常用商务英语套句

常用商务英语套句

POWERFUL SENTENCES

Telephone English

1.Hello, ABC co. May I help you?

2.Who's calling please? May I ask who’s calling, please?

3.May I speak to Lisa please?

4.Could I speak to Lisa on extension 234 please?

5.May I speak to Lisa in Accounting, please?

6.Is Lisa there, please?

7.Lisa, a phone call for you.

8.Nice to hear from you.

9.Sorry, he is on another line. Would you like to hold?

10.Sorry, he is out at the moment.

11.Sorry, he is not here today.

12.Sorry, he is in the meeting at the moment.

13.Could anyone else help?

14.How urgent is this? If she could give me a call within 24 hours, I would be appreciated.

15.Not really. There is no great urgency. I will call back.

16.Do you want to leave any message?

17.Could I give her a message?

18.Can I take any message for you?

19.May I leave a message?

20.We have an order in place with her and I’d like to increase the quantity we orde r.

21.I'm ringing about a marketing meeting. I'm ringing to ask if you received our invoice.

22.Would you please tell her that?

23.I will let her know

24.I will make a note of that.

25.Just a minute, let me get a pencil

26.Just a minute, let me get an order form.

27.Let me check

28.It's now coming up on the screen.

29.This is about our order No. 123, what was the order for?

30.I will ask him to give you a ring.

31.What 's the best time to call?

32.What's your number? I'm on....

33.Got it? Got it.

34.Is that a direct line or is there any extension.

35.Operator

36.International call

37.Dial

38.In an emergency, dial 911.

39.Directory

40.Yellow pages, white pages

41.Walking on your fingers

42.Pay phone

43.Mobile phone, beeper

44.country code area code local code

45.This is Lisa Lee of ABC Co. I’d like to speak to John Smith. I’m ringing about the marketing meeting. Could he call me as soo n as possible? My number is 123456.

Thanks.

46.Please call him before 5 on 123456 about the new catalogue.

Negotiation

1. We're very interested in purchasing (ordering) your fax machine.

2. I'm sure you'll find our machines very reliable. (Excellent in quality and reasonable in prices)

3. I'm definitely sure

4. I don't know for sure

5. We're hoping for a discount of 20%

6.We can let you have a 10% discount for any order over 1,000 dz.

7.I will be prepared to discuss the details with Ms. Lee.

8.We like to talk to Ms. Lee with a view to renegotiating the discount on a larger order.

9.I can make an exception in your case

10.This is a really good bargain

11.That's far too expensive. (Too much, too little)

12.Let me display (demonstrate) our new products for you.