组织行为学 练习12章

组织行为学 练习12章
组织行为学 练习12章

Chapter 12 Basic Approaches to Leadership

MULTIPLE CHOICE

What Is Leadership?

1. John Kotter’s view argues that management focuses on coping with complexity, whereas

leadership focuses on coping with _____.

a. conflict

b. success

c. defeat

d. morale

e. change

(e; Moderate; Management and Leadership; p. 385)

2. Which of the following roles focuses on bringing about order and consistency by drawing up

formal plans?

a. leadership

b. management

c. task structure

d. initiating structure

e. none of the above

(b; Easy; Management; p. 385)

3. Leadership is best defined as _____.

a. the ability to influence a group in goal achievement

b. keeping order and consistency in the midst of change

c. implementing the vision and strategy provided by management

d. coordinating and staffing the organization and handling day-to-day problems

e. not a relevant variable in modern organizations

(a; Moderate; Leadership; p. 385)

4. Which of the following statements regarding leadership is true?

a. All leaders are managers.

b. Formal rights enable managers to lead effectively.

c. All managers are leaders.

d. All leaders are hierarchically superior to followers.

e. Nonsanctioned leadership is as important as or more important than formal influence.

(e; Challenging; Leadership; p. 386) {AACSB: Analytic Skills}

Trait Theories

5. Which theory differentiates leaders from nonleaders by focusing on personal qualities and

characteristics?

a. Fiedler’s perspective

b. characteristic theory

c. LPC

d. contingency theory

e. trait theory

(e; Easy; Trait Theories; p. 386)

241

6. According to a comprehensive review of the leadership literature, what is the most important trait

of effective leaders?

a. conscientiousness

b. openness

c. extraversion

d. agreeableness

e. emotional stability

(c; Easy; Big Five and Trait Theories; p. 386)

7. Recent studies indicate that ________ may indicate effective leadership.

a. an endless supply of terrific ideas

b. a compelling vision

c. a highly analytical mind

d. outstanding training

e. emotional intelligence

(e; Easy; Emotional Intelligence and Trait Theories; p. 387)

8. Emotional intelligence is so critical to effective leadership because one of its core components is

________.

a. conscientiousness

b. empathy

c. openness

d. extraversion

e. agreeableness

(b; Easy; Trait Theories; p. 387)

9. There is fairly strong evidence that traits can predict _____ more accurately than leadership

effectiveness.

a. leadership emergence

b. extraversion in leaders

c. leadership awareness

d. leadership competence

e. the conscientiousness of leaders

(a; Moderate; Trait Theories; p. 388)

Behavioral Theories

10. Trait research suggests that we focus on _____, whereas behavioral studies imply that we can

effectively _____.

a. teaching people certain traits; teach people certain behaviors

b. selecting the right person for a job; train leaders

c. changing jobs to suit people; change people to suit jobs

d. training new employees; dispense with training

e. identifying certain traits in leaders; ignore leaders’ traits

(b; Moderate; Trait Theories versus Behavioral Theories; p. 389) {AACSB: Analytic Skills}

11. If trait theories of leadership are valid, then leaders are _____.

a. trained

b. born

c. authoritarian

d. educated

e. grown

(b; Moderate; Trait Theories; p. 389)

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12. If behavioral leadership theories are correct, then _____.

a. leadership behaviors are consistent

b. leaders are born with leadership behaviors

c. leaders’ behavior should be altered

d. leadership can be taught

e. women generally make better leaders than men

(d; Moderate; Behavioral Theories; p. 389)

13. Which of the following is not a behavioral theory of leadership?

a. Ohio State studies

b. Fiedler model

c. University of Michigan studies

d. managerial grid

e. All of the above are behavior theories of leadership.

(b; Moderate; Behavioral Theories; pp. 389-390) {AACSB: Analytic Skills}

14. The two dimensions of leadership behavior explained in the Ohio State studies are _____.

a. coercion and motivation

b. concern for people and concern for production

c. employee-oriented and production-oriented

d. initiating structure and consideration

e. operant conditioning and classical conditioning

(d; Moderate; Ohio State Studies; p. 389) {AACSB: Analytic Skills}

15. According to the Ohio State studies, the e xtent to which a leader’s behavior is directed toward

getting the job done is called _____.

a. consideration

b. maximization

c. relationship-oriented

d. path-goal

e. initiating structure

(e; Moderate; Initiating Structure; p. 389)

16. A leader high in initiating structure would do which of the following?

a. seek consensus

b. exhibit laissez-faire type of leadership

c. maximize leader-member relations

d. assign group members to particular tasks

e. empower employees to make their own decisions

(d; Moderate; Initiating Structure; p. 389) {AACSB: Analytic Skills}

17. According to the Ohio State studies, the extent to which a leader is likely to have job relationships

characterized by mutual trust and respect for his/her employees is _____.

a. consideration

b. matrix

c. consensus-building

d. LPC

e. maximization

(a; Moderate; Consideration; p. 389)

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18. The two dimensions of leadership behavior identified in the University of Michigan studies are

_____.

a. coercion and motivation

b. emotional and rational

c. employee-oriented and production-oriented

d. initiating structure and consideration

e. initiation and completion

(c; Moderate; University of Michigan Studies; p. 390) {AACSB: Analytic Skills}

19. The University of Michigan studies define a(n) _____ leader as one who takes personal interest in

the needs of his/her subordinates.

a. LMX

b. contextual

c. employee-oriented

d. consensus-building

e. consummate

(c; Moderate; Employee-Oriented Leaders; p. 390)

20. If a leader’s main concern is accomplishing his/her group’s tasks, the University of Michigan

studies label this leader _____.

a. consideration-oriented

b. managerial

c. ineffective

d. high achieving

e. production-oriented

(e; Moderate; Production-Oriented Leaders; p. 390)

21. According to University of Michigan researchers, which type of leaders is associated with higher

group productivity and higher job satisfaction?

a. situational

b. employee-oriented

c. production-oriented

d. initiating structure-oriented

e. heliocentric

(b; Moderate; Employee-Oriented Leaders; p. 390)

22. The graphic portrayal of a two-dimensional view of leadership style by Blake and Mouton is known

as the _____.

a. least preferred co-worker scale

b. leader-participation model

c. autocratic-democratic continuum

d. managerial grid

e. matrix of discretion

(d; Easy; Managerial Grid; p. 390)

23. According to the Managerial Grid, managers perform best using which of the following styles?

a. 9,9

b. consideration

c. contingency

d. development-oriented

e. rigid

(a; Moderate; Managerial Grid; p. 390)

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24. According to Blake and Mouton, a leader with a 9,1 style can best be described as a(n) ____ type

of leader.

a. visionary

b. laissez-faire

c. authority

d. effusive

e. contrasting

(c; Moderate; Managerial Grid; p. 390)

Contingency Theories: Fiedler Model and Situational Leadership Theory

25. All contingency theories are based on the idea that effective leadership performance depends on

_____.

a. the proper match between the le ader’s style and the control the situation gives the leader

b. selecting the right leadership style based on the level of the followers’ readiness

c. using a leadership style that is appropriate to the situational conditions

d. making use of the best path for the goal that is identified

e. none of the above

(c; Challenging; Contingency Models; p. 392) {AACSB: Analytic Skills}

26. Who proposed a contingency theory?

a. Fiedler

b. Surber

c. Grey

d. Deickman

e. Swartz

(a; Easy; Fiedler Contingency Model; p. 392)

27. The first comprehensive contingency model for leadership was developed by _____.

a. Hersey and Blanchard

b. Blake and Mouton

c. Fred Fiedler

d. John Kotter

e. Douglas Surber

(c; Moderate; Fiedler Contingency Model; p. 392)

28. Which model represents the theory that effective group performance depends on the proper

match between a leader’s style and the degree to which the situation gives control to the leader?

a. Leader-Member Exchange Model

b. Fiedler’s Contingency Model

c. Hersey and Blanchard’s Situational Leadership Model

d. Vroom and Yetton’s Leader-Participation Model

e. none of the above

(b; Moderate; Fiedler Contingency Model; p. 392)

29. Who developed the LPC (least preferred co-worker) questionnaire?

a. Wachner

b. Fiedler

c. House

d. Blake and Mouton

e. Surber

(b; Moderate; Least Preferred Coworker; p. 392)

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30. In Fiedler’s model, if a respondent describes his or her least preferred co-worker in relatively

positive terms, then the respondent is considered to be _____.

a. relationship-oriented

b. people-oriented

c. consensus-building

d. consideration-focused

e. unrealistic

(a; Challenging; Least Preferred Coworker; p. 392) {AACSB: Analytic Skills}

31. If a survey respondent sees his or her least preferred co-worker in unfavorable terms, Fiedler

would categorize the respondent as _____.

a. overly critical

b. task-oriented

c. emotionally deficient

d. insightful

e. laissez-faire

(b; Moderate; Least Preferred Coworker; p. 392) {AACSB: Analytic Skills}

32. Fiedler’s contingency model assumes that an individual’s leadership style is _____.

a. changeable

b. contingent

c. situational

d. fixed

e. intangible

(d; Moderate; Fiedler Contingency Model; p. 392)

33. Three situational criteria identified in the Fiedler model are _____.

a. job requirements, position power, and leadership ability

b. charisma, influence, and leader-member relations

c. leader-member relations, task structure, and position power

d. task structure, leadership ability, and group conflict

e. emotional intelligence, group orientation, and employee status

(c; Moderate; Fiedler’s Key Situational Factors; p. 393) {AACSB: Analytic Skills}

34. Fiedler labels the degree of confidence, trust, and respect that subordinates have in their leader

as _____.

a. leader-member relations

b. relationship orientation

c. positional power

d. employee-orientation

e. none of the above

(a; Easy; Leader-Member Relations; p. 393)

35. The degree to which job assignments are procedurized is classified in the Fiedler model as _____.

a. leader-member relations

b. task orientation

c. task structure

d. initiating structure

e. productivity oriented

(c; Moderate; Task Structures; p. 393)

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36. Fiedler’s theory predicts that an individual who is considered task oriented w ill be most effective

when the situation is _____.

a. moderately to highly favorable

b. moderately favorable

c. moderately to highly unfavorable

d. very favorable or very unfavorable

e. highly favorable

(d; Challenging; Matching Leaders and Situations; pp. 393-394) {AACSB: Analytic Skills}

37. Based on the contingency theory, if the leadership style does not match the situation, you should

_____.

a. change the leader to fit the situation

b. change the situation to fit the leader

c. accept this circumstance as unchangeable

d. either a or b

e. retrain the leader in a more appropriate style

(d; Moderate; Matching Leaders and Situations; p. 394) {AACSB: Analytic Skills}

38. The reconceptualization of the contingency model by Garcia and Fiedler is called _____ theory.

a. situational

b. cognitive resource

c. evaluative

d. leadership recognition

e. cognitive dissonance

(b; Moderate; Cognitive Resource Theory; p. 395)

39. Cognitive resource theory focuses on the role of ____ as a form of situational unfavorableness

and how a leader’s intelligence and experience influence his or her reaction.

a. stress

b. task structure

c. position power

d. conflict

e. resolution

(a; Moderate; Cognitive Resource Theory; p. 395)

40. All of the following are findings of the cognitive resource theory except _____.

a. low stress situations show a positive relationship between intellectual abilities and performance

b. low stress situations show a positive relationship between job experience and performance

c. high stress situations show a negative relationship between intellectual abilities and

performance

d. high stress situations show a positive relationship between job experience and performance

e. None of the above are findings of the theory.

(b; Moderate; Cognitive Resource Theory; p. 395) {AACSB: Analytic Skills}

41. Hersey and Blanchard developed which of the following?

a. situational leadership theory

b. cognitive resource theory

c. managerial grid model

d. path-goal theory

e. cognitive orientation model

(a; Moderate; Situational Leadership Theory; p. 395)

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42. Hersey and Blanchard’s leadership theory differs from other leadership theories primarily because

it _____.

a. explores the role of the expectations of the leader for the follower

b. focuses on the followers

c. holds that leadership style should be dependent on the situation

d. is normative

e. deals strictly and exclusively with contingencies

(b; Challenging; Situational Leadership Theory; p. 395) {AACSB: Analytic Skills}

43. According to Hersey and Blanchard, readiness encompasses the _____.

a. degree of confidence, trust, and respect members have in their leader

b. amount of influence a leader has over variables such as hiring, firing, and salaries

c. level of morale and satisfaction of the employees

d. ability and willingness of the followers to accomplish a task

e. all of the above

(d; Moderate; Readiness; p. 396) {AACSB: Analytic Skills}

44. Hersey and Blanchard say that the laissez-faire leadership style should be used when employees

are ____ to accomplish a task.

a. unable and willing

b. able and unwilling

c. unable and unwilling

d. able and willing

e. none of the above

(d; Moderate; Situational Leadership Theory; p. 396) {AACSB: Analytic Skills}

45. What theory was developed by Robert House?

a. cognitive resource model

b. decision theory

c. leader-member exchange theory

d. path-goal theory

e. situational leadership theory

(d; Moderate; Path-Goal Theory; p. 396)

46. The leadership model that integrates the expectancy theory of motivation with the Ohio State

leadership research is _____.

a. path-goal

b. contingency

c. leader-participation

d. leader-member exchange

e. cognitive arousal

(a; Challenging; Path-Goal Theory; p. 396)

47. What is the essence of the path-goal theory?

a. Successful leadership is achieved by selecting the right leadership style.

b. Stress is a form of situational unfavorableness and a leader’s reaction to it depends on his or

her intelligence and experience.

c. Effective group performance depends on the proper match between the leader’s style and the

degree to which the situation gives control to the leader.

d. Leaders establish a special relationship with a small group of their followers because of time

pressures.

e. The leader is responsible for providing followers with the information, support, or other

resources necessary for them to do their jobs.

(e; Moderate; Path-Goal Theory; p. 397) {AACSB: Analytic Skills}

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48. The leadership behaviors identified by the path-goal theory are _____.

a. supportive, employee-oriented, laissez-faire, and participative

b. achievement-oriented, supportive, humanistic, and directive

c. participative, achievement-oriented, directive, and supportive

d. directive, participative, supportive, and laissez-faire

e. affective, cognitive, and behavioral

(c; Challenging; Path-Goal Theory; p. 397) {AACSB: Analytic Skills}

49. Which path-goal leadership style leads to greater satisfaction when tasks are ambiguous or

stressful?

a. directive

b. supportive

c. participative

d. mixed

e. reactive

(a; Moderate; Path-Goal Theory; p. 397) {AACSB: Analytic Skills}

50. According to House, what leader is friendly and shows concern for the needs of followers?

a. the achievement-oriented leader

b. the directive leader

c. the laissez-faire leader

d. the participative leader

e. the supportive leader

(e; Easy; Path-Goal Theory; p. 397)

51. Which of the following is not an example of a prediction based on path-goal theory?

a. Subordinates with an internal locus of control will be more satisfied with a directive style.

b. Directive leadership leads to greater satisfaction when tasks are ambiguous or stressful.

c. Supportive leadership results in high employee performance when performing structured tasks.

d. Directive leadership is likely to be perceived as redundant by employees with a lot of

experience.

e. All of the above are examples of predictions based on path-goal theory.

(a; Challenging; Path-Goal Theory Predictions; p. 398) {AACSB: Analytic Skills}

Leader-Member Exchange (LMX) Theory

52. Which of the following theories argues that because of time pressures, leaders establish a special

relationship with a small group of their subordinates?

a. managerial grid

b. leader-member exchange

c. path-goal

d. expectancy

e. contingency

(b; Easy; Leader-Member Exchange Theory; p. 398)

53. According to LMX theory, which of the following is not true of those individuals who fall into the

out-group?

a. They receive a disproportionate amount of the leader’s attention.

b. They have leader-follower relations based on formal authority interaction.

c. They are less truste

d.

d. They receive fewer of the preferred rewards that the leader controls.

e. All of the above statements are true.

(a; Easy; Leader-Member Exchange Theory; p. 399) {AACSB: Analytic Skills}

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54. According to LMX theory, a leader implicitly categorizes followers as “in” or “out” _____.

a. after careful analysis

b. on a temporary basis

c. early in the interaction

d. because of political pressure

e. based on job requirements

(c; Easy; Leader-Member Exchange Theory; p. 399)

Decision Theory; Vroom and Yetton’s Leader-Participation Model

55. The leader-participation model was developed by _____.

a. Hersey and Blanchard

b. Fred Fiedler

c. Blake and Mouton

d. Vroom and Yetton

e. Douglas and Surber

(d; Moderate; Leadership-Participation Model; p. 400)

56. Vroom and Yetton’s leadership theory c ould also be described as a _____ theory.

a. contingency

b. decision

c. behavioral

d. trait

e. cognitive dissonance

(b; Moderate; Leadership-Participation Model; p. 400)

57. Criticism of Vroom and Yetton’s leader-participation model focus on ________.

a. the model’s overall complexity

b. the lack of research testing of the model

c. the abstract nature of the model

d. the model’s emphasis on follower commitment

e. the model’s emphasis on time restrictions related to decision-making

(a; Challenging; Criticism of Leadership-Participation Model; p. 400)

TRUE/FALSE

What Is Leadership?

58. Leadership and management are two terms that are often confused.

(True; Easy; Management and Leadership; p. 385)

59. According to Kotter, management focuses on coping with change; leadership focuses on coping

with complexity.

(False; Moderate; Management and Leadership; p. 385)

60. Leadership can be defined as the ability to influence a group towards the achievement of

cohesiveness.

(False; Moderate; Leadership; p. 385)

61. Holding a management position is an important step towards becoming a leader in an

organization.

(False; Moderate; Management and Leadership; p. 385)

62. Strong leadership is the primary element needed for optimum organizational effectiveness.

250

(False; Moderate; Leadership; p. 385)

251

Trait Theories

63. By the 1990s, numerous studies indicated that leaders differed from nonleaders only in ambition

and self-confidence.

(False; Challenging; Leadership; p. 386)

64. Research efforts at isolating leadership traits achieved a breakthrough, of sorts, when researchers

began organizing traits around the Big Five personality framework.

(True; Moderate; Big Five and Trait Theories; p. 386)

65. The Big Five personality framework revealed that traits are most useful as predictors of leadership

emergence.

(True; Moderate; Big Five and Trait Theories; p. 386)

Behavioral Theories

66. Trait research would provide a basis for selecting the “right” persons to assume formal positions

requiring leadership.

(True; Easy; Trait Theories; p. 389)

67. One assumption of the trait view of leadership is that leaders cannot be trained.

(True; Moderate; Trait Theories; p. 389)

68. If behavioral theories of leadership are valid, selection of leaders should focus on length of

experience an individual has obtained in the right situations.

(False; Easy; Behavioral Theories; p. 389)

69. If behavioral theories of leadership are valid, we could have an infinite supply of effective leaders. (True; Challenging; Behavioral Theories; p. 389)

70. The most comprehensive and replicated of the behavioral theories resulted from research begun

by Fred Fiedler.

(False; Moderate; Ohio State Studies; p. 389)

71. The Ohio State Studies involved research on only two dimensions –initiating structure and

consideration.

(True; Moderate; Ohio State Studies; p. 389)

72. A leader designated as high on initiating structure would be likely to clearly define the roles of his

or her subordinates.

(True; Easy; Initiating Structure; p. 389)

73. According to the University of Michigan studies, production-oriented leadership is defined as the

extent to which a leader tends to emphasize the technical or task aspects of the job.

(False; Moderate; University of Michigan Studies; p. 390)

74. The University of Michigan studies found that production-oriented leaders were associated with

higher group productivity than employee-oriented leaders.

(False; Challenging; University of Michigan Studies; p. 390)

75. The managerial grid model of leadership uses a grid containing nine possible positions on each

axis, representing 81 different positions in which a leader’s style may fall.

(True; Moderate; Managerial Grid; p. 390)

252

76. The managerial grid model holds that managers tend to perform best under a 9,9 management

style.

(True; Moderate; Managerial Grid; p. 390)

77. The managerial grid was developed by a team of researchers known as the Scandinavian Studies

group.

(False; Easy; Managerial Grid; p. 390)

78. The managerial grid helped promote the progress of leadership research by identifying the

productivity results produced by each of 81 different leadership styles.

(False; Challenging; Managerial Grid; p. 390)

Contingency Theories: Fiedler Model and Situational Leadership Theory

79. The Fiedler contingency model proposes that effective group performance depends upon the

proper match between a leader’s style and the degree to which a situation gives control to the leader.

(True; Moderate; Fiedler Contingency Model; p. 392)

80. Fiedler’s contingency model is considered to be the f irst comprehensive contingency model for

leadership.

(True; Moderate; Fiedler Contingency Model; p. 392)

81. Contingency models of leadership suggest that there is no one best style of leadership.

(True; Easy; Contingency Models; p. 392)

82. Fiedler beli eves that a key factor in leadership success is the follower’s preferences for co-worker

types.

(False; Easy; Fiedler Contingency Model; p. 392)

83. Fiedler’s findings focused on results obtained from his pioneering use of the most preferred co-

worker (MPC) questionnaire.

(False; Easy; Least Preferred Coworker; p. 392)

84. In Fiedler’s approach, if a respondent uses unfavorable terms to describe the co-worker in

question, the respondent can be said to be primarily task-oriented.

(True; Moderate; Least Preferred Coworker; p. 392)

85. Fiedler’s theory is based on the assumption that leaders can’t change their styles to fit changing

situations.

(True; Moderate; Fiedler Contingency Model; p. 392)

86. Fiedler’s theory suggests that training is an effective t ool to improve leader effectiveness. (False; Moderate; Fiedler Contingency Model; p. 392)

87. Fiedler’s three situational factors include: leader-member relations, task structure, and stress. (False; Moderate; Fiedler’s Key Situational Factors; p. 393)

88. According to Fiedler, task structure is the degree to which the job assignments are procedurized. (True; Moderate; Task Structures; p. 393)

89. According to Fiedler, leader-member relations concern the degree to which a leader takes a

personal interest in the needs of his or her employees and accepts individual differences among them.

253

(False; Challenging; Position Power; p. 393)

254

90. According to Fiedler’s contingency model, task-oriented leaders are most effective in situations of

high or low control.

(True; Moderate; Matching Leaders and Situations; pp. 393-394)

91. Fiedler assumes that we should concentrate on changing situations to suit the leaders or

changing the leaders to fit the situation.

(True; Moderate; Matching Leaders and Situations; p. 394)

92. Taken as a whole, tests of the overall validity of the Fiedler model tend to support substantial

parts of the model.

(True; Moderate; Fiedler Contingency Model; p. 394)

93. One criticism of the Fiedler model concerns the fact that the logic underl ying the model’s

questionnaire is not well understood.

(True; Moderate; Problems with Fiedler Contingency Model; p. 395)

94. Studies regarding the Fiedler model have shown that respondents’ questionnaire scores tend to

be relatively stable.

(False; Moderate; Problems with Fiedler Contingency Model; p. 395)

95. One advantage of the Fiedler model is that its contingency variables are simple and easy to

assess.

(False; Moderate; Problems with Fiedler Contingency Model; p. 395)

96. The essence of cognitive resource theory is that stress is the enemy of rationality.

(True; Moderate; Cognitive Resource Theory; p. 395)

97. Cognitive resource theory predicts that in low-stress situations, bright individuals perform better in

the leadership role than their less intelligent counterparts.

(True; Moderate; Cognitive Resource Theory; p. 395)

98. Cognitive resource theory predicts that in high-stress situations, more experienced individuals

perform better than do less experienced people.

(True; Moderate; Cognitive Resource Theory; p. 395)

99. Under the cognitive resource theory, experience is generally a strong predictor of leadership

effectiveness.

(False; Easy; Cognitive Resource Theory; p. 395)

100. Hersey and Blanchard argue that the correct leadership style is contingent on the level of the follower’s readiness.

(True; Easy; Situational Leadership Theory; p. 395)

101. Situational leadership theory essentially views the leader-follower relationship as analogous to that between a parent and child.

(True; Easy; Situational Leadership Theory; p. 396)

102. Situational leadership theory has been well validated by research but not well received by practitioners because there are so many factors to examine.

(False; Moderate; Situational Leadership Theory; p. 396)

103. SLT is an example of a trait theory.

(False; Easy; Situational Leadership Theory; pp. 395-396)

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104. The path-goal model of leadership integrates the expectancy model of motivation with key elements of the Ohio State Studies.

(True; Moderate; Path-Goal Theory; p. 396)

105. Path-goal theory assumes leaders are flexible and can display different leadership behavior depending on the situation.

(True; Moderate; Path-Goal Theory; p. 397)

106. A hypothesis that has evolved out of path-goal theory is that directive leadership leads to greater satisfaction when tasks are ambiguous or stressful.

(True; Moderate; Path-Goal Theory Predictions; p. 398)

Leader-Member Exchange (LMX) Theory

107. In the leader-member exchange theory, leaders don’t treat all of their s ubordinates alike. (True; Moderate; Leader-Member Exchange Theory; p. 397)

108. According to LMX theory, out-group members get more of the leader’s time, but in a negative manner.

(False; Moderate; Leader-Member Exchange Theory; p. 397)

109. In the leader-member exchange theory, leaders establish a special relationship with a small group of employees called the “supportive followers.”

(False; Moderate; Leader-Member Exchange Theory; p. 397)

110. Research testing of LMX theory has been generally supportive.

(True, Moderate, Evaluation of Leader-Member Exchange Theory; p. 398)

Decision Theory; Vroom and Yetton’s Leader-Participation Model

111. The leader-participation model provides a set of rules that leaders can use to determine the appropriate leadership behavior for a given task structure.

(True; Moderate; Leadership-Participation Model; p. 400)

112. The complexity of the leadership-participation model enables leaders to apply it realistically when they are assessing decision-making situations.

(False; Challenging; Criticism of Leadership-Participation Model; p. 400)

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SCENARIO-BASED QUESTIONS

Application of Trait Theories

Your company’s HR director is a believer in trait theories of leadership.He believes that he can differentiate leaders from non-leaders by focusing on personal qualities and characteristics. The HR director plans to promote Lawrence, a highly extroverted manager with a great deal of ambition and energy. Furthermore, the president of the company is preparing to retire, and the HR director is searching for her replacement. He asks for your expertise in helping him to apply trait theory to leadership selection within your company.

113. You explain that research efforts at isolating leadership traits have ________.

a. identified six leadership traits that predict leadership

b. been supportive of the Big Five leadership traits predicting leadership

c. shown that conscientiousness does not help much in predicting leadership

d. identified emotional stability as the most strongly related trait to leader emergence

e. been more focused on developing contingency theories and replacing trait theories

(b; Easy; Big Five and Trait Theories; p. 386) {AACSB: Analytic Skills}

114. When selecting individuals for leadership positions, trait theory suggests that which of the following is least helpful for identifying leaders?

a. extraversion

b. conscientiousness

c. openness to experience

d. agreeableness

e. ambition

(d; Moderate; Big Five and Trait Theories; p. 387) {AACSB: Analytic Skills}

115. You advise the director to prioritize which of the following when looking for appropriate candidates for the president’s replacement?

a. goal-orientation

b. analytical capacity

c. emotional intelligence

d. emotional stability

e. training

(c; Moderate; Emotional Intelligence and Trait Theories; p. 387) {AACSB: Analytic Skills}

116. The director believes that because of these innate characteristics, Lawrence will be highly effective at helping the company achieve its production goals. You advise the director against this decision because ________.

a. research has identified emotional stability as the strongest predictor of leadership

effectiveness

b. studies have found that the Big Five traits are difficult to identify in leaders

c. studies have shown that traits are poor predictors of leadership effectiveness

d. research has found that conscientiousness is a better predictor of effectiveness than

extraversion

e. research has shown that effective managers are often unlikely to become effective leaders (c; Moderate; Trait Theories; p. 388) {AACSB: Analytic Skills}

257

Application of Trait and Behavioral Theories

You are the CEO of an engineering design firm that has several departments, each specializing in the design of different products. You have noticed a great deal of difference between the styles of the various department directors. You also see a big difference in the morale, employee satisfaction levels, and effectiveness (productivity) levels of the departments. One of your goals as CEO is to maximize productivity across all departments.

117. As you look at the difference between the department directors, you notice that some are more charismatic and enthusiastic than others. In identifying this difference, you are looking at the directors’ _____.

a. behaviors

b. traits

c. personalities

d. attitudes

e. all of the above

(b; Easy; Traits; p. 386) {AACSB: Analytic Skills}

118. Some of the departmental directors spend more time training and helping their employees, while other spend more time on the technical issues that arise in the development process. According to the categories used in the University of Michigan studies, the directors can be described as ________.

a. oriented toward initiating structure vs. oriented toward consideration

b. employee-oriented vs. production-oriented

c. training-oriented vs. development-oriented

d. assistance-oriented vs. growth-oriented

e. authority-type leaders vs. laissez faire-type leaders

(b; Moderate; University of Michigan Studies; p. 390) {AACSB: Analytic Skills}

119. Based on the results of the University of Michigan studies, which directors most likely have departments with higher productivity and job satisfaction?

a. the employee-oriented leaders

b. the production-oriented leaders

c. the consideration-oriented leaders

d. the development-oriented leaders

e. the task-oriented leaders

(a; Moderate; Employee-Oriented Leaders; p. 390) {AACSB: Analytic Skills}

120. Of all the departments, Gerard’s department has the greatest production output. His employees seem most satisfied with his leadership as well. You categorize the behavioral styles of each department director using the managerial grid. According to the work of Blake and Mouton, who developed the grid, which of the following is most likely to reflect Gerard’s score on t he grid?

a. 8,8

b. 5,5

c. 1,7

d. 7,1

e. 1,1

(a; Moderate; Managerial Grid; p. 390) {AACSB: Analytic Skills}

258

121. It can be inferred that the poorest performing director is most likely to receive which of the following scores on the managerial grid?

a. 9,9

b. 1,9

c. 9,1

d. 5,5

e. 1,1

(e; Challenging; Managerial Grid; p. 390) {AACSB: Analytic Skills}

Application of Fiedler’s Contingency Theory

You have decided to use Fiedler’s LPC questionnaire to help your employees learn more about their leadership styles. Each of your employees has filled out and scored the instrument. It is your job to try to explain to them how to use the survey information.

122. According to Fiedler’s approach, your employees should assume which of the following about the leadership styles determined through using the survey?

a. Each person’s style is essentially fixed.

b. Each person can use the information to change his/her style to a more productive style.

c. Task-oriented leaders will not perform as well as relationship-oriented leaders in situations that

are very unfavorable.

d. Task-oriented leaders will perform better than relationship-oriented leaders in moderately

favorable situations.

e. Each person’s style will change in accordance with the situation at h and.

(a; Moderate; Fiedler Contingency Model; p. 392) {AACSB: Analytic Skills}

123. Fran completes the LPC questionnaire and finds that she described her least preferred co-worker in relatively positive terms. She is surprised by this finding because she recalls being particularly annoyed by this difficult co-worker. Based on your understanding of Fiedler’s model, you explain to Fran that her LPC score makes sense within the model because ________.

a. Fran tends to become very dominating when given ambiguous tasks

b. Fran is usually much more focused on productivity than on developing relationships

c. Fran tends in general to focus on building good relationships with the other employees at your

company

d. Fran has a spotty work history and has tended to switch jobs every couple of years

e. Fran is usually chosen for positions of high responsibility within your organization

(c; Challenging; Least Preferred Coworker; p. 392) {AACSB: Analytic Skills}

124. In utilizing Fiedler’s contingency model, which of the following contingency dimensions should your employees pay attention to?

a. leader-member relations

b. task structure

c. position power

d. All of the above are important dimensions in this model.

e. None of the above are important dimensions in this model.

(d; Moderate; Fiedler’s Key Situational Factors; p. 393) {AACSB: Analytic Skills}

125. The Fiedler model proposes ________.

a. changing the leader

b. changing the situation

c. matching leaders and situations

d. changing the employees

e. training the leader to match each situation

(c; Easy; Matching Leaders and Situations; p. 394) {AACSB: Analytic Skills}

259

Application of Various Theories

Your boss has been reading several books on leadership. You notice that every few months he is spouting a different approach and philosophy. You have been trying to keep up with him and figure out which “leadership theory of the month” he is studying.

126. Suddenly your boss begins sending people to training to help them develop more effective leadership styles. It is clear that he is reading an author who supports _____.

a. trait theories

b. behavioral theories

c. Fiedler’s contingency model

d. the reflection effect

e. none of the above

(b; Easy; Behavioral Theories; p. 389) {AACSB: Analytic Skills}

127. You have noticed that your boss is often asking you what types of peers you least like to work with.

You suspect that he is trying to covertly determine your leadership style according to _____.

a. Hersey and Blanchard

b. Vroom and Yetton

c. Fiedler

d. Sondak

e. none of the above

(c; Easy; Fiedler Contingency Model; p. 392) {AACSB: Analytic Skills}

128. This month your boss seems less concerned about his leaders than he is about the people who work for them and whether these employees are willing and able to perform particular tasks. Your boss is most likely reading _____.

a. Hersey and Blanchard

b. Vroom and Yetton

c. Fiedler

d. Christos

e. Fiedler and Garcia

(a; Easy, Situational Leadership Theory; p. 395) {AACSB: Analytic Skills}

129. Now your boss seems to be trying to analyze each leader according to which employees they interact with most and least, and which employees they rate highest and lowest. You suspect that he is reading about which of the following models?

a. SLT

b. LMX

c. LPC

d. PGT

e. SNFU

(b; Moderate; Leader-Member Exchange Theory; p. 398) {AACSB: Analytic Skills}

260

组织行为学重点整理

组织行为学 第一章组织行为学概述 1、影响组织有效性的因素: ①环境因素(组织外部因素):可预测性、复杂性、敌对性; ②组织因素:结构、技术、规模、年限; ③管理政策和实践因素:战略、控制、领导、报酬、沟通、决策; ④员工因素:目标、技能、动机、态度、价值观。 2、20世纪60年代中叶之后,行为科学的又一个重要发展方向是对组织行为的研究,主要论述企业性组织中人和群体的行为。 3、1911年泰勒《科学管理原理》的面世标志着科学管理从此诞生。 4、霍桑实验:1924-1932年在美国西方电气公司所属霍桑工厂进行的一系列实验。 ①霍桑实验包括四个方面的内容:照明实验、福利实验、访谈实验、观察实验。 ②霍桑实验的一个重大贡献在于,它不同意泰勒把人只看成是“会说话的机器”或人的活动只是受金钱的驱使,认为人是“社会人”。 另一个重大的贡献是,它发现并证实了“非正式群体”的存在,这种“非正式群体”有其特殊的规范、感情和倾向,控制着每个成员的行为,甚至影响整个正式群体的活动。 ③经梅奥归纳、总结,整理成《工业文明中人的问题》一书,于1933年正式出版,由此形成了著名的人群关系学说。 5、组织行为学的学科基础:组织行为学是在心理学、生理学、生物学、人类学、社会学、伦理学和政治学等多种学科相交叉的边缘形成的新学科。 6、组织行为学的研究方法有:①自然实验法;②行为观察法;③心理测验法;

④现场调查法。 第二章个人行为基础 7、社会知觉的范围:①对他人的知觉;②人际知觉;③自我知觉。 8、自我概念:就是自己对自己的看法,莱米认为,自我概念是综合现在及过去对自己观察而获得的有关自己的知觉组织,是对自己的一种看法与想法。 9、归因:是人们对他人或自己的所作所为进行分析,指出其性质或推论其原因的过程。 10、归因理论:有凯利的归因理论,维纳的三维归因理论。 维纳的三维归因理论:人们对自己的成功和失败主要归因于四个因素:努力、能力、任务难度和机遇。 维纳的归因模式: 11、费斯廷格的认知失调理论: ①认知失调理论的假说:认知元素之间的矛盾或失调,使个体心理上的不快感和压迫感加剧,这时人们就设法减轻或消除不协调关系,从而促使个人的态度发生改变。 ②认知失调主要有两种来源:一是个人的决策行为,即需要在多个有同等价值的

组织行为学综合练习三

三、名词解释 1.激励激励,就是激发鼓励的意思,就是利用某种外部诱因调动人的积极性和创造性,使人有一段内在的动力。朝向所期望的目标前进的心理过程。 2.自我实现这是马斯洛理论中最高层次的需要,指的是一种使人能最大限度地发挥自己的潜能并完成某项工作或某项事业的欲望。 3.保健因素保健因素是指和工作环境或条件相关的因素.这类因素处理不当或者说这类需要得不到满足人会导致职工的不满。甚至会严重挫伤职工的积极性;反之,这类因素处理得当,能防止工人产生不满情绪。但不能使职工有更高的积极性。由于这类因素带有预防性,只起保持人的积极性、维持上作现状的作用,为此这类因素称为"保健因素"。 4.激励因素激励因素是指和工作内容联系在一起的因素。这类因素的改善,或者使这类需要得到满足,往往能给职工以很大程度上的激励,产生工作的满意感,有利于充分、持久地调动职工的积极性;即使不具备这些因素和条件,也不会引起职工太大的不满意。由于这类因素能够激发人们做出最大的努力,所以称之谓激励因素。 5.期望值期望值是指采取某种行为可能导致的绩效和满足需要的概率。即采取某种行为对实现目标可能性的大小。 6.效价效价是指目标对于满足个人需要的价值,即一个人对某一结果偏爱的强度。 7.挫折挫折是指人们从事有目的的活动,在环境中遇到障碍和干扰,使其需要和动机不能获得满足时的情绪状态。 8.强化强化是指通过不断改变环境的刺激因素来达到增强、减弱或消失某种行为的过程。 四、简答题

1.简述激励的过程。 行为的基本心理过程就是一个激励过程,通过有意识地设置需要,使被激励的人产生动机,进而引起行为,满足需要,实现目标。 2.马斯洛需要层次论的主要内容是什么? 马斯洛把人的需要划分为七个层次:生理的需要、安全的需要、友爱和归属的需要、尊重的需要、求知的需要、求美的需要、自我实现的需要。 一般而言,生存和安全需要属于较低层次的物质方面的需要;社交、尊重和自我实现的需要,则属于较高恳次的、精神方面的需要。马斯洛认为,人的需要遵循递进规律,在较低层次的需要得到满足之前,较高层次的需要的强度不会很大,更不会成为主导的需要。当低层次的需要获得相对的满足后,下一个较高层次的需要就占据了主导地位,成了驱动行为的主要动力。 3.双因素理论的主要内容是什么? 赫兹伯格认为企业中影响人的积极性的因素可按其激励功能不同,分为激励因素和保健因素。保健因素不能直接起到激励人们的作用,但能防止人们产生不满的情绪。保健因素改善后,人们的不满情绪会消除,并不会导致积极后果。而激励因素才能产生使职工满意的积极效果。 4.管理上如何应用双因素理论? 赫兹伯格的双因素论,强调内在激励,在组织行为学中具有划时代意义,为管理者更好地激发职工工作的动机提供了新思路。 ①管理者在实施激励时,应注意区别保健因素和激励因素,前者的满足可以消除不满,后者的满足可以产生满意。

组织行为学读书笔记-第五章

第五章 人格与价值观 读书笔记 姓名:行永乐 学号:0247 专业:管理科学与工程学院:商学院 任课老师:刘洪伟

一、脉络框架图 二、内容梗概 人格 人格的定义 人格:人格视为个体对他人的反应方式和交往方式的总和,它常常通过个体表现出来的可以测量的人格特质进行描述。 测量人格:自我报告—个人就一系列因素进行自我评估;观察者评定测量法—由以为同事或者另一名观察者进行评定。 人格的决定要素:人格是遗传和环境因素的产物;而研究已经倾向于支持遗传的重要性超过环境。 迈尔斯-布里格斯类型指标(MBTI) 根据个体区分:外向的或内向的(E/I)、领悟的或直觉的(S或N)、思维的或情感的(T/F)、判断的或感知的(J/P)。 这一方法最大的优点就是能够提高人们的自我意识,并且能够提供职业指导。但是,MBTI的结果似乎与工作绩效无关,可能并不适合管理者把它作为员工选拔的工具。 大五模型 “大五”人格模型的五个基本维度是其他维度的基础,并且它们包含了人格特质中最重要的变量:外倾性、随和性、责任性、情绪稳定性、经验开放性。 责任心对于管理者来说与一线员工同等重要,在责任心上得分较高的个体,在工作相关知识方面水平也更高;在情绪稳定性上得分高的人比得分低的人幸福;在经验的开放性维度上得分高的个体在科学和艺术方面要比得分低的个体更有创造性。 其他人格特质对组织行为的影响 核心自我评价:拥有积极核心自我评价的人喜欢自己,认为自己是有效能和能力的,能够控制周围的环境。

马基雅维利主义:高马基雅维利主义的个体讲求实效,保持情感的距离,相信结果能替手段辩护。 自恋:指一个人具有极度自我重要的感觉,希望获得更多的称赞,有权利意识,并且自大。自恋的人会被评为更差的领导者,自恋的人会被老板评价为工作低效。 自我监控:指的是个体根据外部情境因素调整自己行为的能力。高自我监控者低自我监控者更密切关注别的行动,适应能力更强。他们的绩效评估得分更高,更容易成为领导者,得到更多的晋升机会。 冒险性:研究表明,与管理小型公司的成长导向型企业家相比,大型组织的管理人员更容易选择规避风险。但是最新研究发现,大型组织中的管理人员实际上更乐意采取冒险行为。根据工作具体要求考虑冒险倾向性更有意义。 A型人格:“总是不断地驱动自己要在最短的时间里干最多的事,并对阻碍自己工作的其他人或者事进行攻击”,重视数量而不是质量。 主动性人格:识别机会、具有主动性、采取行动并且会坚持不懈,一直到出现有意义的变化。 价值观 价值观:“从个人或者社会的角度来看,某种具体的行为模式或存在的最终状态比与之相反的行为模式或存在状态更取。” 价值观包括内容和强度两种属性。内容属性指的是某种行为模式或者存在状态是重要的;强度属性界定的是它有多重要。价值观是相对稳定和持久的。 价值观的重要性 价值观是了解员工态度和动机的基础,同时,它也影响到我们对人对事的知觉和判断。 终极价值观与工具价值观 罗克奇价值观调查:罗克奇编制了罗克奇价值观调查问卷,该问卷包括两种价值观类型—第一种类型称为终极价值观,指理想的终极存在状态;第二种类型称为工具价值观,指的是个体更偏好的行为模式或实现终极价值观的手段。 代际价值观 根据员工进入劳动力队伍的年代而分成几个群体,不同群体或不同时代的群体,拥有属于该时代的独特价值观。 人格、价值观与工作场所 人格-工作的匹配 人格—工作适应性理论:霍兰德提出六种人格类型(现实型、研究性、传统型、社会型、企业型、艺术型),员工对工作的满意度和流动意向,取决于个体的人格特点与职业环境的匹配度。 该理论指出,当人格类型与职业相匹配时,会产生最高的满意度和最低的流动率。该模型的关键在于:(1)不同个体在人格方面存在本质的差异(2)工作具有不同的类型(3)当工作环境与人格类型相互协调时,会产生更高的工作满意度和更低的离职意向。 个体-组织的匹配 组织面临着动态而变化的环境,它要求员工随时做好准备改变既定的工作任务、在不同的工作团队间轻松变动。 当个体的人格特点与组织不匹配时,他们会离开工作岗位;在招聘员工时遵循一定的原则,可以使遴选的新员工与组织文化更为匹配,反过来,又会带来更

【强力推荐】组织行为学练习题及答案(完整版)

《组织行为学》练习题 第一单元总论 1、定义组织行为学 答:组织行为学是一个研究领域,它探讨个体、群体、以及结构对组织内部行为的影响,以便应用这些知识来改善组织的有效性。当管理者通过他人完成他的工作时,组织行为学提供了指导他人的生产率,预测人在工作的行为的工具,并且提供了管理来自不同领域的个体所需要的洞察力。 2、组织行为学模型中3个分析水平是什么?它们之间有什么关系? 答:这三中分析水平是:个体水平,群体水平和组织系统水平。这三个基本的分析水平好像建筑砖块--每一个水平都建立在前一个水平之上。群体水平建立在个体水平之上,组织系统水平建立在群体水平之上。 3、组织行为学的权变观念意味着什么? 答:组织行为学的权变观念认为管理的对象和环境变化多端,必须按照对象和情景的具体情况,选择具体对策。 组织行为学告诉人怎样从错综复杂的情景中寻找关键性变量。然后找出变量与变量之间的因果关系,从而针对一定的情景,使用一定的对策。组织行为学的理论和方法,虽然倾向于人力资源学派,可是对其他学派也兼收并蓄,形成了一个综合性的知识体系。 埃德加·沙因(E·H·Schein)的人性假设 科学管理的人性观:理性——经济人"('rational-economicman) 人群关系学派的人性观:"社会人"

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最新版自考组织行为学第三章章节真题及答案

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的成就需要理论,试对它们进行比较。 答:ERG理论是在需要层次论基础上的发展主要表现在: (1)马斯洛的需要层次论是建立在满足——上升的基础上的。也就是说一旦较低层次需要已经得到满足,人们将进到更高一级的需要上去;而ERG 论不仅体现满足——上升的方面,而且也提出了遇挫折——倒退这一方面。挫折——倒退说明较高的需要未满足或受到挫折的情况下,更着重或把更强烈的欲望放在一个较低层次的需要上。 (2)需要层次论认为,每一个时期只有一种突出的需要;而ERG 论指出在任何一个时间内可以有一个或一个以上的需要发生作用。 (3)需要层次论认为,人的需要是严格地按由低到高逐级上升的, 不存在越级,也不存在由高到低的下降;而ERG论则指出,人的需要并不一定严格按由低到高发展的顺序,而是可以越级的。 (4)需要层次论认为,人类有五种需要,它们是生来就有的,是内在的;而ERG论则认为,只有三种需要,其中有生来就有的,也有经过后天学习得到的。 (5) ERG论在一定程度上修正了马斯洛的需要层次理论弥补了需要层次理论的不足,更符合现实社会中人们的行为特点。 成就激励论是在需要层次论基础上的升华主要表现在: (1)着重点不同。需要层次论研究从低到高顺序的五种需要;而成就激励论不研究人的基本生理需要,主要研究在人的生理需要基本得到满足的前提条件下,人还有哪些需要。 (2)认识度不同。需要层次论认为五种需要都是生来就有的,是内在的;

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