离职面谈政策 Exit Interview Policy

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1.目的 Objective

为了了解员工离职的真正原因，促进公司不断改进，特制定此制度。

This system is formulated to understand the real reason of staff’s resignation, and promote the continuous improvement.

2.适用范围Scope of application

本制度适合于公司全体员工

All ******* staff

3.职责与分工 Responsibilities & division

3.1 总公司人力资源部门：负责本制度的制定与完善，推行与监控

Corporate HR Dept: formulate and improve this system, practice and monitoring.

3.2 分公司人力资源部门：根据员工提出的辞职请求或部门提出的解除劳动合同申请及事实

证据，与员工及员工所在部门经理充分沟通核实，进行与员工及员工所在部门经理的离职面谈、追踪审批、及记录存档。

BU HR Dept: according to the resignation application by staff or the termination application and factual evidence by department, fully communicate and check with staff and the dept head,

conduct the exit interview with employee and dept head, follow up the approval process, record and keep it in file.

3.3 部门经理：有责任在作出解聘决定前与人力资源部门进行充分的沟通。负责劳动合同解除意向

的提出，提供与员工离职有关的真实有效的信息资料。

Department Head: communicate fully with HR dept before he/she makes the decision of

dismissal; apply for terminating labor contract and providing real and effective information that staff related.

3.4 员工：提供与辞职或解除劳动合同相关的真实有效的信息、资料并确认，沟通离职的真实想法，

完成离职面谈。

Staff: provide and confirm resignation or dismissal related real and effective information&

materials, communicate the real reason and complete the exit interview.

3.5 面谈主持人分工Division Job of Exit Interviewer

3.5.1 主管级（含）以下员工：由人力资源部主管/员工作离职面谈；

Supervisor and above: by HR Supervisor/staff

3.5.2 经理级（含）以上员工：由人力资源部经理/副总裁作离职面谈；

Manager and above: by HRM/HR VP

4. 遵循原则 Principle

4.1 实效性：了解员工真实离职原因，公司在哪些方面存在不足，避免形式化的面谈；

Effectiveness: u nderstand the real reason of staff’s resignation, and the problem of company, avoid formalized interview.

4.2 真诚性：真诚是有效沟通的开始，从尊重与关怀员工的角度出发，真诚的面对离职员工。态度中

肯，避免无效的挑刺儿性和礼节性交谈；

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Truth: Sincerity is the beginning of effective communication, face to staff sincerely from the

angel of respecting and caring. Attitude pertinent, and avoid finding faults and formulized talk. 4.3 开放性：面谈前做好充分准备，面谈时不拘泥于事先列出的问题，给双方留有较宽的思考空间；

Openness: make good preparations for interview, leave ample thinking space for both staff and interviewer, including but not limited to the listed questions in advance.

4.4 让员工畅所欲言：找较为隐私的适合场所，营造轻松的沟通环境，给员工充分的表达机会，有效

的倾听和了解员工的真实想法。

Let staff speak out freely: find a private and appropriate place, c reate a relaxed communication environment, give staff more opportunities to express, effectively listen and understand their truth thoughts.

5. 离职面谈流程 Exit Interview Process

5.1 人力资源部接到员工递交的《辞职申请书》和辞职信后，就离职原因与相关部门进行充分沟通核

实，与员工及员工所在部门经理进行离职面谈；

HR Dept will fully communicate and verify with the relevant departments about the resignation application form and letter submitted by the employee and will conduct resignation interviews

with the employee and his/her line manager;

5.2 需要挽留的员工：当得知员工有离职想法时应尽快进行面谈；

For the staff need to retain: should proceed as soon as be informed of his/her plan to quit;

5.3 辞退、劝退或无挽留之意的员工：建议在此员工正式离职当天面谈；

For the staff that be dismissed, persuaded to quit or no plan to retain: suggest proceed on the official leaving day.

5.4 人力资源部根据离职面谈的结果，如实填写《离职申请书》其他内容，按规定审批程序进行审批，

完成《离职面谈表》并存档。

HR Dept should fill out the other content of the resignation application strictly based on the

results of the exit interview, examine and approve according to the required procedures,

complete and file the exit interview form.

6. 离职面谈注意事项 Exit Interview Notes

6.1 主动离职员工面谈注意事项 For voluntary resigned staff

6.1.1 面谈前，面谈主持人要心态要平和，情绪稳定；充分准备好离职者的相应情况，如个人基本

情况、离职申请书、工作情况、以往绩效考核记录等，以便正确把握离职面谈过程；

Before the interview, the interviewer should be calm and peace; be fully prepare for the

relevant information about the staff, such as basic personal situation, resignation application

form, working conditions, and the past performance assessment records etc. to properly

grasp the resignation interview process.

6.1.2 交流过程中，主持人应态度真诚、思维开放，多听少说，及时作良性或补救性沟通，必要时

给予提醒、帮助、指导；

In the communication process, the interviewer should be sincere, open minded, swift to

listen and slow to speak, make healthy or remedial communications in a timely manner;

advise, help or guide if necessary;

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6.1.3 了解离职员工即将工作的新公司及职务，了解对方企业哪些方面吸引他，我们企业在哪些方面

为什么会让他失望，同时最好能听听离职者对企业的建议，留下电话以便与他保持联系；

Learn about new company and position of the resigned staff; learn about the attractive

aspects of the new company and what aspects of our enterprise let him down, meanwhile,

listen to his suggestion for company, leave his/her phone number to keep in touch;

6.1.4 做好面谈记录并签字，交予人力资源部存档，必要的信息和建议需及时向有关部门和领导反

馈，以利于公司管理工作的改善。

Record and sign the interview; file and hand it over to the HR Dept. The necessary

information and suggestions should be provided to the relevant departments and leadership

in a timely manner so that can benefit the improvement of t he company’s management.

6.2 非主动离职员工面谈注意事项 For non-voluntary resigned staff

6.2.1 面谈前，面谈主持人要心态要平和，情绪稳定；准备好离职者的个人基本情况、离职申请

书、工作情况、以往绩效考核记录等；

Before the interview, the interviewer should be calm and peace; be fully prepare for the

basic personnel situation, resignation application form, working conditions, and the past

performance assessment records etc. of the resigned staff.

6.2.2 简单、冷静地传达公司的决定和理由。在员工对公司的理由进行争辩的时候，尽可能的倾

听，尽量不要有正面的反击话语，以免造成正面冲突；

Convey the company's decision and reasons in a simple and peaceful way. Listen as much

as possible when the staff argue about these reasons, try to listen and avoid positive

responses so as to avoid direct confrontation;

6.2.3 尽量消解敌意和矛盾，同时给对方一些意见和建议；

Try to dispel hostility and conflict, give each other a number of observations and suggestions;

6.2.4 避免说教或训诫，给离职者以正面、积极的引导。可以对离职者的下一份工作或其他方面给

予帮助；在本公司所积累的工作经验对职业发展的作用给予建议等；

Avoid lectures or sermons; try to give the resigned staff positive guides. Give him/her help

on his/her next job or other aspects; you can also give advice on the accumulated work

experience’s which will have an effect on the future career development and etc;

6.2.5 面谈笔录交由人力资源部存档。

Interview records should be placed on file by HR Dept.

7. 表单 Forms

《离职面谈表》（表1）Exit Interview (with employee)

《离职申请表》（表2）Exit Interview (with HOD )

《离职面谈表》（附表1）Exit Interview (attached table)