西餐宴会服务知识问答题
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西餐宴会服务知识问答题及参考答案
(一)
1.Translate the following into English:(汉译英)
我们这儿提供欧式早餐、美式早餐,你喜欢哪一种?
We serve Continental breakfast American breakfast. Which would you like ?
2.Answer the following question:(问答)
What should you do if you spill a beverage or some soup on a guest’s clothes?
A.Apologize first.
B.Give the guest two or three solutions to choose from.
ply with the guest‘s request(free laundry)
D.Apologize again.(thank the quest for understanding).
3.Answer the following question:(问答)
How many styles of western food service are there?
English style, Russian style, American style and French style.
(二)
1.Translate the following into English:(汉译英)
我们提供各式果汁:西红柿汁、橙汁、菠萝汁,请问您喜欢哪一种?
A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference?
2. Answer the following question:(问答)
what should you do if a guest gives you something as a souvenir?
A. Say thanks first.
B. Refuse it in tactful way.
C. If the guest insists, accept it and hand it over to the management.
3.Answer the following question:(问答)
What are the most common seating arrangements for western banquets?(Fore at least)
U shape, T shape, I shape, E shape, 回shape,--shape
1.Translate the following into English:(汉译英)
我们提供以下饮料:软饮、鸡尾酒、葡萄酒、威士忌、白兰地
We provide the following:soft drinks, cocktails, wines, whiskeys,
Brandies or liqueurs. Which would you like?
2.Answer the following question:(问答)
what should you do if a quest complains about the quality of the food?
A.Check the food first.
B.Report it to the chef or supervisors.
C.Make a substitution sonable explanation.
3.Answer the following question:(问答)
What is French service?
The waiter stands on the left side of the questsand serves guests holding a tray with a serving spoon and a fork on it.
He starts serving by offering the food form left side of them, and lets the quests serve themselves.
(四)
1.Translate the following into English:(问答)
早餐包括著煮蛋、炒蛋、煎蛋、卧蛋,您要哪一种?
Breakfast contains boiled eggs, scrambled, fried or poached eggs.
What is your preference?
2.Answer the following question:(问答)
If the actual number of guests attending a banquet is more than the number of place reserved, what should you do?
A. Get correct information (No.of people, cover charge, backgruond of the quest
etc.)form the host.
B. Make a new seating arrangement as soon as possible.
C. Ask the guests if they have any other requests.
D.Follow up accordingly.
3.Answer the following question:(问答)
What is English style service?
English service is similar to French service. Waiter serves to guests by holding a tray with;a variety of food on it according to guest’s requests and puts food on each guest’s plate .