Exam_1_cj_opr_
Exam 1
1.
aw ard:
10 out of
10 points
A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms, we could refer to this doctor as being efficient but not effective.
True
False
2.
aw ard:
10 out of
10 points
Operations and supply management is defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.
True
False
5.
aw ard:
0 out of
10 points
Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.
True
False
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6.
aw ard:
10 out of
10 points
Services are defined and evaluated as a package of features that affect the five senses.
True
False
9.
aw ard:
10 out of
10 points
Effectiveness means doing the right things to create the most value for the customer and the company.
True
False
11.
aw ard:
10 out of
10 points
"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.
True
False
13.
aw ard:
10 out of
10 points
Business process reengineering is contrasted to total quality management which commonly advocates incremental change.
True
False
16.
aw ard:
10 out of
10 points
Operations management is essential because every organization has a production system to produce outputs
True
False
17.
aw ard:
0 out of
30 points
A reason for studying operations management (OSM) is which of the following?
Most business graduates do OSM work regardless of their job title.
OSM is essential for understanding organizational behavior.
All managers should understand the basic principles that guide the design of transformation processes.
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OSM is the most rigorous business discipline.
OSM is a required course in all business degree programs.
18.
aw ard:
30 out of
30 points
The Goods-Services Continuum consists of which set of the following categories?
No goods, some goods, even mix, some service, no service
Pure goods, core goods, core services, pure services
No service, some service, good service, excellent service
Self-service, help desk service, face-to-face service, service-with-a-smile
None of the above
19.
aw ard:
0 out of
30 points
Current issues in OSM do not include:
Making senior management aware that OSM can be a competitive weapon.
The triple bottom line.
Increasing global servitization networks.
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Managing customer touch points.
Coordinating relationships between organizations.
21.
aw ard:
30 out of
30 points
Which of the following is not a way that operations and supply processes are categorized?
Planning
Return
Selecting
Delivery
Making
22.
aw ard:
0 out of
30 points
One of the package of features that make up a service are:
Packaging
Cost
Facilitating goods
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Implied use
Appearance
24.
aw ard:
0 out of
40 points
As Operations Manager, you are concerned about being able to meet sales requirements in the coming months. You have just been given the following production report.
Jan Feb Mar Apr
Units produced 2,460 1,740 2,990 2,860
Hours per machine 342 185 394 322
Number of machines 2 5 4 5
Required:
Find the average monthly productivity (units per hour). (Round your answer to 2 decimal places.)
Average productivity 1.69 units per hour
As Operations Manager, you are concerned about being able to meet sales requirements in the coming months. You have just been given the following production report.
Jan Feb Mar Apr
Units produced 2,460 1,740 2,990 2,860
Hours per machine 342 185 394 322
Number of machines 2 5 4 5
Required:
Find the average monthly productivity (units per hour). (Round your answer to 2 decimal places.)
Explanation:
Average productivity (3.60 + 1.88 + 1.90 + 1.78)/4 = 2.29
aw ard:
25. 0 out of
40 points
Sailmaster makes high-performance sails for competitive windsurfers. Below is information about the inputs and outputs for one model, the Windy 2000.
Units sold 1,214
Sale price each $ 1,560
Total labor hours 46,662
Wage rate $ 13.1 /hour
Total materials $ 46,000
Total energy $ 4,300
Required:
Calculate the productivity in sales revenue/labor expense. (Round your answer to 2 decimal places.)
3.12
Sailmaster makes high-performance sails for competitive windsurfers. Below is information about the inputs and outputs for one model, the Windy 2000.
Units sold 1,214
Sale price each $ 1,560
Total labor hours 46,662
Wage rate $ 13.1 /hour
Total materials $ 46,000
Total energy $ 4,300
Required:
Calculate the productivity in sales revenue/labor expense. (Round your answer to 2 decimal places.)
Explanation:
((1,214×1,560)/(46,662×13.1))=3.10
26.
aw ard:
0 out of
40 points
A retail store had sales of $35,500 in April and $69,500 in May. The store employs six fulltime workers who work a 40 - hour week. In April the store also had seven part-time workers at 10 hours per week, and in May the store had eleven part-timers at 15 hours per week (assume four weeks in each month).
Required:
Using sales dollars as the measure of output, what is the percentage change in productivity from April to May? (Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)
4.98 %
A retail store had sales of $35,500 in April and $69,500 in May. The store employs six fulltime workers who work a 40 - hour week. In April the store also had seven part-time workers at 10 hours per week, and in May the store had eleven part-timers at 15 hours per week (assume four weeks in each month).
Required:
Using sales dollars as the measure of output, what is the percentage change in productivity from April to May? (Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)
Explanation:
Month Output in
Dollars
Input in
Hours
Productivity
(Output/Input) Percentage Change
April $ 35,500 1,240 28.63
May $ 69,500 1,620 42.90 (42.90-28.63)/28.63 = 49.85%
27.
aw ard:
0 out of
40 points
A parcel delivery company delivered 102,000 packages in 2009, when its average employment was 78 drivers. In 2010 the firm handled 121,100 deliveries with 100 drivers.
Required:
What was the percentage change in productivity from 2009 to 2010? (Negative amount should be indicated by a minus sign. Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)
-.73 %
A parcel delivery company delivered 102,000 packages in 2009, when its average employment was 78 drivers. In 2010 the firm handled 121,100 deliveries with 100 drivers.
Required:
What was the percentage change in productivity from 2009 to 2010? (Negative amount should be indicated by a minus sign. Round your ans wer to 2 decimal places. Omit the "%" sign in your response.)
Explanation:
Year
Output
in Packages
Input
in Drivers
Productivity
(Output/Input) Percentage Change
2009 102,000 78 1,307.69
2010 121,100 100 1,211.00 (1,211.00 - 1,307.69)/1,307.69 = -7.39% 28.
aw ard:
40 out of
40 points
Acme Corporation received the data below for its rodent cage production unit.
Output Input
59,000 cages Production time 613 labor hours
Sales price: $3.5 per unit Wages $8.4 per hour
Raw materials (total cost) $28,000
Component parts (total cost) $15,400
Required:
Find the total productivity. (Round your ans wer to 2 decimal places.)
4.25
Acme Corporation received the data below for its rodent cage production unit.
Output Input
59,000 cages Production time 613 labor hours
Sales price: $3.5 per unit Wages $8.4 per hour
Raw materials (total cost) $28,000
Component parts (total cost) $15,400
Required:
Find the total productivity. (Round your ans wer to 2 decimal places.)
Explanation:
(59,000 × 3.5)/((613 × 8.4) + 28,000 + 15,400) = 4.25
29.
aw ard:
40 out of
40 points
The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?
1.000
1.428
0.700
0.411
None of the above
30.
aw ard:
40 out of
40 points
Various financial data for SunPath Manufacturing for 2010 & 2011 follow.
What is the percentage change in the multifactor labor and raw materials productivity measure for SunPath between 2010 & 2011?
2.33
-2.88
-0.53
-9.22
10.39
31.
aw ard:
40 out of
40 points
Various financial data for SunPath Manufacturing for 2010 & 2011 follow.
What is the percentage change in the energy partial productivity measure for SunPath between 2010 & 2011?
-9.22
-0.53
22.22
2.33
2.88
32.
aw ard:
40 out of
40 points
Various financial data for SunPath Manufacturing for 2010 & 2011 follow.
What is the percentage change in SunPath's total productivity measure between 2010 & 2011?
2.88
-0.53
-9.22
2.33
10.39
33.
aw ard:
40 out of
40 points
The total output from a production system in one day is 500 units and the total labor necessary to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio?
1.000
1.428
0.700
0.411
None of the above
34.
aw ard:
10 out of
10 points
The triple bottom line considers evaluating the firm against social, economic, and environmental criteria.
True
False
36.
aw ard:
10 out of
10 points
Wall Street analysts are not particularly concerned with how efficient companies are from an operations and supply management view.
True
False
38.
aw ard:
10 out of
10 points
Infrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems.
True
False
39.
aw ard:
0 out of
10 points
Infrastructure decisions within operations strategy include the selection of the appropriate technology, the role of inventory and the location of facilities.
True
False
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41.
aw ard:
10 out of
10 points
An operations and supply strategy must be integrated with the organization's corporate strategy.
True
False
43.
aw ard:
10 out of
10 points
An order qualifier is a set of screening criteria that permits a firm's products to be considered as possible candidates for purchase.
True
False
44.
aw ard:
10 out of
10 points
Activity-system maps are useful in understanding how well a system of activities fits the overall company's strategy.
True
False
47.
aw ard:
30 out of
30 points
Which of the following is not a major strategic operational competitive dimension that forms a company's
competitive position?
Management acumen
Cost or price
Delivery speed
Delivery reliability
Coping with changes in demand
49.
aw ard:
30 out of
30 points
Which of the following is not a measure of operations and supply management efficiency used by Wall Street?
Inventory turnover
Asset turnover
Receivable turnover
Earnings per share
Revenue per employee
50.
aw ard:
30 out of
30 points
Which of the following is a partial measure of productivity?
Output/Materials
Output/(Labor + Capital + Energy)
Output/All resources used
Output/Inputs
All of the above
51.
aw ard:
0 out of
30 points
Which of the following is a total measure of productivity?
Output/Materials
Output/(Labor + Capital + Energy)
Output/Labor
Output/Inputs
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All of the above
52.
aw ard:
30 out of
30 points
If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure could you use to compute productivity?
Partial measure
Multifactor measure
Total measure
A and
B above
B and
C above
53.
aw ard:
0 out of
30 points
Which of the following individuals showed that the division of labor and specialization increases productivity?
Henry Ford
Henry Gantt
Frank Gilbreth
Patrick Henry
Adam Smith
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54.
aw ard:
0 out of
30 points
In the long run, which aspect(s) of productivity is/are important? I. Productivity growth rate. II. Productivity levels
II only
I and II
I only
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Neither I nor II
55.
aw ard:
30 out of
30 points
Which of the following concept suggests that different operations strategies can co-exist without confusion in the same facility?
Straddling
Plant-within-Plant
Structural Decisions
Activity Map
57.
aw ard:
0 out of
30 points
If unit costs decrease then which of the following is/are TRUE?
TFP has increased
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Multi factor Productivity has increased
Factor Intensity has decreased
All of these are TRUE
Partial Productivity has increased
59.
aw ard:
0 out of
30 points
Efficiency is to Effectiveness as:
JIT is to NAT
Tactics is to strategy
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BPR is to TQM
Strategy is to tactics
TQM is to BPR