过来人500强·强势助力之宝洁篇(一)——宝洁面试试题详解

最近，小编会为大家持续上传宝洁的精华求职日志，以方便致力就职于宝洁的同学“取经”，小编再次温馨提示：一定要利用好这些信息，注意自己的平素培养！充分利用好自己的时间，每天积累！！！Rome was not built in one day ！！！

宝洁公司在中国高校招聘采用的面试评价测试方法主要是经历背景面谈法，即根据一些既定考察方面和问题来收集应聘者所提供的事例，从而来考核该应聘者的综合素质和能力。

宝洁的面试过程主要可以分为以下4大部分：

第一，相互介绍并创造轻松交流气氛，为面试的实质阶段进行铺垫。

第二，交流信息。这是面试中的核心部分。一般面试人会按照既定8 个问题提问，要求每一位应试者能够对他们所提出的问题作出一个实例的分析，而实例必须是在过去亲自经历过的。这8 个题由宝洁公司的高级人力资源专家设计，无论您如实或编造回答，都能反应您某一方面的能力。宝洁希望得到每个问题回答的细节，高度的细节要求让个别应聘者感到不能适应，没有丰富实践经验的应聘者很难很好地回答这些问题。

第三，讨论的问题逐步减少或合适的时间一到，面试就引向结尾。这时面试官会给应聘者一定时间，由应聘者向主考人员提几个自己关心的问题。

第四，面试评价。面试结束后，面试人立即整理记录，根据求职者回答问题的情况及总体印象作评定。在宝洁公司的招聘体制下，聘用1 个人，须经所有面试经理一致通过方可。若是几位面试经理一起面试应聘人，在集体讨论之后，最后的评估多采取1 票否决制。任何1 位面试官选择了”拒绝”，该生都将从面试程序中被淘汰。

宝洁的面试由8 个核心问题组成。宝洁公司招聘题号称由高级人力资源专家设计,无论您如实或编造回答,都能反应您某一方面的能力。核心部分的题如下：

Please provide concise examples that will help us better understand your capabilities.

(1)Describe an instance where you set your sights on a high/demanding goal and saw it through completion. (请你举一个具体的例子，说明你给自己确定了一个很高的目标，然后达到这个目标。)

问题分析：这个问题的考察应聘者制定高目标的勇气及完成高目标的执行力。

关键词：demanding goal、saw it through。

回答范例：(记住，采用”What+STAR+Key Words 法则”来回答)

What：Designed a show to celebrate the Anniversary of Xiamen University, and won

2nd Prize outof 12 teams.Situation(Key Word：demanding)On the anniversary night, there was a huge celebration party, where songs, dances and dramaswere played. Each school should design five shows, and our class volunteered to design one. It was ademanding goal as it was very close to the end of the term when most students were busy preparingfor final exams.

Task：As a sophomore student I was in charge of my class performance, which was a drama. I had to deal with the pressure from study, my classmates’ disinterest in acting, and my role as the king inthe drama.

Actions：(Key Words：how I saw it through)

First, as there were only 20 students in my class, I distributed at least one task to each student;either a role, or making tools or costumes.

Second, since at the end of the term each member was busy with study, the rehearsal scheduleshould be reasonable and periodic. All team members cooperated well because of the low frequencyand short duration of each rehearsal.

Third, music and scenery were added into rehearsal in order to get close to the circumstances ofthe party.

In addition, I emphasized the value of time and ordered every actor to respect other partners.

Result：In the end, our performance was very successful. Not only did I act

the”king”wonderfully,but also got good marks on the final exam.

(2)Summarize a situation where you took the initiative to get others on an important taskor issue, and played a leading role to achieve the results you wanted. (请举例说明你在一项团队活动中如何团结他人，并且起到领导者的作用，并带领团队最终获得所希望的结果。)

问题分析：这个问题实质上是考察应聘者的领导能力。其关键词有：took the initiative, get others tocomplete, leading role。所以在描述的时候要重点描述自己如何吸引他人参与、团结并鼓励他人、带领团队达到目标这个过程。

回答范例：

What：I organized a group to sing English choir on Choir Eve, visited all the dormitories in ouruniversity and sent Christmas gifts on behalf of our English Association.

Situation：To broaden the students’ understanding of Western culture.

Task：Organized a group to sing English choir on Choir Eve

Action: (Key words：took the initiative & leading role)

i. Suggested the idea to the Chairman of our English Association and got his approval.

ii. Asked each member of our association to offer at least three suggestions on each of thequestions below:

* What songs to play?

* Who could join the choir?

* Where should we perform?

iii. Combined the o ther team members’ suggestions with my idea and made a decision on thequestions above.

iv. Organized the rehearsals, reminded the singers of each rehearsal time and place with shortmessages, because our singers were indeed busy and they could forget.

v. Made each rehearsal as lively as possible to make the singers feel the atmosphere of Christmas,and thus motivate them to sing with emotion.

Result：Many students said that they were happily surprised by our activity and they hoped wewould hold such activities next Christmas. And some said they would love to join our association tolearn the beautiful choir.

(3)Describe a situation where you had seek out relevant information, define key issues, anddecide on which steps to take to get the desired results. (请你描述一种情形，在这种情形中你必须去寻找相关的信息，发现关键的问题事项，并且自己决定依照一些步骤来获得期望的结果。)

问题分析：这个问题考察应聘者的分析能力、判断能力及决策能力。关键词为：seek out relevantinformation, define key issues, decide on the steps。面试官实质上是希望了解你分析处理一件事情的全过程，与上一个题目考查如何争取别人的协助是完全不同的。所以，你在描述的时候应该把描述的重点放在你做整个事情的经过上，而不是和什么人一起做。

回答范例：

What：I organized the first activity of the Management School English Association.

Situation：As the association is newly founded, not many students show interest in our activities,and we lack efficient ways of helping the ex isting members to improve their English.

Task：We decided to make some improvements in our association, in order to help more than twohundred freshmen and sophomores with their English while publicizing our group.

Actions：(Key Words：Seek out relevant information，Key issue，Decide on the steps to take)

i. Seek out relevant information:

* What kind of entertainment was popular among students that also offered chances for them tolearn English most effectively?

* Which teacher was suitable for this position?

* When were our members available?

* Which place was convenient for a large attendance?

* Other related factors, such as the availability of facilities and the layout of the spots.

ii. Key issue: What are the weak points of the students’ English abilitie s, vocabulary, listening,speaking, grammar or writing?

iii. Decide on the steps to take:

* Administer a questionnaire to find out the weak points of the students’ English abilities.

* Work out some activities with teachers to improve the weak points.

* Administer another questionnaire to evaluate the popularity of our activities and choose the top 3 to launch.

* Launch the top 3 activities.

Result：The Top 3 activ ities—Fun Vocabulary Recitation, Friends Mock Show, Devil English Corner—proved highly successful, and we hosted double the number students in our later activities.

(4)Describe an instance where you made effective use of facts to secure the agreement ofothers. (请你举一个例子说明你是怎样通过事实来说服他人的。)

问题分析：这个问题考察应聘者以事实说服他人的能力。关键词为：facts, secure agreements。对于这个问题的回答应该直截了当，先将不同的意见罗列出来，以及其他人不同意的理由，然后逐条以事实来说服他人。

回答范例：

What：I advanced a plan to found an English Garden in collaboration with the English associationin a neighboring university.

Situation：When I was a member of the English association in our university, I realized that theactivities we organized lacked uniqueness and couldn’t effectively help the students improve theirEnglish. Our neighboring university is just a five-minute walk away from us.

Task：I proposed the idea to the President of the Association that we found an English Garden incooperation with the English association in the neighboring university.

Actions：(Key Words: disagreement,facts)

i. The disagreements I met included(Key Words：disagreement):

our school authority may dissent.

The high cost, and we didn’t have enough human resources to carry out this project.

There were too many English corners; another one was unnecessary.

ii. The facts I made use of(Key Words: facts):

Our dean approved this proposal.

Our partner was willing to provide financial assistance, and our members volunteered to designthe details of the plan and implement it.

A poll showed that the current English corners did not meet the students’ requirements andlacked uniqueness.

Result：Others were convinced and we successfully founded the English Garden. It’s run once aweek now, each meeting attracts over a hundred students.

(5)Give an example of how you worked effectively with people to accomplish an importantresult. (请你举一个例子，说明在完成一项重要任务时，你是怎样和他人进行有效合作的。)

问题分析：这个问题实质考察的是应聘者的团队合作能力。关键词为：worked effectively with people。

在回答这道问题时，建议从”我做了什么”和”别人做了什么”两个角度来描述。

回答范例：

What：Our team won the 2nd Prize in the Military Songs Competition held in our university.

Situation：In total 20 teams joined the competition, each team represented a class.

Task：I was in charge of the project. We decided to make our team’s performance unique in orderto win a prize.

Actions：(Key Words：worked effectively with people)

i. Design: I cooperated with my colleagues to plan the climax of the performance, the musicalaccompaniment of the songs and the whole arrangement of the narrative poem. As three members inour team were good at guitar, I encouraged them to come up with some ideas about how to use aguitar in the military songs.

ii. Rehearsal: I worked together with those who were in charge of the lights, sounds and scenes tocreate the perfect artistic effect.

iii. On stage: I reminded my fellows with gestures and eye expressions. Also, I helped a singer tocope with an emergency.

Result：Our military team won the second prize in this competition.

(6)Describe a creative/innovative idea that you produced which led to a significant contribution to the success of an activity or project. (请你举一个例子，说明你的一个有创意的建议曾经对一项计划的成功起到了重要的作用。)

问题分析：这个问题实质考查应聘者的创新能力。关键词为：creative idea，significantly contributed。

回答这个问题应将描述重点放在你的创新意识、创新依据、有了创新的想法之后如何去实现，以及这个创新想法起到作用上。

回答范例：

What：I suggested that we set the topic to be “Sell Yourself”for the annual speech contest in ourschool.

Situation：Each year our school holds a speech contest, the topic is randomly chosen by the teachers, for example, how to protect the environment, the importance of honesty, and so on. Students are not very excited about these topics.

Task：I am quite interested in participating in speech contests, but I’d like them to be different,more exciting and more useful. So I decided to offer some suggestions to our school.

Actions：i. I proposed three topics: Sell Yourself; Where I’ll be in 3 Years; B e Competitive. All focus onfuture job hunting and career development, which I believe are attractive topics to most students.

ii. I surveyed other students and got the information that Sell Yourself seemed better, because itgave us a chance not only to say something, but possibly to sing and dance in addition to just speak.

Result：My proposal was used in the Speech Contest, which was enjoyed by the students. Over500 students came to watch the speech contest, double the previous audience size. And theparticipants said the topic gave them a good opportunity to show off and become more confident.

(7)Provide an example of how you assessed a situation and achieved good results by focusing on the most important priorities.(请你举一个具体的例子，说明你是怎样评估形势，将精力集中在最重要的事情上从而获得你所期望的结果。)

问题分析：这个问题考察的是应聘者分析事情和找到问题关键点的能力。关键词为：assessed a situation,focused on the prioritie。在回答这个问题时应该将重点放在处理事情的分析过程上。

回答范例：

What：I once solved the problem of lack of inventory in our store in an hour.

Situation：Four stores do the promotion at the same time and our store is one of them, the largestone. The sales assistant on the previous day forgot to report that the inventory wasn’t enough and Ijust realized it when I arrived in the morning.

Task：(Key Words: my assessment of the situation，the priorities)

*The four promoting stores were not very far from each other, and they opened at different times.It was possible to fetch some stock from another store and make up for it later (My assessment of thesituation).

*To satisfy the stocking demand of the store which had the largest number of customers (thepriorities).

Actions：I reported to the manager and offered my suggestion. He accepted it.

Result：Everything went all right. The inventory in our store was sufficient, and the other store wasrestocked later before lunchtime.

(8)Provide an example of how you acquired technical skills and converted them to practicalapplication.(请你举一个具体的例子，说明你是怎样获得一门技能并且将它用于实际工作中的。)

问题分析：这个问题实质是考察应聘者的学习能力。关键词为：convert technical skills to practicalapplication。在回答这个问题的时候，应将重点放在获得新技能的过程、方法及将其应用于实际工作的过程上。

回答范例：

What：I learnt how to arrange the questionnaire forms in a scientific way and use them in thesurvey of a new kind of milk.

Situation：In the investigation of customer opinions about the taste of a new kind of milk, I foundthat the questionnaire form was out of date and limited the freedom of responses.

Actions：

a) I consulted my boss and a good friend who works in a professional marketing researchcompany and learnt a new way of arranging questionnaire forms.

b) I designed two new forms, and my boss chose one of them.

Result：With the help of the converted form, our company obtained more objective and usefulinformation.

根据以上几个问题，面试时每一位面试官当场在各自的面试评估表上打分：打分分为 3 等：

1—2 分(能力不足，不符合职位要求、缺乏技巧，能力及知识)

3—5 分(普通至超乎一般水准;符合职位要求;技巧、能力及知识水平良好)

6—8 分(杰出应聘者，超乎职位要求;技巧、能力及知识水平出众)。

具体项目评分包括说服力/毅力评分、组织/计划能力评分、群体合作能力评分等项目评分。在面试评估表的最后1 页有 1 项是否推荐栏，有3 个结论供面试官选择：拒绝、待选、接纳。在宝洁公司的招聘体制下，聘用1 个人，须经所有面试经理一致通过方可。若是几位面试经理一起面试应聘人，在集体讨论之后，最后的评估多采取1 票否决制。任何 1 位面试官选择了”拒绝”，该生都将从面试程序中被淘汰。