Room Reservations -现代酒店英语口语实用教程第1课
unit 1 - room reservations
Unit 1 Room Reservations I Lead inII Dialogue study1-11-21-3III 2-13.You'll be expected to be here then.3.We can either put him on a waiting list or find him a room in a nearby hotel.4. We have special bedrooms which all have a wide door into the bathroom with appropriate and toilet facilities. Besides, there’re no steps between the street and the entrance to the hotel. There is a special list from the car park to the ground floor, and all the lifts are all wide enough to take a wheelchair.2. I’m afraid we won’t be able to guarantee him a room after the 28th. We usually have high occupancies in the peak seasons.Pair PracticeSpeaking PracticeCollection of special termsDialogue ListeningA.Listen to the tape, fill in blanks to complete the dialogue.single roomsdouble roomssuites and deluxe suites in JapaneseBritish, French and Presidential stylesDialogue 2 A Face-to-Face Interview（当面预订）Dialogue 1 A Long-distance Call Reservation （长途电话预订）Vocabulary1.room type* room type* arrival and departure date* name and telephone No.* guarantee method* special needsQuestion: 1. What information do we need to know when making a reservation?2. If your hotel is flly booked, how would you politely turn down the request to book a room？3. How to conclude a reservation?1.How long will he be staying?B.Key words, grammar and relative hotel knowledge introduction.2. 预订所需的信息2-2ⅣⅣReading Practice• A Business Letter: A Request for a Reservation (一封商务信函：要求预订）• Reservation （预订）Cross-cultural CommunicationSince a majority of hotel guests make reservations in advance of their stay, the Reservation Department usually becomes their first contact with the hotel. It is responsible for receiving and processing reservations, forecasting occupancy levels and room revenue, as well as maintaining availability to ensure that no over-booking occurs.Requests for reservations are received at the hotel through different means by telephone, fax, letter, telex and telegram or made by the guest in person. The increasing use of computers in hotels by both independent and chain hotels is making the reservation process simpler for the guest and more efficient for the hotel.Throughout the reservation process, information gathered about the guest and his stay should be recorded if a room is available.This reservation record can be recorded on paper or in a computer file for storage and retrieval. It must contain the following minimum information:Guest name, address, and telephone number.Arrival date and time, and length of stay.Type and number of rooms and number in the party.Rate quoted.Guarantee method.Information such as method of payment, special request (non-smoking room, handicapped) and the purpose of guest’s visit is helpful in satisfying the guest’s needs.All activities of the Reservation Department require its working closely and cooperating with every other department of the hotel. The Reservation Department must also provide the other departments with a forecast of expected occupancy. The forecast is extremely important, since it provides the Housekeeping,1) Finding out what the client wantsa. Would you like a room with a front view or rear view?b. A single room or a double room?c. Do you prefer bath or shower?d. Would you like breakfast?e. How long do you plan to stay?f. Is it just for tonight?2) Accepting a bookinga. I can book you a room for the first two days.b. We can confirm a room for April 22 only.c. It’s fine for Thursday night.3) Refusing a bookinga. We are fully booked for all types of room for the date.b. If there isn’t any room, we can put you on a waiting list or we can find you a room in another hotel.c. We don’t have and single room available. Would you mind a double room instead?4) Getting the details of arrivala. When will you be arriving?b. Could I have the airline flight number and arrival time?Role-playing。
酒店英语-unit-1PPT课件
me to book them a triple room for October 9th.
J:Just a minute, please. I’m sorry, sir. We’re fully booked
up on that date.
S:Oh, that’s too bad.
J:I’m sorry, we’re rather full at the moment. Can I
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S: 我叫 Stephen. S-t-e-p-h-e-n. J: 谢谢您｡您什么时间会入住呢? S: 我想大约是下午三点钟吧｡ J: 我想再一次确定一下您的预订｡您要预订一间时间
从5月9日星期三到5月12日星期六共三个晚上,价 钱为人民币每晚380元的临街单人间｡我的名字是 简,我们期待下个星期三见到您光临｡ S: 好的,一切都办妥了,再见｡ J: 再见｡
J: Tiantian Hotel. Room Reservations. Good afternoon. S: I’d like to book a single room for Wednesday next week. J: That’s fine, sir. A single room for Wednesday, May 9th, with a
11
Dialogues
J=Jane (Receptionist) S=Stephen Nobel (Guest)
Dialogue 3
We Are Fully Booked 客房已满
J:Room Reservations. Good morning. May I help you?
S:Yes, I have some friends coming to China and they want
关于预定酒店的英语对话情景带翻译
关于预定酒店的英语对话情景带翻译如今没有一口流利的英语，了解一些使用的英语对话也是很有必要的!今天店铺在这里为大家分享一些关于预定酒店的英语对话，希望这些实用口语会对大家有所帮助!关于预定酒店的英语对话一A:Good morning. Room Reservations. May I help you?A:早上好。
客房预订部。
我能为您做些什么?B:I'd like to reserve a room for two days.B:我想预订一个房间，住两天。
A:OK. For what time?A:好。
什么时间?B:For December 24th to 26th.B:12月24日到26日。
A:How many guests will there be in your party?A:您一行有几位客人?B:Just two. My wife and I.B:两人。
我和我的夫人。
A:Which kind of room would you like, a double or a twin?A:您想订个什么样的房间，双人间还是双床间?B:A double, please.B:双人间。
A:Would you hold the line, please? I'll check our vacancies for those days. We have a twin at 480 yuan and another at 380 yuan. Which would you prefer?A:请您别挂电话，好吗?我看看那些天有没有空房间。
先生，我们有一间480元和一间380元的双人间，您想订哪一间?B: We'll take the one at 480 yuan.B:我们要480元的。
A:Yes, sir. May I have your name, please?A:好,先生。
请问您贵姓?B:Brown.B:布朗。
实用酒店英语(第三版)unit1客房预订
Unit 1 Room Reservati Room Reservations
Background Information
Unit 1 Room Reservations
Background Information
Unit 1 Room Reservations
Background Information
Unit 1 Room Reservations
Background Information
（2）前台常用词汇
Dialogues Unit 1
Room Reservations
J=Jane (Receptionist) S=Stephen Nobel (Guest)
J: Thank you. How will they be arriving?
S: By air. Do you offer airport pick-up services?
J: Yes. What is their flight number?
S: Flight KW 760, arriving in Beijing at 1:00 p.m. on the 20th.
S: That’s good.
J: There’s no cancellation charge because you’ve cancelled within our 48- hour cancellation deadline.
S: Good.
J: Would you like me to send you a confirmation email?
J: Can I have your guests’names, please?
S: John White and his wife. Can you give us a special rate since ours is a company booking?
1、Room_Reservations
• 3 对房间和床具的偏好
1. What type/kind of room would you prefer? 2. I’d like to reserve a room with a sea/mountain view. 3. I’d like a room with a very large bed/balcony. 4. Certainly, sir. We’ll book you into a room with a Queen-size/King-size bed.
•
Room oints of Reservations • 预定登记要素:
– 1) Guest Information – 2) Guest’s Requirements – 3) Hotel Policies
Guest Information
1）客人姓名（Guest Name）或团队名称（Name of Group）、编号（ Code ）； 2）代订人姓名（ Contact Name）、联系电话 （ Telephone Number）、单位（Company Name）及地 址（Address）； 3）人数（Number of Guests）； 4）国籍（Nationality）； 5）抵/离店日期（Date of Arrival/Departure）；时间 （Time of Arrival/Departure）及入住天数（Length of Staying）。 6）折扣优惠（discount）及付款方式（payment） 7）订房入住当天的保留时间（Cut-off Time）
In order to fulfill these tasks, the staff must have a neat and smart appearance, good manners, adaptability, efficiency, the sense of duty and a knowledge of languages. The most important of all the qualities is a real liking for people and a warm desire to help them.
酒店英语1教学课件Unit 1 reservation
Unit 1 Reservation
Objectives:
After finishing this unit, you will be able to:
1 name different room types in English
2
make reservations for guests
Hotel : Shanghai International Hotel Room Type : deluxe suite Name of Guest : Bellow Telephone of Guest: 13960897323 Date of Arrival : May 26th Date of Departure: May 28th
Section C: Dialogues
Dialogue 1 Group Reservation
R=receptionist G=group leader R: Good afternoon, sir. Welcome to Beijing Shangri-la
Grand Hotel. What can I do for you? G: Good afternoon. I’m John Smith from Shenghua Trading
Company. I’ d like to reserve 10 double rooms for five days. R: For which dates? G: From May 23rd to 27th. R: One moment please. I!ˉll check our reservation record.
Unit 1 Reservation
旅游英语口语900句
PartⅠIn the Hotel在宾馆Room Reservations预订房间1．I'd like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What's the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？6．We'll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。
10．What is the rate，please？请问房费多少？11．The current rate is＄50 per night．现行房费是50美元一天。
12．What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all．I'll take it．听起来还不错。
酒店常用的英语口语对话(最新)
1.酒店常用的英语口语对话A:Room Reservations. Good afternoon.订房中心。
下午好。
B:I'd like to book a double room for December 6th.我想订一间12月6日的双人间。
A:That's fine, sir. A double room for December 6th, right?好的，先生。
一间12月6日的双人间是吗?B:Yes. What is the rate, please?是的。
请问房价是多少?A:The current rate is $45 per night.现在的房价是45美元一个晚上。
B:What services come with that?这个价格包括哪些服务呢?A:You'll have a radio, a color television, a telephone and a newspaper delivered to your room every day.房间里有一台收音机、一台彩色电视机、一部电话，每天还有一份报纸送到您的房间。
B:That sounds not bad.听起来不错。
2.提高托福口语的训练步骤第一步：每一次练习的时间是1小时，时间再长我们就注意力不集中了，就该休息了。
第二步：挑选里面的任意2道题，题型不重要，1、2题可以，4、6题也可以。
第三步：将选出的一个题目的答案，首先读10-20遍，来熟悉答案，争取做到能够背下来的水平，就是为了给自己以充分的准备。
换句话说，这段内容对于你来说，不再是一串单词，而是一个段中文的讲话印在你的脑中。
第四步：将这份材料放在一边，再按照自己的脑中所记忆的内容，或者说记忆的中文的内容，将每一句话复述出来。
是的，你在这个时候也许说的不是很好，但是别急，其实这只是你通向成功路上必经的崎岖。
第五步：将你刚才的答案再重复10遍。
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Room Reservations -现代酒店英语口语实用教程第
1课
Chapter 1 Front Desk 前台
Unit 2 Room Reservations 客房预订
经典对话
R=Reservation Clerk 预定员 G=Guest 顾客
R：Good morning. Room Reservations . May I help you?
您早，客房预订部，请问有什么能够协助您？
G：Yes,I’d like to book a room.
我想预订一个房间。
R：Thank you, sir. For which date and how many guests
will there be in your party?
谢谢您。
要订在什么时候？您一行有多少人？
G：From April 16th to 20th .Just my wife and myself.
4 月 16 日到 20 日。
只有我和我太太。
R：From April 16th to 20th .And which kind of room would you prefer, sir?
4 月 16 日到 20 日。
请问您想预订哪种房间。
G：A Twin，please.
R：Could you hold the line please? I’ll check our room availability.(After a while ) Thank you for waiting , sir. We have a twin room at US$180 per night, will that be all right?
请别挂断好吗？我来检查一下是否有空房间。
（过来一会儿）让
您久等了，先生。
我们有空余的双床间，现在价格是每晚 180 美元，
这样能够吗？
G：Ok, I’ll take it.
好的，我订了。
R：Thank you ,sir. May I have your name and phone number, please?
谢谢您，先生。
您能告诉我您的姓名和电话号码吗？
G：Sure. May name is Aaron Johnson, and my phone number
is 3242-5827.
没问题。
我叫艾伦.约翰逊，电话是 3242-5827.
R：Mr. Aaron Johnson, phone number is 3242-5827.Excuse me, how do you spell your first name?
艾伦.约翰逊，电话是 3242-5827。
请问怎么拼写您的名字？
G：It’s double A,R,O,N.
两个 A,R,O,N。
R：Double A,R,O,N. Thank you,Mr. Johnson. May I have your arrival time on April 16th?
两个 A,R,O,N。
谢谢您，约翰逊先生。
请问您 4 月 16 日大概什
么时候到酒店？
G：Around 9 p.m.
大约晚上 9 点。
R：Mr. Johnson, for the unguaranteed reservation, we can only hold the room by 6 p.m., because it is the peak season now. If you make a guaranteed reservation ,we can hold the room overnight. Would you like me to make a guaranteed reservation by credit card?
约翰逊先生，因为现在是旺季，我们酒店的非担保预订只能保留到下午 6 点。
您若做了担保预订，我们能够整夜都保留您的预订。
您愿意用信用卡做担保预订吗？
G：Fine. Do you accept American Express?
好的。
你们酒店接受美国运通卡吗？
R：Yes. May I know the number?
接受，请问信用卡号是多少？
G：It’s 134986
号码是 134986.
R：Thank you, Mr. Johnson. You’ve made a guaranteed reservation at the Guangzhou xx Hotel, from April 16th to
20th for 5 nights. If you can’t arrive as schedule, please inform us before 6 p.m. on April 16th .Thank you for calling and we look forward to serving you.
谢谢您，约翰逊先生。
您已经在广州 xx 酒店办理了担保预订，从 4 月 16 日到 20 日，预住 5天。
您若不能如其到达，请务必在16 日下午 6 点前通知我们。
感谢您的电话，我们期待能为您服务。
常用句型百宝箱
1. 预订基本应对
1) Do you have one single room for two nights?。