Amazon申诉模版

没有万能的模版，都需要根据实际情况去说明！

第一个案例：

顾客说衣服不合适，提出退货，我们同意退货但没有退货完成顾客就提出A-Z：

申诉内容：

On April 5, shallow33 received an e-mail from Mrs L A F Cemm, who said he was not satisfied with the delivery of the order. Shallow33's customer service department responded on April 6th and apologized to the customer's disappointment. In the letter, the customer service department said that if the goods are not satisfied with the refund, when shallow33 received the goods returned, shallow will be refunded. On April 15, Mrs L A F Cemm made the goods, giving the shallow33 tracking number KP752908064GB. On April 18, shallow33 still did not receive the goods, check the logistics display is still in transit. Shallow33 and Mrs L A F Cemm have repeatedly contacted, that has not yet received the goods, receipt of goods checked correct, will immediately refund, but did not get Mrs L A F Cemm reply. Please refer to the email and the shipment tracking number KP752908064GB from and to Mrs L A F Cemm for reference. Sorry for the inconvenience caused to the customer. Shallow33 admit that it is mistakes. Look forward to working with Mrs L A F Cemm to properly solve this problem. Thank you Shallow33

第二个案例：

在4月1日，shallow33已收到一封来自JUAN JOSE BLANCO LóPEZ 的电子邮件，邮件中表示他对订单的交付并不满意。shallow33的客户服务部门在4月1日就此做出了回复，并对客户的失望表示了歉意。在信中客户服务部门还表示如果客户不满意随时可以进行退款。当shallow收到退回的商品后，shallow将进行退款。JUAN JOSE BLANCO LóPEZ在4月2号回复了该邮件，表示产品尺码严重不符合。shallow33在收到退货后仍会提供退款。请见来自和寄给[JUAN JOSE BLANCO LóPEZ] 的电子邮件作为参考。给客户带来的不便非常抱歉。shallow33承认是我们的失误。期待与买家妥善的解决此问题。感谢您shallow33

基于这两份邮件我们其实不难看出。模版就是流水账。需要清晰正确地向亚马逊解决整个交易的发生！

A-Z不能解决的情况就是顾客的确在承诺的时间内没收到货！

其他只要我们回复过邮件，或者在合理范围之内。并不要担心！