部门新员工入职培训计划表(中英文)
英文的培训计划表
英文的培训计划表1. IntroductionThe purpose of this training plan is to provide a comprehensive overview of the training program for the employees of XYZ Company. The training will cover a wide range of topics including leadership development, communication skills, team building, problem-solving and decision making, time management, and conflict resolution.2. ObjectivesThe main objectives of this training program are as follows:- To develop leadership and managerial skills among employees- To improve communication skills and enhance teamwork- To enhance problem-solving and decision-making capabilities- To improve time management skills- To develop conflict resolution skills3. Target AudienceThe training program is designed for all employees of XYZ Company, from front-line staff to middle and senior-level managers. The target audience includes individuals from various departments and functions within the organization.4. Training Contenta. Leadership DevelopmentThe leadership development module will focus on developing leadership skills among employees. The training will cover topics such as understanding leadership styles, effective communication, conflict management, and motivating teams.b. Communication SkillsThe communication skills module will aim to improve the communication skills of employees. The training will cover topics such as active listening, articulating ideas clearly, non-verbal communication, and effective feedback.c. Team BuildingThe team building module will focus on enhancing teamwork and collaboration among employees. The training will cover topics such as building trust, improving collaboration, handling conflicts within teams, and fostering a positive team culture.d. Problem-Solving and Decision MakingThe problem-solving and decision-making module will aim to improve problem-solving and decision-making capabilities among employees. The training will cover topics such as identifying problems, analyzing options, making decisions, and evaluating outcomes.e. Time ManagementThe time management module will focus on improving time management skills among employees. The training will cover topics such as setting priorities, managing distractions, planning and organizing tasks, and improving productivity.f. Conflict ResolutionThe conflict resolution module will aim to develop conflict resolution skills among employees. The training will cover topics such as understanding conflict, managing emotions, negotiating solutions, and resolving disputes.5. Training MethodologyThe training will be delivered through a combination of methods including classroom training, workshops, group discussions, case studies, role-plays, and interactive exercises. The training will be conducted by experienced trainers and facilitators who have expertise in the relevant areas.6. Training DurationThe training program will be conducted over a period of six months, with regular sessions scheduled on a monthly basis. Each training session will be conducted for a full day, with a mix of theoretical and practical exercises.7. Evaluation and AssessmentVarious evaluation and assessment methods will be used to gauge the effectiveness of the training program. These methods may include pre and post-training assessments, feedback from participants, and evaluation of on-the-job performance.8. Budget and ResourcesThe budget for the training program will cover the costs of trainers, training materials, venue rental, and other logistics. The necessary resources including training materials, equipment, and facilities will be arranged in advance to ensure the smooth conduct of the training program.9. Monitoring and FeedbackRegular monitoring and feedback mechanisms will be put in place to ensure the effectiveness of the training program. Feedback will be collected from participants andrelevant stakeholders to identify areas for improvement and make necessary adjustments to the training plan.10. ConclusionThe training program aims to equip employees with the necessary skills and knowledge to excel in their roles and contribute to the overall success of the organization. The comprehensive training plan will help in fostering a culture of continuous learning and development within the organization.In conclusion, the training plan outlined above will play a crucial role in capacitating the employees of XYZ Company with a broad range of skills required for their professional growth and the success of the organization as a whole. By equipping the workforce with strong leadership, communication, team building, problem-solving, time management, and conflict resolution skills, the training program will contribute to a more productive, efficient, and harmonious work environment.。
财务部入职三个月培训计划(中英文)
每月培训计划MONTHLY TRAINING SCHEDULE部门 Department:财务部 Accounting12:00 - 13:00 午餐时间 Lunch Break月份 Month:第一个月 First Month培训人 Trainer:夕卜请 Outside Trainer09:00-16:30政策及步骤P&P- 海鲜采购Seafood Purchase - 鲜花的采购和控制 Fresh Flowers Ordering & Control - 活海鲜的代销Live Seafood Consignment - 信贷会议Credit Meeting - 境外收入的收取 Foreign Country Revenue Collection - 员工优惠及签单 Employee In-house Benefits & OC - 外籍员工的薪水支付 Salary Payment for Expatriate - 信用卡 Credit Card - 旅行支票Traveller ' s Cheque酒店电脑系统Hotel Computer System09:00-16:30政策及步骤P&P -外籍员工保险Insurance for Expatriate- 员工销售 Steward Sales - 费用报告Expense Report - 工资计算PayrollCalculation- 酒店帐户-洗衣HouseAccount-Laundr y&Valet- 培训经理/培训生的工资 TrainingMgr./Trainee's Salary- 外币兑换Foreign Exchange- 伪钞的鉴别Forgery09:00-16:30政策及步骤P&P - 内部使用房的批准 Granting of House Use Room -本地员工的工资支付 Payroll Payment for Local Staff - 出差补助Business Travel-Per Diem Allow. - 内部使用电话House Use Telephone - 内部使用传真House Use Fax - 酒店车辆的使用Use of Hotel Vehicles- 内部国际电话和传真的 使用 Overseas House UseTele & Fax09:00-16:30政策及步骤P&P -在所住酒店使用的工作 电话 BusinessTelephone Calls From Hotels- 酒店钥匙控制Hotel key Control- 钥匙的保管Key Keeping- 财务检查Financial Review-外租的维护申请Maintenance Requests From Tenancy Lease-银行营业帐户Bank Operating Account09:00-16:30政策及步骤P&P - 捐赠基金的计算Accounting for Sponsoship Funds- 需分摊费用的分配Allocation of Shared Expense- 修理和维护成本Repair and Maintenance Costs-合同人工和合同服务Accounting for Contract Labour & Contract Services-部门间的费用计算Inter-Department Charge09:00 - 16:30总结及测试Review & Test酒店电脑系统Hotel Computer System休息OFF2509:00-16:30政策及步骤P&P- 推广资料、菜单和酒水单的计算Accounting forMarketing Material Menus & Wine Lists- 预提 Provision - 家具设备和维护FF&E& Repairs & Maintenance- 交换类合同的处理Trade Advertising Agreement, Due Bills, Barter Agreement Contra Deal & Swaps- 应收帐余额的定期计算Calculation of A/R Days Outstanding- 签名模式SpecimenSignature2609:00 - 16:30工作标准 Standard of Performance - 总出纳General Cashiering 27 09:00 - 16:30工作标准 Standard of Performance - 餐饮部收银员F&B Cashier 28 09:00 - 16:30工作标准 Standard of Performance - 收入审计Income Auditor 2909:00 - 16:30 总结 Review3009:00 - 16:30总结及测试Review & Test亠酒店电脑系统31休息OFF酒店电脑糸统 ■*— Hotel Computer SystemHotel Computer System12:00 - 13:00 午餐时间Lunch Break。
前台新员工培训表(中英文)
服务中心新员工培训表NEW STAFF TRAINING LISTNAME姓名DEPT/SECTION部别POSITION职位ID NO工号COMMENCING DATE入店日期The respective division head/department head or the immediate supervisor has covered the following subjects with the above employee 相关的部门总监/部门经理或上述员工的直接上司已经向该员工讲解了下列内容:1 Job Description/Responsibilities服务中心岗位职责12 Leave with key and goods钥匙及其他物品的寄存2 The service consciousness服务意识培训13 Duties for each shift各班次工作内容3 Personal Cleanliness仪容仪表培训14 Credit card knowledge信用卡相关知识4 courtesy礼节礼貌培训15 Major words and apply of POSPOS机的专业名词及操作使用5 Hotel knowledge酒店产品知识16 How to fill in the receipt如何填写发票6 Telephone manner接电话标准及礼仪17 Prepare work before guest come散客到店前的准备工作7 Know hotel’s number in common use常用分机号码18 Prepare work before group come团队到店前的准备工作8 Others dept. introduce其它部门介绍(职责地点营业时间等) 19 C\I for walking guest reservation有预订散客的C/I9 Duties for each shift每班次工作内容20 C\I for walking guest no reservation无预定散客的C/I10 How to handle telephone busy and keep如何处理占线电话和如何保持电话21 C\I for walking guest of travel旅行社散客的C/I11 Handle message留言服务的处理22 VIP C/I programVIP C/I程序Hotel useful English 酒店常用英文How to delay check out 如何做延迟退房Basic information 相关基本问询How to extend live and remark 如何做续住及注意事项Hotel terminology 酒店术语Change room program and remark 换房处理程序及注意事项F\O words abbreviation 前台用语缩写House use\free house operate and remark 自用房/免费房/升级的操作及注意事项。
新员工入职培训内容英文
新员工入职培训内容英文竭诚为您提供优质文档/双击可除新员工入职培训内容英文篇一：新员工入职清单(中英文对照)新员工入职清单Thegoalistoplanandpreparefortheemployee’sarrivalsothatt heemployeedoesnotarrivetochaos,butto anorganizedpreparedworkplace.Thischecklistisdesigne dtoassistwiththedepartment’sorientationprocess.onboardingisalong-termprocessth atbeginsbeforeanemployee’sstartdateandcontinuesforatleastsi xmonths.Thischeck listisorganizedbyresponsibledepartmenttoinitiateeac htaskatdifferenttimeline.Italsohelpshiringmanagersp repareforthearrivalofnewemployees.onceanemployeestarts,he/shecanworktogetherwiththehiringmanagerandano nboarding.我们的目标是为新员工的到来做规划和准备，避免混乱，维持有序的工作环境。
此清单有助于部门进行上岗引导程序。
入职是一个长期的过程，从新员工到来开始并持续至少六个月。
这份清单由相关部门在不同的时间点负责实施每一项任务。
同时也有助于用人经理为新员工的到来做准备。
员工到来后，他/她会与用人部门经理一起工作，进行入职流程。
A.humAnResouRces人力资源1.printoutnewemployeeonboardingchecklist,reviewandc ustomize打印新员工入职清单，审核并定制/doc/8a13436956.html,pletetworefere ncechecksandcollectdocuments （asperpre-employmentchecklist）fromnewemployeebeforemakinganofficialoffer确定了候选人,出offer之前,依据检查清单,需完成至少两家公司以上背景调查,3.sendofferconfirmationacceptanceemailtoIT,hR,hirin gmanager,Adminandstartdate给IT，hR，用人经理，行政，发送入职通知邮件，注明入职日期4.callthenewemployeetowelcomehimorherafewdaysbeforethestartdate.Remindhim/hertobringcompletedpaperworkandidentificationonthefirstd ay.Ifaforeigner,sendtheworkpermitapplicationchecklistw ithallthenecessaryformsandprocedurestocomplete.在入职日期之前致电新员工欢迎他/她的加入。
培训计划表英文版
培训计划表英文版Training Title: Professional Development ProgramDuration: 16 weeksI. IntroductionThe Professional Development Program is designed to provide employees with the skills, knowledge and tools they need to excel in their roles and advance their careers. The program will cover a wide range of topics including leadership, communication, project management, and technical skills. The goal of the program is to empower employees to reach their full potential and contribute to the success of the organization.II. ObjectivesThe objectives of the Professional Development Program are:- To enhance leadership skills and promote a culture of accountability and collaboration. - To improve communication and interpersonal skills.- To develop project management skills and the ability to effectively manage time and resources.- To build technical skills and keep up with the latest industry trends and best practices. III. Training Content1. Leadership Development- Understanding different leadership styles and how to apply them in different situations. - Building effective teams and fostering a culture of trust and collaboration.- Setting and achieving goals, and creating a vision for the future.2. Communication Skills- Verbal and nonverbal communication.- Active listening and asking powerful questions.- Writing and delivering effective presentations.3. Project Management- Planning and organizing projects.- Time management and prioritization.- Monitoring and controlling projects to ensure successful delivery.4. Technical Skills- Keeping up with the latest industry trends and best practices.- Learning new tools and technologies.- Mastering the skills required for the specific roles within the organization.IV. Training MethodologyThe Professional Development Program will utilize a variety of training methodologies to ensure that all learning styles are accommodated. The program will include:- Classroom training: Traditional instructor-led training sessions will be conducted to cover theoretical concepts and practical exercises.- Online learning: Employees will have access to online courses and resources to supplement their learning and allow for self-paced study.- On-the-job training: Participants will have the opportunity to apply their new skills in real work situations and receive feedback from mentors and supervisors.- Coaching and mentoring: Experienced professionals within the organization will provide one-on-one coaching and guidance to help participants develop their skills.V. Training ScheduleThe Professional Development Program will be conducted over a 16-week period. The training schedule is as follows:Week 1-4: Leadership Development- Understanding different leadership styles and how to apply them in different situations. - Building effective teams and fostering a culture of trust and collaboration.- Setting and achieving goals, and creating a vision for the future.Week 5-8: Communication Skills- Verbal and nonverbal communication.- Active listening and asking powerful questions.- Writing and delivering effective presentations.Week 9-12: Project Management- Planning and organizing projects.- Time management and prioritization.- Monitoring and controlling projects to ensure successful delivery.Week 13-16: Technical Skills- Keeping up with the latest industry trends and best practices.- Learning new tools and technologies.- Mastering the skills required for the specific roles within the organization.VI. Evaluation and AssessmentParticipants will be evaluated and assessed throughout the program to measure their progress and ensure that they are meeting the learning objectives. Evaluation methods will include:- Pre and post-training assessments to measure knowledge gain.- Skills assessments to measure the application of new skills in the workplace.- Performance evaluations by supervisors and mentors.VII. ConclusionThe Professional Development Program will provide employees with the skills, knowledge and tools they need to excel in their roles and advance their careers. By utilizing a variety of training methodologies and a comprehensive training schedule, the program will ensure that participants are able to apply their new skills in the workplace and contribute to the success of the organization.。
新人的培训计划英文
新人的培训计划英文Introduction:Welcome to our company! We are excited to have you on board and are committed to providing you with the training and support you need to succeed in your role. This training plan is designed to guide you through your initial onboarding and to help you become familiar with our company, culture, and expectations.Week 1: Orientation and Company OverviewDay 1: Welcome and Introductions- Meet with HR to complete necessary paperwork and become familiar with company policies and procedures- Review benefits package and discuss any questions or concerns- Tour of the office and introduction to key team membersDay 2: Company History and Mission- Learn about the history and mission of the company- Understand the company’s values an d how they guide our work- Review the organizational structure and how your role fits within the companyDay 3: Product and Service Overview- Introduction to our products and services- Learn about our target market and customer base- Understand key competitive advantages and market positioningDay 4: Role and Responsibilities- Review your job description and expectations- Discuss goals and performance metrics for your role- Understand how your role interacts with and supports other teamsDay 5: Training and Development Plan- Create a personalized training plan for your first 90 days- Discuss any specific training needs or areas of interest- Review performance feedback and development opportunitiesWeek 2-4: On-the-Job Training and Skill DevelopmentDuring weeks 2-4, you will spend time shadowing experienced team members, working on real projects, and honing your skills in your role. Your manager or mentor will provide ongoing feedback and support to help you succeed.- Shadowing and Observation:- Spend time observing and shadowing experienced team members to learn best practices and gain insights into the job- Participate in team meetings to gain exposure to various aspects of the business- Hands-On Learning:- Take on small projects or tasks that allow you to apply your knowledge and skills- Receive ongoing feedback and guidance from your manager or mentor- Technical and Soft Skills Training:- Participate in any technical or software training necessary for your role- Develop your communication, time management, and problem-solving skills to enhance your performanceWeek 5-8: Departmental and Cross-Functional TrainingDuring weeks 5-8, you will have the opportunity to deepen your understanding of your team and other areas of the business that interact with your role.- Departmental Training:- Attend department-specific training sessions to gain deeper knowledge of your team’s operations and goals- Collaborate with team members on projects and initiatives to build relationships and enhance your skills- Cross-Functional Training:- Spend time with other departments to understand how they interact with your team and how your role impacts their work- Gain exposure to different aspects of the business to broaden your perspective- Job Shadowing:- Shadow team members from other departments to learn about their roles and responsibilities- Identify opportunities for collaboration and process improvement across teamsWeek 9-12: Ongoing Performance Review and FeedbackDuring weeks 9-12, your manager will conduct regular check-ins to review your progress, provide feedback, and discuss your ongoing training and development needs.- Performance Feedback:- Receive formal performance feedback and discuss areas of strength and growth- Set goals for the next quarter and establish a plan for ongoing improvement- Training and Development Opportunities:- Identify any ongoing training needs or areas for further development- Discuss opportunities for additional skills training or leadership development- Build Relationships:- Continue to build relationships with your team and other departments- Seek out opportunities to collaborate and contribute to the success of the business Conclusion:At the end of your initial 12-week training plan, you will have a solid foundation in your role, a deep understanding of our company, and a network of colleagues to support you in your ongoing development. We are committed to helping you succeed and look forward to seeing the impact you will make at our company. Welcome aboard!。
新人培训计划表英文
新人培训计划表英文IntroductionNew employee training is essential for the success of any organization. It is important to ensure that new employees are equipped with the necessary skills and knowledge to perform their job effectively. A well-designed and comprehensive training plan can lead to increased productivity, higher job satisfaction, and reduced turnover.This training plan is designed for all new employees at our organization, regardless of their position or department. The goal of the training is to provide new employees with the information, skills, and resources they need to excel in their roles.Training PlanWeek 1: Orientation and Company OverviewDay 1: Introduction to the Company- Welcome new employees and introduce them to the company’s m ission, vision, and values. - Provide an overview of the organizational structure and key departments.- Review company policies and procedures, including safety protocols and HR guidelines. Day 2: Department Introductions- Provide an overview of the new employee's department, including its role within the organization and key responsibilities.- Introduce the new employee to their colleagues and team members.- Review the department’s goals and objectives.Day 3: Role and Responsibilities- Discuss the new employee's specific role and responsibilities, including key performance indicators and expectations.- Provide an overview of the new employee's daily tasks and job duties.- Clarify reporting lines and communication channels.Day 4: Company Culture- I ntroduce the new employee to the company’s culture and values.- Discuss the importance of teamwork, collaboration, and communication.- Highlight the organization’s commitment to diversity, equity, and inclusion.Week 2: Job-Specific TrainingDay 1: Job Training- Provide job-specific training and guidance on the new employee's daily tasks and responsibilities.- Demonstrate best practices and techniques for completing job duties.- Allow the new employee to observe experienced colleagues in action.Day 2: Software and Tools Training- Provide training on the company’s software, tools, and technology platforms.- Ensure that the new employee is proficient in using all necessary software and tools for their role.- Offer hands-on practice and troubleshooting support.Day 3: Product and Service Training- Provide an in-depth overview of the organization's products and services.- Discuss how the new employee’s role contributes to the success of the company’s products and services.- Review customer service standards and expectations.Day 4: Role Play and Simulations- Conduct role play exercises and simulations to help the new employee practice real-life job scenarios.- Provide constructive feedback and guidance to help the new employee improve their performance.- Encourage the new employee to ask questions and seek clarifications.Week 3: Professional DevelopmentDay 1: Communication Skills- Provide training on effective communication skills, including verbal, written, and non-verbal communication.- Offer tips and techniques for clear and concise communication with colleagues, supervisors, and clients.- Encourage active listening and empathy.Day 2: Time Management- Discuss the importance of time management and productivity in the workplace.- Provide tips and strategies for managing workload, setting priorities, and meeting deadlines.- Introduce time management tools and resources.Day 3: Conflict Resolution- Offer training on conflict resolution and problem-solving techniques.- Discuss how to handle disagreements and conflicts with colleagues and clients professionally and constructively.- Provide examples and case studies to illustrate effective conflict resolution.Day 4: Goal Setting and Career Development- Discuss the importance of setting personal and professional goals.- Help new employees set SMART (specific, measurable, achievable, relevant, and time-bound) goals for their role and career development.- Offer resources and support for ongoing professional development and career advancement.Week 4: Ongoing Support and FeedbackDay 1: Supervisor Check-in- Schedule a meeting between the new employee and their supervisor to discuss progress, challenges, and feedback.- Encourage open communication and provide a platform for the new employee to ask questions and seek guidance.- Discuss the new employee's strengths and areas for improvement.Day 2: Peer Mentoring- Pair the new employee with a peer mentor who can provide additional support and guidance.- Encourage the peer mentor to share their experiences and insights with the new employee. - Set regular check-in meetings between the new employee and their peer mentor.Day 3: Feedback Session- Conduct a feedback session where the new employee can share their thoughts and experiences with the training program.- Gather feedback from the new employee on what they found helpful and areas for improvement.- Use the feedback to make ongoing improvements to the training plan.Day 4: Evaluation and Next Steps- Conduct a formal evaluation of the new em ployee’s progress and performance during the training period.- Discuss next steps, ongoing support, and any additional training needs.- Celebrate the new employee’s successful completion of the training program. ConclusionA well-designed and comprehensive training plan is essential for the success of new employees. By providing new employees with the information, skills, and resources they need, organizations can ensure that new employees are equipped to excel in their roles. This training plan covers orientation, job-specific training, professional development, and ongoing support to set new employees up for success. Ongoing feedback and evaluation are essential to continuously improve the training plan and meet the evolving needs of new employees. With a strong training plan in place, organizations can set new employees up for success and contribute to the overall success of the company.。
新人培训计划 英文
新人培训计划英文IntroductionWelcome to our company! We are thrilled to have you as a part of our team. Our organization is committed to helping you succeed in your new role and providing you with the tools and knowledge you need to excel. This training program has been designed to give you a comprehensive understanding of our company, its culture, and the specific skills you need to perform your job effectively.Program OverviewThe new employee training program is a comprehensive training initiative that aims to provide you with the necessary knowledge and skills to succeed in your new role. The program will cover a range of topics, including:1. Company information and history2. Company culture and values3. Job-specific training4. Compliance and legal training5. Health and safety training6. Soft skills training7. Customer service training8. Team building and communication skillsTraining GoalsThe goals of this training program are to:1. Provide you with a thorough understanding of the company's mission, values, and goals.2. Equip you with the necessary job-specific skills and knowledge to perform your role effectively.3. Ensure you are aware of and compliant with all legal and regulatory requirements.4. Enhance your soft skills, such as communication, teamwork, and problem-solving abilities.5. Provide you with the tools and resources to deliver excellent customer service. Program ScheduleThe training program will be conducted over a period of [insert time frame], with a combination of in-person, online, and on-the-job training. The schedule will be tailored to your specific role and will be provided to you upon commencement of your employment.Training ComponentsThe training program will consist of the following components:1. Company Information and HistoryThis component will provide you with an overview of the company's history, mission, and values, as well as its structure and key departments. This will give you a clear understanding of the company's background and its place within the industry.2. Company Culture and ValuesUnderstanding the company's culture and values is essential for you to integrate into the organization. This component will cover the company's core values, expectations, and the behaviors that are encouraged and rewarded within the company.3. Job-specific TrainingThis component will focus on the specific skills and knowledge required for your role. It will cover the duties, responsibilities, and expectations of the position, as well as the tools and resources available to you to perform your job effectively.4. Compliance and Legal TrainingThis component will ensure that you are aware of all legal and regulatory requirements related to your role. This may include training on industry-specific regulations, safety protocols, and data protection laws.5. Health and Safety TrainingIt is essential that you are aware of the company's health and safety policies and procedures to ensure a safe working environment. This training component will cover topics such as emergency procedures, hazard identification, and the proper use of safety equipment.6. Soft Skills TrainingEnhancing your soft skills, such as communication, teamwork, and problem-solving, is vital for your success in any role. This component will provide you with the necessary tools and techniques to improve these skills.7. Customer Service TrainingDelivering excellent customer service is a key priority for our company. This training component will focus on understanding the needs of our customers, handling customer inquiries and complaints, and providing a positive customer experience.8. Team Building and Communication SkillsEffective teamwork and communication are essential for a productive and harmonious work environment. This component will cover strategies for building effective teams, communicating effectively with colleagues, and resolving conflicts.Assessment and FeedbackThroughout the training program, your progress will be assessed to ensure that you are meeting the learning objectives. You will receive regular feedback and support from your trainers to help you improve and develop the necessary skills and knowledge.Training ResourcesYou will be provided with a range of resources to support your learning, including training materials, manuals, online courses, and access to mentors and trainers. These resources will help you to further develop your skills and knowledge as you progress through the program.ConclusionWe are committed to helping you succeed in your new role and providing you with the best possible training and support. We hope that this program will equip you with the necessary skills and knowledge to excel in your position and contribute to the success of our company. If you have any questions or require additional support, please do not hesitate to reach out to your manager or the training department.We wish you the best of luck in your new role and are excited to see you grow and thrive within our organization!。
新员工入职培训手册-英文版
FRONT DESKDear team member,Firstly, a very warm welcome to the Crowne Plaza Shenzhen as part of Front Office Department. Our key to success depends very much on your positive attitude, creative flair and eye to details. We are committed to develop people through knowledge enlarging, skill training and workforce motivation. Your remarkable contribution in Front Office Department will be greatly appreciated.真诚欢迎您加入深圳威尼斯皇冠假日酒店，成为酒店前厅部的成员。
你们积极的工作态度，创造性的思维及细致周到的服务，将是我们取得成功的关键因素。
我们激励员工通过不断的学习和培训，来丰富专业知识，改善服务技巧，提高劳动生产力，最终取得整体前厅部的成功。
I wish you a pleasant and fruitful working experience at Front Office Department.祝愿您在这个团队里工作愉快，并获得宝贵的工作经历。
Yours truly,此致TABLE OF CONTENTS Part 1➢Welcome Letter From Director of Rooms Page 02 ➢Departmental Organization Chart Page 04 Part 2➢ Job description Page05 Part 3➢ Standard Operating Procedures●Register F I T Page 09●Check Out Guest Page 12●Group Check In Page 15●Group Check Out Page 17●PCR Enrollment Page 18●Make a Reservation Page 20●Group Information Check Page 23●Free Room Upgrade Page 25●House Use and Complimentary Room Page 26●Room Change Page 27●Extra Bed Page 29●Late Check Out Page 30●Extension Page 32●Cancellation Page 34●Incognito Call, Screen Call and Do Not Disturb Page 36●Sleep Out Page 38●Authorization Of Entry To Guest Room Page 39●Advance Deposit Page 41●Handling Of Foreign Currency and CompanyCheck as Deposit. Page 45●Account Information For Credit Card Page 46●Account Information For Direct Billing Page 47●Account Information Travel Voucher Page 48●Cash Paid Out, Cash Advance and Rebate Page 50●Cash Float Hand Over and Control Page 53●Drop Safe Page 54●Contingency Report Page 55●Computer System Down Procedure Page 56 Part 4➢ Acknowledgement letter by employee Page 57FRONT OFFICE ORGANIZATION CHARTFOM 前厅部经理1Asst.FOM 前厅部副经理1Asst. Manager CPC Manager Reception Manager大堂副理行政楼层经理接待经理Mr. Oliver Zhao Mr. Lee Kwan TaeMs. Annie CaiMr. Steven Wang 11Ms. Betty Zhao Mr. Johnson Zhu4FD Senior SupervisorSenior Supervisor Senior Supervisor 高级接待主管礼宾部高级主管车队高级主管111GRO Supervisor BC Supervisor GSC Supervisor Concierge Supervisor客户关系主管商务中心主管客户服务中心主管礼宾部主管1111Senior GRO FD Asst. Supervisor BC Asst. Supervisor GSC Asst. Supervisor Asst. Supervisor 高级客户关系主任接待副主管商务中心副主管客户服务中心副主管礼宾部副主管22132GRO FD Agent BC Clerk GSC Clerk Bellman & Door girl Driver 客户关系主任接待员商务中心文员客户服务中心文员行李生&门童司机101221015101Guest Service Center Manager客户服务中心经理Ms. Sandra Huang1Mr. David YangChief Concierge礼宾司JOB DESCRIPTIONJOB TITLE: Front Desk AgentAREA/DEPARTMENT: Rooms Division / Front OfficeREPORTS TO: Front Desk Supervisor / Reception Manager POSITIONS SUPERVISED: NilJOB SCOPE: Under the general direction of the ReceptionManager or his / her delegate and within thelimits of established InterContinental HotelsGroup brand and local policies andprocedures, responsible for all activitiesrelevant to the Front Desk such as thereception, check in / out, rooming of all Hotelguests, foreign exchange, responsible foraccounting and collection of all revenuesand monies, assists them with inquiries.Promotes the desired work culture aroundthe five core values of Trust, Integrity,Respect, One Team and Service of theInterContinental Hotels Group and the brandethos.TESTIMONIAL: I have read and received a copy of the description and fully understand that violation of any of the stated responsibilities and duties is grounded for disciplinary action.Signature: ……………………………………………………………………………………………Date: ………………….SUBJECT : REGISTER FITWhen the guest approach FD counter, the following checking in procedure should be processed.当客人来到前台时，根据以下程序登记入住。
新员工部门入职培训检查表(中英文)
新员工部门入职培训检查表DEPARTMENTAL ORIENTATION CERTIFICATION请于员工试用期满时,连同评估表交人力资源部。
Please return this from to Human Resources Department by the end of the employes,s probation along with the Performance Appraisal Form。
口本部门介绍口本部门的工作目的及功能Department Introduction Purpose/Function of the Department口本部门编制介绍口每个职位的职责Overview of Positions in Department Responsibilities of Each position口小休规定口参观本部门及相关部门Break periods Tour of Department and Related Department口本部门的规章制度口工作表格及工作评估Department Policies and Procedures Evaluations Job Performance口考勤制度口本部门化学用品的正确使用Punctuality and Attendance Proper Use of Chemicals/Material/Safety Data Sheets口本部门消防通道及火警程序口器材的正确使用及保养Fire Exits and Procedures Importance Care and Proper use of Epuipment口处理客人投诉口电话礼仪Handling Guest Complaints Telephone Courtesy口客人对本部门的期望口钥匙的控制Guest Expectations Key Control口上交失物及招领口部门工作技能Lost and found Department Working Skill我确认我已完成上述项目的培训,并以熟悉部门的要求及制度。