最新美容院服务礼仪教学提纲

美容院的服务标准礼仪培训对于美业这个服务行业来说至关重要，只有美业人士理解服务标准礼仪培训的重要性，才能提高服务意识，改善服务心态，所以对于美容院礼仪培训这一问题，管理者应特别注重。以下就为大家提供美容院的服务标准礼仪培训全套教程，供大家参考：

1、站姿：

①美容师站姿：脚跟并拢、脚尖分开45℃—60℃;面带自然微笑;抬头、挺胸、收腹、提臀;左手扣住右手重叠平放于腹前表示迎接，两手重叠于后背表示送别.

②美容顾问的站姿：双脚成丁字步站立;面带自然微笑;抬头、挺胸、收腹、提臀;左手扣右手重叠平放于腹前表示迎接，两手重叠于后背表示送别.

2、坐姿：轻盈入坐臀部不能占居凳子二分之一。(双手下拢后裙摆，双膝并拢，倾斜脚尖着地，身体倾斜15°面带自然微笑盯住对方，左手扣右手重叠自然平放于大腿倾斜另一侧)

3、走姿：面带自然微笑双脚11字步伐(脚尖与脚跟等距脚尖轻盈着地脚跟其后);手臂呈30度自然甩动两肩平衡等距. 轻松自如行走.

4、鞠躬礼:分15°、45°、90°三个度数的动作。

15°鞠躬礼——2米以外，(主要让对方感觉我们在微笑、点头、问候他)

45°鞠躬礼——1.5米至2米，(主要针对酒店及美容院内使用)

90°鞠躬仪——75厘米至1.5米;(一般用与上下属及长辈和以及自己所尊重的人，在某些特定场合)

5、拥抱礼：对客户表示热情欢迎的礼仪(是对已经熟悉的客户，有的顾客不喜欢这种方式，要慎用)

6、坐班

(1) 标准动作：背脊挺直，端正坐姿，双腿交叉或并拢。

(2) 注意事项：

①不得把玩剪刀、指甲刀、毛巾、耳环、发夹及一切小东西。

②不得与站班人员说话。

③不得唱歌、吹口哨、吃东西、打盹、看小说(看书、看杂志、看报纸等)。④随时注意前方座位或美容室流动情况，客人有需求时，即刻前往支援。

7、站班

代表本店的精神，应遵守16字原则“姿势端庄，眼观四方，面带微笑，欢迎光临”。

(1) 标准动作：

①(稍息动作)两腿打直，双腿站开与肩同宽。

②两手掌相握下垂于小腹或两手合握于背后，眼睛注视着门口。

③客人进出门时，帮客人把门打开或先将自动门打开，并向客人行礼说：“您好，欢迎光临!”“谢谢，欢迎再来!”

(2) 注意事项：

①身体不得倾斜或倚在柜台或门口。

②不得与柜台人员或同事交谈嘻笑。

③不得接听电话、唱歌。

④不得站“三七步”。

8、引导入座

(1) 标准动作：

①走在客人前面或左右边，并以手示意正确方向。

②到达座位后，拉出椅子，轻微地拍拍椅面，说声：“小姐(先生)，请坐!”

(2) 注意事项：

①引导时，要不时注意客人是否跟上来了。

②当拍椅面时，不得用毛巾扫或拍。

9、送茶、杂志、书报

(1) 标准动作：

①奉茶时，两手端起(右手握杯旁，左手托杯底)，送入时说：“小姐(先生)，请用茶。您可以看一下杂志(报纸)。”

②先端给客人，客人不接时再放到桌上。

③若客人有物品放在桌上，请将茶杯置在桌子左边或右边;放置书报时必须将书的封面面向客人，并四平八稳的摆在桌上，不可歪斜放。

(2) 注意事项：

①端茶时不可将手指攀放在杯口上。

②破损或无封面的杂志不可拿给客人看。

③倒茶倒至八分满，不可太多或太少。

④端两杯茶以上，一定要用茶盘端。

⑤茶杯有裂口、缺角时不可使用。

⑥随时注意桌面干净及给客人添水。最好使用纸杯、塑胶杯，比较卫生。

以上美容院的服务标准礼仪培训全套教程是作为美业人士必备的基本礼仪之一，还有更多相关的美容院礼仪培训可根据该美容院的大小规模制定或更改。Unit 6 Text B

Higher Education in the United States

In the United States a student who has finished high school may want to continue in higher education. There are several ways to continue in higher education in the United States. There are universities, colleges, community colleges, and technical or vocational schools. Each of these kinds of higher education will be described below.

A university is much larger than a college. It is larger for two reasons. First, a university in the United States usually has several different colleges in it. Each college within a university has a special subject area. There may be a college of liberal arts where humanities, social science, natural science, and mathematics are taught. There may be a college of education where students learn to be teachers. There may be a college of business where business subjects are taught. All of these colleges may be part of one university. Sometimes, in a university, each college is called a “school”: “The School of Liberal Arts”, “The school of Business” or “The School of Education”. Second, a university always has programs for advanced or graduate study in a variety of subjects. There may be a medical school, a law school, and other advanced programs.

Students in the United States must have a high school diploma or its equivalent, to enter one of the colleges in a university. Most students have completed regular high school programs. Some older students may have the same amount of education even though they have not completed high school. These students have the equivalent of a high school degree. University students may study for an undergraduate degree in the arts of sciences. If they complete a course of study in the arts, they receive Bachelor of Arts degrees. In the sciences, they receive B.S. degree. Students may leave university at this, or they may choose to go on for a graduate or professional degree.

A university may get money for its expenses from several different sources. It may get some

money from the state government. If so, it is a publicly funded university. It may get money only from private sources: contributions, tuition (fee for teaching), investments, and other sources. If this is the case, it is a privately funded university. Finally, a university may be funded by a religious group.

A university program for undergraduates usually takes four years. In this way, a university and a college are alike. College students usually spend four years in school also. A college, however, usually has only one or two kinds of programs. A college does not have graduate or professional programs in a variety of areas.

A college is also like a university in the kinds of students it has. College students, like university students, usually have a high school diploma when they enter college. If a college student completes a course of study in the arts, he or she receives a Bachelor of Arts degree. In the sciences, the students receive a Bachelor of Science degree. If college students want to continue for a graduate or professional degree, they must go to a university.

The college is usually funded in one of the three ways. It may be publicly or privately funded. Or, it may be funded by a religious group.

Compared to universities and colleges, community colleges in the United States are quite different. The programs of study in the community college usually last only two years. Many different subjects are taught in the community college. But not all subjects. Not all of the subjects are taught in the community college. Not all of the subjects are the usual school subjects. The community college may give courses in dental (of the teeth) technology, auto mechanics