英语B交际用语 课堂讲义

《大学英语B》统考研究课程讲解

交际用语

日常交际用语是《大学英语》B统考试题中的第一部分，目的是检测考生在不同的情境中运用英语进行交际的能力。这部分是考试中比较简单的一个题型，要求同学们掌握一些基本的交际用语，接下来我为大家详细讲解这部分的解题技巧及交际用语常用句型。

一、解题技巧

在学习、使用和复习交际用语部分时，大家要掌握使用交际用语的三个原则+一个方法：A. 礼貌原则

无论在任何场合、表达什么看法/情感，发话/发问和应答都要有礼貌，即使表达不同看法或批评意见，也要委婉间接表达，使对方听起来不刺耳，例如：

— Do you think I can use your car for one day?

—.

A. I’m afraid not.

B. No, you can’t.

C. I won’t let you do that.

D. Absolutely not.

解析：此题第一说话人向对方提出请求“想借车一用”，对方如果不能答应，应该委婉地表示拒绝。因此选A。

礼貌原则还表现在拒绝一个请求的方式上：一种是委婉地回绝，上面例子“I’m afraid not”就是这种情况；另一种是先表同意，然后用“but”来个转折，表达出不同意的意思。例如：

I would like to, but…

That’s a good idea, but…

B. 利他原则

在日常交际中，英语国家人民形成了一种习俗，即要尽可能为对方提供帮助和方便，对别人遇到的好事/成功要表示高兴，坏事要表示难过/惋惜，因此在交际用语中也要体现出来这种倾向，例如：

— I am going to the City Hall, can you tell me how to get there, madam?

—.

A. No, you don’t know.

B. I don’t know.

C. Yes, you will.

D. Sorry, I am new here too. But you can ask the policeman over there.

解析：此题第一说话人在向对方询问道路，按照利他原则，应尽可能为对方提供帮助和方便,所以选D。首先表示歉意，自己也不知道，同时给出一些有帮助的建议。

C. 习惯原则

在选择交际用语时，大家要有跨文化视角，也就是说，要克服本民族的习惯思维和应答模式，要使用得体的、符合对方习惯的方式来应答。例如：

—Mary, your dress is really beautiful. How is John?

—.

A. Thank you very much.

B. No, no, John is not bad.

C. Thank you. He is fine.

D. Don’t say that. It’s ugly. John is good.

解析：按照英美国家的文化，当受到他人的赞扬时，应该真诚地表示感谢，这也是对说话人的尊重。如果一味谦虚说“不、没有、还差得远”等，反而就不礼貌了，这与中国人的习惯和思维不太一样，所以选C。

排除法

我们发现，交际用语部分试题的选项中，错误选项不但错得比较明显，而且有一定规律可循，这为我们在解题时使用排除法提供了机会。错项的类型大体有：A. 选项本身语法错误；B.选项议题与谈话主题无关；C.选项明显违反上述三原则；D. 选项虽然与谈话主题有关，但不能提供发问者要求的信息、态度或观点；例如：

1）—Mary, are you and your husband busy this weekend?

—.

A. This weekend we may go to cinema.

B. No, we’re not.

C. Oh, it’s none of your business.

D. Welcome to our party.

解析：Mary 的问题包含了“忙不忙”的询问，她可能想邀请对方作点什么。选项A属于上述D 的情况，虽然与提问句的主题有关，但并未直接提供“忙”还是“不忙”的信息；

C 回答很不客气，显然违反礼貌原则；

D 与谈话主题无关，最后只剩下B是答案。

2）—You are not the manager here, are you?

—.

A. Yes, I’m not.

B. No, I am.

C. Yes, I am.

D. No, not at all.

解析：选项A，B 都属于本身语法错误，不看发问句也可以排除。D 语法无错，但不能提供发问句要求的信息，属错项，答案是C。

通过对近几次统考试题的分析，我们发现交际用语的考查形式多样：既有给出第一句问语，选答语的情况；也有给出答语，选第一句问语的情况（当然前者居多）。还有一些新的考查形式：如给出问语或答语的一部分，让考生补充完整问语或答语。事实上，这就给了考生更多的提示，缩小了选择的范围，在一定程度上降低了试题的难度。在做类似考题时，应抓住题干中已有文字提供的信息，选择最符合题意的选项，排除干扰项。例如：3）—Would you like another slice of Christmas cake?

—I’m full.

A. Yes, please.

B. No more, thanks.

C. Why not?

D. Nothing more.

解析：第一说话人询问对方“你要不要再吃一块圣诞蛋糕？”，根据答者的第二句话I’m full.“我吃饱了”，推断出前一句的答语应该是No more, thanks“吃不下了，谢谢”。而选项A，C表示接受邀请，D表示“没有什么（要说/做）的了”，均不符合题意，可直接排除。所以选B。

二、例题讲解

交际用语在统考试题中，考察题型主要可分为以下三类：询问类试题，约占该部分考题36.7%；看法类试题，约占该部分考题26.7%；功能类用语试题，约占该部分考题36.6%。在下面的讲解中，我们按照这种分类，先总结每类交际用语的常用句型，然后列举典型示例。（一）询问类

1、请求允许和应答

第一：

A. 提出请求

May /Can /Could I use (borrow/take/ask/see) …？(我可以用/借/问/看……吗？)

I wonder /I am wondering if…? (不知道我能否……？)

Would you please…？(能请你……吗？)

Do you think …? (你是否认为……？)

B. 回答请求

①同意

Sure./Certainly./Of course. / By all means./ Yes, do please. / Here you are. / Help yourself.

(可以/当然/拿去/请便。)

②回绝

I’m afraid…(我恐怕……)

I’m sorry, but…(对不起，但是……)

I’m sorry you can’t. /You’d better not. (很抱歉，不行。/你最好别这样。) 【典型示例】

1) —Could I borrow your car for a few days?

—.

A. Yes, you may borrow.

B. Yes, go on.

C. Sure, here you are. Enjoy your journey.

D. It doesn’t matter.

答案：C

2) —I wonder if I could use your computer tonight?

—I’m not using it right now.

A. Sure, go ahead.

B. I don’t know.

C. It doesn’t matter.

D. Who cares

答案：A

第二：

A. 提出请求

Do / Would you mind if I / my doing…(你是否介意……？)

B. 回答请求

①同意

No, I don’t mind./ Of course not. / Not at all. (不介意./当然不介意/一点也不介意) Please do. / Go ahead, please. / OK. (行，做吧。)

②不同意

Yes, I do. (我介意)

【典型示例】

1）—Would you mind changing seats with me?

—.

A. Yes, you can.

B. Of course, I like to.

C. No, I don’t mind.

D. Certainly, please do.

答案：C

2）—Do you mind my smoking here?

—.

A. No, thanks.

B. Yes, I do.

C. Yes, I’d rather not.

D. Good idea.

答案：B

3）—Do you mind if I read the newspaper on the table?

—.

A. Good news for you.

B. Go ahead, please.

C. Yes, sure.

D. No, I can’t.

答案：B。在用mind句型征求对方的意见时，如果表示同意，也可明确表示“please do/做吧，Go ahead, please./行”。

2、邀请与应答

A. 提出邀请

Would you like to …？

Will /Can you come to …？(你能来参加……吗?)

I’d like to invite you to …. (我想邀请你……)

B. 回答邀请

①同意

Yes / thank you, I’d love to. (谢谢，我愿意。)

Yes, it’s very kind of you. (愿意，你太好了。)

That would be very nice. (那太好了。)

②回绝

Thanks/Sorry，I…(非常感谢/抱歉，我……)

I’d like to but…/ I’d love to but…(我很愿意去，但是……)

【典型示例】

1）—Can you go to the concert with us this evening?

—.

A. No, I already have plans.

B. I’d love to, but I’m busy tonight.

C. No, I really don’t like being with you.

D. I’m ill, so I shouldn’t go out.

答案：B

2）—We are going to have a dancing party tonight. Would you like to join us?

—.

A. Yes, it’s very kind of you.

B. Of course not. I have no idea.

C. No, I can’t.

D. That’s all set.

答案：A

3、提供帮助及应答

A. 提供帮助

Can I help you / What can I do for you？(有什么可以为您效劳吗？) Would you like me to help you with …? (我能帮您做……吗？)

B. 应答

①接受帮助

Thanks. That would be nice. / It’s so nice of you. (多谢，那太好了)

Thank you for your help. (感谢你的帮助)

②礼貌地回绝

No, thanks./ That’s ok, I can manage it myself. (谢谢，不用了。我能处理)

【典型示例】

1）—This box is too heavy for me to carry upstairs.

—.

A. You may ask for help.

B. Let me give you a hand.

C. Please do me a favor.

D. I’d come to help.

答案：B

2）—Can I help you with your suitcase?.

—.

A. That’s OK. I can manage.

B. It’s not very light.

C. I can help you with it.

D. Put it down on the ground.

答案：A

4、问路

A. 询问道路

Excuse me, can you tell me the way to …？

Excuse me, where is …/ how can I get to…？(抱歉，请问去……怎么走呢？)

Is this right（the right way to）…？(请问这是去……的路吗？)

B. 回答

①当知道对方询问的道路，就一定要给出具体信息。

Go down（up）the street. /Turn right（left）…(顺着街道往上/下走。在……右/左转。) Go straight ahead till you see …(往前直走直到你看见……)

It’s on the right（left）corner just ahead. (在前面右边/左边转角处。)

②当不知道对方询问的道路，抱歉地说明原委

Sorry，I don’t know.

Sorry, I’m a stranger here. (抱歉，我不知道。)

【典型示例】

—Excuse me, but can you tell me the way to the post office?

—.

A. Don’t ask that.

B. Sorry, I’m a stranger here.

C. No, I can’t say that.

D. No, you’re driving too fast.

答案：B

5、询问具体信息

A. 询问

询问的主题为：时间、地点、距离、费用、人物、事件、频率等。

Who/ What/ When/ Where…（何人/何事/何时/何地……）

How long/How often/How many…（时间多长或距离多远/频率/数量多少……）B. 回答:

直扣主题，提供对方需要的信息。注意：

①特殊疑问句的答语通常针对特殊疑问词做出具体的回答。

②一般疑问句通常用yes和no来回答，时态人称要一致。

③当情态动词must引起一般问句：“必须…吗？”，其否定回答通常用“you needn’t/don’t

have to”表示“没有必要”。

④选择疑问句是问话者提供两个或两个以上答案供对方择一回答的问句，答语应做出

一个明确的选择。

⑤反意问句的答语应根据实际情况确定：内容是肯定的，就用yes，其后则跟肯定句；

内容是否定的，则用no，其后则跟否定句。

【典型示例】

1）—Paul, ?

—Oh, that’s my father! And beside him, my mother.

A. what is the person over there.

B. who’s talking over there.

C. what are they doing.

D. which is that.

答案：B

2）—How often do you go dancing?

—.

A. I will go dancing tomorrow.

B. Yesterday.

C. Every other day.

D. I’ve been dancing for a year.

答案：C。意为“每隔一天去跳一次舞。”

3）—Are there any drug-stores around here?

—.

A. Yes, there is one on the left corner.

B. Yes, it is.

C. No, I am not.

D. Oh, you must have a cold.

答案：A

4）—Shall we sit up here on the grass or down there near the water?

—.

A. I’d rather stay here if you don’t mind.

B. Sorry,I don’t like neither.

C. Certainly, why not?

D. Yes, we like these two places.

答案：A

5）—Must I take a taxi?

—No, you . You can take my car.

A. had better to.

B. don’t.

C. must not.

D. don’t have to.

答案：D

（二）看法类

1、表达惊讶，喜悦

第一：惊讶

Really?/ Is that so? / Oh dear! / Good heavens! (真的？/ 哎呀！/天哪!) 第二：喜悦

That’s nice /wonderful/ great！(真好! )

【典型示例】

1）—Ed said that his boy fell off tree.

—.

A. Oh dear! I hope he wasn’t hurt.

B. Oh, no. A luck y boy.

C. He might have broken his arm.

D. Nothing serious.

答案：A

2）—You know, I have three kids now.

—.

A. Well, I’ve grown a mustache.

B. That’s terrific!

C. Say, you’ve really changed your hair.

D. Well, I gave up drinking.

答案：B。意为“太棒了！”

2、表示附和、赞同

第一：附和与赞同

Yes, I think so. (是的，我也这样认为。)

I agree (with you). (我同意你的看法。)

I can’t agree with you more.。(我非常同意。)

第二：不赞同

No, I don’t think so. (我不这样认为。)

I’m afraid not.

I can’t agree with you. (我不同意你的看法。)

【典型示例】

—Is it possible for you to work late tonight?

—.

A. I like it.

B. I’ll do that.

C. I’d love to.

D. I think so.

答案：D。C表示肯定，否定

3、表示肯定与否

I’m sure. /I’m not sure. (我确定。/我不确定。)

Maybe / Perhaps…(或许……)

【典型示例】

1）—Are you sure about that?

—.

A. You needn’t worry about that.

B. I like the idea.

C. Oh, no. I’m afraid of that.

D. Oh yes, I’m absolutely positive.

答案：D

2）—My camera isn’t working properly.

—.

A. Maybe there’s something wrong with it.

B. Here, have a look.

C. I have no idea about it.

D. There isn’t anything at all.

答案：A

4、表示喜好、厌恶

I like…very much. (我很喜欢……)

I don’t like（hate）…(我不喜欢/讨厌……)

So do I. / Neither do I. (我也……/我也不……)

【典型示例】

1）—What do you think about this story？

—.

A. Thank you for telling me about t he story.

B. Yes, it’s a real story.

C. I like it very much.

D. So do I.

答案：C

2）—I don’t like the sports programs on Sundays.

—.

A. So do I.

B. Neither do I.

C. So am I.

D. Neither am I.

答案：B。当第一说话人对问题的看法是肯定、赞同的，用“So do I.”表示自己同样赞同的态度；当第一说话人对问题的看法是否定、不赞同的，用“Neither do I.”表达自己同样不赞同的态度。

（三）功能类

1、打电话

A. 发话方

Hello！May/Could/Can I speak to …?

Is …in/over there? (你好！请找某某接电话好吗?)

B. 受话方

①当你就是对方要找的听话人时：

This is …(speaking). Speaking. (我就是某某，请讲。)

Who is that (speaking)? (你是哪位?)

②当对方要找的人不在场时，需要去叫他/她。

Hold on, please/One moment.

(I’ll get him/her.) (请稍等，我去叫他/她。)

③当对方要找的人不在或不能接电话时，

Sorry, he is busy at the moment.

Sorry, he isn’t here / is out right now. (对不起，他/她不在/现在忙……) (Can I take a message for you?) (我能替你捎个话吗?)

④当发现对方拨错电话号码时，

I’m afraid you’ve got the wrong number. (我想你拨错号码了。)

【典型示例】

1）—Hello, I’m Harry Potter.

—Hello, my name is Charles Green, but .

A. call my Charles

B. call me at Charles

C. call me Charles

D. call Charles me

答案：C

2）—Could I speak to Don Watkins, please?

—.

A. I’m listening.

B. Oh, how are you?

C. Speaking, please.

D. I’m Don.

答案：C

2、购物

A.售货员

Can/May I help you？/ What can I do for you? (你想买点什么呢?) B. 顾客

I want/I’d like /I need…(我想买……)

Thanks. I’m just having a look. (谢谢，我只是看看)

【典型示例】

—What can I do for you?

—.

A. I want a kilo of pears.

B. You can do in your own way.

C. Thanks.

D. Excuse me. I’m busy.

答案：A

3、就餐

第一：

A. 服务员

What would you like (to have)?

Would you like something (to eat/ to drink)? (你想吃点/喝点什么吗?)

Are you ready to order …？(可以点……了吗?)

B. 顾客

I’d like …(我想要……)

No, thanks. (不用，谢谢。)

第二：

A. 主人

Please help yourself to some …(请吃点……)

B. 客人

Just a little, please. (就一点，谢谢。)

Thank you. I have had enough. / I don’t like …(谢谢，我吃饱了。/我不太喜欢……) 【典型示例】

1）—Would you like to order now?

—.

A. I’m full now.

B. Yes. I’d like fish and soup.

C. But the price is high.

D. It’s very kind of you.

答案：B

2）—Please help yourself to the seafood

—.

A. No, I can’t.

B. Sorry, I can’t help.

C. Well, seafood don’t suit for.

D. Thanks, but I don’t like the seafood.

答案：D

3）—Have you got a table for four, Waiter ?

—.

A. We are going to restaurant.

B. Yes, sure. This way, please.

C. We have booked the seats.

D. Here are the menus.

答案：B

4、祝愿、祝贺与应答

第一：祝愿

A.表达祝愿

Good luck!/Have a good time. /Wish you success. (祝你好运！/祝你愉快！/祝你成功!)

B. 回答

Thank you. The same to you. /You too. (谢谢！你也一样。)

第二：祝贺

A. I won the first / I got A …(我获得第一名/我取得A等……)

B表达祝贺

(Well done!) Congratulations (on …)! (干得好！祝贺你……)

A. 回答

Thank you. (谢谢。)

【典型示例】

1）—I was worried about my maths, but Mr. Brown gave me an A.

—.

A. Don’t worry about it.

B. Congratulations! That’s a difficult course.

C. Mr. Brown is very good.

D. Good luck to you!

答案：B

2）—Tomorrow is my birthday.

—.

A. Oh, I have no idea.

B. I’m glad you like it.

C. Many happy returns of the day!

D. You must be very happy.

答案：C。意为“祝你长命百岁！”

5、赞美与应答

A. How beautiful…/How lovely…(此类句子表达说话人对对方的住房、家具、衣物、

发型、小孩等表示赞扬欣赏。)

B. Thank you. (谢谢。)

【典型示例】

—That’s a beautiful dress you have on!

—.

A. Oh, thanks. I got it yesterday.

B. Sorry, it’s too cheap.

C. You can have it.

D. See you later.

答案：A

6、遗憾、歉意与应答

第一：遗憾

I’m sorry to hear it. (听到这个我很遗憾。)

What a pity! / It’s a pity that…(……真是太遗憾了。)

【典型示例】

—I have got a pain in my neck.

—.

A. Yes, I agree.

B. Yes, you are quite right.

C. I’m sorry to hear that.

D. I’m feeling sick.

答案：C

第二：歉意

A. 表达歉意

I’m sorry…(抱歉……)

B. 应答

That’s all right. / That’s ok.

That’s nothing. / It doesn’t matter. (没关系。)

【典型示例】

—Oh, sorry to bother you.

—.

A. That’s Okay.

B. No, you can’t.

C. That’s good.

D. Oh, I don’t know.

答案：A

7、感谢与应答

A. 表达感谢

Thanks a lot! / Thank you (very much). (多谢!)

It’s very kind of you (to help me). (你真是太好了。)

B. 回答

Not, at all. / That’s all right.

You’re welcome. /My pleasure. (不客气。不用谢。)

【典型示例】

1）—Thanks for your help.

—.

A. My pleasure.

B. Never mind.

C. Quite right.

D. Don’t thank me.

答案：A

2）—Thank you for inviting me.

—.

A. I really had a happy time.

B. Oh, it’s too late.

C. Thank you for coming.

D. Oh, so slowly?

答案：C

8、看病

第一：

A. 医生

What’s the matter/problem?

What’s wrong with you? (你哪儿不舒服?)

B. 病人

I feel terrible. (我觉得不舒服。)

There’s something wrong with my leg. (我腿出了的点问题。)

I’ve got a high temperature/pain here. (我发烧/这里疼。)

第二：

A. 病人

Is there anything serious…？(严重吗?)

B. 医生

No/ Nothing serious. (不/没什么问题。)

Take this medicine three times a day. You’ll be all right soon.

(一天吃三次药。你很快就会好。)

Just have a rest and drink more water (注意休息，多喝水。)

【典型示例】

1）—How are you feeling?

—Much better. .

A. Thanks for coming to see me.

B. You look great.

C. You are so kind.

D. Don’t mention it.

答案：A

2）—Doctor, I don’t feel well.

—.

A. You are fine.

B. It doesn’t matter.

C. What’s the matter?

D. Don’t take it seriously.

答案：C

9、劝告，建议，提醒

A. 劝告、建议

You’d better (not) do …/ You should…(你最好/最好别…/你应该…)

Why don’t you/Why not…(你为啥不…)

What/How about …/Shall we…(我们去…如何?)

B. 应答

Sure. /Great. /Why not？That’s a good idea. (可以/为什么不呢？好主意。) I’ll take your advice. (我会采纳你的建议的。)

No, thanks…(不用了，谢谢……)

【典型示例】

1）—Shall we go shopping this Sunday?

—.

A. Why not? Good idea!

B. I’ve no idea.

C. Yes, you will.

D. See you then.

答案：A

2）—Don’t take too long at the coffee shop. It’s 14:15.

—.

A. I’ll think your advice over.

B. I see. We have 30 minutes left.

C. That’s no problem.

D. I’m afraid so.

答案：B

3）—How about going to dinner at the Mexican restaurant tonight?

—.

A. Forget it.

B. Sorry, I like Mexican food.

C. That’s great!

D. Glad you like it.

答案：C

10、见面问候

A. How are you? /How’s everything? (你好吗？/一切都好吗?)

B. Fine, thank you, and you? /Very well, thank you. (挺好的，谢谢。你好吗?)

Just so-so. (一般。)

Pleased/Glad to meet you here. (很高兴在这里见到你。) 【典型示例】

1）—How are you, Bob?

—Ted.

A. How are you?

B. I’m fine. Thank you.

C. How do you do?

D. Nice to meet you.

答案：B

2）—How do you do? Glad to meet you.

—.

A. Fine. How are you?

B. How do you do? Glad to meet you, too.

C. How are you? Thank you!

D. Nice. How are you?

答案：B

11、告别

A. I’m afraid I must be leaving now. (恐怕我得走了。)

I think it’s time for us to leave. (我想我们该离开了。)

B. Good night. (晚安。)

Good bye. /See you later/tomorrow. (再见。)

【典型示例】

1）—Marilyn, I’m afraid I have to be leaving now.

—

A. That sounds wonderful.

B. Oh, so early?

C. Not at all.

D. Good luck!

答案：B

2）—It’s getting late. I’m afraid I must go now.

—Ok. .

A. Take it easy.

B. Go slowly.

C. Stay longer.

D. See you.

答案：D

12、旅行

A. What/How about your trip/journey to…(旅行如何?)

B. It went very well. / It’s very interesting. (挺好的。/挺有趣的。)

【典型示例】

—How was your trip to London, Jane?

—.

A. Oh, wonderful indeed.

B. I went there alone.

C. The guide showed me the way.

D. By plane and by bus.

答案：A

13、天气

A. How is the weather？/ What’s the weather like …(某地方天气如何呢?)

B. It’s fine. (很不错。)

It’s rather warm/hot/cold/rainy/cloudy/windy. (非常温暖/热/冷/常下雨/多云/吹风。)

【典型示例】

—What’s the weather like in your ho metown?

—.

A. It’s a nice place.

B. I like the food there.

C. He asks me whether I like the weather.

D. It’s cold in winter and hot in summer.

答案：D

14、订票

A. 顾客

I’d like to book…/Can I get a seat…(我想订……)

B. 售票员

Yes，Sir/Madam …(好的，先生/女士……)

I’m sorry, but…(抱歉，但是……)

【典型示例】

1）—Hello, is that Shanghai Airlines?

—.

A. Yes, can I help you?

B. Yes, what do you want?

C. Yes, you’re right.

D. Yes, right number.

答案：A

2）—I’d like to book a flight to Shanghai, please.

—.

A. No, of course not.

B. Do you mind if I said no?

C. Yes, sir, single or return.

D. You can’t. We are busy.

答案：C。意为“好的，先生。单程还是往返票？”

15、乘车

A. Which bus goes to…？Does the bus go to…(去…乘哪路公车/这路公车是否到…)

B. No. …bus. (乘……路公车。)

【典型示例】

—Excuse me, which bus goes to the city museum?

—.

A. The subway is over there.

B. You can take No. 102 bus.

C. It takes a long time.

D. I t’s wonderful.

答案：B

16、意愿

A. I want/hope/wish…/ I’d like to…(我想……)

I’d rather not…(我宁愿不……)

B. I’ll…(好的，我会…)

【典型示例】

—Ami, I want this report typed today.

—.

A. It’ll be ready in the afternoon, sir.

B. I’d like you to help me.

C. I know nothing about the report.

D. Leave it to tomorrow.

答案：A

17、语言困难

A. What does this word mean? (这个单词什么意思?)

What do you mean by saying …(你说的是什么意思?)

B. Pardon？Would you please say that again？(请再说一遍好吗?)

I’m afraid/sorry I don’t know. (抱歉，我也不知道.) 【典型示例】

—I want to go to New York. What’s the fare?

—.

A. Pardon me?

B. I’m sorry.

C. Yes, I don’t understand.

D. I’m not understanding.

答案：D

18、预约

A. Can I help you/What can I do for you? (有什么可以为您效劳吗?)

B. I’d like to make an appointment (with…) (我想跟……预约)

【典型示例】

1）—Good morning, Dr. Johnson’s office. Can I help you?

—.