酒店管理入职培训 ORIENTATION——集团连锁酒店管理公司2032(叶予舜)

酒店管理入职培训ORIENTATION——集团连锁酒店管理公司

ORIENTATION

Purpose目的：

Deliver and explain IHG culture to new employees so as to build their trust, pride and confidence in professionalism, as well as to outline an expectation from them during their career development within. 宣扬洲际集团企业文化，培养员工对所从事行业的自豪感及敬业精神。

Orientates them with the hotel information and organization structure, hotel rules & regulations, basic service standards and job tasks so that they will be ready for their job expectation.

将酒店的相关信息、酒店规章制度、基本服务标准以及岗位职责介绍给新员工，保证合格的新员工能够了解岗位期望，开始在酒店的工作。

Scope范围:

All new employees所有新入职的员工

Responsibility责任：

Human Resources and Training Department to conduct and coordinate Orientation.

人力资源部和培训部协调入职培训的进行。

All HODs thoroughly brief all new employees to ensure that they are clear on the orientation topics and are guided throughout their employment while making development in their career within the department.

各部门总监/经理向本部门所有新员工全面介绍入职培训,确保他们清楚了解培训课题，同时指导和协助员工在本部门发展个人职业生涯。

Procedure程序：

1.Orientation Conducted by Hotel Training Department

酒店培训部进行的培训

1)The rule of work after training must be monitored and enforced by the Training department. A new

employee name list will be provided to the Training Department one week before new employees commence work. The Training Department will organize the orientation training according to the recruitment intake every month.

培训部应严格执行“先培训，后上岗”的原则，人力资源部在新员工入职前一周提供新入职员工名单给培训部以便安排入职培训，培训部将根据酒店招聘情况，与人力资源部紧密配合组织好新员工入职培训工作。

2)All new employees must attend the Orientation conducted by The Training department on their

first day and any absentees without reasonable excuses will not be accepted. The hotel will not employ any staff with unjustified reasons when absent from the Orientation.

新员工应该首先参加由酒店培训部组织的入职培训，任何无正当理由的缺席将不被接受。凡入职培训迟到、早退、缺席者均不获聘用。

3)Training department will prepare the Orientation Program and Training Schedules and all the

trainers involved should have been prepared accordingly.

培训部将制定入职培训计划及安排入职培训日程，所有培训员都应当积极配合,认真准备。

4)Training department will organize a test after each session of the Orientation, and assess the new

employees on their proficiency before completing the Generic Orientation Check List.

入职培训结束后，培训部将组织所有新员工参加测试，并与新员工一同确认有关内容员工本人是否已掌握，完成培训部入职培训检查表。

5)All employee who is not successful in the test will be given an opportunity to retake the test

within 1 month, and will not be employed if a passing mark is not achieved then.

凡测试不合格的员工，将在1个月内给予一次补考机会，若补考不及格，将不被聘用。

2.Orientation Conducted by Individual Department 由部门组织的新员工入职培训