商务沟通

1.The importance of

communicating skill

in business.

1)Heightened

competition

domestically and

globally.

2)Expanded

team-based

management.

3)Increasingly diverse

workplace.

4)Dealing with greater

stress, listening to

and empathizing

with fellow

employees.

5)Thriving in the age

of knowledge.

6)The general social

situation.

7)The working people

in the organization.

8)The management.

2.Why there should be

a need to conduct

DC?

1)Downward

communication:

refers to the

communication

which goes from the

top to the bottom,

from the management

to the subordinates.

2)One thing some

managers may

neglect is the need on

the employees’side

for the downward

information.

Employees are

concerned about

many things—some

related to themselves,

others related to the

very organization

they are working in.

3)Keeping employees

informed of the

situation of the

organization, first of

all, shows the

recognition of the

employees’need for

information from the

management, which

will have a strong

cohesive impact on

the employees for the

organization. Second,

telling employees the

real situation the

organization faces

will clarify some

likely doubts and

even rumors among

the employees. Third,

by telling employees

the relevant

information, the

management can get

the necessary

feedback, positive or

negative, they expect

from employees.

Furthermore, as DC

originates from the

management, it is

always authoritative

and influential.

3.How to sustain the

corporate culture?

1)The selection

process ensures that

new employees have

values and attitudes

that are compatible

with those of the

founder or top

managers of the

organization.

2)The behavior of top

managers continually

conveys to all

employees which

actions are desired

and which are not.

3)The way in which

the organization

socializes new

entrants leads to

sustaining the culture.

Use of mentors (a

wise and trusted

guide and advisor)

\training programs\

formal orientation

sessions.

4.How important is

the role of listening

in business?

1)Business people rely

heavily on oral

communication. Oral

communication

results in both

efficiency and

economy for the

related

communicators. For

business people, they

expect efficiency and

economy in their

day-to-day business

handling.

2)To the top

management,

listening is not

something extra, but

something beneficial

(as additional

information).

3)To the intermediate

management, the top

management depends

so much on the

departmental

managers to do things

better, so managers at

the intermediate level

should be sharp

listeners while

receiving directives

from their bosses.

And a mid-leveled

manager should try to

get a clear idea of the

message.

4)Listening to the

line-employees is

important because

they are end-receivers

of the message. It is

essential for them to

correctly understand

the message they

have received.

5)Poor listening for

internal

communication can

result in nothing but

misunderstanding,

which may occur at

any level in an

organization. For

external

communication, may

result in a distrust of

an organization’s

capabilities.

6)Reasons of poor

listening: listening is

hard work,

competition of

advertisement, the

rush to action, speed

difference, and lack

of training.

7)Benefits of better

listening: improves

relationships, fewer

misunderstandings,

and better

understanding.

8)Active listening

attitude: as powerful

as speech, saves time,

important and

worthwhile for

everyone.

5.How to make an

effective public

speech?

1)Make an outline:

select delimitate and

justified topic,

formulize an outline,

collecting the data

required through

printed, audiovisual,

Internet, clipping,

jotting, classifying,

marking, and

computer storing.

2)Have a good content:

amazing beginning

(d on’t start with a

whimper) and good

end (d on’t simply end

a speech with

questions and

answers), inform or

instruct which can

teach something new,

persuasive purpose,

entertainment.

3)Good preparation:

d on’t rea d a speech

word for word,

4)The way you deliver:

gesture, eye contact,

clothing, passion (the

more passionate you

are about your topic,

the more likely your

audience will act on

your suggestions),

etc.

5)Confidence/stage-frig

ht.

6)Audience analysis:

first, finding out who

and how many are

coming for the

speech, next, thinking

about audience’s

likely response for

the speech, and

finally, assess in a

critical way the likely

relationship between

the coming audience

and ourselves.

7)Realize that people

want you to succeed.

8)Don’t apologize for

any nervousness or

problem.

9)Keep your audience

hanging and thinking.

6.How to be an

effective organizer

for the meeting?

1)Careful check at the

beginning so as to

ensure that all the

preparatory work is

well done and

nothing remains

undone or goes

wrong.

2)Skillful control

during the meeting:

whether all members

have participated in

the discussion,

whether the meeting

is on the right track,

handling conflict or

disagreement,

preventing eloquent

speakers form

“monopolizing”the

discussion, and

having a sense of

time.

3)All is well that ends

well. In this way, all

the participants will

have a deeper

impression of the

meeting, especially

when they are

divided into several

groups for different

issues.

7.What behavior

could be

appropriate for an

effective team or

how to make a team

effective?

1)Take responsibility

for the success of the

team.

2)Be a person who

delivers on

commitments.

3)Be a contributor to

discussions.

4)Give your full

attention to

whomever is

speaking and

demonstrate this by

asking.

5)Asking helpful

questions.

6)Develop techniques

for getting your

message across to the

team.

7)Learn to give and

receive useful

feedback.

8)Team goals are as

important as

individual goals.

9)The team understands

the goals and is

committed to

achieving them.

10)Trust replaces fear

and people feel

comfortable taking

risks.

11)Respect,

collaboration and

open-mindedness are

prevalent.

12)Team members

communicate readily;

diversity of opinions

are encouraged.

13)Decisions are made

by consensus and

have the acceptance

and support of the

members of the team.

8.Cite examples of the

cultural differences

between your

country and the

other country.

1)American:

individualism,

eloquence, privacy,

going Dutch.

2)Japanese:

collectivism, silence,

openness.

3)Western countries:

showing yourself,

instant friendship.

4)China: being modest,

Chinese hospitality,

long-term

relationship.

9.How to handle

communication

effectively?

1)Learn to respect each

other’s cultures.

2)Avoid

misunderstandings:

a)Be objective about

the cultural

differences: social

values, attitudes

towards roles and

status, ways of

making decisions,

cultural context, and

social customs.

b)Pay attention to the

language barriers:

employing a

consultant, using an

interpreter, learning

the targeted

languages.

c)Use skills when

communicating

cross-culturally:

similarities and

dissimilarities,

cultural sensitivities,

cultural biases, and

flexibility and

patience.

3)Negotiate effectively.