Using MIS 3rd Edition Kroenke_Test bank Ch10

Using MIS, 3e (Kroenke)

Chapter 10 Managing Development

10.1 True/False Questions

1) Systems analysis and design is the process of creating and maintaining information systems. Answer: TRUE

Diff: 1Page Ref: 372

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Study Question: Study Question 1

2) Information systems are never off-the-shelf.

Answer: TRUE

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3) Systems development is exclusively a technical task for programmers and hardware designers. Answer: FALSE

Diff: 2Page Ref: 372

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4) The single most important criterion for information systems success is for users to take ownership of their systems.

Answer: TRUE

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5) One of the major purposes of the systems development process is to create an environment in which questions are both asked and answered.

Answer: TRUE

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6) Systems development always aims at a fixed target.

Answer: FALSE

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7) The average contribution per worker is directly proportional to the team size.

Answer: FALSE

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8) According to Brooks' Law, adding more people to a system development project will make the project later.

Answer: TRUE

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9) Understaffing is a one of the reasons for diseconomies of scale.

Answer: FALSE

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10) The systems development life cycle is the classical process used to develop information systems.

Answer: TRUE

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11) The output of the system definition phase of the SDLC is a set of approved user requirements.

Answer: FALSE

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12) The output of the system definition phase of the SDLC is a project plan which is the input to the requirements analysis phase.

Answer: TRUE

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13) The first step in the systems definition phase of the SDLC is to assess the feasibility of the project.

Answer: FALSE

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14) The four dimensions of feasibility are cost, schedule, technical, and organizational feasibility.

Answer: TRUE

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15) Technical feasibility refers to the likelihood that existing technology will be able to meet the needs of the system.

Answer: TRUE

Diff: 2Page Ref: 380

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16) In a project team, programmers are IS professionals who understand both business and technology.

Answer: FALSE

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17) During requirements definition of a project, the team will be heavy with systems analysts. Answer: TRUE

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18) Users need to have active involvement in the project after the development stage and during the testing stage.

Answer: FALSE

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19) Determining the system's feasibility is the most important phase in the systems development process.

Answer: FALSE

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20) The contents of a report or the fields in a data entry form are examples of requirements. Answer: TRUE

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21) Existing systems are the only source to determine requirements.

Answer: FALSE

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22) The development team will create a data model if the new system involves a new database or substantial changes to an existing database.

Answer: TRUE

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23) The data model is constructed on the basis of user interviews and must be validated by those users.

Answer: TRUE

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24) The easiest and cheapest time to alter the information system is in the component design phase.

Answer: FALSE

Diff: 2Page Ref: 382

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25) Hardware specifications are done in the requirements analysis phase of the SDLC. Answer: FALSE

Diff: 2Page Ref: 383

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26) Procedures for normal, backup, and failure recovery operations are developed in the component design phase of the SDLC.

Answer: TRUE

Diff: 2Page Ref: 383

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27) Tasks in the implementation phase are to build, test, and convert the users to the new system. Answer: TRUE

Diff: 2Page Ref: 384

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28) A test plan consists of sequences of actions that programmers will take when developing the new system.

Answer: FALSE

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29) A comprehensive test plan should cause every error message to be displayed.

Answer: TRUE

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30) Test plans include only the normal actions that users will take.

Answer: FALSE

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31) Developers can reduce the labor cost of testing by writing programs that invoke system features automatically.

Answer: TRUE

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32) Beta testing is the first stage of testing.

Answer: FALSE

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33) Beta testing is the process of allowing future system users to try out the new system on their own.

Answer: TRUE

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34) The project manager has the final say when the system is ready for use.

Answer: FALSE

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35) System conversion refers to the process of installing the new system once the system has passed integrated testing.

Answer: TRUE

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36) With pilot installation, the organization implements the entire system across the entire business.

Answer: FALSE

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37) With parallel installation, the new system is installed in phases across the organization(s). Answer: FALSE

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38) With plunge installation, the organization shuts off the old system and starts the new system. Answer: TRUE

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39) Creating the database and testing the data occurs in the maintenance phase of the SDLC. Answer: FALSE

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40) With regard to the software component, software developers group fixes for high-priority failures into a patch that can be applied to all copies of a given product.

Answer: TRUE

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41) Vendors bundle fixes of low-priority problems into large groups called service packs. Answer: TRUE

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42) Patches typically involve fixes to hundreds or thousands of problems.

Answer: FALSE

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43) The maintenance phase usually starts another cycle of the SDLC process.

Answer: TRUE

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44) One of the problems of the waterfall nature of the SDLC is that the team needs to do more requirements work, even after a phase is supposedly finished.

Answer: TRUE

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45) Projects that spend too little time documenting requirements are sometimes said to be in analysis paralysis.

Answer: FALSE

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46) Small scale projects seldom have professional IT support.

Answer: TRUE

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47) Large scale projects tend to be informal and loose.

Answer: FALSE

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48) Small scale projects usually involve experienced personnel who can work independently with minimal supervision.

Answer: FALSE

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49) You can trade off project requirements against both time and cost.

Answer: TRUE

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Study Question: Study Question 5

50) A baseline shows the final time and cost budget for a project.

Answer: FALSE

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51) In an SDLC, adding more people creates diseconomies of scale.

Answer: TRUE

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52) Each task in a project should culminate in one or more results or deliverables. Answer: TRUE

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53) A Gantt chart is a hierarchy of the tasks required to complete a project.

Answer: FALSE

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54) One of the trade-offs of project management is to take resources from tasks not on the critical path and assign them to tasks on the critical path.

Answer: TRUE

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55) Any task not on the critical path can run late without ever delaying the project. Answer: FALSE

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56) The initial WBS plan is denoted as the baseline WBS.

Answer: FALSE

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57) One of the ways in which companies address the difficulties of scheduling a large-scale project is to avoid the major schedule risks and never develop software in-house.

Answer: TRUE

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58) A function point is the sequence of activities that determines the earliest date by which the project can be completed.

Answer: FALSE

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59) Configuration control refers to a set of management policies, practices, and tools that developers use to maintain control over the project's resources.

Answer: TRUE

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60) Diseconomies of scale is the process by which users agree to one set of requirements, then add a bit more, then add a bit more, until, over time, they have described a completely new project.

Answer: FALSE

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Study Question: Study Question 8

10.2 Multiple Choice Questions

1) Which term refers to the process of creating and maintaining information systems?

A) competitive intelligence

B) process mapping

C) systems development

D) marketing management

Answer: C

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2) All of the following are components involved in the development of an information system except ________.

A) hardware

B) software

C) data

D) policies

Answer: D

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3) Which component of an information system specifically requires business knowledge and an understanding of group dynamics?

A) procedures

B) people

C) data

D) hardware

Answer: A

Diff: 2Page Ref: 372

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4) Which component of an information system specifically requires human resource and related expertise?

A) procedures

B) people

C) data

D) hardware

Answer: B

Diff: 2Page Ref: 372

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5) Which of the following observations is true?

A) Systems development addresses only three components: hardware, software, and data.

B) Systems development has a much narrower scope than computer program development, which involves software programs, with some focus on data and databases.

C) Systems development is exclusively a technical task.

D) Systems development requires coordinated teamwork of both specialists and nonspecialists with business knowledge.

Answer: D

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6) Which of the following sources for software do not apply to information systems?

A) off-the-shelf

B) off-the-shelf with adaptation

C) tailor-made

D) both tailor-made and off-the-shelf with adaptation

Answer: A

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7) In information systems development, a business manager cannot pass off ________ to the IT department.

A) data problems

B) procedure problems

C) hardware problems

D) program problems

Answer: B

Diff: 2Page Ref: 373

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8) What is the single most important criterion for the success of information systems?

A) Consumers should be aware of systems development.

B) Users should take ownership of their systems.

C) Business managers should take care of all problems.

D) Business managers should understand organizational change.

Answer: B

Diff: 2Page Ref: 373

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9) According to Brooks' Law, adding more people to a system development project will

________.

A) lower the total project cost

B) speed up the project

C) delay the project's completion

D) require less coordination

Answer: C

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Study Question: Study Question 2

10) Adding more people to a delayed systems development project will further delay the project because ________.

A) it is more difficult to schedule tasks

B) training new people slows down team members

C) it is more difficult to analyze the system requirements

D) it is more difficult to budget project costs

Answer: B

Diff: 2Page Ref: 375

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Study Question: Study Question 2

11) The correct sequence for the five phases in the systems development life cycle (SDLC) process is ________.

A) requirements analysis; system definition; system maintenance ; component design; implementation

B) system definition; requirements analysis; component design; implementation; system maintenance

C) requirements analysis; component design; system definition; implementation; system maintenance

D) system definition; component design; requirements analysis; implementation; system maintenance

Answer: B

Diff: 3Page Ref: 376

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Study Question: Study Question 3

12) The project plan is made in the ________ phase of the systems development life cycle.

A) requirements analysis

B) system definition

C) component design

D) implementation

Answer: B

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13) The systems development life cycle (SDLC) process begins with the ________ phase.

A) requirements analysis

B) system definition

C) component design

D) project planning

Answer: B

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Study Question: Study Question 3

14) The first step in the systems definition phase of the SDLC is to ________.

A) plan the project

B) conduct a feasibility study

C) define the goals and scope

D) form the project team

Answer: C

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15) Once we have defined the project's goals and scope, the next step is to ________.

A) plan the project

B) assess feasibility

C) determine requirements

D) form the project team

Answer: B

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16) What are the four dimensions of feasibility?

A) planning, process, technical, and budgetary feasibility

B) operational, strategic, technical, and tactical feasibility

C) cost, schedule, technical, and organizational feasibility

D) schedule, process, technical, and competitive feasibility

Answer: C

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17) An element of ________ feasibility concerns whether the new system fits with legal requirements.

A) cost

B) schedule

C) technical

D) organizational

Answer: D

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18) Does the company have a management policy that prohibits releasing customer data? Such a question is critical to understanding ________ feasibility.

A) cost

B) schedule

C) technical

D) organizational

Answer: D

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19) ________ feasibility refers to whether existing technology is likely to be able to meet the needs of the new system.

A) Cost

B) Schedule

C) Technical

D) Organizational

Answer: C

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20) ________ are IS professionals who understand both business and technology.

A) Software engineers

B) Database administrators

C) Project managers

D) Systems analysts

Answer: D

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21) During the requirements definition stage, the team will be heavy with ________.

A) systems analysts

B) programmers

C) testers

D) database designers

Answer: A

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22) Identify the most important phase in the systems development process.

A) determining requirements

B) component design

C) implementation

D) system maintenance

Answer: A

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23) The primary purpose of the ________ phase of the SDLC approach is to determine and document the specific features and functions of the new system.

A) system definition

B) component design

C) requirements analysis

D) system maintenance

Answer: C

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24) The easiest and cheapest time to alter the information system is in the ________ phase.

A) component design

B) requirements analysis

C) implementation

D) system definition

Answer: B

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25) The development team determines the job descriptions and functions of people who will use the new system in the ________ phase of the SDLC.

A) system definition

B) component design

C) requirements analysis

D) implementation

Answer: B

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26) Hardware specification is done in the ________ phase of the SDLC.

A) system definition

B) component design

C) requirements analysis

D) implementation

Answer: B

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Study Question: Study Question 3

27) Procedures for normal, backup, and failure recovery operations are developed in the

________ phase of the SDLC.

A) system definition

B) component design

C) system maintenance

D) implementation

Answer: B

Diff: 2Page Ref: 383

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Study Question: Study Question 3

28) Tasks in the ________ phase of the SDLC are to build, test, and convert the users to the new system.

A) system definition

B) component design

C) system maintenance

D) implementation

Answer: D

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29) A(n) ________ consists of sequences of actions that users will take when using the new system.

A) activity log

B) quality assurance program

C) test plan

D) project plan

Answer: C

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30) The last stage of testing is the ________ test, where future system users try out the new system.

A) commercial

B) acceptance

C) beta

D) alpha

Answer: C

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Study Question: Study Question 3

31) In a ________ installation, the new system runs alongside the old one until it has been tested and is fully operational.

A) pilot

B) phased

C) parallel

D) plunge

Answer: C

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32) A ________ installation is the riskiest because the old system is turned off and the new system is turned on.

A) pilot

B) phased

C) parallel

D) plunge

Answer: D

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33) If a company installs and tests only a portion of the new system, then repeatedly installs and tests portions of the new system until it is complete, this known as a ________ installation.

A) pilot

B) phased

C) parallel

D) plunge

Answer: B

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34) Plunge installation is sometimes called ________ installation.

A) direct

B) loop

C) serial

D) operational

Answer: A

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35) Once the system has passed integrated testing, the organization installs the new system. Which term is used to refer to this activity?

A) post-beta stage

B) system conversion

C) quality audit

D) system control

Answer: B

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36) Tracking both failures and requests for enhancements occurs in the ________ phase of the SDLC.

A) implementation

B) maintenance

C) requirements analysis

D) component design

Answer: B

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37) Creating the database and testing the data occurs in the ________ phase of the SDLC.

A) implementation

B) maintenance

C) requirements analysis

D) component design

Answer: A

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Study Question: Study Question 3

38) Which of the following is done in the maintenance phase of the SDLC?

A) training

B) fixing failures

C) obtaining requirements

D) routine maintenance

Answer: B

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39) Software vendors often bundle large bunches of fixes for low-priority problems into groups called ________.

A) technical fixes

B) patches

C) service packs

D) enterprise packs

Answer: C

Diff: 1Page Ref: 387

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Study Question: Study Question 3

40) With regard to the software component, software developers group fixes for high-priority failures into ________ that can be applied to all copies of a given product.

A) a beta version

B) a patch

C) service packs

D) trial packs

Answer: B

Diff: 1Page Ref: 387

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Study Question: Study Question 3

41) The main problem of the SDLC approach to systems development is the ________ nature of the process.

A) fluid

B) sporadic

C) waterfall

D) cyclical

Answer: C

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Study Question: Study Question 3

42) Which of the following is not one of the reasons for the problems with SDLC?

A) lack of implementation training for users

B) waterfall nature of the SDLC

C) difficulty of documenting requirements in a usable way

D) approximation errors in budgeting and scheduling

Answer: A

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Study Question: Study Question 3

43) Spending too much time with documenting requirements of the problem leads to ________.

A) blind spots

B) errors of omission

C) analysis paralysis

D) information overload

Answer: C

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Study Question: Study Question 3

44) In order to address the problems facing development forecasting, development methodologies other than the SDLC have emerged for developing systems through a series of small, manageable chunks. Which of the following is not one of them?

A) rapid application development

B) integrated development

C) extreme programming

D) object-oriented development

Answer: B

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Study Question: Study Question 3

45) Which of the following is a characteristic of a large-scale systems development project?

A) lax security

B) limited budget

C) short development interval

D) IT personnel with diverse backgrounds

Answer: D

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Study Question: Study Question 4