案例2-5工作说明书

大区经理工作说明书

一、职位资料

职位名称：大区经理职位编号：A—1

职位人数：1人职位等级：经理B级

所属部门：营销总部属上司职位：营销总部经理临时替代职位：销售经理、客户服务经理

可轮调职位：其他大区经理

可升迁职位：营销总部经理

二、职位在组织中的位置

三、汇报程序及督导范围

直接汇报对象：营销总部经理

直接督导_____个职位，共_____人

间接督导_____个职位，共_____人

四、职位职责

1、参与公司市场营销策略的制定

2、执行公司营销策略并对区域市场的开拓进行策划

3、制定本区域营销计划，分解销售目标

4、提供市场趋势、需求变化、竞争对手和客户反馈方面的准确信息

5、督导办事处建设及业务的开展工作

6、落实本区域货款回收

7、督导营销总部的销售政策的落实和各项制度的贯彻落实

8、控制各管辖区域办事处的费用开支

9、直接参与主持重要客户的业务谈判及成交

10、客户投诉处理

11、对所属下级的工作进行考评，并协助制订和实施绩效改善计划

12、对业务人员进行培训、指导

五、权限范围

1、所管辖区域员工的工作及任务安排之权利

2、所管辖员工考评及奖励、处罚、辞退建议权

3、所管辖区域销售价格在公司规定内调整之权利

4、所管辖区域办事处增减建议权

5、所管辖区域销售费用审核权

六、使用设备

电脑

七、任用资格

受教育程度：大专以上年龄：28岁以上

经验：有5年以上相关工作经验，有较强的市场销售经验和市场嗅觉基本技能：组织能力、沟通能力、文字处理能力、谈判能力、管理能力基本素质：自立、自觉、严谨、公正、严于律己、比下层更敬业

特殊要求：_______________

八、业务接触对象

部门外：质量部、财务部、客户、客户服务中心

部门内：所属下级

九、绩效考核标准

大区经理关键业绩指标考核表

POSITION DESCRIPTION

职位说明书

?Be committed to provide and create a Healthy, Friendly and Natural atmosphere by caring without compromise.

?Be dedicated and committed to support and promote our Hotel Mission, which is:

Create and environment that will promote our Hotel as the best choice property in Punta Cana by offering a perfect mix of accommodation, food and beverage, and recreational facilities. The Human Resources Manager has to ensure we will supplement this perfect combination with emphasis on providing the highest quality service that is constantly upgraded through a quality assurance program and intensive training.

?Be committed to promote our operating values:

Caring: Assure we all follow policies & procedures done to satisfy our guests.

Learning:Implement and promote development program for all employees, which will show us as excellent Team Leaders.

Professionalism: Build a quality organization with a quality service.

Environment:Be committed to create a healthy and safe Resort, which will produce comfort and happiness.

?Be committed to promote the seven points of our Teams philosophy, which are: Guest Satisfaction, The Team, Product Quality, Cost Control, Growth & Development, Environment and Profit.

?Formulate the Human Resources policies & procedures for the hotel.

?Ensure that organizational goals exist and are clearly understood by all Team Members(particularly well by all management/supervisory levels).

?Implement an effective communication and participation for all levels in the hotel.

?Prepare plans for Team Members requirement of the hotel as per advice of the management.

?Coordinate with Training Manager for Team Members Training and Development.

?Identify issues of trends that will affect the hotel, particularly in terms of recruitment, selection, training, staffing. Take appropriate, timely action.

?Develop, implement and monitor Human Resources objectives and strategies. Monitor and ensure satisfactory results.

?Meet regularly with and conduct performance review for Team Members.

?Prepare the Human Resources budgets including all component parts.

?Review the training facilities and update equipment for the Team Members development.

?Develop and maintain organizational philosophy and open door management style.

?Ensure that all Team Members in the Team have workable job descriptions, departmental objectives and strategies and that performance reviews occur in timely manner.

?Personally conduct workshop sections for department Heads and Supervisors.

?Moderate with the union on matters affecting wage scales, benefits and selectively with grievances.

?Identify with and be a part of the Team. Work to gain their trust, commitment and loyalty. Spend time with management and Team Members as is appropriate to foster genuine communication and rapport.

?Ensure that the Team Members function of the Hotel maintains a high profile and professional image amongst the hotel industry.

?Advise Department Heads and Supervisors on issues relating to Team. ?Ensure that matters relating to ex pats are handled in a timely manner including employment pass applications and appointment letters.

?Guide th e development of the hotel’s organization charts. Maintaining

a ‘flat’ and ‘lean’ Organization.

?Develop and maintain a highly-motivated Team and monitor its morale level.

?Set-up and formulation of Human Resources and motivational strategies to keep labor turnover at low level.

?Conduct regular meetings and feed-back sessions with the General Manager on all current issues.

?Complete charge of: Team Members Locker, Accommodation, Cafeteria, Food, Recreation, and Sports/Activities. Holds regular committee meetings pertaining to each category of activity. SPECIAL REQUIREMENTS

?Have excellent communication skills (well diction)

?Must be a Motivator

?Must be a natural leader

?Must be a great orator

?Must know to work under pressure

?Must value the Human Resources

?Minimum of 2 years of experience in Human Resources

?Must be capacitated for negotiating

?Must keep a low profile in its personal performances