英语：Unit-1-《A-Trip-to-Beijing.》Lesson1课件(1)(冀教版七年级下

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酒店前台英语口语一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。例如：非正式英语正式英语 What’s your name? May I have your name? 您贵姓？请问您贵姓大名？ Do you want some tea? Could you like some tea? 您要喝茶吗？请问您想喝茶吗？ Over here, please. Could you come this way please? 这边请。请您往这边走好吗？ * 不要说OK, Sure, Yeah等等，而要说Certainly, Sir. * Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。 * 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。 * 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms. 在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl. * 正视对方的眼睛，以显示出你的信心和诚意。但必须注意，注视对方的眼睛，并不是无理地盯着对方看。* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种： 1. May I ~ 2. Could you ~ 3. Would you ~ 4.Shall I ~? 只要理解这四种基本的句型，就可以处理大部分业务上的状况。 1．自己要做什么事时，就使用May I ~ May I have your name, please? 请问尊姓大名 May I have your check-out time, please? 请问您什么时候结帐离开？ May I see your passport, please? 请让我看一下您的护照好吗？ May I know your nationality, please? 请问您的国籍是什么？ 2．麻烦客人时，可使用Could you ~ Could you fill out the form, please? 请您填写这张表格好吗？ Could you write that down, please? 请您写下来好吗？

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13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?

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I'd prefer a quiet room. 我想要一个安静点的房间。 I'd like a room facing the sea/the mountains. 我喜欢朝向大海/群山的房间。在预定房间的时候，前台工作人员还会询问你关于逗留时间、早餐、叫醒服务及一些基本的个人信息，以下的句子是安格英语老师认为你必须听得懂，最好还能说得出来的句子：工作人员： What name is the reservation under? 您预订时用的名字是？ May I see your passport, please?请出示你的护照。 How long will you be staying here?你在这儿停留多久？ Are you planning on checking out tomorrow? 您打算明天就离开吗？ I'm afraid you can't check in until after 4:00 pm. 恐怕您只能在下午四点以后才能入住。 Complimentary breakfast is served in the lobby between 8 and 10 am. 您可以在早晨8点到10点到大厅享受住宿附送的早餐。 I'll give you two room keys. 我会给您两套房间钥匙。 The dining room is on the main floor at the end of the hall. 餐厅在一层大厅最里面。 The weight room and sauna are on the top floor.

外研版五年级上册英语阅读题及答案解析

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这条街上有没有中国餐厅？ Is there a less expensive restaurant near here？这附近有没有较便宜的餐厅？ I'd like to eat some French food. 我想吃一些法国菜。 A：I'd like to book a table for three at seven this evening. 我想订三个人的座位，今天晚上7点。 B：For three. And your name please？三位。您贵姓？ I'd like to make reservation, please. 我想预订桌位。餐厅会话（三） I'd like a table for three or four at seven. 我想订7点钟的3人或4人桌位。 Please reserve a table for three. 请预留一个3人桌位。 I'm sorry, I'll be about thirty minutes late. 抱歉，我将晚到30分钟左右。 Do I have to be formally dressed？我必须穿正式服装吗？

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怀特医生,这儿有你的一封信. 12、you’re wanted on the phone,Captain Smith.史密斯船长,有你的电话. 13、Welcome to our hotel, miss Henry. 欢迎来到我们酒店,享利小姐. 14、May I be of service to you,Mr Baker ? 我能为你服务吗?贝克先生? 15、Can I help you, Ms Blake? 我能帮你吗?布雷克小姐? 16、Would you take the seat ,young lady ? 请坐,小姐, Offering Help 主动提出帮助 17、May I help you ? 18、Can I help you? 我能帮你吗? 19、What can I do for you ? 我能为你作什么? 20、May I take your bag for you? 我可以为你拿你的手提包吗？ 21、May I help you with your suitcase? 我能帮你拿你的箱子吗？ 22、Would you like me to call a taxi for you ? 你需要我为你叫一辆出租车吗？ 23、Thank you very much. 非常感谢 24、Thanks for the trouble . 麻烦你了 25、It’sv e ry kind of you?

【英语】五年级上册英语阅读理解含答案解析

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酒店常用英语口语150句

酒店常用英语口语150句发布时间：2009年02月28日来源: (福建美食网)作者: (https://www.360docs.net/doc/177017052.html,) [饭店培训]酒店英语口语150句欢迎和问候语： 1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。 2) How do you do ? 您好！(初次见面) How do you do ? 您好！ Glad to meet you . 很高兴见到您。 3) How are you ? 您好吗？ Fine ,thanks. And you ? 好的，谢谢。您呢？ 4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。 5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。(客人离店时) 7) Have a good time ! 祝您过得愉快！电话用语： 8) Imedp Hotel, Front Desk. . EDP联盟大酒店，前厅。您找谁？ Can I help you ? 9) Sorry , I’ve dialed the wrong number.对不起，我拨错号了。 10) May I speak to your General Manager? 能和你们总经理说话吗？Speaking. 我就是。 11) Sorry. He is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12) Pardon ? 对不起，请再说一遍好吗？ I beg your pardon ? 对不起，请再说一遍好吗？祝贺语： 13) Congratulations! 祝贺您！ 14) Happy birthday! 生日快乐！

常用酒店英语词汇大全如下

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Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员