史上最全订单跟进英文模板你不容错过!
速卖通最全订单跟进英文模板
速卖通最全订单跟进英文模板未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…三头六臂为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。
1. 未付款订单的催款模板。
（请根据您产品自身特点对描述内容进行修改）Dear xxx We have got your order of XXXXXX。
But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks! 2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi, xxx, Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help. 3. 填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello, xxx, We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx You can also track the delivery of your order yourself here:.It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive. If you have any questions or problems, contact us directly for help. 4. 超过5天还未更新物流信息，让买家再等待Dear xxx, As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity. Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available. Thank you for your patience! 5. 货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx, Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed. Don’t worry! We have already dispatched your orderwith a different logistics company. You can track the new delivery of yourorder here:. We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help. 6. 长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx, If you haven’t received your order yet, please don’t worry. We just checked the trackinginformation and it’s on its way! Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund. If you have any questions or problems, contact us directly for help. 7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx, We have checked the tracking information and found your package is still intransit. This is due to the overwhelming demand for logistics this shoppingseason. We have also extended the time period for you to confirm delivery. If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible! Thanks! 8. 客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
14套跟进客户英文模板强势来袭~拿走不谢！
14套跟进客户英文模板强势来袭~拿走不谢！今天为大家精心准备了史上最全的订单跟进英文模板！模板还真不是万能的，请灵活运用~01未付款订单的催款模板（根据产品的自身特点对描述内容进行修改）Dear xxx,We have got your order of XXXXXX.But it seems that the order is still unpaid. If there’s anything I can help with the price,size, etc. please feel free to contact me.After the payment is confirmed, I will process the order and ship it out as soon as possible.Thanks!02查看到买家付款完成的订单后，给买家发送订单确认邮件，并且告知预计发货时间Hi, xxx,Thank you for your payment for orders xxxxxxx.We will be dispatching these items within the next 3 days.If you have any questions or problems,contact us directly for help.03填写了发货通知后告知买家当前状况（订单号、发货单号、运输方式和发货日期）Hello, xxx,We are happy to tell you we have dispatched your order! You can track its progress with the following tracking number:xxxxxx.You can also track the delivery of your order yourself here: . It usually takes about 30 days for your orderarrive, but as this is the shopping season, the logistics companies are very busy and some orders may takes lightly longer to arrive.If you have any questions or problems, contact us directly for help.04超过5天还未更新物流信息，让买家再等待Dear xxx,As we all know, it’s the busiest part of the shopping season and the logistics companies are running at maximum capacity.Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available.Thank you for your patience!05货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx,Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.Don’t worry! We have already dispatched your order with a different logistics company. You can track the new delivery of your order here:.We have also extended the time period for you to confirm delivery.If you have any questions or problems, contact us directly for help.06长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx,If you haven’t received your order yet, please don’t worry. We just checked the tracking information and it’s on its way!Don’t worry about your money or your purchase either if you do not receive your package, we will resend your order, or you can apply for a full refund.If you have any questions or problems, contact us directly for help.07距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx,We have checked the tracking information and found your package is still intransit. This is due tothe over whelming demand for logistics this shopping season. We have also extended the time period for you to confirm delivery.If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!Thanks!08客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改Dear xxx，I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation.But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us.Thanks for your understanding.09货物断货，推荐类似产品（建议大家及时把断货的商品下架）Dear xxx,We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX. If there’s anything I can help with, please feel free to contact us.Thanks!10折扣产品推荐Dear xxx,Thanks for your message. Well, if you buy both of the XXXX items, we can offer you a XXX %discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions.Thanks & Best regards!11买家议价（填写希望买家购买的件数和您所能提供的折扣）Dear xxx,Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX %discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know.Thanks!12向买家推荐新品(圣诞节/新年等节日畅销产品推荐)Dear xxx,As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXXXX. Please click the following link to check them out XXXXXXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX.Thanks.13货物在海关Hello, xxx,We have checked the tracking information and found your package has now arrived at your country’s customs agency. Please let us know as soon as your order arrives at your delivery address. If your package experiences any delays at customs, please contact them tore solve any problems.Thanks!14货物已经处于签收状态，提醒买家确认收货Hello, xxx,The tracking information shows that you have received your order! Please make sure your items have arrived in good condition and then confirm satisfactory delivery. If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!Thanks!*本文内容来自外贸壹麦田，由邦阅编辑整理。
常用外贸跟单英语
常用外贸跟单英语第一篇：常用外贸跟单英语FOB(free on board)离岸价C&F(cost and freight)成本加运费价CIF(cost, insurance and freight)到岸价 Notify party通知人Vessel/Vol No船名/船次freight 运费freight and charges运费的支付 wharfage码头费Port of loading 装货港Port of Discharging卸货港 Port of delivery交付地landing charges 卸货费final destination 最终的目的地container lines 集装箱的运输combined transport联运运输place and date of issue 签发地anthorizrd signature 授权签名 customs duty 关税port dues 港口税import surcharge 进口附加税 import variable duties 进口差价税 commission 佣金return commission 回佣，回扣 price including commission 含佣价 net price 净价wholesale price 批发价discount / allowance 折扣retail price 零售价spot price 现货价格current price 现行价格 / 时价 indicative price 参考价格customs valuation 海关估价 price list 价目表total value 总值No.of original B（S）/L提单的份数第二篇：外贸跟单英语外贸跟单英语1.establishing business relation-建立业务关系2.inquiry-询盘3.offer-报盘4.counter offer-还盘5.quantity-数量6.packing-包装7.time of shipment-装运期8.price-价格9.discount-折扣10.terms of payment-支付条款11.insurance-保险modity inspection-商品检验13.acceptance-接受14.signing a contract-签订合同15.What’s the best/last price? 最低价是多少？16.When shall we deliver?什么时候交货？17.Where shall we deliver? 货送到什么地方？18.What’s the minimum quantity?最小起订量是多少？19.The cost of raw material is increasing.原材料价格上涨。
报价后 跟进的英文邮件如何写
在现实中，我发现很多客户发来询盘后，我及时给予报价，可报价后就一直没见客户的反应，没见有订单，像这种情况应该如何处理？应该写什么内容的邮件去给客户以进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢？IDear Hugo Chu,How are you? Wish everything well with you and your esteemed company!We are in receipt of your letter dated Aug 10, and as requested was expressed you 3 catalogues for our refrigeration goods .We hope they will reach you in due course and will help you in making your selection.Wish we will promote business as well as friendship!Best wishes!AaronII我觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?再问何时开L/C 或汇订金过来……如客户没回复，那你应该(很有必要)打个电话过去问清情况，是价格问题？市场临时发生改变？客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
IIIDear Sir,Good morning! Hope you have got a wonderful weekend!For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of ...dated...according to your relative inquiry. Have you got (or checked) the prices or not? (You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response,Thanks and best regards,Yours FaithfullyIf still no any response, you can write another one about one or two month later:Dear Sir,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way, how about your order (or business) with item? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regardsLooking forward to hearing from you soon.Looking forward to your prompt response,Looking forward to a favorite reply.。
中英文订单模板
中英文订单模板一、中文订单模板订单表头•订单编号：XXXXXXXX•下单日期：XXXX年XX月XX日•客户名称：XXXXXXXXXX公司/个人•联系电话：XXX-XXXX-XXXX•配送地址：XXXXXXXXXXXX（详细地址）订单明细•序号：产品名称、规格、数量、单价、小计•1：XXXXXXXX、XXXX、XX、¥XXX、¥XXXX •2：XXXXXXXX、XXXX、XX、¥XXX、¥XXXX •总计：¥XXXXX（订单总金额，自动计算）支付方式•在线支付（支付宝/微信支付/银联等）•货到付款（现金/POS机刷卡）配送方式•快递配送（顺丰/圆通/中通等，根据实际选择）•自提（指定地点自提）备注信息•请在此处填写任何特殊需求或备注信息。
二、英文订单模板Order Header•Order Number: XXXXXXXX•Order Date: XX/XX/XXXX•Customer Name: XXXXXXXXXX Company/Individual•Contact Phone: XXX-XXXX-XXXX•Delivery Address: XXXXXXXXXXXX (Detailed Address)Order Details•Seq: Product Name, Specification, Quantity, Unit Price, Subtotal•1: XXXXXXXX, XXXX, XX,XXX,XXXX•2: XXXXXXXX, XXXX, XX,XXX,XXXX•Total: $XXXXX (Order Total Amount, Calculated Automatically)Payment Method•Online Payment (Alipay/WeChat Pay/UnionPay, etc.)•Cash on Delivery (Cash/POS Card Payment)Delivery Method•Express Delivery (SF Express/YTO Express/ZTO Express, etc., select according to actual situation)•Self-pickup (Pick up at a designated location)Notes•Please fill in any special requirements or note information here.三、使用说明中文订单模板供国内客户使用，英文订单模板供国际客户或需要英文记录的场合使用。
报价后 跟进的英文邮件如何写
在现实中，我发现很多客户发来询盘后，我及时给予报价，可报价后就一直没见客户的反应，没见有订单，像这种情况应该如何处理？应该写什么内容的邮件去给客户以进一步跟进呢？应该在发出报价后几天内发出邮件比较合适呢？IDear Hugo Chu,How are you? Wish everything well with you and your esteemed company!We are in receipt of your letter dated Aug 10, and as requested was expressed you 3 catalogues for our refrigeration goods .We hope they will reach you in due course and will help you in making your selection.Wish we will promote business as well as friendship!Best wishes!AaronII我觉得先写邮件问清情况，简单的询问，如HAVE YOU RECEIVED MY P/I, IS THERE ANY QUESTION OR PROBLEM WITH YOU?再问何时开L/C 或汇订金过来……如客户没回复，那你应该(很有必要)打个电话过去问清情况，是价格问题？市场临时发生改变？客户是中间商，还在等最终客户的确认？还是其它问题？然后根据情况做一些措施看能否挽回这一张订单。
IIIDear Sir,Good morning! Hope you have got a wonderful weekend!For several days no news from you, my friend. Now I am writing for reminding you about our offer for item of ...dated...according to your relative inquiry. Have you got (or checked) the prices or not? (You can add some words to introduce your advantage of your product or something else to attract the customer). Any comments by return will be much appreciated. It will be our big pleasure if we have opportunities to be on service of you in near future.Looking forward to your prompt response,Thanks and best regards,Yours FaithfullyIf still no any response, you can write another one about one or two month later:Dear Sir,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with you for further business. If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request.By the way, how about your order (or business) with item? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other.Thanks and best regardsLooking forward to hearing from you soon.Looking forward to your prompt response,Looking forward to a favorite reply.。
外贸跟单英语实用句型
外贸跟单英语实用句型，1．Please kindly send us submission form(new version) of B21950 L/D this morning, thanks请在今天上午发给我们B21950 L/D的申请书（最新版）2．Pls kindly find the new submission form of B21950 L/D in attached file Any questions pls let me know请查收最B21950 L/D的申请书有问题联系我3．Attatched form for your ref for next submission on L/D 附件的格式给你参考，是用来下次L/D的申请所用。
4．Well rcvd with thanks will follow up accordingly !收到了非常感谢，我将会跟踪下去5. Pls make the invoice to me today . details as follows:请填写好发票今天给我，详细资料如下6. Called you but you’re not on desk.电话给你，你不在办公桌上7. Pls send us contract form for 2840yds Black/Lavendar请发给我门关于2840码，黑色和淡紫色的合同格式8. Pls push approval cmt for 3rd handloom, o/wise dely 8/15ex wl be delayed accordingly请催促第3手摇纺织机的cmt的批准。
否则的话将要因此而延期到8月15日9. Pls cc(carbon copy) the mail to me and I’ll take over fm here.请抄送这份邮件给我，我将会接管fm 这里10. Pls recfm if layout has been approved as 1st round ?请确认是否设计已经被批准，作为第一圈11. Pls kindly send our contract file of M50805069 to Tina for ref（reference）请发送我们M50805069的合同文件给TINA参考12. Please see attached the copy of LC for G08-117E-GRANTEXTILE-LC-0701请看附上的复印件LC的号码为…13. Pls find attached of L/C copy and ship on schedule. tks请看附件中L/c的复印件和船期。
外贸跟单邮件范文
外贸跟单邮件范文一、订单确认后的跟进邮件（初次跟进生产进度）主题：Regarding your order [订单号] Production update。
Dear [客户名字],Hope this email finds you well! I just wanted to give you a quick heads up on the progress of your order [订单号].Our production team is like a well oiled machine, and they've already started working on your order. Right now, they're gathering all the materials, which is a bit like a chef collecting all the ingredients before cooking up a delicious meal.We expect to complete the production process within [X] days. But don't worry, if there are any hiccups along the way, I'll be the first to let you know.In the meantime, if you have any questions or special requests, just shoot me an email or give me a call. I'm here to make sure everything goes smoothly for you.Best regards,[你的名字][你的公司名称]二、货物即将完成生产，通知客户安排运输相关事宜。
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1.未付款订单的催款模板（请根据您产品的自身特点对描述内容进行修改）。
Dear xxx,We have got your order of XXXXXX. But it seemsthat the order is still unpaid. If there’s anything Ican help with the price,size, etc. please feel free tocontact me. After the payment is confirmed, I willprocess the order and ship it out as soon aspossible. Thanks!2. 查看到买家付款完成的订单后，给买家发送订单确认邮件，并且告知预计发货时间。
Hi, xxx,Thank you for your payment for orders xxxxxxx.We will be dispatching these items within the next3 days. If you have any questions or problems,contact us directly for help.3. 填写了发货通知后告知买家当前状况（订单号、发货单号、运输方式和发货日期）。
Hello, xxx,We are happy to tell you we have dispatched yourorder! You can track its progress with the followingtracking number:xxxxxx.You can also track the delivery of your orderIt usually takes about 30 days for your order arrive,but as this is the shopping season, the logisticscompanies are very busy and some orders may takeslightly longer to arrive.If you have any questions or problems, contact usdirectly for help.4. 超过5天还未更新物流信息，让买家再等待。
Dear xxx,As we all know, it’s the busiest part of theshopping season and the logistics companies arerunning at maximum capacity.Your delivery information has not been updatedyet, but don’t worry- we will let you know as soonas an update is available.Thank you for your patience!5. 货物退回，换物流方式重新给买家发货，并延长收货时间。
Hello, xxx,Due to the overwhelming demand for logistics thisshopping season, the original dispatch has failed.Don’t worry! We have already dispatched yourorder with a different logistics company. You cantrack the new delivery of your order here:We have also extended the time period for you to confirm delivery.If you have any questions or problems, contact us directly for help.6. 长时间在途，确认是否收到货物，减少买家未收到的担忧。
Hello, xxx,If you haven’t received your order yet, pleasedon’t worry. We just checked the tracking information and it’s on its way!Don’t worry about your money or your purchase either if you do not receive your package, we will resend your order, or you can apply for a full refund.If you have any questions or problems, contact us directly for help.7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷。
Hello, xxx,We have checked the tracking information andfound your package is still intransit. This is due tothe overwhelming demand for logistics this shopping season.We have also extended the time period for you to confirm delivery.If you have any questions or problems, please contact us directly for assistance, rather than submitting a refund request. We aim to solve all problems as quickly as possible!Thanks!8. 客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。
Dear xxx，I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition? Before shipping it out, I suppose that the damage might have happened during the transportation. But I’mstill very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding.9. 货物断货，推荐类似产品（建议大家及时把断货的商品下架）。
Dear xxx,We are very sorry that item you ordered is out of stock at the moment. I will contact the factory tosee when it will be available again. I would like to recommend some other items of similar styles.Hope you like them too. You can click on the following link to check them out XXXXXX. Ifthere’s anything I can help with, please feel freeto contact us. Thanks!10. 折扣产品推荐。
Dear xxx,Thanks for your message. Well, if you buy both ofthe XXXX items, we can offer you a XXX %discount. Once we confirm your payment, we willship out the items for you in time.Please feel free to contact us if you have anyfurther questions.Thanks & Best regards!11. 买家议价（填写希望买家购买的件数和您所能提供的折扣）。
Dear xxx,Thank you for taking interests in our item. I’mafraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX%discount if you purchase more than XXXX pieces in one order. If you have any further questions, please let me know. Thanks!12. 向买家推荐新品(圣诞节/新年等节日畅销产品推荐)。
Dear xxx,As Christmas/New year/…… is coming, we found XXXXXXXXXX has a large potential market. Many customers are buying them for resale on eBay orin their retail stores because of its high profit margin. We have a large stock of XXXXXXXX. Please click the following link to check them out XXXXXXXXXX. If you order more than 10 piecesin one order, you can enjoy a wholesale price of XXX. Thanks.13. 货物在海关。