商务英语考试听力原文

Unit1

Video 1 Applying for the position of financial consultant Script: Chen: Good morning, Ms Mandel. Ms. Mandel: Good morning, sit down, please. Chen: Thank you! Ms. Mandel: You are Chen Bo, aren?t you? I?m Cathy Mandel, Director of the HR Department. Chen: Yes, I?m Chen Bo. Nice to meet you, Ms. Mandel. Ms. Mandel: Nice to meet you, too. I?ve gone through your resume and would like to know more about you. Chen: Thank you for your interest in me. Ms. Mandel: To start with, would you like to tell me a bit about yourself? Chen: Sure. I?m a senior student at GDUF. I expect to graduate this summer. My major is international finance. Ms. Mandel: So why did you choose our company? Chen: As far as I know, your company is one of several leading international consultant corporations which came to China after China entered WTO. I think working here would give me the best chance to use what I?ve learned at university. Ms. Mandel: As a major in international finance, what do you think you can do in consultancy? Chen: Well, I know how to tackle problems. For example, I know I must first analyze the problem and work out the major cause. Then I will be able to search for ways to solve it from available data. Ms. Mandel: Sometimes data is not enough. Have you got any relevant experience in this field? Chen: Last year, during the probationary period, I was involved in the restoration of a factory in Nanjing, I really learned a lot from the experience, especially how to access 评估people?s strengths and abilities. Ms. Mandel: Can you cope with hard work under pressure and in a tough environment? Chen: No problem, I don?t care about pressure or the environment as long as I enjoy the work. Ms. Mandel: Good. Now, do you have any questions to ask? Chen: Yes, I?ve got one. Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Ms. Mandel: Um, probably. I think you are likely to be sent to work in an overseas branch to get experience later on once you?ve proved your worth. Chen: Oh, great. If I?m accepted, I will do my best for the company. Ms. Mandel: I wish you luck! We?ll notify you of our final decision by Friday. Chen: Thank you! Ms. Mandel. Good-bye. Ms. Mandel: Goodbye. Key: Reasons for joining the company It is one of the leading international consultant corporations which came to China after China entered WTO. Working in this company would give him the best chance to use what he has learned at university. Relevant work experience He was involved in a factory restoration in Nanjing. Questions Are there any opportunities for Chinese employees to be transferred to the head office in New York or other branch offices around the world? Result of the interview Chen Bo will be notified of the final decision by Friday.

申请财务顾问职位:陈:早上好，曼德尔女士。曼德尔女士:早上好，请坐。陈:谢谢！曼德尔女士:你是陈波，是吗？你呢？我？m . CathyMandel，人力资源部主任。陈:是的，我？m.陈波。很高兴见到你Mandel女士。曼德尔女士:我也很高兴见到你。我？我看过你的简历，想了解更多关于你的情况。陈:谢谢你对我的关心。曼德尔女士:首先，你想告诉我一些关于你自己的情况吗？陈:当然可以。我？我是GDUF的大四学生。我预计今年夏天毕业。我的专业是国际金融。曼德尔女士:那你为什么选择我们公司呢？陈:据我所知，贵公司是中国加入WTO后来中国的几家主要国际咨询公司之一。我想在这里工作会给我最好的机会来使用我的东西？我在大学里学的。曼德尔女士:作为一名国际金融专业的学生，你认为你在咨询方面能做些什么？陈:嗯，我知道如何解决问题。例如，我知道我必须首先分析问题并找出主要原因。然后我将能够从可用的数据中搜索解决它的方法。曼德尔:有时候数据是不够的。你有这方面的相关经验吗？陈:去年，在试用期，我参与了南京一家工厂的修复工作，我真的从经验中学到了很多，特别是如何接触到员工？美国的优势和能力。曼德尔女士:你能在压力和艰难的环境下应付艰苦的工作吗？陈:没问题，我不知道？只要我喜欢这项工作，我就不在乎压力或环境。曼德尔女士:很好。现在，你有什么问题要问吗？陈:是的，我？我有一个。中国员工是否有机会被调到纽约总部或全球其他分支机构？曼德尔女士:嗯，也许吧。我想你以后可能会被派往海外分公司工作，以便获得经验？我证明了你的价值。陈:哦，太好了。如果我？我接受了，我将为公司尽我最大的努力。曼德尔女士:祝你好运！我们？我将在星期五之前通知你我们的最后决定。陈:谢谢！Mandel女士。再见。曼德尔女士:再见。关键:加入公司的原因它是中国加入WTO后进入中国的主要国际咨询公司之一。在这家公司工作会给他最好的机会利用他在大学学到的东西。相关工作经验，他参与了南京的一家工厂修复工作。问:中国员工是否有机会调到纽约总部或全球其他分支机构工作？面试结果陈波将在周五之前被告知最终决定。

Video 2 Applying for the position of Sales Manager Script: Wang: May I come in? Mr. White: Yes,

please do. Wang: Good morning, sir. My name is Merry Wang. I?ve come for an interview, as requested. Mr. White: Nice to meet you, Miss Wang. I am Harry White, Director of the HR Department. I was expecting you. Please, take a seat. Wang: Thank you. Mr. White: Well, Miss Wang, you are applying for the position of Sales Manager, right? How did you know about our company? Wang: I got to know your company from your TV commercials. They are elaborately designed and produced, and leave me deep impression. And in the summers of 1997 and 1998 I worked as a salesgirl for your company in Guangzhou. Mr. White: Really? That?s good. Then you must know something about our company? Wang: Yes, a little. Your company is very famous. Your cosmetics and skincare products are very popular with women all over the world. Mr. White: Huh, that?s right. Miss Wang, can you tell me which university you attended? Wang: Sun Yat-sen. Mr. White: And what degree have you got? Wang: I have a bachelor?s degree in business administration. Mr. White: How is your English? You know, some staff members in our company are Americans, so conversational English is very important. Wang: I passed TEM 8 at college, and I am good at oral English. I think I can communicate with Americans quite well. Mr. White: Good.

I know you are now with United Butter. What is your chief responsibility there? Wang: I?ve worked there for five years, since I graduated from college. Two years ago, I was appointed Brand Manager—responsible for the Panda line of biscuits. Mr. White: Why do you want to change your job? Wang: I want to change my work environment, seek new challenges and broaden my experience. That?s why I want to move into sales. Mr. White: What do you think is the most important qualification for a salesperson? Wang: I think it?s self-confidence and quality products. Mr. White: I agree with you. What salary would you expect to get here? Wang: Well, I would leave it to you to decide after you consider my abilities. My current annual income in United Butter is 150 thousand. But, er, … could you tell me a little more about what the job entails? Mr. White: You would be in charge of all the sales activities, for all hair products in northeast China. This would involve market analysis, client service and development, sales promotion, and regular customer satisfaction surveys. You?d report directly to the Regional Sales Director. Do you have any other questions? Wang: Yes, only one. When can I get your decision? Mr. White: I need to discuss with other board members. We?ll notify you of our decision as soon as possible. But … to be honest, you seem to be a good candidate with the right kind of experience and personality. You?re high on my list. Wang: That?s good! Thank you, Mr. White. I look forward to hearing from you. Goodbye. Mr. White: Goodbye.

申请销售经理职位脚本:王:我可以进来吗？怀特先生:是的，请。王:早上好，先生。我叫梅里·王。我？我是按要求来面试的。怀特先生:很高兴见到你，王小姐。我是哈里怀特，人力资源部主任。我在等你。请坐。王:谢谢。怀特先生:嗯，王小姐，你正在申请销售经理的职位，对吗？你是怎么知道我们公司的？王:我从你的电视广告中知道了你的公司。他们精心设计和制作，给我留下了深刻的印象。在1997年和1998年的夏天，我在广州的贵公司当推销员。怀特先生:真的吗？那？很好。那你一定对我们公司有所了解吧？王:是的，有点儿。你们公司很有名。你的化妆品和护肤品很受全世界妇女的欢迎。怀特先生:嗯，那？是的。王小姐，你能告诉我你上哪所大学吗？王:孙中山先生。怀特:你有什么学位？王:我有个单身汉？工商管理硕士学位。怀特先生:你的英语怎么样？你知道，我们公司的一些员工是美国人，所以英语会话很重要。王:我在大学通过了TEM8，我擅长英语口语。我想我能和美国人很好地沟通。怀特先生:很好。我知道你现在是联合黄油。你在那里的主要职责是什么？王:我？自从我大学毕业以来，我在那里工作了五年。两年前，我被任命为品牌经理——负责熊猫系列饼干。怀特先生:你为什么要换工作？王:我想改变我的工作环境，寻求新的挑战，扩大我的经验。那？这就是我为什么要进入销售领域的原因。怀特先生:你认为销售人员最重要的资格是什么？王:我想是的？自信和高质量的产品。怀特先生:我同意你的看法。你希望能拿到多少薪水？王:嗯，我会让你在考虑我的能力后再决定。我目前的年收入是15万英镑。但是，呃，…你能多告诉我一点这个工作需要做些什么吗？怀特先生:你将负责东北地区所有头发产品的销售活动。这将包括市场分析、客户服务和开发、促销和定期客户满意度调查。你？直接向区域销售总监报告。你还有其他问题吗？王:是的，只有一个。我什么时候能得到你的决定？怀特先生:我需要和其他董事会成员讨论一下。我们？我会尽快通知你我们的决定。但是…老实说，你似乎是一个很好的候选人，有正确的经验和个性。你？在我的名单上名列前茅。王:那？很好！谢谢你，怀特先生。我期待着你的来信。再见。怀特先生:再见。

Key: 1. F T F F T 2. 1) Sales Manager 2) Five 3) Brand Manager 4) biscuits 5) Business

Administration 6) oral English

Unit2

Video 1 Introducing titles and responsibilities

Script:

President: Good afternoon, everyone! This is Robin Copperfield, the new vice president of our company. He will be in charge of the accounting work. Let’s give him a warm welcome!

Robin: Thank you!

President: Mr. Copperfield is an expert in the field of accounting. So, it is a pleasure for us to have him here. Now, Mr. Copperfield, I’d like to introduce the vice presidents and managers to you. Robin: It’s OK, thank you!

President: This is May Bates, Vice President in charge of the Administration Department and the Neighborhood Service Department.

Robin: Nice to meet you, Ms. Bates.

Ms. Bates: Nice to meet you, Mr. Copperfield.

President: And this is Dennis Hayes. Vice President in charge of the Marketing Department and the Sales Department.

Dennis Hayes: How do you do, Mr. Copperfield? Glad to meet you.

Robin: Glad to meet you, Mr. Hayes.

President: And this is…oh, where is Andrew Jefferson?

Robin: Mr. Jefferson? I’ve met him before. I heard he is one of the secrets of this company’s success. Everyone was raving about what a great job he’s done in …

President: Uh… speak of the devil… Mr. Jefferson has just arrived.

Mr. Jefferson: Hi, Mr. Copperfield, good to see you again.

Robin: Good to see you, Mr. Jefferson.

Mr. Jefferson: Sorry, I’m late. I was talking to a client.

Robin: Oh, that’s OK. How many departments are you in charge of, Mr. Jefferson?

Mr. Jefferson: Four: Research & Development, Engineering, Contract Budgets, and Project Preparation.

Robin: No wonder you’re so busy.

President: Mr. Copperfield, there are three managers who report directly to you, and they are all ladies. So, ladies, can you introduce yourselves?

Ada Black: I’m Ada Black, responsible for management accounts.

Caroline Cli nton: I’m Caroline Clinton, responsible for financial accounts.

Lucy White: I’m Lucy White, responsible for data processing.

Robin: Oh, good. Nice to meet you all, ladies.

主席:各位下午好！我是罗宾科波菲尔，我们公司的新副总裁。他将负责会计工作。让我们热烈欢迎他！

罗宾:谢谢！

主席:科波菲尔先生是会计领域的专家。所以，我们很高兴有他在这里。现在，科波菲尔先生，我想向你介绍一下副总裁和经理。罗宾:没关系，谢谢！

主席(译文):我是梅·贝茨，主管行政部门和社区服务部的副总裁。

罗宾:很高兴见到你，贝茨女士。

贝茨女士:很高兴见到你，科波菲尔先生。

主席(译文):我是丹尼斯海斯。负责市场部和销售部的副总裁。

丹尼斯海斯:您好，科波菲尔先生？很高兴见到你。

罗宾:很高兴见到你，海斯先生。

总统:这位是……哦，安德鲁·杰斐逊在哪里？

罗宾:杰斐逊先生？我以前见过他。我听说他是这家公司成功的秘密之一。每个人都在为他所做的伟大工作而疯狂…

总统:嗯……说到魔鬼……杰斐逊先生刚到。

杰斐逊先生:嗨，科波菲尔先生，很高兴再次见到你。

罗宾:很高兴见到你，杰斐逊先生。

杰斐逊先生:对不起，我迟到了。我在和一个客户谈话。

罗宾:哦，没关系。杰斐逊先生，你负责几个部门？

杰斐逊先生:四:研究与开发、工程、合同预算和项目准备。

罗宾:难怪你这么忙。

主席:科波菲尔先生，有三位经理直接向你报告，他们都是女士。女士们，你们能自我介绍一下吗？

艾达·布莱克:我是艾达·布莱克，负责管理账目。

卡罗琳·克林顿:我是卡罗琳·克林顿，负责财务账目。

露西·怀特:我是露西·怀特，负责数据处理。

罗宾:哦，很好。很高兴见到你们女士们。

Key:

1.Caroline Clinton: financial accounts

Lucy White: data processing

Ada Balck: management accounts

2.Administration; Marketing; Engineering; Project Preparation; Accounting

Video 2 Do you like your job?

Script:

Robin: What’s your job now, Jerome? Do you still work for that wholly funded American company美国独资公司?

Jerome: No, I left it three years ago. I have my own business now.

Frank: Gee, that’s great! How do you feel as a self-employed entrepreneur [,?ntr?pr?’n?:]个体经营者?

Jerome: I feel good. I can make a lot more money than before and I have a lot of independence in doing things. But, sometimes I ge[t] tired. As you know, it’s not very easy to ru n a business on your own. What about you, Frank? What are you doing now?

Frank: I’ve worked for several companies. After graduation, I wen[t] to a priva[te] company. Then a year later, I changed to a Sino-Japanese [‘sain?u,d??p?’ni:z] joint-venture enterprise中日合资企业and worked as a sales assistant. Two years later, I moved on to a computer company and worked in export sales. And now, I’m an advertising executive.

Colin: Oh, you are a real job-hopper频繁更换工作的人. Why have you changed jobs so often? Frank: I’m always interested in new challenges. I know changing jobs frequently can be a waste of a company’s human resources, bu t I’m gaining a lo t of experience! How is your job, Colin? Colin: I’ve been working for the PMC Textile Plant since I graduated. Two years ago, I was promoted to Line Supervisor生产线主管.

Frank: Do you like your job?

Colin: The salary and benefits are Ok, but I don’t like the work environment. You know, the workshops are very noisy sometimes. Also, I don’t often get an opportunity to go anywhere. I hate staying in the same place all the time. You often travel on business, right, Robin?

Robin: Yes. As a buyer, I mus[t] travel to purchase stock备料. I’ve been to a lot of places. Colin: Maybe I should think about becoming a buyer…

Robin: Mm…, everything has two sides. I get fed up with受够了，极讨厌traveling. Nowadays, I wan[t] to spend more time with my family.

Janet: Hi, guys, may I join you?

Everybody: Sure. Have a seat.

Janet: You enjoy getting together, don’t you?

What are you talking about?

Robin: Jobs. What kind of job do you have, Janet?

Jan et: I’m the Public Relations Manager i n a holding company控股公司.

Colin: Do you enjoy it?

Janet: Yes. What I like about it is that I can meet a lot of new and interesting people.

Robin: How about your working hours?

Janet: That’s the trouble. I usually have t o work overtime because I often have dinner parties in the evening. I don’t get enough time with my family and baby.

罗宾:杰罗姆，你现在的工作是什么？你还在那家完全投资的美国公司工作吗？

杰罗姆:不，我三年前就离开了。我现在有了自己的事业。

弗兰克:哇，太好了！作为一名自营职业的企业家，你觉得[怎么样？

杰罗姆:我感觉很好。我可以赚到比以前多得多的钱，而且我在做事上有很大的独立性。但是，有时我会觉得[很累。如你所知，自己经营一家企业并不容易。你呢，弗兰克？你现在在做什么？

弗兰克:我在几家公司工作过。毕业后，我去了一家女贞[公司。一年后，我换了一家中日合资企业“sainu，d’Ni :z”，担任销售助理。两年后，我搬到了一家电脑公司，从事出口销售。现在，我是一名广告主管。

科林:哦，你真是个大忙人。你为什么经常换工作？

弗兰克:我总是对新的挑战感兴趣。我知道经常换工作会浪费公司的人力资源，但我获得了很多经验！科林，你的工作怎么样？科林:我毕业后一直在PMC纺织厂工作。两年前，我被提升为主管。

弗兰克:你喜欢你的工作吗？

科林:薪水和福利都很好，但我不喜欢工作环境。你知道，车间有时候很吵。而且，我不经常有机会去任何地方。我讨厌一直呆在同一个地方。你经常出差，对吧，罗宾？

罗宾:是的。作为一个买主，我经常到[去买股票。我去过很多地方。

科林:也许我应该考虑成为一个买家…

罗宾:嗯……一切都有两面性。我受够了旅行。现在，我想让[多花些时间和家人在一起。

珍妮特:嗨，伙计们，我可以和你们一起去吗？

大家:当然。请坐。

珍妮特:你喜欢聚在一起，不是吗？

你在说什么？

罗宾:乔布斯。珍妮特，你有什么样的工作？

珍妮特:我是一家控股公司的公关经理。

科林:你喜欢吗？

珍妮特:是的。我喜欢的是我能遇到很多新的有趣的人。

罗宾:你的工作时间怎么样？

珍妮特:这就是问题所在。我通常不得不加班，因为我经常在晚上举行晚宴。我没有足够的时间陪我的家人和孩子。

Key:

1.self-employed entrepreneur, buyer, Line Supervisor, Advertising Executive, Public Relations

Manager

Unit3

Part I Warm-up

Good afternoon. Today I’m here to talk about how to make effective business calls. Telephone communication is common nowadays, therefore, how to 1) ensure smooth business communication gets increasingly important. Now I’d like to introduce some tips on making proper business calls. First, you should know 2) the purpose of your call in advance. Make sure you have 3) all the documents you’ll need before you dial. One important thing we should not overlook is time schedule. Try to 4) schedule a specific time for calls. Before you make the call, be sure that you get rid of 5) all distractions. For example, turn off the radio, television, etc. When making the call, listen carefully and 6) confirm that you have understood each point. Don’t pretend you have understood when you haven’t. Another thing we should keep in mind is: let other people speak and try to avoid 7) interruptions. Speaking slowly and clearly is important. Try to avoid 8) strong accent. Besides, make sure 9) you sound polite and agreeable. Remember that you should not argue! Use 10) the optional choice method, such as “Which is better, Monday or Tuesday?”, “Morning or afternoon?”, “Ten or eleven a.m.”? And, of course, try to make your call brief. Avoid 11) lengthy calls. Ad ditionally, don’t try to be funny—you may be misunderstood. The last tip you should bear in mind is to 12) smile while you are talking. Your listener can “hear” your smile.

下午好。今天，我在这里讨论如何进行有效的业务呼叫。电话通信在当今社会是普遍存在的，因此，如何保证业务通信的顺利进行显得越来越重要。现在，我想介绍一些正确拨打商务电话的技巧。首先，你应该事先知道你打电话的目的。拨号前，请确保您已拥有所需的所有文档。我们不应该忽视的一件重要事情是时间表。尝试为呼叫安排特定的时间。在你打电话之前，一定要排除所有的干扰。例如，关掉收音机、电视机等。打电话时，要仔细听，确认你已经明白了每一点。不要假装你还没明白。我们应该记住的另一件事是:让别人说话，尽量避免被打断。说得慢而清楚是很重要的。尽量避免浓重的口音。此外，要确保你听起来有礼貌和讨人喜欢。记住，你不应该争论！使用可选的选择方法，例如“星期一或星期二哪个更好？“，”上午还是下午？“，”上午十点或十一点“？当然，尽量让你的电话简短。避免冗长的电话。此外，不要试图搞笑——你可能会被误解。你应该记住的最后一点是说话时要微笑。你的听众可以听到你的微笑。

Task 2 Leaving a message

Operator: Hello, ABC Co. Ltd. How can I help you?

Paul: This is Paul Jackson of Grand Company. Can I have extension 3421?

Operator: Certainly, hold on a minute and I’ll put you through.

Roy: Louise Paulson’s office. This is Roy speaking.

Paul: This is Paul Jackson calling. Is Louise in?

Roy: I’m sorry. She’s out at the moment.

Paul: When will she be back?

Roy: I’m afraid she won’t be back soon. Can I take a message?

Paul: Yes, could you ask her to call me at 979-326-8965. I need to talk to her about the order we placed last Friday. I’m afraid we have to make some changes to the order. Tell her it’s urgent.

Roy: Could you repeat the number please?

Paul: Yes, it’s 979-326-8965 and this is Paul Jackson.

Roy: Could you spell it?

Paul: P-A-U-L, Paul, J-A-C-K-S-O-N, Jackson. Paul Jackson.

Roy: Thank you, Mr. Jackson. I’ll make sure Louise gets this as soon as possible.

Paul: Thanks, bye.

Roy: Bye.

接线员:您好，ABC有限公司。我能为您做些什么？

保罗:我是大公司的保罗·杰克逊。我可以接3421分机吗？

接线员:好的，请稍等，我帮你接通。

罗伊:路易斯·保尔森的办公室。我是罗伊。

保罗:我是保罗·杰克逊。路易丝在吗？

罗伊:对不起。她现在出去了。

保罗:她什么时候回来？

罗伊:恐怕她不会很快回来。我可以留言吗？

保罗:是的，你能请她打979 - 326 -8965给我打电话吗？我得跟她谈谈上周五下的订单。恐怕我们得对订单做些修改。告诉她这很紧急。

罗伊:你能重复一下这个号码吗？

保罗:是的，我是979 - 326 -8965，我是保罗·杰克逊。

罗伊:你能拼一下吗？

保罗: P - A - U - L，保罗，J - A - C - K - S - O -N，杰克逊。保罗杰克逊。

罗伊:谢谢你，杰克逊先生。我会确保路易丝尽快得到这个。

保罗:谢谢，再见。

罗伊:再见。

Key:

Message Note

To: Louise Paulson

From: Paul Jackson

Phone: 979-326-8965

Message: Ring back to him about the order

They placed last Friday. They have to make

some changes to the order. It’s urgent.

Taken by: Roy

Video 1 Leaving a message

Receptionist: Hello, International Sales.

Mr. Schulz: Hello, this is Mr. Schulz here, calling from England.

Receptionist: Yes, Mr. Schulz, who do you want to speak to ?

Mr. Schulz: I’d like to speak to Mr. Matthews.

Receptionist: Fine. Hold the line, please. I’m connecting you now.

(connected)

Miss Perez: Hello. Mr. Matthew’s office. Who’s calling please?

Mr. Schulz: This is Mr. Schulz calling from England. Can I have a word with Mr. Matthews? Miss Perez: I’m afraid Mr. Matthews isn’t available. He’s gone to Hong Kong on business for a few days.

Mr. Schulz: When do you expect him back?

Miss Perez: He’ll be back on Friday afternoon. Is it urgent?

Mr. Schulz: Yes.

Miss Perez: Can I take a message for him?

Mr. Schulz: Yes, please. Will you tell him that we’ve just received your sample of the new assembly coffee table and are quite happy with it?

Miss Perez: Sur e. It’s very kind of you to say so. Can we expect an order from you?

Mr. Schulz: That’s why I’m making the call. Please tell Mr. Matthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

Miss Perez: OK, Mr. Schulz. Anything else?

Mr. Schulz: One more thing. Please inform Mr. Matthews that I won’t be able to get to your company that early this Saturday because of the rail strike. It’ll probably be afternoon before I arrive.

Miss Perez: No problem, I’ll give him the message.

Mr. Schulz: Thanks.

Miss Perez: You’re welcome. Goodbye.

接待员:您好，国际销售部。

舒尔茨先生:你好，我是舒尔茨先生，从英国打来的。

接待员:是的，舒尔茨先生，你想找谁？

舒尔茨先生:我想和马修斯先生讲话。

接待员:好的。请别挂断。我现在给你接通电话。

(连接)

佩雷斯小姐:你好。马修先生的办公室。请问是谁打来的？

舒尔茨先生:我是舒尔茨先生，从英国打来的。我能和马修斯先生谈谈吗？

佩雷斯小姐:恐怕马修斯先生不在。他去香港出差几天了。

舒尔茨先生:你希望他什么时候回来？

佩雷斯小姐:他星期五下午回来。有急事吗？

舒尔茨先生:是的。

佩雷斯小姐:我能替他捎个口信吗？

舒尔茨先生:是的，谢谢。你能告诉他，我们刚刚收到你的新组装咖啡桌样品，并对它很满意吗？

佩雷斯小姐:当然可以。你这么说真是太好了。我们能指望你方订货吗？

舒尔茨先生:这就是我打电话的原因。请告诉马修斯先生，我们对桌子的质量和设计很满意，但价格太高了。我们需要就此进行谈判。

佩雷斯小姐:好的，舒尔茨先生。还有什么？

舒尔茨先生:还有一件事。请告诉马修斯先生，由于铁路罢工，我本周六早些时候无法到贵公司。可能是下午我到达之前。

佩雷斯小姐:没问题，我会转告他的。

舒尔茨先生:谢谢。

佩雷斯小姐:不客气。再见。

Key:

1.Message 1) Will you tell him that we’ve just received your sample of the new assembly coffee

table and are quite happy with it?

Message 2) Please tell Mr. M atthews we’re quite happy with the quality and design of the table, but the price is too high. We need some negotiation on it.

Message 3) Please inform Mr. Matthews that I won’t be able to get to your company early on Saturday because of the rail strike. I probably won’t arrive until that afternoon.

您能告诉他我们刚收到您的新组装咖啡桌样品，并对此非常满意吗？

请告诉马修斯先生，我们对桌子的质量和设计很满意，但价格太高了。我们需要就此进行谈判。

请通知马修斯先生，由于铁路罢工，我星期六不能早点到贵公司。我大概要到下午才能到。

Unit4

Task 2 How to take meeting minutes

Recording the proceedings of a professional meeting can be a challenging task. If you are asked to take notes for the meeting, here are some tips that can help you do a good job.

First, arrive at the meeting ahead of schedule. Find a good seat in the middle of the group where you can hear everyone speak plainly. Be sure your pen or pencil works if you take notes by hand or check to see if the laptop provided for this purpose is plugged in (接通电源)and working as needed.

Second, consider using a rape recorder, which will help you ensure accuracy in transcribing proceedings. If you use such equipment, arrange to have it on hand at the time and location of the meeting, and be sure the equipment works properly by testing it before the meeting begins.

Third, use a consistent format. The usual criteria include the me eting’s name, location, date, and starting as well as ending time. Also mentioned at the top of your list are the names of attendees.

Fourth, follow the agenda. If an agenda was posted or distributed before the meeting, cover each of its points

in your minutes.

Fifth, be concise. Rather than writing each word that everyone says, just catch the highlights. Also, find out whether attendees wish to be identified by name or prefer to be kept anonymous.

Sixth, list specific outcomes. Important actions should be listed separately to catch reader’s attention. Check previous minutes to follow similar organization.

Seventh, after the meeting, write a meeting report from your notes. Sign your name at the bottom of the last page of the minutes. Distribute the final copy of meeting minutes to everyone who attended as well as absentees.

It is also important to organize all meeting minutes in a standard file so that it can well serve as future reference.

记录专业会议的记录可能是一项具有挑战性的任务。如果你被要求为会议做笔记，这里有一些提示可以帮助你做好工作。

首先，提前到达会议。在小组中间找一个好座位，在那里你可以听到每个人说话都很清楚。如果你用手记笔记，或者检查为此目的提供的笔记本电脑是否已插入(或)并根据需要工作，请确保你的钢笔或铅笔工作正常。

其次，考虑使用一个强奸记录员，这将有助于你确保转录过程的准确性。如果您使用此类设备，请安排在会议的时间和地点将其放在手边，并在会议开始前对其进行测试，以确保设备正常工作。

第三，使用一致的格式。通常的标准包括会议名称、地点、日期以及开始和结束时间。您的列表顶部还提到了与会者的姓名。第四，遵循议程。如果在会议之前发布或分发了议程，请在会议记录中说明其要点。

第五，简明扼要。不要写每个人说的每一个字，只要抓住重点。此外，了解与会者是希望按姓名进行标识，还是希望匿名。

第六，列出具体成果。为了引起读者的注意，应单独列出重要的行动。检查前几分钟以跟踪类似的组织。

第七，会议结束后，用笔记写一份会议报告。在分钟的最后一页底部签名。将会议记录的最终副本分发给出席会议的所有人和缺席人员。

在标准文件中组织所有会议记录也很重要，以便将来可以作为参考。

Video 1 Why are we here?

Gregory: Do you know why we are here?

Richard: No. I have no idea. He just popped in and told me there would be a meeting at 3:00.

Amy: I’m afraid it’s about cuts. I saw him this morning and he’s not happy.

Larry: Bad news! I guess you’ve all seen last month’s sales figure for the laptop X600.

Amy: No, actually I haven’t.

Richard: Me, neither.

Larry: Oh, well ,there’ s 21% drop from July.

Gregory: 21%? That’s a disaster.

Amy: I suppose you’re going to blame my sales team.

Larry: No, Amy. we are not going to blame anyone. Not today. We need to decide what We are going to do about it.

Richard: Well, before we go on, can we have a look at these poor figures?

Larry: Sorry, I’m not sure if I have…Ah, yes, I’ve got a few copies here. As you can see…

Amy: Larry, I want you to know it’s not my fault! My people have been working really hard to promote sales! Larry: Yes, yes, I know. But the fact is that the results are not good.

Richard: Maybe we can…

Amy: You should trust your team! There are always ups and downs in sales!

Larry: Look, Amy. I do have confidence in my team! I have called this meeting to see what my team suggests we do! So shall we get on with it? I suppose we can start by finding out why we are having these poor results. Gregory, would you please give us any analysis of these figures?

Gregory: Ur…Sorry, I don’t have anything prepared since I didn’t know…

Larry: Oh , well…

格雷戈里:你知道我们为什么来这里吗？

理查德:不，我不知道。他刚进来告诉我3点有个会议。

艾米:恐怕是关于削减。今天早上我看见他，他不高兴。

拉里:坏消息！我想大家都看过上个月X600笔记本电脑的销售数字。

艾米:不，实际上我没有。

理查德:我也是。

拉里:哦，嗯，比七月下降了21%。

格雷戈里: 21%？那是一场灾难。

艾米:我想你应该责怪我的销售团队。

拉里:不，艾米。我们不会责怪任何人。今天不行。我们需要决定我们要对此做些什么。

理查德:嗯，在我们继续之前，我们可以看看这些可怜的数字吗？

赖瑞:对不起，我不确定我是否有……啊，是的，我这里有几份。正如你所看到的…

艾米:拉里，我想让你知道这不是我的错！我的人一直在努力推销产品！

拉里:是的，是的，我知道。但事实是，结果并不好。

理查德:也许我们可以…

艾米:你应该信任你的团队！销售总是有起有落的！

拉里:看，艾米。我对我的团队有信心！我召开这次会议是为了看看我的团队建议我们做什么！那我们继续吧？我想我们可以先弄清楚为什么我们会有这些糟糕的结果。格雷戈里，你能给我们分析一下这些数字吗？

格雷戈里:你……对不起，我没有任何准备，因为我不知道……

拉里:哦，嗯……

Video 2 What can we do?

Larry: I’m sorry to have called this meeting at such short notice. Did you all get a copy of the sales figures? together: Yes.

Larry: Good. So you have seen from my memo the purpose of this meeting. Firstly, we need to figure out the reason for the drop, and secondly, what we should do about it. It might not be easy, but I want to finish the meeting by 3 o’clock.

Gregory: Ok.

together: Uh-huh.

Larry: Now, Amy, what do you think?

Amy: Well, there’ s lot more competition out there now.

Richard: In my opinion, the salespeople are not very motivated. We need to do something to encourage them to get out there and sell.

Amy: I think they’re working pretty hard already.

Larry: But it’s not hard enough, Amy! The need something to give them a bit of push. What about the bonus system? How many salespeople get bonuses now?

Amy: Not many.

Larry: Really? Why not?

Amy: The sales quotas are pretty high. You have to make $60,000 in sales. That’s a lot. Most people average about $ 45, 000.

Gregory: Per month?

Amy: Yes.

Richard: Well, maybe we should lower our quotas.

Larry: How’s that going to motivate them, Richard?

R ichard: If we lower the quotas, it will be easier for the salespeople to reach them. So more people will get…Amy: I don’t see the point. How’s that going to increase sales?

Larry: Let me finish.

Richard: Well, I think the quotas are just too high. The sal espeople don’t think they can reach them so they don’t try. But, if someone is making, say, $45, 000, and if the target is 50, 000, then they’ll work just a little bit harder to reach 50,000.

Gregory: I see what you mean. And if they get a nice bonus at $50, 000 then they’ll work even harder the next month.

Larry: Yes. You’ve got a good point! Let’s come up with a proposal for lower quotas.

拉里:很抱歉这么快就召开了这次会议。你们都拿到销售数字了吗？

一起:是的。

拉里:很好。所以你从我的备忘录中看出了这次会议的目的。首先，我们需要找出下降的原因，其次，我们应该做些什么。这可能不容易，但我想在3点以前完成会议。

格雷戈里:好的。

一起:嗯嗯。

拉里:艾米，你觉得呢？

艾米:嗯，现在有更多的竞争。

理查德:在我看来，销售人员的积极性不高。我们需要做些什么来鼓励他们去那里销售。

艾米:我想他们已经很努力了。

拉里:但还不够努力，艾米！需要一些东西给他们一点推动。奖金制度呢？现在有多少销售人员获得奖金？

艾米:不多。

拉里:真的吗？为什么不呢？

艾米:销售配额很高。你的销售额必须达到6万美元。这是很多。大多数人平均约45，000美元。

格雷戈里:每个月？

艾米:是的。

理查德:嗯，也许我们应该降低配额。

拉里:理查德，这怎么能激励他们呢？

理查德:如果我们降低配额，销售人员就更容易达到他们的要求。所以更多的人会得到…

艾米:我不明白这一点。这将如何增加销售？

拉里:让我说完。

理查德:嗯，我认为配额太高了。销售人员认为他们无法联系到他们，所以他们不会尝试。但是，如果有人赚45，000美元，如果目标是50，000美元，那么他们的工作就会稍微困难一点，达到50，000美元。

格雷戈里:我明白你的意思。如果他们拿到5万美元的奖金，下个月他们将更加努力地工作。

拉里:是的。你说得对！让我们提出一个降低配额的建议。

Unit5

Task 2 Receiving visitors Script: Receiving visitors is an important part of the receptionist?s 1) daily routine in the office. There is a certain procedure for receiving visitors. A receptionist should find out 2) whether the visitor has an appointment or not. If the visitor is an important client, the executive should come down to the reception area to 3) greet the visitor. Sometimes the receptionist or another secretary accompanies the visitor to the executive?s office. The receptionist or other secretary accompanies the visitor to the executive?s office. The receptionist announce 4) the visitor?s name, title and position, and introduced the executive to him/her. When a visitor?s request for a meeting cannot be satisfied, the receptionist should 5) apologize and make some suggestions for an alternative time. If a meeting is impossible, the receptionist should 6) express regret and explain why, with tact, so that the visitor?s feelings are not hurt. A receptionist should keep a register which includes 7) date, time, name and the firm the visitor works for. It can be referred to when there is a request for information. The receptionist should be polite, helpful, well-spoken, and always be 8) considerate and warm. When a visitor is waiting to see the executive, the receptionist should invite him/her to sit in an easy chair to wait. And if there is a delay, the receptionist should apologize, offer a cup of coffee or tea and 9) keep the visitor fully informed of the situation.

接待访客脚本:接待访客是接待员的重要组成部分？S1)办公室日常工作。接待访客有一定的程序。接待员应查明访客是否有预约。如果访客是重要的客户，行政人员应该到接待区迎接访客。有时接待员或另一秘书陪同客人到行政部门？s办公室。接待员或其他秘书陪同客人到行政部门？s办公室。接待员宣布来访者？并向行政人员介绍其姓名、职称和职务。当访客？如果不能满足会议的要求，接待员应该道歉，并提出其他时间的建议。如果会议不可能，接待员应该用机智表达遗憾和解释原因，以便来访者？美国的感情没有受到伤害。接待员应保存一份登记册，其中包括日期、时间、姓名和访问者工作的公司。当存在对信息的请求时，可以参考它。接待员应该礼貌、乐于助人、说话得体，并且总是体贴和热情。当客人在等行政人员时，接待员应邀请他/她坐在安乐椅上等候。如果有延误，接待员应该道歉，喝杯咖啡或茶，让客人充分了解情况。

Video 2 Meeting a business partner at the airport Script: (Mr. Lin and his secretary, Miss Wang, are waiting at the international Arrivals Hall at the airport. Mr.Lin holds a large sign reading “Welcome Ms. Jones ” and Miss Wang holds a bunch of flowers. Ms. Jones walks through the Green Exit. And then she sees the sign, waves, and goes toward them.) Mr.Lin: Ms. Jones? Ms. Jones: Yes, I?m Miranda Jones from Flora Garment Trading. Mr.Lin: My name is Lin Hua. I?m the sales Manager with Baiyun Sweaters. How do you do, Mr. Jones? Ms. Jones: How do you do? It?s very nice of you to come to meet me. Mr.Lin: You?re welcome. And may I introduced my secretary, Miss Wang? Ms. Jones: Sure, It?s a pleasure to meet you, Miss Wang. Miss Wang: The pleasure is mine. The flowers are for you, Ms. Jones. Ms. Jones: Oh, thank you. They are beautiful! You?re very kind. Mr.Lin: How was your flight, Ms. Jones? Ms. Jones: Very nice. The service on board was superb. And I managed a few hours? sleep, So I feel fine now. Mr.Lin: I am glad to hear that. Oh, let me help you with your luggage. Ms. Jones: Thank you. (Hands a suitcase to Mr. Lin) Mr.Lin: Is this your first visit to China? Ms. Jones: No. But it?s my first visit to Guangzhou. I hope it won?t be my last. Mr.Lin: I hope you will have a pleasant stay here. Ms. Jones: I?m sure I will. Mr.Lin: our car is out in the parking lot. Shall we drive to your hotel now? Ms. Jones: Yes, thank you, Let?s go. Mr.Lin: This way, please. (They walk out of the Hall and head for the parking lot and then drive to the hotel) Miss Wang: Here we are, Mr. Jones. This is the White Swan Hotel. We?ve reserved a room for you on the 6th floor with a balcony overlooking the park. Ms. Jones : Thank you very much. It?s very considerate of you. Miss Wang: Well, that?s the least we could do. (in the hotel room) Mr.Lin: This is your room, Ms. Jones. Is it Ok? Ms. Jones: Oh, yes, it?s lovely, very cozy and well-decorated! It?s really very thoughtful of you to have arranged it for me. Mr.

Lin: Not at all. Miss Wang: You must be very tired after your long trip. Is there anything else we can do for you? Ms. Jones: No , thanks. Not at the moment. Mr. Lin: Then we?ll be leaving now so that you can settle in. After all, We?ll have enough time for business during the next three days. Ms. Jones : Thank you. Mr. Lin: You?re welcome. We?ll contact you tomorrow morning. Ms. Jones: See you then. Mr. Lin & Miss Wang: See you!

在机场与商业合作伙伴会面的脚本:(林先生和他的秘书王小姐在机场的国际到达大厅等候。先生林小姐举着一个大牌子，上面写着“欢迎琼斯女士”，王小姐举着一束花。琼斯女士走过绿色出口。然后她看到了那个标志，挥手向他们走去。)先生林:琼斯女士？琼斯女士:是的，我？弗洛拉服装贸易公司的米兰达琼斯先生。先生林:我叫华林。我？我是白云毛线衫的销售经理。你好，琼斯先生？琼斯女士:你好？它？很高兴你来接我。先生林:你呢？欢迎。我可以介绍一下我的秘书王小姐吗？琼斯女士:当然可以？很高兴认识你，王小姐。王小姐:这是我的荣幸。这些花是给你的，琼斯女士。琼斯女士:哦，谢谢。他们很漂亮！你？太好了。先生林:琼斯女士，你的航班怎么样？琼斯女士:非常好。船上的服务非常出色。而且我还管理了几个小时？睡吧，我现在感觉很好。先生林:我很高兴听到这个消息。哦，让我帮你拿行李。琼斯女士:谢谢。(把手提箱递给林先生)林:这是你第一次来中国吗？琼斯女士:没有。但是它呢？这是我第一次来广州。我希望它赢了？这不是我的最后一次。先生林:我希望你在这里过得愉快。琼斯女士:我？我肯定会的。先生林:我们的车在停车场里。我们现在开车去你的旅馆好吗？琼斯女士:是的，谢谢，让我来？走吧。先生林:请这边走。王小姐:琼斯先生，我们到了。这是白天鹅宾馆。我们？我在六楼为你预订了一个带阳台的房间，可以俯瞰公园。琼斯女士:非常感谢。它？非常体贴你。王小姐:嗯，那？这是我们至少能做的。(在旅馆房间里)林:琼斯女士，这是你的房间。没事吧？琼斯女士:哦，是的，是吗？s可爱，非常舒适，装饰得很好！它？你为我安排这件事真是太周到了。林先生:一点也不。王小姐:长途旅行后你一定很累了。还有什么我们能为你做的吗？琼斯女士:不，谢谢。目前还没有。林先生:那我们呢？我现在就走，这样你就可以安顿下来了。毕竟，我们？在接下来的三天里我有足够的时间做生意。琼斯女士:谢谢。林先生:你呢？欢迎。我们？我明天早上联系你。琼斯女士:那就再见。林先生和王小姐:再见！

Unit6

Task 2

Distinguished guests, ladies and gentlemen,

Good morning. I am very honored to have the opportunity to address such a distinguished audience. My name is Monica Li and I’m in charge of the PR Department of Oracle China. What I’d like to do today is to provide you with some general information about Oracle Corporation and its latest developments in China. Hopefully, this introduction can help you gain a better understanding of our company.

My presentation will be divided into 2 parts. Firstly, Oracle, and secondly, Oracle China. The Presentation will last bout 5 minutes. If you have any questions, please feel free to ask at the end of my presentation.

I will start with Oracle, our parent company. Oracle Corporation, the world’s largest enterprise software

company, was founded in 1977 by Larry Ellison, Bob Miner and Ed Oates. Headquartered in Redwood Shores, California, Oracle employs over 42,000 individuals around the globe and has an annual revenue of 11 billion dollars. In 1989, Oracle formally entered China’s marke t and became the first global software giant to open offices in China. In July 1991, after nearly two years’ hard work, Oracle established a wholly-owned company in Beijing-Beijing Oracle Software Systems Co., Ltd.-to better exploit and serve the rapidly growing market here. On August 8th,, 2000, Oracle China formally opened its new office in the China World Trade Centre in Beijing. The prestigious opening showed the development of Ora cle’s long-term involvement and commitment in the Chinese market. At present, Oracle China has set up branches in Beijing, Shanghai, Guangzhou and Chengdu, providing Oracle’s 9i E-Business platform and Oracle E-Business Suite, as well as related consulting, education and support services for the Chinese market. By speeding up the localization of products, applications, channels and services, Oracle has realized a continuing and healthy development of its business in China.

This is all I want to say about Oracle and Oracle China and I hope this brief introduction has helped shed some light on our company. So, are there any questions you’d like to ask before we move on?

尊敬的来宾，女士们，先生们，

早上好。我很荣幸有机会向如此杰出的听众讲话。我的名字是MonicaLi，负责甲骨文中国公关部门。今天我想做的是向大家提供OracleCorporation 及其在中国的最新发展的一些一般信息。希望此介绍能帮助您更好地了解我们公司。

我的发言将分为两部分。首先是甲骨文，其次是甲骨文中国。演讲将持续大约5分钟。如果您有任何问题，请随时在我的演示结束时提问。

我将从甲骨文开始，我们的母公司。甲骨文公司是世界上最大的企业软件公司，1977年由拉里埃里森，鲍勃Miner和EdOates创立。Oracle总部位于加利福尼亚州红木海岸，在全球拥有42，000多名员工，年收入达110亿美元。1989年，甲骨文正式进入中国市场，成为首家在中国开设办事处

的全球软件巨头。1991年7月，经过近两年的努力，甲骨文在北京成立了一家全资公司&北京甲骨文软件系统有限公司，以更好地开拓和服务于快速增长的市场。2000年8月8日，甲骨文中国在北京中国世界贸易中心正式开设了新的办事处。这次盛大的开幕典礼显示出甲骨文在中国市场的长期参与和承诺的发展。目前，Oracle中国在北京、上海、广州、成都设有分公司，为中国市场提供Oracle9i电子商务平台和Oracle电子商务套件，以及相关的咨询、教育和支持服务。Oracle通过加快产品、应用程序、渠道和服务的本地化，实现了其在中国业务的持续健康发展。

这就是我想说的关于Oracle和OracleChina的一切，我希望这篇简短的介绍能够帮助我们公司了解一些情况。那么，在我们继续之前，您有什么问题要问吗？