向调节，或向右旋紧关掉。

If you need any help,please press this call button.If you want to read,you can turn on the reading light.If you’d like to have a rest,you can press this button on your armrest and lean back at the same time.Here is the air vent.You can turn the knob here in whichever direction you like,or you can turn it off by turning it tightly to the right.

4、我理解您，我替您去看看是否有空座位，请您暂时坐在这个座位。

I appreciate your problem and I’ll see if there is any empty seat.Would you please sit here for the time being.

5、根据最新规定您可以升舱，不过要付差价部分的。

According to the latest regulations,you can upgrade your class,but you have to pay the extra.

6、请您配合一下不要把行放在紧急出口旁边。您可以把它放在座位下面。

I’m afraid you can’t leave your bag there.You are sitting next to the emergency exit.I think you may find there’s enough room to put it under your seat.

7、对不起，请回到座位上，飞机马上起飞，厕所暂时停用。

Excuse me.Would you please return to your seat?We are taking off soon,and the lavatory has been suspended.

8、请您把孩子抱在安全带外面，对孩子会舒服些。我们有加长的安全带。

Excuse me.Would you please hold your baby outside the seat belt.That will be more comfortable for the baby.I can get you a supplementary seat belt.

9、对不起，请您们几位谈话声音小些，以免影响其他客人休息。

Excuse me,but could you talk softly to avoid disturbing the others.

10、起飞后您可以使用手提电脑，但下降时请关闭。

After take-off you may use the laptop computer but not during descending.

11、几分钟之后我们将提供饮料（快餐、餐食），请放下您前面的桌板。

In a few minutes we’ll be serving drinks(snacks,meals).Please pull down the seat table in front of you.

12、您想喝点什么饮料吗？我们有矿泉水，橙汁，可口可乐，雪碧等，您喜欢哪一种？Would you like something to drink?We have mineral water,orange concentrate

juice,CocaCola,Sprite and so on.Which do you prefer?

13、您喜欢淡茶还是绿茶？

How do you like you tea,Weak or strong?

14、对不起，我们服务时您睡着了，没有叫醒您，现在您想喝些什么？

Sorry,you were sleeping while we served.I didn’t want to interrupt you.Now,what would you like to drink?

15、您喜欢您预定的牛排烤几成熟？嫩些，中等，还是老些？

How would you like your steak?Rare,medium or well-done？

16、我们可以为您提供素食。飞机上备有素食。但您在订票时提出申请会更有帮助。

We can serve you a vegetarian meal.We have vegetarian food on board.But it does help if you request for special meal when you book your ticket.

17、哪位旅客预定了犹太餐（素食，儿童餐，穆斯林餐）？

Who has ordered Kosher meal(vegetarian food,baby food,Moslem food).

18、您需要多少牛奶？您觉得牛奶热吗？

How much milk do you want?Do you think the milk is warm enough?

19、是的，我们飞机上有摇篮，但您要换到前客舱就坐。

Yes,we have a little cot on board.But you have to change to the front cabin.I’ll set up a cot right there.

20、当安全带信号灯亮起来的时候，比如颠簸时，您应该把孩子从摇篮中抱起，抱在怀里，系好安全带。

You should remove your baby from the bassinet whenever the Fasten Seat Belt sign is switched on,for example,during turbulence,and hold your babby in arms with the seat belt fastened.

21、您需要给孩子换尿布的话，请到洗手间，里面有一个小桌板。如果您需要帮助的话，请告诉我们。

You can go to the lavatory if you want to change the diapers for the baby.There’s baby

change table there.If you need any help,please don’t hesitate to call us at any time.

22、您需要买一些免税物品吗？今天航班上的物品品种繁多。

Would you like to buy some duty-free goods?We have a wide selection on board today. 23、、我们的免税商品都是世界名牌，我们可以承诺这些商品都是质优价廉的。

Our duty free merchandises are very famous worldwide,and we can assure you that they are of the best quality and the prices are rather low.

24、这种商品是中国特产，非常有名，值得一买。

This is one of the Chinese specialities.It’s famous and worth buying.

25、我们接受美圆的旅行支票和主要信誉卡，比如维萨卡，运通卡，万事达卡，JCB卡等等。We accept US dollar traveler’s checks and such major credit cards as VISA card,American Express,Master card,JCB card and so on.

航空服务人员日常专业用语（四）

发布: 2011-5-11 21:24:57 | 来源: | 编辑: | 查看: 792次

1、打搅一下，落地前请您填写这些表格，以便您办理海关，移民，检疫等手续。Excuse me ,would you please fill out these forms before landing?You’ll need them when you go through Customs,Immigration and Quarantine.

2、如果您在填写表格时有疑问或困难请找乘务员，我们很高兴为大家服务。

Please do not hesitate to call us if you have any questions or difficulties in filling out these

forms.We are very glad to be at your service.

3、根据当地政府检疫的规定，禁旅客携带任新鲜水果，鲜花，奶制品，肉类，动植物种子等入境。

According to the regulations of Quarantine of the local government,passengers are not allowed to bring in any fresh fruit,cut flowers,diary products,meat,animal or plant origin.

4、别太紧，咱们去清洗一下伤口，放松。我去取急救药箱。请用纱布按住伤口，我来调节座位。躺下，休息一会。

Don’t get nervous.Let’s go to wash the cuts.Take it easy.I’ll go and get the first-aid kit.Please press the wound with gauze.I’ll adjust the seat back.Lie down and have a rest.

5、很遗憾，飞机上没有医生。不过机长已经决定在附近的备降机场着陆。停机坪上有救护车等侯，希望您尽快痊愈。

I’m sorry to tell you there are no doctors here.But the captain has decided to land at an alternate airport nearby.There will be an ambulance on the apron.We hope you ‘ll be all right in no time.

6、留神脚下，外面在下雪（下雨），当心划倒。

Mind your step please.It’s snowing(raining) and very slippery outside.

7、北京比东京晚一小时，在同一天。

Beijing is one hour behind Tokyo on the same day.

8、纽约比北京早12小时，但晚一天。

New York is 12 hours ahead of Beijing but one day behind.

9、对不起，由于本机场天气状况不好，我们的航班将被延误。我们要等到天气条件好转才能起飞。

We are sorry to imform you that our flight will be delayed due to the unfavourable weather conditions at this airport.We have to wait till the weather gets better.

10、由于地面大雾航班将要被延误两小时。我们要等到雾消散才能起飞。

Our plane will be delayed for about two hours due to heavy ground fog.We have to wait till the fog lifts.

11、由于能见度太低目的地机场已关闭，我们的航班将转航至备降机场并过夜。过夜的食宿安排由航空公司提供。

The flight will be diverted to an alternate airport and stay overnight there because the destination airport is closed due to poor visibility.The overnight accommodation will be provided by the airline.

12、由于目的地机场的罢工，我们将飞往备降机场，预计50分钟后降落。

We’ll have to fly to an alternate airport because of a strike at our destination airport.We expect to land in 50 minutes.

13、塔台通知我们目前没有停机位，请大家在飞机上等待。

The control tower has informedus that our assigned parking area is not yet clear.We have been asked to wait here for a moment.

14、机长通知由于我们遇到强大的顶风，飞机需要在机场加油。预计到达时间将要晚50分钟。

The captain has informed us that due to a strong adverse wind,our plane need more fule.So we will land at Hangzhou airport for refueling.And the estimated time of arrival will be 50 minutes behind the schedule.

15、有3名无人陪伴儿童，年龄分别是7岁，5岁和4岁。请你来照料他们。头等舱（经济

舱）有一名CIP（VIP，遣返人员），两名旅客订素食（穆斯林餐，犹太餐）。

There are 3 UMs aged seven,five and four.I’d like you to take responsibility for them.There’s one CIP(VIP,repatriate) traveling first class(economy class).We have two passengers who have ordered vegetarian meals(Moslem food,Kosher meal).

16、在服务中，无论是哪一种服务，乘务员都要注意相互协调，特别是餐饮服务，避免漏送，或将饮料打翻在旅客身上。

During the service,whatever kind it is,all the attendants should coordinate with each other,and pay special attention to meal and beverage service to avoid missing delivery and not to splash on the passengers.

17、旅客下飞机以后进行最后一次客舱检查，确认旅客没有丢下任物品，如发现任遗失物品，请转交地面服务员或事物招领处。

One final check is necessary after the passengers have deplaned.We must be sure that the passengers haven’t left behind any personal effects.If any are found,they are turn over to the ground attendants or the Lost and Found.

18、总之，机组成员之间良好的协作是每次航班顺利运作的核心。

In general,good coordination among the members of the crew is the heart of smooth functioning on each flight.

19、乘务员的化妆训练在多面与职业模特接受的训练相似。

The stewardess training in grooming is in many ways similar to the training that the professional model might receive.

20、这项工作让人感到兴奋的是有机会到世界各地观光。即使飞国航班在自己的旅行也是满不错的。

One of the things that makes the job exciting is the opportunity to spend time in different parts of the world.Even traveling within one’s own country on a domestic.

21、语言学习非常重要，尤其是英语，因为我们首先要能和旅客交流，还要学会在国外机场报告故障设备，在紧急情况下给乘客发出命令。

Language study is very important,especially English.We must be able to communicate with the passengers,learn to report a cabin fault at a foreign airport and give out instructions in the case of an emergency.

22、无论有多少航空公司幕后的工作人员为航班的成功做出贡献，也无论有多少其他人参与了面对面与旅客的接触，只有乘务员给旅客留下了持久的印象。

No matter how many behind-the-scenes airline personnel contribute toward the success of the flight,or how many others participate in the face-to-face contact with the traveling public,it is the cabin attendant who makes the most lasting impression on the passengers.

23、舷梯已经放好。现在您可以拿着行下飞机了。

The ramp has just been put in its position.Now you can get your belongings and disembark.

24、对不起，先生。可以让这位老先生/老太太先走吗？

Excuse me,sir.Would you please let this old man/granny go first?

25、感您乘坐我们的班机，希望能有幸再次和您见面。

Thank you for flying with us and hope to have the pleasure of being with you again.

27、grab handle 扶手

28、sink 水槽

31、soap dispenser 给皂器37、trolly 餐车40、reading light阅读灯14、air brake 煞车18、seat belt安全带

20、survival kit(first aid kit) 救生品

21、water extinguisher 灭火器

26、waste bin 垃圾

桶

79、baggage tag 行签54、tail wind 顺风

55、head wind 逆风

93、live vest救生衣

94、non-stop flight 直飞班机

72、waiting lounge 候机室

75、umaccompanied baggage 托运行

3.hank you for waiting sir．here you are．anything more?

，让您久等了。这是您的饭和咖啡，还要点什么?

6.are you going to study there or just for sight seeing?

你是去学习还是只去旅游?

8.we can''t take off because the airport is closed due to poor visibility.

由于低能见度，机场关闭，我们不能起飞。

9.our plane is bumping hard．please keep your seat belt fastened。

我们的飞机颠簸得厉害，请系好安全带。

10.Would you like to read these news papers or magazines?

1. morning, madam（sir）. welcome board!

早上好，女士（先生）。欢迎登机！

business class or economy?

坐公务还是经济舱？

10. air china flight ca937 leaves at 0730 in the morning.

中国国际航空公司ca937航班，上午7：30起飞。

11. flight no. 926, leaving tokyo at 1740, flies nonstop back to beijing.

ca926航班17：40离开东京直飞回北京。

3. our captain has confidence to land safely. all the crew members of this flight are well trained for this kind of situation. so please obey instructions from us.

我们的机长完全有信心安全着陆。我们所有的机组人员在这面都受过良好的训练，请听从我们的指挥。