PETS3作文一投诉信

PETS3作文一投诉信

英语等级考试三级考试常考的信件有：邀请信，应征信，求职信，感谢信，致歉信，道贺信，投诉信，询问信，推荐信

（一）英文书信的组成

英文书信通常有包括以下几部分：

1. 信头（Heading）: 指写信人的地址和写信日期

信头的目的是使收信人知道书信来自何处，何时发出。信头一般位于信函的右上角，包括发信人的地址和写信日期。

信头的地址的写法要注意英文和中文的不同，英文应遵循“先小后大”的原则，第一行写门牌号和街道的名称，第二行写区、市名、省名、国家名。国家名之前加上邮政编码。门牌名与街道名之间不用逗号隔开。最后一行写上发信日期。日期一般有以下几种写法：12th Sept, 2006 12 Sept, 2006 Sept. 12th, 2006

如，

Mr. Zhang Peng

Department of Foreign Language

Jiangxi Teachers' Col

Nanchang, Jiangxi Prov., 330241

P.R.C.

Sept. 12, 2006

2.信内地址（Inside Name & Address）: 指收信人的姓名和地址

信内地址一般位于信函的左上角，位于信纸的左边顶格，低于信

头一两行写起。

3.称呼（Salutation）: 对收信人的称呼用语

称呼是写信人对收信人表示尊敬的敬称。称呼从信纸的左端顶格写起，比信内姓名和地址低一行，.称呼有多种，视写信人和收信人的关系而定。每个开头字母用大写，结尾用逗号不用冒号。

对男士的称呼，多用Mr., 对女士的称呼，多用Mrs., Madam, Miss 或Ms.,但是需要注意的是，这些称呼用在姓氏前或姓氏和名字前，但是不能使用在名字的前面。

4.正文（Body）: 正文内容一般包括下面几点：写信人身份，写信事由，写信的理由，写信的目的。考场书信一般讲究简单准确，不需辞藻华丽。

5.结束语（Complementary Close）: 写信人对收信人的谦称。第一个单词的第一个字母要大写，最后以逗号结尾。

结束语从信纸的中间或稍右的地方写起，位于正文下面空两三行处。不同关系使用不同的结束语。

对于不熟悉的人或团体：Yours truly, Truly yours, Yours faithfully, Faithfully yours

对于上级和长者：Yours respectfully, Respectfully yours, Yours gratefully, Gratefully yours

对于朋友和亲属：Yours, Your loving daughter, Your devoted friend

6.签名（Signature）:

7.附件（Enclosure）:

书信写作是pets三级应用文写作的重中之重，考试机率很大。下面再从往年考生暴露出来的问题谈谈书信写作应注意的几个方面：1．明确试题要求

一般来讲，应用作文试题会在字数、话题、情景和作者身份等方面提出要求。考生应认真读，积极构思，确定文章所要表现的主题PETS3作文一投诉信_文库下载https://www.360docs.net/doc/5d12292285.html,/doc/f51e563367ec102de2bd894d-3.html 。

2．确定读者

应用文写作要求在写作之前明确读者身份，根据情景，根据自己与虚拟读者的关系确定文章的语气和措辞。

3．注意格式

pets三级的应用文写作多以信函为主。因此应熟悉信函的格式。主要是信头、称呼、结尾。

4．用词得当、语法准确、标点拼写无误

写作完毕要认真检查，避免有关语法、拼写和标点的错误。

（二）信件开头结尾常用语：

1. 信件开头常用语

I am writing to you to ask about the meeting to be held next month.

I have received your letter on Feb. 2nd 1998.

Thank you very much for the position you are offering.

It's a long time that we haven't seen each other.

I'm writing to introduce to you one of my good friends, Mr. Smith.

2. 信件文中常用语

Your presence on this occasion would be our greatest honour.

3. 信件结尾常用语

With many thanks.

Wish you the best of health and success.

Your early reply will be highly appreciated.

Thanks once more.

Many thanks for your kindness.

Thanks a lot and best wishes for you.

We sincerely hope that you'll accept our apology and keep in contact with us.

We look forward to receiving your confirmation by letter or e-mail.

How to Write a Letter of Complaint(如何写投诉信)

1．当对商品或服务不满时，我们有权投诉；

2．写投诉信时应注意的几点。

[写作导航]产品和服务不令人满意是常有的事，如果遇到，应投诉，以实现退换或索赔。投诉信可促使商家做到这点；写投诉信时要很客气，但语气要坚定；另外要证明责任确实在商家；最后要明确问题出在哪儿及你的具体要求，还可加上由此而给你来的不便或伤害，以加强投诉信的分量。

Letter of Complaint-一封投诉信

Nov. 10,2003

Dear Manager:

Much to my regret, I write this to place a complaint against your had delivery service in your company.

The Samsung tape recorde PETS3作文一投诉信_文库下载https://www.360docs.net/doc/5d12292285.html,/doc/f51e563367ec102de2bd894d-4.html r model number JB/4073 which I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703——0461.

I am sorry to report that the recorder has been hadly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lld of the recorder had been cracked and that the front surface of the machine had been scratched.

Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it?

I will hold onto this recorder until I hear from you. Sincerely yours,

Jonathan Edwards

学校受污染

【内容提示】

假如你是市一中的学生，名叫王红。你要向本市一家报刊编辑（editor）写封信，反映你校受污染的问题，

呼吁有关部门采取措施，保护环境，防止污染。请你用下面的素材写100词左右的一封信。

你校位于山脚下，一条小河从旁边流过，院内树木四季常青，鲜花争艳，景色美似花园。但两年前，附近建起一家化工厂，排出大量污水、废气，造成校园污染，严重影响了师生健康。请有关部门出面解决这一问题。

【作文示范】

School Polluted

No. 1 Middle School

March 5, 1997

Dear Editor,

Our school lies at the foot of a mountain with a small river passing by. It used to look like a beautiful garden. There used to be green trees and all kinds of flowers in our school yard all year round.

But great changes have taken place since a chemical works was built near our school two years ago. It produces poisonous gases and pours a large amount of waste water into the river. The terrible pollution has done great harm to us students and teachers as well as to the surroundings.

It's time for us to take steps to protect our surroundings and prevent them from being polluted.

Yours ever,

Wang Hong

【写法指要】

投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。写投诉信要实事求是地把问题讲清楚，态度要冷静，做到有礼貌，不能恶言伤人。

这封信的作者用的是对比法，先写学校的地理位置和原先学校的优美环境，后写化工厂建起后对学校造成的污染，最后提请报界呼吁保护环境的问题。写得有理有据，令人信服。