《商务英文E-MAIL模板大全》电子模板

目录

Chapter 1 建立贸易关系

1. 请求建立贸易关系Request for Establishing Business Relations

2. 回复请求建立业务关系Reply to the Request for Establishing Business Relations

3. 索取产品资料Request for Product Literature

4. 回复索取产品资料Reply to the Request for Product Literature

5. 邀请会面Invitation to the Business Appointment

6. 接受会面邀请Accepting the Invitation to the Business Appointment

7. 谢绝会面邀请Declining the Invitation to the Business Appointment

8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting

Chapter 2 推销

9. 向特定客户推销Sales Letter to Specific Customers

10. 向不特定客户推销Sales Circular to Non-Specific Customers

11. 寄信给老客户Sales Letter to Old Customers

12. 寄信给新客户Sales Letter to New Customers

13. 推销新产品Sales Letter for Promotion of New Products

14. 推销劳务Sales Letter for Promotion of Labor Services

Chapter 3 询盘和订货

15. 一般询盘General Inquiry

16. 回复一般询盘Reply to the General Inquiry

17. 具体询盘Specific Inquiry

18. 报虚盘Making a Non-Firm Offer

19. 报实盘Making a Firm Offer

20. 买方还盘Making a Counter Offer

21. 卖方返还盘Making a Counter-Counter Offer

22. 下订单Placing an Order

23. 接受订单Accepting an Order

24. 拒绝订单Declining an Order

25. 下续订单Placing a Repeat Order

26. 推荐替代品Offering a Substitute Product

27. 接受替代品Accepting a Substitute Product

28. 拒绝替代品Declining a Substitute Product

29. 涨价通知Notice for Price Increase

30. 回复涨价通知Reply to the Price Increase Notice

Chapter4 付款

31. 询问付款方式Asking about Payment Terms

32. 接受付款方式Accepting Payment Terms

33. 要求修改信用证Request for Amendment to L/C

34. 信用证修改Amendment to L/C

35. 付款通知Payment Notice

36. 收到付款通知Receipt of Payment Notice

37. 催促付款（初次）Urging Payment (First Notice)

38. 催促付款（最后通告）Urging Payment (Last Notice)

39. 索取发票Asking for Invoice

40. 寄送发票Sending Invoice

Chapter 5 包装和交货

41. 包装要求Packaging Requirements

42. 回复包装要求Reply to Packaging Requirements

43. 装运时间Time of Shipment

44. 回复装运通知Reply to Time of Shipment

45. 催促装运Urging Shipment

46. 回复催促装运Reply to Urging Shipment

47. 出货通知Shipment Advice

48. 货物抵达通知Goods Arrival Notice

Chapter 6 投诉和致歉

49. 投诉货物未寄达Complaint about Goods Arrival Failure

50. 对货物未寄达致歉Apology for Goods Arrival Failure

51. 出货延迟Late Delivery

52. 对出货延迟致歉Apology for Late Delivery

53. 投诉货物质量Complaint about Poor Quality of Goods

54. 对货物质量不佳致歉Apology for Poor Quality of Goods

55. 投诉货物数量Complaint about Wrong Quantity of Goods

56. 为数量错误致歉Apology for Wrong Quantity of Goods

57. 投诉发货出错Complaint about Receiving Wrong Goods

58. 为发货有误致歉Apology for Sending Wrong Goods

59. 抱怨包装不良Complaint about Poor Packaging

60. 为包装不良致歉Apology for Poor Packaging

61. 付款出错Payment Error

62. 为付款出错致歉Apology for Payment Error

63. 对服务的不满Service Dissatisfaction

64. 对服务不满致歉Apology for Customer Service Dissatisfaction

Chapter 7 商务交往

65. 请求筹备出差Request for Preparing for a Business Trip

66. 回复请求筹备出差Reply to the Request for preparing for a Business Trip

67. 确认预定行程Confirming Itinerary Reservation

68. 出差后的感谢Thanks for a Business Trip

69. 活动通知Activity Notice

70. 集会通知Gathering Notice

71. 邀请担任演讲者Inviting Speaker

72. 回复演讲邀请Reply to the Invitation for Speaker

73. 展销会通知Trade Fair Notice

74. 回复邀请Reply to the Trade Fair Invitation

75. 请求帮忙做问卷调查Request for Filling Out Questionnaire

76. 请求转载许可Request for Reproduction Permission

Chapter 8 公司人事

77. 人事查询Personnel Enquiry

78. 找寻人才Looking for Qualified Personnel

79. 晋升公告Promotion Announcement

80. 调动通知Transfer Notice

81. 褒奖员工Complimenting Employees

Chapter 9 公司内部

82. 会议通知Meeting Notice

83. 例行报告Routine Report

84. 问题报告Problem Report

85. 提案Proposal

86. 回复提案Reply to Proposal

87. 说服对方Convincing the Other Side

88. 给予指示Giving Instructions

89. 新产品说明New Product Description

Chapter 10 社交信函

90. 邀请与约见函Invitation and Appointment Letter

91. 回复邀请Reply to Invitation

92. 祝贺函Letter of Congratulation

93. 慰问函Letter of Sympathy

94. 感谢函Letter of Thanks

95. 道歉函Letter of Apology

96. 通知函Letter of Advice

97. 鼓励函Letter of Encouragement

98. 探病函Letter of Consoling the Sick

99. 吊唁函Letter of Condolence

100. 节日问候Seasons Greeting

Chapter 1 建立贸易关系

1. 请求建立贸易关系Request for Establishing Business Relations

We have learned from ①(信息来源) that you are ②(公司性质) in ③(国名或地域名). We are glad that you are interested in ④(产品名称). So, we are willing to establish business relations with you. Attached please find ⑤(附件内容).

We are ⑥(公司性质). We export ⑦(出口产品名称) to ⑧(出口产品目的地). If ⑨(对方条件)，we ⑩(期待事宜).

We look forward to receiving your inquiry at an early date.

2. 回复请求建立贸易关系Reply to the Request for Establishing Business Relations

Thanks for your email to enter into business relations with us in ①(经营范围). We have read your ②(邮件附件内容).

As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称) market here, so we are seeking new partners. If possible, w e’d like to be ⑤(我方角色) in ⑥(国名或地域名).Should ⑦(对方提供的优惠), we’ll ⑧(订单种类).

We look forward to your favorable reply.

3. 索取资料Request for Product Literature

We learn from ①(信息来源) that you are ②(供货商身份). We ③(关注产品途径) and became much interested in your ④(产品名称).

We are ⑤(我方公司身份). As we are interested in doing business with you, we would like you to send us ⑥(邮寄方式) the detailed information about ⑦(欲购产品名称) to ⑧(邮寄地址). The demand for ⑨(产品类型) in our market is really great.

Your immediate attention is highly appreciated.

4. 回复索取产品资料Reply to the Request for Product Literature

We are so glad that you are interested in ①(产品名称). Attached are ②(附件内容). As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which will tell you everything about our ⑤(产品名称).

Although established in ⑥(公司成立时间), we are developing very fast. We pay great attention to ⑦(特别关注之处). We have introduced advanced production equipment from ⑧(国名或地域名). We now export our products to ⑨(出口产品目的地).⑩(产品畅销国国名或地名) is our largest market.○11(某一特定产品系列) is a bestseller.

We look forward to your trial order.

5. 邀请会面Invitation to the Business Appointment

I’d like to invite you for a meeting with ①(我公司会面人职务和姓名) if you feel convenient. As ②(会议名称) will be held in ③(会议地点) from ④(会议起始日) to ⑤(会议结束日), we

think you ⑥(对方可能采取的行动). If you come, we would like to invite you for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss ⑩(双方会面商讨事宜). ○11(我公司会面人) wishes to have an opportunity for a meeting with you.

We look forward to receiving a positive reply from you.

6. 接受邀请会面Accepting the Invitation to the Business Appointment

I’m glad that you will arrange a meeting between ①(对方会面人职务和姓名) and me on the day before the opening of ②(会议名称) to ③(会面事宜).

As a matter of fact, we had had the intention to meet ④(对方会面人职务) during ⑤(会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事), and are pleased to have a chance to ⑦(有机会之事).

We look forward to seeing you in Dongguan.

7. 谢绝会面邀请Declining the Invitation to the Business Appointment

Thank you for your email of ①(对方邮件发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点). I’m sorry to say that we are unable to go to ⑥(会议名称), when we ⑦(拒绝会面原因). That’s why I can’t go and meet ⑧(对方会面人职位).

We hope that you will understand our situation. We wish to meet sometime in the near future to ⑨(会面目的).

8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting

Thank you for your email of ①(对方邮件发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点). We’d like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we have suggested.

Your favorable reply would be highly appreciated.

Chapter 2 推销

9. 向特定客户推销Sales Letter to Specific Customers

I would like to tell you that we have got the ①(产品名称) you inquired about ②(对方询盘时间). Attached are ③(附件名称), which will give you all details for placing an order.

④(产品名称) we’ve got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲之处). They are at least as good as, if not better than, ⑦(与同类产品一样好), but prices are ⑧(价格情况).

We expect your feedback before the end of this month.

10. 向不特定客户推销Sales Circular to Non-Specific Customers

We are willing to seek partners for ①(出口产品类型).

We are ②(我公司注册地点)，specializing all kinds of ③(产品种类). They are bestsellers both at home and abroad. We’ve now made some researches on ④(新研制产品名称), which we are able to provide regularly.

If you are interested, please contact me at ⑤(电话联系方式). For more related information, you can ⑥(获知信息途径). Maybe we will make arrangements for a meeting to discuss details concerning ⑦(商讨事宜).

11. 寄信给老客户Sales Letter to Old Customers

It’s been ①(有业务往来持续时间) since we executed your last order. Recently, we got in large quantities of ②(新产品名称). Attached please find ③(附件名称).

I’d like to inform you that, we are ④(优惠措施) on certain items, including ⑤(对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish to order large quantities, ⑥(联系方式) me. We will try to work out terms and conditions to our mutual benefit.

We look forward to our continued mutually-profitable business relationship. We expect ⑦(期待事宜).

12. 寄信给新客户Sales Letter to New Customers

We are glad to learn, from ①(信息来源), that you are interested in ②(产品名称).We ③(经营情况). Attached please find ④(附件名称).

⑤(欲知详细信息), please ⑥(查询方式).

We look forward to your trial order and assure you of our prompt attention.

13. 推销新产品Sales Letter for Promotion of New Products

We’re pleased to inform you that, with years of research, w e’ve introduced our new products ①(产品名称) to market. Much to our delight, they enjoy great popularity. As we guess you might be interested, w e’ve sent you ②(邮寄方式) ③(邮寄样品种类及数量) for your trial use. A trial use will convince you of their extraordinary functioning. For more information, please ④(查看信息途径).

Attached please find ⑤(附件名称). We hope you’ll take this opportunity to ⑥(为双方利益起见). If you consider placing an order, w e’ll grant you ⑦(优惠幅度).

14. 推销劳务Sales Letter for Promotion of Labor Services

We’re pleased to learn, from ①(信息来源),that you are in need of ②(某种职业工作人员). We advertised your job vacancies and attracted ③(申请人数) applicants, from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).

The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历持续时间) experience, in a ⑧(工作单位). We have interviewed them with satisfactory results and offered them ⑨(提供

事宜) as required.

They are looking forward to your phone interviews. Contact us if ⑩(所需帮助事宜). We hope to have more cooperation in the future.

Chapter3 询盘和订货

15. 一般询盘General Inquiry

We are very much interested in importing ①(产品名称) from you since you are ②(对方身份). We would be grateful if you could let us have detailed information about ③(产品名称) and send us samples of your complete product range as well.

We have been ④(我方身份) for ⑤(公司历史年限) and have ⑥(销售渠道). We are in great need of ⑦(产品名称) in our production. Our credit standing has been AAA rated since ⑧(起始年).

If business terms are satisfactory, we’ll place regular orders with you.

16. 回复一般询盘Reply to the General Inquiry

We are glad to learn that you are interested in our ①(产品名称). Attached please find ②(附件信息). As you requested, we have sent you samples of our complete range ③(邮寄方式).

We are one of the ④(公司性质), specializing in ⑤(经营范围). All our products are manufactured ⑥(产品优势). We ⑦(公司优势). We will allow a ⑧(折扣幅度) discount for your orders. For ⑨(欲知信息), please ⑩(获知信息途径).

We look forward to your trial order.

17. 具体询盘Specific Inquiry

We are ①(公司性质). We have obtained your name and address from ②(信息来源) and we are very interested in ③(产品名称).

We’d like to have an ④(产品数量) quotation of the said products, ⑤(价格术语).We’d like you to tell us about ⑥(其他欲知事项). If ⑦(下订单前提条件), we will place an order with you.

We would await your reply.

18. 报虚盘Making a Non-Firm Offer

We thank you for your inquiry ①(对方询盘日)，asking for ②(欲购产品数量) quotation of ③(欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细内容).

The above offer is subject to our final confirmation. If you think our offer meets your requirements, please let us know at an early date. We would be glad to offer any additional information you need.

19. 报实盘Making a Firm Offer

Thank you for your inquiry of ①(对方询盘日), asking for an ②(欲购产品数量) quotation of our ③(欲购产品名称). We are pleased to offer as follows: ④(报盘详细内容).

The above offer is firm until ⑤(报价有效期限). If you think our offer is satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our best service.

20. 买方还盘Making a Counter Offe r

We thank you for your email of ①(对方邮件发送日期), offering us ②(我方欲购产品名称及数量) made in ③(产品原产地) at ④(卖方报价).

We regret to inform you that we can’t accept your offer as ⑤(还盘原因). For ⑥(继续保持合作的原因), we counter offer as follows, subject to your reply reaching us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.

We look forward to your favorable reply.

.

21. 卖方返还盘Making a Counter-Counter Offer

Referring to your counter offer of ①(对方还盘邮件发送日期), asking for a cut down of the price from ②(我方报盘价) to ③(对方还盘价), we regret to tell you that it is difficult for us to accept your counter offer.

The price we set in our offer is carefully calculated. As a matter of fact, we have had considerable business with many customers at ④(价格描述).Our ⑤(我方产品种类) sell well in their markets. As you know, our products are far superior in quality to ⑥(同类产品名称) provided by any other suppliers in the world. For long lasting trade relations between us, however, we decide to allow you ⑦(让利种类) if your order ⑧(订单价值).

If you think our proposal acceptable, please place an order on or before May 31st.

22. 下订单Placing an Order

Thank you for your timely reply of ①(对方邮件发送日期) to our inquiry about the ②(欲购产品名称). We are very satisfied with the trade terms you offer. The prices are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the attached file.

We will open ④(信用证种类) in your favor as soon as possible through ⑤(开户行), for the total value of ⑥(总价值) as stated in this order. Please inform us of the shipping date at least ⑦(提前通知装船天数) in advance after you receive our L/C.

We look forward to your confirmation of the acceptance of our order.

23. 接受订单Accepting an Order

We confirm our acceptance to your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称). We welcome you as one of our customers.

We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file. And please open your L/C ⑤(开

证时间). Shipment will be made upon our receipt of your L/C.

Your cooperation is highly appreciated. We assure you of ⑥(我方承诺) and look forward to receiving ⑦(期盼对方继续订购) from you.

24. 拒绝订单Declining an Order

We acknowledge receipt of your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your order as ④(无法供货原因).

⑤(无法供货的原因).

We are indeed sorry for being unable to take your order. We sincerely hope that you will understand our situation and keep business relations with us in the future.

25. 下续订单Placing a Repeat Order

We are pleased to inform you that the ①(产品名称) we ordered from you last time is very suitable for our market. Last shipment of ②(产品名称) sells well here.

As we believe there is still a great demand for ③(产品名称) in our market, we are placing with you a repeat order ④(续订单编号) in the attached file for the same kinds and the same quantity of the said products at the same price and on the same trade terms as we did last time, provided ⑤(续订单特别要求). We hope you will ⑥(希望对方所做之事).

We expect you to confirm our repeat order as soon as possible.

26. 推荐替代品Offering a Substitute Product

We are pleased to learn from your email ①(对方发送邮件日期) that you intend to place with us an order for ②(欲订产品名称),but we regret to tell you that this model is already out of production.

We’d like to recommend to you our new model ③(替代产品型号), which is even more welcomed by ④(受谁欢迎). This new model is much better than the previous one, but the price is ⑤(替代品价格低廉程度) lower with ⑥(替代品“卖点”). Attached please find our latest catalogue and export price list so that you can know more about our new model or you can visit our web site：⑦(公司网站) to get more information you need.

We expect you to place a trial order with us.

27. 接受替代品Accepting a Substitute Product

Thank you very much for your recommendation. As this model is new to our market, we’d like to place a trial order with you for ①(替代品名称及数量), if you allow us ②(优惠种类及优惠额). Attached please find our Purchase Order ③(采购订单编号). We will open an ④(开立何种信用证) in your favor for the total value as stated in this order as soon as we get your confirmation. It is for keeping our long term trade relationship that we decide to place this trial order. We hope you will ⑤(希望对方所做之事) concerning this transaction.

We look forward to your positive reply.

28. 拒绝替代品Declining a Substitute Product

We have received your email recommending us the ①(替代品名称及数量) for lack of ②(原欲购产品名称) we requested, but we are very sorry to say that we can’t accept ③(替代品名称).

④(拒绝替代品的原因). ⑤(我方提出的解决办法). If you fail to deliver ⑥(原欲购产品名称及数量) on time, you have to pay us liquidated damages, that is, a ⑦(赔偿额度) of the total value of the delayed goods, for ⑧(延误期限).

We hope you will give us a favorable reply as soon as possible.

29. 涨价通知Notice for Price Increase

We formally inform you that the price of ①(涨价产品名称) has increased by ②(价格上涨幅度) mainly owing to ③(涨价原因).

④(对涨价原因做具体解释). We can’t but increase our export price by ⑤(价格上涨幅度). In fact, many companies have increased their price to that extent. However, for ⑥(提供原价的原因), we offer you the original price for your ⑦(最近的一次订单时间或订单编号) order. From ⑧(涨价起始时间) , the price will go up by ⑨(价格上涨幅度).

We hope you will ⑩(希望对方所做之事).

30. 回复涨价通知Reply to the Price Increase Notice

Thank you for informing us the ①(涨价幅度) increase in the price of ②(涨价产品名称) due to ③(涨价原因).

To tell you the truth, we have predicted the increase in the price of ④(涨价产品名称), but we didn’t expect the rise to be so high as ⑤(涨价幅度). We thank you for keeping the original price for our ⑥(最近的一次订单). Would you reconsider our later orders at the price of ⑦(略低于卖方涨价幅度的价格)?

Reconsider the price of the products and we’ll ⑧(我方将做之事).

Chapter 4 付款

31. 询问付款方式Asking about Payment Terms

We are in receipt of your bid yesterday for ①(对方递盘主要内容).However, you didn’t mention specific payment terms.

We’d like to tell you that we only accept payment by ②(信用证种类).Generally speaking,③(付款方式)is considered to be a reliable and safe method of payment in international trade. It protects the rights and interests of both of us. It is our usual case accept ④(信用证种类) when we do business internationally. We wonder whether you accept this kind of payment.

Thank you in advance for your prompt reply.

32. 接受付款方式Accepting Payment Terms

We thank you for your email telling us about the payment terms, which we forgot to mention in ①(我方信函种类).

We accept the payment terms you have offered, that is, we’ll make payment by ②(我方接受的信用证种类).It is true that ③(付款方式) is the safest way of payment and ④(信用证种类)is more favorable to you. Though it will add to our cost, we’ll do as you have asked us to. As we need to put a deposit in the bank amounting to the cost of the import, we need ⑤(所需时间)to arrange all the issues concerning the opening of ⑥(信用证种类).

We’ll let you know once we have ⑦(信用证种类)opened.

33. 要求修改信用证Request for Amendment to L/C

Many thanks for sending us your L/C ①(信用证编号) issued by ②(开证行名称).However, on checking its clauses we found with regret that your Letter of Credit has several mistakes. You are kindly requested to amend the above L/C as follows:

③(信用证需修改之处).

As soon as we confirm the above amendment, we shall proceed with ④(我方立即着手办理事宜)at once.

A prompt reply will greatly oblige us.

34. 信用证修改Amendment to L/C

Thanks for the email asking us to make amendment to our L/C. As requested, the amendment to our L/C ①(信用证编号) has been made as follows:

②(对信用证的具体修改内容).

Shortly after receiving your email, we checked the details and found ③(信用证错误数量) in our L/C. We are really sorry ④(致歉原因).We have now instructed our bank ⑤(开证行名称) to make the amendment. The amendment advice will reach you soon. Please try your utmost to ⑥(催促对方办理事宜)once you confirm our amendment.

We expect to receive the first shipment at the date stated in the contract.

35. 付款通知Payment Notice

As agreed, we are drawing on you for the value of ①(货物名称).The payment in arrears amount to ②(对方应付款额).To simplify the issues, we will ③(我方为简化过程所采取的措施). Please protect our draft on presentation.

We shall appreciate your cooperation.

36. 收到付款通知Receipt of Payment Notice

We are in receipt of your email about payment notice of ①(对方发送邮件时间)contents of which have had our due perusal. In view of ②(说明原因),we will ③(我方立即办理事宜)immediately. Supplementary to this email, we wish to say that the amount ④(货款金额)has

already been ⑤(货款处理情况).

Please accord this matter your close attention. If you haven’t received the payment of the goods, please keep us advised as far in advance as possible.

37. 催促付款（初次）Urging Payment (First Notice)

As required in the contract, which was settled by careful discussion of both parties, we wish to call your attention to the fact that we have got ①(已备货物) ready for some time.

However, up till now, we haven’t had any news concerning your payment. Therefore, we kindly ask you to send us the payment as scheduled, so that we can execute your order ②(订单编号) within the contract time.

We hope that you will ③(亟待对方解决事宜)as soon as possible.

38. 催促付款（最后通告）Urging Payment (Last Notice)

We wonder whether you have received our emails, asking you to send us payment for your order ①(订单编号).

In spite of our repeated reminders, the payment still remains unsettled. We have emailed you asking for the speeding up of the payment over and over again. Frankly speaking, we have got a little bit uneasy at no arrival of your payment. It is your responsibility to pay the products in due time. Should you have financial difficulties, please let us know. This will be the last time for us to remind you that if you fail to send us payment by ②(付款最后期限),you will have to ③(未付款所导致的后果) accordingly.

Please arrange payment as soon as possible so as to continue our cooperation.

39. 索取发票Asking for Invoice

We are pleased to have received your high quality products on schedule.①(对收到的产品进行评论).We further know your good reputation, so we expect to continue our smooth cooperation.

The only thing, however, we are feeling a little worried about is that we have received all the documents except the invoice. As a rule, we require commercial invoice in ②(发票复印数量). Please write our company name ③(公司名称) as the buyer with the amount of ④(发票面额). Our order number is ⑤(订单编号).Since it is important, please post them to us with the original invoice ⑥(邮寄方式).

Thanks in advance for your immediate attention.

40. 寄送发票Sending Invoice

Thanks for telling us the issues concerning the invoice of your order ①(订单编号).

We have noted your instructions about the invoice and, as requested, have posted you the ②(所寄票据) in ③(复印数量),together with the original one, by ④(快递公司名称)，⑤(邮寄时间).The number of the mail by ⑥(快递公司名称) is:⑦(快递邮件编号).They will contact you by your mobile phone. We have sent you an e-copy in the attached file for your advance look. We look forward to our further cooperation in the future.

Please acknowledge receipt of the invoice we sent you ⑧(邮寄时间) once you get it.

Chapter 5 包装和交货

41. 包装要求Packaging Requirements

We appreciate your email asking about ①(对方邮件询问内容).

As our products are easily damaged, it is quite necessary to pay special attention to packaging. Also please ②(对方需特别注意的事项).Frankly speaking, our packaging requirements are quite strict. The details are written in our packing instruction, which is attached. However, I’d like to emphasize the following four points：

1. The packaging must be strong enough to withstand③(货物所能承受的内容).

2. The products are to be wrapped in...before being packed in④(包装方式).

3. The most important thing is to protect the goods⑤(货物需避免的因素).

4. Any loss in transit is to be compensated https://www.360docs.net/doc/5016660115.html,pany.

We believe you will give special care to the packaging to avoid any possible damage.

42. 回复包装要求Reply to Packaging Requirements

Having received your email of ①(对方邮件主题),we immediately passed your opinions on packing to our ②(与包装问题直接相关的人).Recently, they have made a number of improvements in packaging. We will also take effective measures to satisfy your packaging requirement.

We have prepared ③(已备的包装)so as to protect the goods against④（可能遭受的损失）.And also, we give special care to the problem of ⑤(需特别注意的事项).In sum, we will reinforce packing in order to minimize the extent of any damage to the goods in transit.

If you have any questions, please email me or call me.

43. 装运时间Time of Shipment

We are pleased to inform you that we have shipped ①(货物批次) for your order ②(订单编号). Since your order is a large one, the goods are to be shipped in ③(货物批数) of ④(每批货物数量) with separate bills of lading according to our sales contract. The first shipment has already been loaded on board s.s“⑤”(货轮名称),which is sailing for your port ⑥(目的港名称)，⑦(货轮启航时间) from ⑧(装货港名称).We believe that the goods will reach you in time to meet the needs of your market and that they will prove to be satisfactory to your customers.

Please let us know the moment you have received the goods.

44. 回复装运通知Reply to Time of Shipment

Many thanks for your email telling us about ①(货物批次)for our order ②(订单编号).We really appreciate your timely arrangement.

The punctual shipment will help us deal with other corresponding issues smoothly. We expect the goods to reach us in time so that we will be able to put them to market at a time ③(何种情形

下).Thank you for your efforts and true cooperation. And we expect you to get the ④(货物另一批次) ready for shipment concerning our order ⑤(订单编号).

As soon as we get the goods, we will email to let you know.

45. 催促装运Urging Shipment

We regret to say that we have not heard anything from you about①(希望对方办理的事宜). As you know, our contract is for ②(合同规定的装运要求).

We understand there must be some particular reasons for ③(对方未解决或未处理的事宜). However, we have the right to know detailed information. And we would like to cooperate with you to deal with this problem. Even if we did not know the reason,④(我方做出的何种让步). Please arrange the shipment as soon as possible and let us know ⑤(要对方告知的事宜).

46. 回复催促装运Reply to Urging Shipment

We have already received your email of ①(对方邮件的日期).We feel sorry for the shipment delay, which was caused by ②(说明装运延迟的原因).It is our fault not letting you know the cause in time.

In addition, because of ③(未能按时装运的另一个原因),we failed to make timely shipment. After communication with related officials, we now have settled the problem.

The shipment of ④(产品名称和数量) under S/C ⑤(合同编号) will be arranged to go forth on board s.s.⑥(货船名称).The ship will sail from⑦(出货港口名称) on or about ⑧(装运时间).We will email you immediately when the ship sets off.

Thanks for your understanding and cooperation.

47. 出货通知Shipment Advice

We are pleased to inform you that we have completed the shipment of ①(产品名称) in accordance with the stipulations set forth in ②(信用证编号). The ③(货船名称) has sailed from ④(出货港口名称) on ⑤(出港日期).

We are attaching the following copies of shipping documents for your advance look:

⑥(单据名称)⑦(票据编号).

If you find any problem, please let us know as soon as possible.

48. 货物抵达通知Goods Arrival Notice

After ①(说明原因),the first batch has already arrived. Because of ②(具体装运安排的原因),we agree to ship the goods in ③(装运安排).We greatly appreciate it that the first batch has reached us in safety and in good condition. We expect to get ④(货物批次) by⑤(期望货物到达的日期). There is one thing we need to mention, that is, it is no matter ⑥(我方特别强调的事宜)as long as they arrive here in time as required.

We look forward to ⑦(货物批次) .

Chapter6 投诉和致歉

49. 投诉货物未寄达Complaint about Goods Arrival Failure

For the non-arrival of the goods, we are most reluctant to complain, but we must draw your attention to this matter.

According to the contract, the goods should arrive at the port ①(港口名称) on ②(货物寄达日期).However, even till today ③(发送邮件当天日期),we still have not had any news about the arrival of the products. Moreover, we have not received any information from you for explanation. Please carefully check every step of the ④(需核查内容)in order to find the exact causes.

We trust you will take our complaints seriously and reply to us as soon as possible.

50. 对货物未寄达致歉Apology for Goods Arrival Failure

We are sorry to hear that ①(所出现的问题).

After careful check, we found that the shipment was delayed because of ②(货物未寄达原因).With reference to the contract, the postponement was caused by③(货物出现问题的原因)，which is definitely not our responsibility to ④(我方何种责任).We suggest that you make direct contact with ⑤(公司名称或其他机构名称) to discuss the details so as to minimize the loss.

We really feel sorry for this accident, but you should understand that ⑥(所出现的问题) is not our fault. Thanks for your understanding.

51. 出货延迟Late Delivery

We have been feeling quite honorable to have smooth cooperation till now. However, for the recent order under the contract ①(合同编号),we have not received the goods yet.

②(我方身份),we think there might be some explanations for the late delivery. You are kindly asked to check our order ③(订单编号).Since the end-users have commented favorably on ④(产品吸引点)of the last purchase, we reordered this kind of the products. But the failure will definitely influence ⑤(受影响的内容).

We really look forward to the goods; otherwise, we will miss the great chance for ⑥(会失去何种机会) at present. If we can not get any reasonable explanations or the products by the end of this month, we will have to ⑦(我方将采取的行动).

52. 对出货延迟致歉Apology for Late Delivery

Thank your very much for your email. We are quite sorry for the late delivery.①(说明出货延迟的原因).Carefully checking ②(依据文件的名称及编号),we found that the goods ③(说明货物的情况).We very much regret to say that the matter has slipped our attention.

After finding this mistake, we have ④(采取的补救措施),If nothing goes wrong during the

transit, you will receive the products ⑤(预计到达的日期).Hopefully, this late delivery will not deteriorate our relationship.

If you have any questions, please contact me directly. We appreciate your under-standing.

53. 投诉货物质量Complaint about Poor Quality of Goods

We appreciate having received the goods on arrival of s/s“①”(货轮名称) at ②(目的港名称).Shortly after landing, related officials checked the details of the goods. Everything appears to be correct and in good condition except ③(有质量问题的产品).When we opened the cases, we found that they were ④(产品状况).The worst thing is that the quality of the goods do not confirm to the contract.

Please tell us the exact explanations. Additionally, we prefer to ⑤(我方提出的解决办法). Look forward to your prompt reply.

54. 对货物质量不佳致歉Apology for Poor Quality of Goods

We are really sorry for the ①(产品所出现的问题)of the goods. ②(证明材料)states clearly that ③(货物实际情况描述).There is no denying the fact that the goods ④(货物出现问题的原因).

Therefore, you should ask ⑤(提出索赔的机构名称)for compensation. However, to compensate you to a certain extent for the trouble, we will grant you ⑥(补救措施)for your next purchase. We expect to ⑦(期待事宜) in the future.

Again, we are terribly sorry for your loss.

55. 投诉货物数量Complaint about Wrong Quantity of Goods

Thank you very much for ①(对方所做事宜).We duly received the order on arrival of s.s ②(货轮名称).

Unfortunately, we found that ③(货物出现的问题).As told, the shipping quantities were ④(货物装船时的数量). Please check whether ⑤(合同规定数量)had been loaded on ship in whole at the port of shipment.

We are in urgent need of the products as ⑥(亟需该商品的原因)at present. You are kindly requested to ⑦(亟需对方解决事宜)upon receipt of this email. Other-wise, we have to raise a claim for ⑧(索赔金额) for the wrong quantity.

We hope the matter will come to your special attention.

56. 为数量错误致歉Apology for Wrong Quantity of Goods

We have received your email of ①(对方邮件日期),and we regret to know that the short delivery of ②(货物短缺数量) of shipment against the order ③(订单编号).We are quite sorry for ④(致歉事宜).

After check, we found that ⑤(说明原因).However, we have already ⑥(采取的补救措施).The related officials confirmed that ⑦(应补运货物) will reach your port ⑧(应补运货物预计到达的日期).

We deeply apologize for the inconvenience that caused to you.

57. 投诉发货出错Complaint about Receiving Wrong Goods

The ship ①(货轮名称)has reached the requested port, ②(目的港名称).Upon being checked, the goods are found wrong. Under the contract No. ③(订单编号),we ordered ④(所订产品的名称和数量).The total amount of the goods is right, but ⑤（说明货物出错之处).

As ⑥(所订产品名称) are not in agreement with what is stated in the contract, We will send them back to you. However, you must be responsible for ⑦(对方应承担的责任).

Because the products are in great need, please ship the correct ones soon. Otherwise we will have to ⑧(我方将采取的行动)for the wrong order. Please deal with the matter immediately, and drop us a line as soon as you arrange the shipment.

58. 为发货有误致歉Apology for Sending Wrong Goods

After receiving your email, we attached this matter our closer attention. As it has never happened before, we check every step of this process with awareness.

After a careful check-up by our staff, we found that ①(弄错产品的原因).As a result, the purchases with ②(发货错误)are not in order. Therefore, please ③(补救措施)and we will be in charge of all the related expenses.

Besides, we have sent the right ones ④(发送方式及日期).If this works smoothly, they will reach you in ⑤(预计到达的日期或期限).We have taken all necessary actions to guarantee ⑥(弥补措施).

We apologize for any inconvenience.

59. 抱怨包装不良Complaint about Poor Packaging

Firstly, thank you for ①(感谢对方已办理的事宜).We have received the goods on arrival of s/s ②(船名)at ③(到货港口的名称).However, after checking the purchases, we regret to find that the goods are④(产品出现的问题).According to the survey by ⑤(质监部门名称).the reason for the damage is that ⑥(产品受损的原因).

The products must be well protected against ⑦(意外损失的类型),so we specially emphasized on ⑧(我方多次强调的事宜) in our last email. But unfortunately, you did not follow our ⑨(指出对方忽略的问题).Since ○11(产品名称) are no longer fit for usage, we have to ask that you compensate us for the loss under the contract.

Look forward to your prompt reply.

60. 为包装不良致歉Apology for Poor Packaging

We acknowledge the receipt of your email. We deeply regret that the goods on arrival of s/s ①(船名)are damaged by ②(产品损坏的原因).

After serious inspection, we are giving you description of the damaged shipment. The contents were ③(货物受损情况),which is our responsibility. Therefore, we will take the responsibility for ④(我方应付的责任),and will compensate you by ⑤(赔偿金额)in accordance with the

contract. Please email us if you receive the check. Please accept our apology or any inconvenience caused to you.

We will take any necessary actions to ensure this kind of thing will never happen again.

61. 付款出错Payment Error

With careful check of this order, we regret to tell you that there was an error in ①(出错的地方)which has lead to a great loss to our company.

So we have to emphasize the contract which shows the purchases should be paid in ②(币种)rather than....The total amount is ③(金额).Also, we have to mention that the payment should be finished ④(合同规定的付款日期).

Please arrange all the related issues immediately, and pay the order required as soon as possible. Look forward to your prompt reply.

62. 为付款出错致歉Apology for Payment Error

Thank you for your email. After careful check, we found that there was indeed a big mistake in ①(出错的地方).It is ②(出错的原因).We are deeply sorry for the error that we did not abide by③(不符的地方).We hope you could understand that we did not make such mistake in purpose. Thank you for your efforts, which have been instrumental in effecting a settlement. We have already changed ④(需修改的地方).The total amount is ⑤(货款金额).

Sorry for any inconvenience brought to your company.

63. 对服务的不满Service Dissatisfaction

On behalf of our company ①(我方公司名字),I am writing to inform you that our company is not satisfied with ②(不满意的方面).

For one thing, ③(投诉对方的不足). For another, we regret to say that ④(所造成的后果或影响).We tried our best to ⑤(我方已采取的措施),however, we still have not received a definite reply.

All in all, we can not accept that ⑥(我方不能接受的事宜).Please explain to us clearly so as to avoid ⑦(应避免产生的后果).

Please give your immediate attention to this matter.

64. 对服务不满致歉Apology for Customer Service Dissatisfaction

First of all, we are sorry for ①(未办理的事宜).Having received your email, we immediately analyzed the causes of ②(所出现的问题). In addition,③(解决办法).

On behalf of ④(公司名字),We apologize for any inconvenience you have been put to by our error. Please let ⑤(损失评估机构名称)assess the loss. And we will ⑥(进行赔偿的相关费用).

Again, we really appreciate your complaints. The frank exchange of views contributed to a better understanding. Hopefully, we could have a smooth cooperation.

Chapter 7 商务交往

65. 请求筹备出差Request for Preparing for a Business Trip

①(会议名称) will be held ②(会议时间) in ③(会议地点).We’re pleased to inform you that you are invited to attend the conference on behalf of our company.

Delegates are required to sign in ④(会议报到时间).Make sure you arrive there on time. You’d better prepare your trip in advance. Please inform me of your preferred arrival time so that I can book a flight for you. If you have any ⑤(参会资料) for the meeting, please send them via e mail to the committee ahead of time and send me a back-up copy. If you have any particular requirements concerning ⑥(会议设备)，please do not hesitate to contact ⑦(联系人).Attached please find ⑧(附件内容).

Please reply before the end of this week.

66. 回复请求筹备出差Reply to the Request for preparing for a Business Trip

Thank you for your email informing me to attend ①(会议名称).

I am delighted to take this business trip.

I’m writing to confirm that I will arrive in ②(出差地点) on ③(抵达时间). Please book ④(往返机票)for me. ⑤(其他相关事宜).

I do hope that this business trip will be a great success and be beneficial to our ⑥(市场推介).

67. 确认预定行程Confirming Itinerary Reservation

I am writing to tell you that I have booked ①(机票类型)for your attendance at the ②(会议名称).

Since you prefer to arrive ③(抵达城市及时间) and to fly back to ④(返回城市及时间),we have booked a round-trip flight, leaving at ⑤(飞往会议地航班起飞时间) and returning at ⑥(返回航班起飞时间).A timetable is attached for all the information about your flight. If I can be of any further assistance，please call me or email me.

Wish you a happy and successful business trip.

68. 出差后的感谢Thanks for a Business Trip

I am writing to thank you for all the time and energy you offered before and after my trip to ①(出差地城市名称) for ②(会议名称).

Without your efforts, my trip to ③(出差地城市名称) would not have been so pleasant. ④(表示感谢的具体事项).My presentation went well because of ⑤(因为对方的何种帮助).In addition, I’d like to thank you for your picking me up on ⑥(来机场接我的日期).

Thank you again for all the time and energy you offered before and after my trip to ⑦(出差地城市名称).

69. 活动通知Activity Notice

I am writing to inform you of the celebration we will hold to ①(活动目的).②(活动类型)will be held ③(活动地点).The regular bus of our company will take us to the hotel at ④(班车出发具体时间).You can also drive your own car there. All of you are kindly requested to be present on time. To mark the special occasion ,the board of directors has decided that ⑤(节目表演部门名称) is to ⑥(表演节目).Please get well prepared for that.

If you have any further questions, please do not hesitate to contact ⑦(联系人).

I look forward to seeing all of you at the celebration.

70. 集会通知Gathering Notice

I am writing to inform you that we will hold a ①(集会名称) in ②(集会地点)③(集会时间).You are welcome to attend it if you feel convenient. There will be ④(集会活动内容).

⑤(集会原因)⑥(集会目的).I’d like to thank you for your smooth cooperation with us during the past year. I’d also like to thank you for your contribution to the development of our company. I look forward to seeing you at ⑦(集会名称).

71. 邀请担任演讲者Inviting Speaker

You are kindly invited to make a keynote speech at ①(研讨会名称),which is to be held in ②(会议地点)③(会议时间).The theme for the seminar is ④(会议主题).You can focus on any aspect concerning this theme.

We would be delighted if you would accept our invitation to make a speech on the topic. ⑤(附件信息) is attached. We will be responsible for all your travel and accommodation expenses.

We look forward to receiving your confirmation.

72. 回复演讲邀请Reply to the Invitation for Speaker

Thank you for your email inviting me to make a keynote speech at ①(演讲场地)②(演讲日期). I’d like to make a speech on the subject of ③(演讲主题).

Of course, I am delighted to accept your invitation, and I will arrive ④(演讲者确认的相关信息如：地点、时间等).I will require use of ⑤(演讲所需设备) for my speech. The attachment is my

⑥(演讲材料).Please have it printed out and make sure that ⑦(受众) has a copy.

I look forward to meeting you at the seminar.

73. 展销会通知Trade Fair Notice

We should like to invite you to attend the ①(展销会名称),which will be held from ②(展销会开始时间)to ③(展销会结束时间).Full details about the fair are as follows.

④(展销会名称) will be held ⑤(展销会举办地点).⑥(展销会名称) will be ⑦(展销会重要性).You can share information with various partners of⑧(参加展销会的行业类型).For the latest information, please visit our ⑨(展销会网址).

I look forward to seeing you at ⑩(展销会名称).