国际商务沟通复习判断.doc

判断题答案需要自己参考课文自己解答

Chapter 1 Communication and Culture

True/False

1. A good definition of culture for business communication purposes is n The

food, the costumes, dances and celebrations of a country n?

2?Every culture is coherent and complete within itself.

3.You are born with your culture in your genes.

4.People in a culture interpret their life experiences in ways that validate

that culture.

5 . Values motivate people-

6- Attitudes are the same thing as values-

7.Eventually, with the spread of technology everyone will have the

same values.

8 . In order to understand a culture 1 s values, you need only to learn the "do's

and taboos n of behavior in that culture.

9? Culture shock is a sudden episode experienced by people who go to a foreign culture.

10.Reverse culture shock is the term given to the adjustment following re-

entry into one1s own culture after living abroad.

11? The belief that everyone who encounters my culture will want to adopt it is an assumption of my culture1s superiority.

12. The belief that my culture is normal and central to human experience

is called the assumption of universality.

13. The belief that everyone underneath is just the same after all is helpful to

business communication.

14? Stereotypes are not always negative.

15- Behavior comes directly from the attitudes about how significant something is -----how it is valued.

16. Prejudice is pre-judgment r judging before the facts are assessed.

17. Communication in high-context cultures tends to rely on context to

communicate the meaning of the message?

18- Low-context culture communicators prefer to put their thoughts into words that avoid ambiguity.

19. Multi-level communication is messages that go to the president, vice-

presidents, managers, and finally to the mailroom.

20? People1s patterns of thinking are the same regardless of culture.

21 ? Belief systems or religions are powerful sources of values and attitudes in cultures.

Oral and Nonverbal Communication Patterns

Chapter 5, Test Questions

True-False? Circle T if the statement is true; circle F if it is false.

1.Most people in the United States use the indirect method of reasoning to

solve problems.

2.Making quick decisions is the sign of an effective manager in Japan while it

is often viewed as impulsive in the United States.

3.Paralanguage conveys emotions.

4.Chronemic s is the intentional or unintentional implied meaning of a message?

5 ? The United States is a culture that follows the monochronic time system.

6?Reading a journal during a meeting in cultures which follow a polychronic time system is considered rude.

7.People of the United States tend to need less space than do those of the

Greek or Latin American cultures.

8.Arab cultures have a casual attitude toward time; they believe God decides when things get accomplished.

9.The Chinese prefer face-to-face seating arrangements when conversing.

10.In the Middle East, prolonged eye contact with women is considered inappropriate?

11.In the United States, eye contact is a sign of respect mnd attentiveness.

12.To maintain harmonious intercultural business relationships, it is a good

idea to adopt the hygiene practices of the country in which you are conducting business.

13.Placing a hand on the back of an Asian worker 1 s chair is appropriate.

14 . The use of the hands and arms are the most expressive types of body language.

15.U.S. businessmen use silence as a bargaining tool when negotiating with the Japanese.

16.While black symbolizes mourning in the United States, white is often worn to Japanese funerals-

Global Etiquette

Chapter 7, Test Questions

True-False? Circle T if the statement is t rue; circle F if it is false.

1 - Introductions are more formal in the United States than in Germany.

2. A firm handshake is a polite way to greet someone in any culture.

3.An exchange of business cards is more common in the United States than in other countries-

4? Status is associated with education in the United States.

5.India has a caste system; each caste has its own status and rights.

6.In the Japanese society, knowing the rank of people with whom you conduct business is very important.

7.Negative information should not be communicated via e-mail.

8 ? Flaming is an e-mail term that refers to typing a message in all capital letters?

9. Dining in a Japanese home requires sitting in a kneeling position on a tatami mat?

10. When visiting Japan or China, be sure to tip generously cab drivers and any service personnel you may encounter.

11- When giving gifts to the Japanese, avoid gifts manufactured in Asia -

12. Something made of cowhide would be an appropriate gift to a business

colleague in India.

13. Proper airline travel behavior includes asking permission before reclining your seat when traveling coach.

Business and Social Customs

Chapter 8f Test Questions

True-Felse? Circle T if the statement is true; circle F if it is false.

13.While superstitions are treated casually in the United States, they are taken quite seriously in some cultures.

14.U.S. hiring and firing practices are very similar to those in France-

15.U.S. laws against bribery are the most restrictive in the world.

1- Customs vary by country and by regions within a country.

2 . People from ot her cultures often perceive U.S. persons as in sincere with their standard greeting of n Hi, how are you?"

3- The British, like people of the U.S., have a firm handshake.

4?Kisses and hugs are not appropriate greeting behavior between males of any culture.

5 - Such one-word U.S. expressi ons as n sure n and ,l okay H are perceived as blunt

and abrupt by persons of other cultures.

6 ? The expression used by southern U.S. persons when bidd ing someone goodbye,

11Y1 2 * * 5 6 * 8 * 10 11 12 a 11 come to see us, n is a sincere invitation to visit since southern hospitality is well known.

7. People of the United States and Canada excel at small talk; people of Sweden

do not?

8 - When engaging in small talk with a person of another culture, remember that discussing one1s family and political discussions are inappropriate topics in all cultures.

9. In low-context cultures people have definite ideas on what constitutes proper male/female behavior?

10 . A stereotype of Asian women is that they are nonassertive and submissive ?

11 - It is widely accepted in the United States that men and women can have a work relationship which does not have a sexual component.

12 . Humor is a universal human characteristic; people of most cultures find the same things humorous.