OmniPeek-Failure-Recovery

Windows XP (You may simply remove the C:\Documents and Settings\Username\Application Data\WildPackets and open again)

The steps below will cover a complete uninstall and removal of any trace of WildPackets

and reinstall a clean version of OmniPeek.

If you have custom filters, graphs, etc. please back them up from the following directory:

C:\Documents and Settings\Username\Application Data\WildPackets\OmniPeek

Then do the following:

1) Uninstall OmniPeek using Add/Remove Programs

2) Delete C:\Documents and Settings\Username\Application Data\WildPackets

3) Delete C:\Program Files\WildPackets

4) Delete C:\Program Files\Common Files\WildPackets

After opening regedit, highlight Computer, go to Edit->Find, type in WildPackets

and click Find Next. Delete the first WildPackets line and from there hit F3 then delete any other

line you find WildPackets in until there are no more.

Reboot the machine.

Note: If they want to reinstall it, follow the instructions below

Make sure you disable any Anti-Virus software before installing OmniPeek.

------------------------------------------------------------------------------------------------------

Windows 7 (You may simply remove the C:\Users\Username\AppData\Roaming\WildPackets and open again)

The steps below will cover a complete uninstall and removal of any trace of WildPackets

and reinstall a clean version of OmniPeek.

If you have custom filters, graphs, etc. please back them up from the following directory:

C:\Users\Username\AppData\Roaming\WildPackets\OmniPeek

Then do the following:

1) Uninstall OmniPeek using Add/Remove Programs

2) Delete C:\Users\Username\AppData\Roaming\WildPackets

3) Delete C:\Program Files\WildPackets

4) Run Regedit

After opening regedit, highlight Computer, go to Edit->Find, type in WildPackets

and click Find Next. Delete the first WildPackets line and from there hit F3 then delete any other

line you find WildPackets in until there are no more.

Reboot the machine.