酒店英语常用语(培训)修改版
酒店常用英语培训资料
）Catalogue（目录(Everyday-use English) 日常用语第一章）greeting问候语（第一节）saying hello打招呼（第二节）introduction介绍（第三节感谢（第四节）appreciation）apologizing致歉（第五节）showing the way引路（第六节(saying goodbye) 道别第七节）making& answering a call打、接电话（第八节）refusing in a polite way谢绝（第九节）dirty words英语脏话（第十节）euphemism委婉用语（第十一节）English on specific occasions部门英语（第二章）Reservation预订处（第一节）The Front Office（总台第二节）Kurhas Center（水疗第三节客房第四节）Housekeeping（）Cashier’s（收银第五节）useful vocabulary有用词汇（第三章酒店各部 (name of each department)(posts & titles) 职务头衔(buildings and architectures) 酒店建筑(place for recreation and leisure) 娱乐休闲场所娱乐休闲保健健身项目(entertainment, leisure, health-care and sports)(furniture and fittings in guest room) 客房常见物品(fittings in bath room) 浴室常见物品(things left by guests) 客人可能遗留的物品Everyday-use English 日常用语第一章 Greeting 问候语第一节1.日常问候Morning/Good morning. 早上好Good afternoon. 下午好Good evening. 晚上好晚安 Good night.(Wish you) Have a nice dream. 做个美梦(Wish you) Have a sound sleep. 睡个好觉２．节日祝福Traditional Western Holidays传统的西方节日Happy birthday! Happy birthday to you! 生日快乐 Wish you a happy birthday!Happy new year! 新年快乐情人节快乐Happy valentine’s day!Easter 复活节)三月出现满月后的第一个星期天在每年的三月底或四月初，() 五月的第三个星期天Happy mother’s day! ( 母亲节快乐) 六月的第四个星期天( Happy father’s day! 父亲节快乐Happy Independence Day! 独立日快乐)美国(() 日4每年７月Happy Halloween ( 万圣节快乐)月３１日10宗教节日，每年Happy Thanks-giving day! 感恩节快乐) 每年１１月的第四个星期四(圣诞快乐（每年的１２月２５日）Merry Christmas.Traditional Chinese holidays 传统的中国节日Women’s Day妇女节 Spring Festival 春节Youth Day 青年节 Tomb-sweeping Day 清明节Labor’s Day 劳动节Children’s Day 儿童节 Mid-autumn Day 中秋节 Dragon-boat Day 端午节 National Day 国庆节You 一定不要说,问候外国人的时候: 注意“您累了tired.(very are外国人会认为这是,加之思维方式的差异,。
酒店英语培训资料
一.、客房常用词汇：north 北south 南west 西east 东presidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room残疾人用房cashier 收银员receptionist 接待员operator （总机）话务员telephone switchboard电话总机extension 分机bellman 行李员bowling保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office前台lobby 大堂bell 门铃hall closet/wardro衣橱，壁橱peep hole窥视孔please make up room请打扫房间make up 整理hanger衣架spare pillow 备用枕头breakfast menu早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip冰夹glass 玻璃杯refrigerator 电冰箱mineral water矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar商务酒吧trade mark/shop 商场business center商务中心reservation center预定中心morning call 叫醒服务meal voucher 就餐券laundry水洗floor 楼层laundry洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee背椅furniture 家具express service快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion靠垫chaise 躺椅couch双人沙发chain lock 防盗扣do not disturb 请勿打扰coaster杯垫plug 插头socket插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone电话机computer line 电脑线chair椅子service directory 服务指南ashtray 烟灰缸matches 火柴envelope 信封writing paper 信纸fax paper 传真纸post card 明信片sewing kit 针线包map 地图ballpoint pen 圆珠笔pencil 铅笔window窗户curtain 窗帘slipper拖鞋shoe shine clothe擦鞋布memo/note pad 便签bed床shampoo洗发液quilt 被子pillow 枕头shoe basket 鞋篮toilet卫生间bed table 床头柜alarm clock闹钟yellow page黄页night light 夜灯trash can 垃圾桶bed pad床垫bed sheet床单bed skirting 床裙pillow case枕头套smokedetector烟感器carpet/rug vacuum cleaner吸尘器wall lamp 壁灯ceiling lamp 吊灯ground lamp 落地灯bathroom 浴室fluorescent lamp 日光灯serving tray 托盘scale 体称hand towel 小方巾wash room 卫生间shower 淋浴bath towel 澡巾ground towel 地巾face towel 面巾hair dryer 吹风机bath tub 浴缸shower head淋浴头closet马桶tap 水龙头wash basin面盆towel rack 毛巾架marble table 大理石台面hanger衣架、挂钩wall telephone面包机bidet净身器flower vase 花瓶tissue paper dispenser面巾纸盒shower curtain 浴帘tissue/toilet paper卫生纸bath gel 沐浴液razor shaver剃须刀comb 梳子tooth brush 牙刷tooth past牙膏soap肥皂cotton swab 棉签tips小费emery board指甲锉sanitary bag 女宾袋shower cap 浴帽elevator lift 电梯fruitplate 果盘fruit knife (fork)水果刀（叉）ice cubes 冰块room card 房卡passport 护照deposit 押金charge收费price 价格Poker扑克night-club夜总会massage 按摩、桑拿boiling water开水newspaper报纸corridor走道trolley手推车Monday周一Tuesday周二Wednesday周三Thursday周四Friday周五Saturday周六Sunday周日January一月February二月March三月April四月May五月June六月July七月August八月September九月October十月November十一月December十二月Fine晴Overcast阴Snow雪Rain雨Cloudy多云FO前台Cashier收银Guest客人Telephoto电话Maintain维修Safety保险柜Cigarette香烟Nailhole指甲剪Forfex剪刀Socket插座Blower吹风机Charger充电器Keep secrecy保密Remote control遥控器Massage按摩Entertainment娱乐elevator电梯tea茶叶water bottle水壶for free免费safe-conduct安全通道reticle网线iron熨斗ironing board熨衣板map地图hot water热水fruit 水果shoeshine擦皮鞋drink饮料food食品bedsheet床单quilt cover被套bath robe 浴衣towel毛巾pillowcase枕套curtain窗帘ashtray 烟灰缸glass杯子tea-cap盖杯tea-box茶叶盒clothes-rack衣架the senice clamps服务夹noise菜谱close stool马桶broken electricity断电window窗户make water漏水lock 锁chair椅子light灯bathtub浴缸ice冰icebox/refrigeratory冰箱electric torch手电筒bed床dish盘子scoop勺子boud碗knife小刀fixing调料sugar糖salt盐shoeshine鞋油toecap鞋刷insect虫glue water胶水calculator计算器rule尺子stapler订书机inkpad印泥mouse鼠标do not disturb勿扰make up room打扫房间extra bed加床no need service不需要服务lost and found遗留物品plug插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 当然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning早上好good afternoon下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry别担心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！（初次见面，回答同样用该句）welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’s mypleasure不用谢！thank you very much非常感谢I’m sorry 很抱歉Excuse me打扰一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list房价表general manager总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade商场financial department 财务部security department 安全部purchasing department采购部engineering department工程部三、客房服务常用对话：G: guest 客人R: room attendant 楼层服务员1.showing the guests to the room为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2.Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!undry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good.R: Here you are.G: Oh, How nice! Your hotel’s laundry service is excellent.R: Thank you !That’s just what we should do.4.RepairingDialogueG: Excuse me!R: Yes?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on.R: Well, There is a switch on the beddable, Did you turn on it?G: Yes, I’ve done is.R :I’m sorry. May I have a look at it?(Trying to fix it, but in rain)R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. (She leaves the room. Five minutes later. There is a knock on the door).R: Housekeeping, May I come in?G: Yes.R: Good evening! We are going to check your TV set.(Electncian finishes the repairing)R :Dear sir, everything is OK now, Is there anything dse I can do for you?G: No, Thanks very much!R: It’s my pleasure .And with you have a sweet evening!Dialogue twoR: Good evening! What’s the matter sir? G: Air conditioner is not cool/heat enough.R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are up to cheek if for you.Dialogue threeG: There is no water in the shower head. Can you call someone to fix it for me.R: We’ll call the engineer immediately. I’m sorry for any inconvenience.5.Room serviceG: What would like to take our lunch in our room. Could you bring it here?R: Yes .Of course. Our hotel provides very good room service, sir.G: Very nice. When should me order our lunch?R: At any time you want. You may dial“2619”to call the room service section directly to order breakfast, lunch or dinner.G: By the way. What should we do with the plates when we finish eating?R: You can call me to clean it up, or just leave them outside you room.G: Oh, I see. Thank you.6.Miscellaneous servicesDialogue oneR: Good morning. Dear Madam!G: Good morning. Will you de me a favor?R: Sure.G: I’d like to have some glasses?R: How many would you like?G: Three.R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部分：1.开门G: I’m the guest from 1817.And I left key in the room/My key isn’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At 四．简单的称谓：1．Sir:对不相识的男士的通称。
酒店餐饮常用英语培训
酒店餐饮常用英语培训以下为您提供 20 个酒店餐饮常用的英语培训内容：1. "Reservation" [ˌrezəˈveɪʃn]- 释义：预订；预约- 短语：make a reservation 预订- 用法：We need to make a reservation for dinner. （我们需要预订晚餐。
）- 例句：I have a reservation under the name Smith. （我有一个以史密斯名字预订的。
）2. "Menu" [ˈmenjuː]- 释义：菜单- 短语：à la carte menu 点菜菜单- 用法：Can you please give me the menu? （能请您给我菜单吗？） - 例句：The menu offers a wide variety of dishes. （菜单提供了各种各样的菜肴。
）3. "Appetizer" [ˈæpɪtaɪzə(r)]- 释义：开胃菜；前菜- 短语：order an appetizer 点一份开胃菜- 用法：The appetizer was very delicious. （这道开胃菜非常美味。
） - 例句：We started with some appetizers before the main course.（在主菜之前我们先吃了些开胃菜。
）4. "Main course" [meɪn kɔːs]- 释义：主菜- 短语：choose the main course 选择主菜- 用法：The main course will be served shortly. （主菜很快就会上。
）- 例句：I ordered the steak as my main course. （我点了牛排作为我的主菜。
酒店、餐厅服务常用语及词汇英文版
酒店英语常用语1、Welcome to the Guangdong Foreign Businessmen Club/Hotel. 欢迎光临外商活动中心。
2、Welcome to our restaurant. 欢迎光临我们酒店。
3、We’re glad to see you again. 我们很高兴能再见到您。
4、May I have your name, please? 请问您叫什么名字？5、Your initials, please? 请问您的名字首写字母？6、May I have your first name? 请告诉我您的名字。
7、May I take your order now? 我现在为您下单好吗？8、May I have your room number? 请您告诉我您的房间号，好吗？9、May I have your signature, sir?,,here please. 先生，请您把名字签这儿，好吗？10、May I know who I’m talking with?(打电话时用) 请问您是哪位？11、May I ask who is next? 请问下一位是哪位？12、May I be of service, madam? 请问这位夫人，我能为您做些什么？13、May I recommend our,,, sir? 先生，我能为您推荐我们,,14、May I help you with,,madam? 夫人，我能帮您做,,15、Would you like me to book a ,,for you? 需要我为您订,,16、Would you like to sit by the window? 您喜欢坐在靠窗边的位置吗？17、Would you like to have a cup of tea? 来杯咖啡如何？18、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？19、How about a,,您觉得,,怎样？20、Have a pleasant stay at our hotel, sir. 愿您在我们中心，一切顺心开心。
酒店英语交流用语
chance 机会 feast one's eyes 让某人一包眼福 typical 典型的，代表性的 pearl 珍珠 The Jade Buddha Temple 玉佛寺 what's more 另外 construction 建造，构造，结构 magnificent 壮丽的，宏伟的 enjoy 欣赏，喜爱 stamp 邮票 stick 粘贴，张贴 envelope 信封，封套 sticker 背后有粘胶的标签 ticket 票 airline 航空公司 wonder 想知道 consider 考虑，细想 in advance 预先 economy 经济 time-table 时刻表 flight 班机 airport 机场
Hale Waihona Puke A: Advance Reservations. Can I help you? B: Yes, I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10. A: Yes, we do have a single room available for those dates. B: What is the rate, please? A: The current rate is $50 per night. B: What services come with that? A: For $50 you'll have a radio, a color television, a telephone and a major international newspaper delivered to your room everyday. B: That sounds not bad at all. I'll take it. A: Very good. Could you tell me your name, sir, please? B: Yes, it is Moore. A: How do you spell it, please? B: It's M-O-O-R-E. A: M-O-O-R-E. And what is your address, please? B: It is 3600 Montague Boulevard, Hattiesburg , Mississiippi39401 U.S.A.. A: Excuse me, sir, but could you speak a little more slowly, please? B: Sure, no problem. It's 3600 Montague Boulevard, Hattiesburg, Mississippi 39401 U.S.A.. Have you got it? A: Yes, so it is 3600 Montague Boulevard, Hattiesburg, Mississippi 39401 U.S.A.. B: That's right. A: What about your telephone number? B: (601) 264-9716. By the way, I'd like a quiet room away from the street if that is possible. A: A quiet room away from the street is preferred. O.K.. We'll mail you a reservation card confirming your booking as soon as possible. We look forward to your visit. B: Thank you and good-bye. A: Good-bye. Words and Expressions settle v.解决
酒店基础英语培训
目录
PART 01 GREETING 问候与欢迎 PART 02 THANKS 感谢与回答 PART 03 DIRECTION 指路与带领
PART 04 APOLOGIES 致歉与答复 PART 05 CHECK IN 入住
01
问候与欢迎
DIANJITIANJIZHUAYOWENZINER
CHECK IN 入住
入住
1. 多久……How long… 2. 多少……How many… 3. 待／留／保持Stay 4. 计划plan 5. 期望／想做……Expect 6. 等待Wait Wait a moment/second/minute. 稍等一 下
CHECK IN 入住
情景4: 询问是否有预订……
CHECK IN 入住
入住
情景6: 询问房价…… 客人：What’s the room rate today? 今天房价多少？ 回答：The price of a single room is 170 RMB per day./The single room rate is 170RMB per day.单间的房费是每天170 元。 客人：OK, I’ll take it for two nights. 一 个单人间，住两晚。 回答：Sure, no problem. Thank you very much, sir. 没问题，先生。非常感 谢。
们饭店下榻
THANKS 感谢与回答
感谢的应答：
You are welcome./Welcome! 不用谢。 My pleasure./With pleasure. 乐意效劳。
Don’t mention it. 何足挂齿。 It’s very kind of you./You are so kind.
酒店常用英语培训资料
目录（Catalogue）第一章 日常用语(Everyday-use English)第一节 问候语（greeting）第二节 打招呼（saying hello）第三节 介绍（introduction）第四节 感谢（appreciation）第五节 致歉（apologizing）第六节 引路（showing the way）第七节 道别 (saying goodbye)第八节 打、接电话（making& answering a call）第九节 谢绝（refusing in a polite way）第十节 英语脏话（dirty words）第十一节 委婉用语（euphemism）第二章 部门英语（English on specific occasions）第一节 预订处（Reservation）第二节 总台（The Front Office）第三节 水疗（Kurhas Center）第四节 客房（Housekeeping）第五节 收银（Cashier’s）第三章 有用词汇（useful vocabulary）酒店各部(name of each department)职务头衔(posts & titles)酒店建筑(buildings and architectures)娱乐休闲场所(place for recreation and leisure)娱乐休闲保健健身项目(entertainment, leisure, health-care and sports) 客房常见物品(furniture and fittings in guest room)浴室常见物品(fittings in bath room)客人可能遗留的物品(things left by guests)第一章日常用语 Everyday-use English第一节 问候语 Greeting1.日常问候早上好 Morning/Good morning.下午好 Good afternoon.晚上好 Good evening.晚安 Good night.做个美梦(Wish you) Have a nice dream.睡个好觉(Wish you) Have a sound sleep.２．节日祝福传统的西方节日 Traditional Western Holidays生日快乐 Happy birthday! Happy birthday to you!Wish you a happy birthday!新年快乐 Happy new year!情人节快乐Happy valentine’s day!复活节 Easter(在每年的三月底或四月初，三月出现满月后的第一个星期天)母亲节快乐 Happy mother’s day! (五月的第三个星期天)父亲节快乐 Happy father’s day! (六月的第四个星期天)(美国)独立日快乐Happy Independence Day! (每年７月4日)万圣节快乐 Happy Halloween (宗教节日，每年10月３１日)感恩节快乐 Happy Thanks-giving day!(每年１１月的第四个星期四)圣诞快乐 Merry Christmas.（每年的１２月２５日）传统的中国节日 Traditional Chinese holidays春节 Spring Festival 妇女节Women’s Day清明节 Tomb-sweeping Day 青年节 Youth Day劳动节 Labor’s Day 儿童节 Children’s Day端午节 Dragon-boat Day 中秋节 Mid-autumn Day国庆节 National Day注意: 问候外国人的时候,一定不要说You are very tired.(“您累了吧”)。
酒店实用英语
59、欢迎光临，我是楼层服务员，愿意为您效劳。 Welcome ,Sir. I am the floor attendant. Can I help you? 60、请出示一下您的房卡好吗？ Would you please show me your room card? 61、请问您的房间号是多，先生? May I have your room number,Sir? 62、对不起，我过会儿再来. I am sorry. I will come back later. 63、对不起，先生，让您久等了，这是您要的开水。 Sorry,Sir. Thank you for waiting.Here is your room,please call room service. 64、对不起，我马上就来一只。 I am sorry. I will change one for you. 65、欢迎您来我们餐厅用餐。 Welcome to our restaurant. 66、请问您喜欢喝什么茶？ What kind of tea (do you like to drink)? 67、请问现在可以点菜了吗？ (Are you ready) order now?
68、还需要点什么吗？ Anything else （do you want）,sir? 69、如果您想在房间里用餐，请拨服务。 If you wish to have meals in your room,please call room service. 70、请走好，当心台阶。 Please mind your step. 71、希望再次为您服务。 Hope to serve you again. 72、对不起，您要的商品己售完了。 I am sorry,it is sold out. 73、您看这个怎么样？ What about this one? 74、这个行吗？ Is this all right? 75、我将尽快为您安排。 I’ll arrange it for you.
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酒店英语常用语（一）礼貌英语：1、问候：Good morning/ afternoon/ evening ,Sir/Madam. 早上（下午、晚上）好How do you do? 您好How are you? 您好吗（回答：Fine, thanks,and you?） Good morning , Sir. Can I help you ? 早上好先生，我能帮你吗？2、告别：Good bye. 再见See you later.一会见See you tomorrow.明天见Good-bye and good luck. 再见，祝您一路平安。
Good bye and hope to see you again.再见欢迎下次再来Have a nice trip.祝您旅途愉快。
I am glad to be service to you. 很高兴能为您服务3、欢迎：welcome .welcome to our hotel.Good morning , Sir. Welcome to our hotel .说明：①“sir”是对男性的尊称，使用时不受对方年龄、婚姻状况的限制。
②“madam”是对已婚女性的尊称。
③“miss”通常是对未婚女性的尊称。
④“how are you”用于熟悉的人们之间的问候语，使用时常加上对方的称呼，如“how are you，miss zhang?”（二）答：1、Thank you. 您Thank you very much. 非常感Thank you for your help.您的帮助致的回答：You are welcome.＝Not at all. 不用,没关系，您太客气It’s my pleasure.非常高兴为您服务It’s very kind of you .您真是太客气了（三）道歉1、sorry.对不起I am sorry. 对不起I’m so sorry to trouble you.对不起麻烦您了2、Excuse me. 不好意思，打扰了。
3、Sorry to keep you waiting. 对不起，让您久等了。
4、I beg your pardon.请您原谅说明：①“sorry、I’m so sorry、excuse me”及“I beg your pardon”等都表示“对不起”，sorry、I’m so sorry都有遗憾抱歉之意。
与excuse me及I beg your pardon含义相同。
但I’m so sorry大多表示婉言拒绝他人的要求，表示不能同意或不能满足对方的意见或要求。
如“sorry（i‘m sorry），this table has been reserved”，但在招呼别人时，引起别人注意，只能用“excuse me”。
（四）引起对方注意或请求原谅：1、Excuse me. 劳驾2、Excuse me. May I come in? 请问，我可以入吗？3、Excuse me for interrupting you.请原谅打断您（说话、办事）（五）用语：1、Hello,this is DongYuan hotel.您好这是东源大酒店2、Wait a moment,please.请等一下3、I beg your pardon? 对不起，（我没听清，请再说一遍）4、Could you speak a little slower, please. 请您稍微讲慢一点（六）祝贺与祝愿：1、Congratulations! 恭喜您2、Best wishes! 致以良好的祝愿3、Happy birthday!祝您生日快乐4、Happy New Year! 新年快乐5、Merry Christmas! 圣诞快乐6、Have a good weekend!周末愉快Have a good day.祝您今天一切都好！五大接待用语1、good morning,sir.2、yes,sir3、Thank you sir/ Thank you , welcome to again.4、I’m sorry to have kept you waiting 对不起让您久等了5、I’m sorry ,wait a moment please 对不起请等一下酒店服务英语实例（四）服务人员英语礼貌用语30句1、早晨好。
中午好。
晚上好。
Good morning / afternoon / evening.2、欢迎您光临东源大酒店。
Welcome to DongYuan Hotel .3、旅游愉快吗?Did you have to nice trip？4、我是接待员（行员、话务员、收帐员、电工、清洁工、厨师、餐厅服务员、调酒员、美容师）。
I am receptionist .（porter/operator/cashier/electrician/cleaning person/ cook/waiter, waitress/bartender/beautician）.5、需要我帮忙吗？What can I do for you?6、还需要些什么？What else can I do for you?7、请稍等一会儿。
Just a moment ,please.8、很高兴为您服务。
I am always at your service.9、希望您在这里住得愉快。
I hope you will enjoy your stay with us here.10、对不起，给您添麻烦了。
I am awfully sorry to have caused you so much inconvenience.11、如果您需要什么帮助，请及时告诉我。
Just let me know if there is anything I can do for you.12、这边请。
This way , please.13、请走这边。
Would you care to step this way , please?14、不客气。
You are welcome . /Not at all . /It’s my pleasure. 15、为宾客服务是我们的荣幸。
It’s our pleasure to serve our guests.16、您先请。
After you.17、对不起，我马上就过来。
Excuse me , I’ll be with you in a minute.18、能告诉我您的吗？May I have you name?19、对不起，让您久等了。
Sorry to have you kept waiting.20、您能填一下这表吗？Would you please fill in this form?21、您如何付帐，是现金还是信用卡？How are you going to pay, in cash or by credit card? 22、对不起，我能进来吗？Excuse me ,may I come in?23、一直往前走。
Go straight ahead.24、您可以坐这部电梯到客房。
You may go to your room by this elevator.25、我马上为您查一下。
Let me have a check for you.26、请坐。
Take a seat , please.27、我来为您指路。
I’ll show you the way.28、祝您旅途愉快。
Have a good trip.29、祝您生意兴隆。
I wish you a good business.30、欢迎您再来。
You are welcome to stay with us next time.对话一：reserve a room 预订房间G: I’d like to reserve a room.我想预订一间房间。
H: When for Sir?先生，什么时候要用?G: This weekend.这周末。
H: Thank you. Just a moment, please.。
请等一会儿。
(A few seconds later) (几秒钟以后)H: We’ll have it ready for you, sir.先生，我们会为您准备好房间。
G: Fine.好!对话二：order 订餐I’d like to order my breakfast / lunch / supper。
喂，我想订午餐。
What would you like to have，sir?先生，您想要些什么?Well, pineapple juice, bacon and eggs, toast, and a pot of coffee.我要菠萝汁、火腿和蛋、烤面包和一壶咖啡。
All right, sir. Anything else?好的，先生。
还要别的东西吗?No, that’s all.不要，就这些了。
Thank you. Just a moment, please实例：Ordering Breakfast through Room Service at the Hotel 通过酒店客房服务部预订早餐H: (Room Service): Hello. Room Service.(客房服务部)喂!客房服务部。
G: Hello. May I order my breakfast for tomorrow morning?喂!我可以预订明天早上的早餐吗?H: Yes, Sir. What time would you like to have it, sir？可以的。
先生，请问您想什么时候吃早餐?G: Can you make it at 8:00你们能在八点钟准备好吗?H: All right, sir. What would you like to have?可以，先生。
您想要些什么?G: Well, pineapple juice, bacon and eggs, toast, and a pot of coffee.我要菠萝汁、火腿和蛋、烤面包和一壶咖啡。
H: All right. Anything else.好的。
还要别的东西吗?G: That’s all. My room number is 604.不要了。
我房间的是604号。
H: Thank you, sir.您，先生。
How much do you charge?要多少钱?。