Effect of Continuous Improvement...(IJITCS-V10-N1-1)

Effect of Continuous Improvement on the Reporting Quality of Project Management Information System for Project Management Success

I.J. Information Technology and Computer Science, 2018, 1, 1-15

Published Online January 2018 in MECS (http://www.360docs.net/doc/info-c0730932302b3169a45177232f60ddccdb38e643.html /)

Effect of Continuous Improvement...(IJITCS-V10-N1-1)

DOI: 10.5815/ijitcs.2018.01.01

Copyright © 2018 MECS I.J. Information Technology and Computer Science, 2018, 1, 1-15 Effect of Continuous Improvement on the Reporting Quality of Project Management

Information System for Project

Management Success

Atsushi Taniguchi

Graduate School of Information Science and Technology, Hokkaido University, Sapporo 060-0814, Japan

E-mail: atsushi.taniguchi.2006@http://www.360docs.net/doc/info-c0730932302b3169a45177232f60ddccdb38e643.html

Masahiko Onosato

Graduate School of Information Science and Technology, Hokkaido University, Sapporo 060-0814, Japan

E-mail: onosato@ssi.ist.hokudai.ac.jp

Received: 03 November 2017; Accepted: 07 December 2017; Published: 08 January 2018

Abstract —Project management information systems have

their proven position as an effective tool for achieving project management success in terms of the successful realization of the project regarding time, cost and quality.

Recent research results have indicated that quality of project management information system output information is positively and significantly related to project management information system application and

project management factors and revealed the empirical support. However, getting the reporting quality of the project status report, monthly generated from the project management information system based on the

information timely maintained by the project managers, responsible for ERP implementation up to the satisfactory level at any time, can be problematic without having a systematic approach implemented. This article is to

discuss how the continuous quality improvement based on the plan-do-check-act cycle was conducted on the reporting quality of the project status report from project management information system generated by the project managers, for achieving project management success in

ERP projects implemented by a solution provider for their customers in the various industries in Japan. The results of the study indicate that the continuous

improvement on the reporting quality of project management information system was found to be effective in achieving quality of project management information system output information to help managers

in decision making, planning, organizing and controlling the project. It was also found to be effective in positively influencing achievement of project management success in terms of respecting the time, cost and quality.

Index Terms —Project Management Information Systems, PMIS, Project Management Success, ERP, Continuous

Quality Improvement, PDCA Cycle, Key Performance Indicators. I. I NTRODUCTION Information is one of the most important capitals in the organizations, because all physical facilities and environmental decision making are affected by

information [1]. In cases when product or service realization has been organized in the projects, one of the main information systems (IS) in the organization is a project management information system (PMIS) [2].

Similar to other IS, a successful PMIS should have individual impacts in terms of satisfied users and effective use [3]. However, a successful PMIS should also have organizational impacts [4], that is, impacts on

project management success in terms of respecting the time, cost and quality. Project management success is defined that it focuses upon the project process and, in particular, the successful accomplishment of cost, time,

and quality objectives. It also considers the manner in which the project management process was conducted [5]. The recent study result has indicated that the quality of PMIS output information is positively and significantly

related to PMIS application and project management factors as it helps managers in decision making, planning, organizing and controlling the project [1]. PMIS were also found to have direct impacts on project success, as

they contribute to improving budget control and meeting project deadlines as well as fulfilling the technical specifications [3].

This article describes the case study on how an iterative process of continuous quality improvement [6], [7] based on the plan-do-check-act (PDCA) cycle [8], [9] was applied for getting the reporting quality of the project status report from PMIS generated by the project

managers up to the satisfactory level using the key performance indicators (KPIs) [10] for evaluation

measurement. The study was conducted for the set of ERP implementation [11], [12] projects carried out by a

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