外贸找客户1-13 外贸电话英语-教你怎样与国外客户打电话
1.ABC corporation.May I help you?
ABC公司,我能帮你什么吗?
这句话算是制式的讲法.一般接起电话的人通常会先报公司的名字“ABC corporation“,然后再说,“May I help you?“或是如果要更客气一点的话则可以说“How can I help you?“(我该怎么帮你?),因为这样的问法表示我‘该’怎么帮你,而非我‘需不需要’帮你?但基本上“May I help you?“跟“How can I help you?“都很常见就是了.
不过如果是机器接的电话,则听到的多半是这样,“Thanks for calling ABC corporation,if you know your party’s last name or extention,press1.If you want to recieve information or publication,press2.If you want to talk to the operator,press pound sign or remain on the line.“(感谢你打电话到ABC来,如果你知道你要找的人的姓或是分机号码,请按1,如果是想要本公司的简介或出版品,请按2,如果是要找总机,请按#,或是请别挂断.
2.And you are?
你是?
如果人家打电话来是要找你的上司,“May I talk to your manager?“(我能不能跟你们经理讲话?)这时你总不能糊里糊涂地就把电话拿给经理说,说不定人家是打电话来跟你经理勒索一百万的呢!所以通常我们一定要先确定打电话来的是谁.最客气的问法是,“Whom I am speaking with?“或是“Whom am I talking to?“(我正在跟谁讲话呢?)但是人家一听是像我这种小毛头打电话找他们经理,他们就会用比较口语的说法,“And you are?“(你是?)如果人家这样问我,我就可以答,“This is Benlin.“
像是“And you are?“这么口语的英文书上大概学不到,但这却是老美天天在用的句子,只怕你学了之后还不敢用.其实真的不用怕.越简单的句子老美越听得懂.而且事实上“And you are?“这句话还有许多适用的场合,例如在公司的接待处(reception).来访的客人如果说,“I’m looking for Mr.Wolf.“(我要找伍夫先生)接待小姐就可以反问他,“And you are?“(你是?)所以像这种简单又好用的句子大家一定要记起来喔!
3.I’ll put her on the phone.Just a second.
我会请她听电话,请等一下.
Put someone on the phone这个片语就是说请某人听电话.例如你打电话找你女朋友,结果女朋友的同事接了电话,就开始跟你东扯西扯,问你们昨天是不是吵架了啊?什么时候要结婚啦,这时如果你实在不想跟她讲了,就可以说,“Could you please just put her on the phone?“(你能不能请她来听电话啊?)反过来如果今天是你接到了电话,结果要找的是别人,你就可以说,“Ok.I’ll put her on the phone.Just a second.“(好,我会请她听电话,请稍等一下.)
上面讲的put someone on the phone,指的多半是只有一只电话时,但如果像公司里有许多分机,则用‘转接’transfer或是redirect.会比较恰当.例如同样的情况你可以说,“I’m transferring your call.“或是“I’m redirecting your call.“(我帮你转接到分机给她.)如果是接线生转接的话,他们有时就只简单地说,“One moment,please.“或是,“OK.I’ll put you through.“
4.Would you mind holding for one minute?
你介不介意稍微等一分钟啊?
在美国如果有机会打电话给客户服务(Customer Service)部门,如果没意外的话都会听到以下的电话录音,“All of our representatives are currently busy serving their customers. Your call will be answered in approximate5minutes“(我们所有的客服人员都在忙着服务他们的顾客,请等五分钟后,就会有人接听你的电话),然后十分钟过去了,“Please continue to hold,your call is very important to us.“(请继续等候,你的来电对我们非常重要).所以大家要知道,老美基本上对这种无止境的等待是深恶痛绝的.所以要记得,如果人家打电话来,千万不要因为听不懂就说,“Hold on“,然后就跑去求救兵,这对打电话来的人是十分不礼貌的.
如果万不得已一定要请他稍候,我们要客气一点地说,“Would you mind holding for one minute?“所以记得要给对方一个明确的时间,例如one second或是five minutes不要让对方无止境地等下去.但是如果一分钟到了你还没忙完,则最好再说一次,“Sorry,I am still on the phone.Could you hold for another minute?“(对不起,我还在讲电话,能不能再请你稍候一分钟.)
5.He’s out for lunch.Would you like to try again an hour later?
他出去吃午餐了,你要不要一小时后再打来?
受到中文的影响,许多人要讲某人‘出去’吃午餐了常会说成,“He went out for lunch.“其实这个went是多余的,通常老美只讲be out for something就行了.如果要再简化一点,单说,“He is on lunch.“或是“He is on(lunch)break.“(他正在休息时间.)这样子也可以.
如果别人要找的人不在,通常我们有二种选择,第一种是请别人晚点再打来,除了像例句用try again/call again之外,我们也可以用call back/try back这样的讲法.例如你可以建议别人,“Why don’t you call back in30minutes?“(你何不30分钟后再打来呢?)第二种选择就是请对方留言,客气一点的讲法是,“May I take your message?“或是“Would you like to leave a message?“(你想留言吗?)
6.She is not here but you can call her machine.
她不在这里,但是你可以打她的电话答录机.
老美管电话答录机叫answering machine或是也有少数人叫answer machine.但是在一般的对话中常常简称machine.例如“You can call her machine.“就是说,你可以打她的电话答录机留言.或是你打电话给某人,但你想他很可能不在,这时你就可以说,“I’m expecting a machine.“(我想会是电话答录机接的电话.)如果是“I want to check on my machine.“则是说我要检查电话答录机里的留言.
记得喔!通常人家讲someone’s machine时百分之九十九都是指电话答录机而言,你可别傻傻地问人,“Answering machine?“像六人行(Friends)里有一集Chandler说,“I got her machine.“结果Joey还呆呆地问他,“Her answering machine?“Chandler就讽刺Joey的无知说,“No.interestingly enough,her leaf
blower(machine)picked up the phone.“(很有趣喔,不是电话答录机喔!而是她的吹落叶机接的电话.)注:美国的萿叶都不是用扫的,而是用吹的,很神奇吧?而leaf blower就是那种背在身上拿来吹落叶的机器啦!
7.I’m interested in your CRM software.Can you give me an quote?
我对你们的客户关系管理软体有兴趣,能跟我报个价吗?
之前讲的都是别人打电话进来要怎么回答,现在要讲的是如果你打电话给别的公司要怎么讲.通常你会打电话给别的公司不外乎以下几种状况:询价,下订单,追踪订单,应征工作,推销产品等等.首先谈到询价.如果只是要请对方大略地估个价钱,你可以说,“Can you give me a quote?“或“Can you give me an estimate?“但是提醒大家,这个quote发/kwot/的音,记得要特别强调那个/wo/的音,不然老美会以为你在说coat/kot/或是court/kort/这个字.这种情况就发生在我身上不只一次,有一次拿车去修车厂估价,我跟技工说,“Can you give me a quote?“他却回答我,“You need a coat?“扯了半天他才搞懂,后来我才知道原来自己quote的音发错了.所以最好的办法就是用estimate,这个字是绝对不会发错的.
另外,estimate和quote也可以指‘报价单’而言,例如你可以要求别人,“Can you send me a sample with an estimate ASAP?“(能不能请你尽快送一份样品和报价单给我?)
8.I’d like to place an order for a DL-1100color printer.
我想要下一份DL-1100彩色印表机的订单.
以前每次为了买东西而打电话给人家,我都直接说,“I want to buy this,I want to buy that.“当然啦!要买东西的人最大,不管你说什么别人都一定会想办法把东西卖给你的.只是你如果直接说buy听来比较像是日常生活在说的对话.如果像是公司要采购商品时,最好正式一点用order,或是更完整一些说place an order for,例如“I want to order a color printer.“或是,“I want to place an order for a color printer.“都是不错的用法.
9.I’m calling to check my order status.
我打电话来查看我订单的状况.
以前我因为不知道check order status这个用法,常拉拉杂杂讲了一堆才能表达我的意思.例如我可能会说,“I ordered something yesterday.Can you check if you’ve shipped it or not.“这句话听起来是不是蛮笨的?后来我暗中观察,同样的情况原来老美居然都简简单单地说“I want to check my order status.“或是“I want to track my order status.“就能完整地表达这句话的意思,真是太神奇了.
这让我想到有一次在机场也是,我想问柜台小姐我的朋友倒底坐哪一班飞机,那班飞机有没有慢分,他大概几点会到,当我好不容易讲完这么长一串时,柜台小姐居然只回了我一句,“You wanna check passenger status?“差点没昏到,原来我只要用check passenger status就行了喔?
10.I was referred to you by Mr.Gordon.
我是Gordon先生介绍我来的.
打电话到别人公司如果是有求于人的话,例如要去应征啦或是推销东西啦,最好能先攀点关系啦!例如最常用的招数,我是某某人介绍来的,就是“I was referred to you by someone.“(注意,介绍在这里用refer而不是用introduce.)还有呢?如果你今天拿到了该公司的折价卷,则最好也是开宗明义地说,“I got your number from a coupon, which says your product is50%off today.“(我是根据你们折价卷上的号码打过来的,它上面写着今天产品五折优待.)这样子让他想赖都赖不掉.总之呢?先表明自已是怎么搭上这条线的,这样子别人才不会有突兀的感觉啦.
>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
Telephone Calls
打电话
Brief Introduction
电话问询是贸易中一种很常见的方式。对于生产或交易中遇到的各种问题，如果能通过电话方式解决，那便是最快捷、最有效率的。
Basic Expressions
1.This is Dajiang Food Store.How may I help you?
这里是大江食品店。请问我怎样能帮到你呢？
2.Could you put me through to the toy department?
请帮我接玩具部好吗？
3.I’d like to order3cases of beer.
我打算订购三箱啤酒。
4.My name is Tony Smith,Shanghai Hotel Room2107.My phone number is6567-8900.
我叫托尼?史密斯，住上海宾馆2107房间，我的电话号码是6567-8900。
5.Please make a remittance of1,500Yuan for the books you’ve ordered.The postage is included.
您订的书请汇款一千五百元过来，邮资包括在内。
6.Hold on a moment please.
请稍等。
7.I’ll see if she is in.
我去看看她有没有在。
8.I am afraid she is out at the moment.
对不起，她这会出去了。
9.I’ll be pleased to if I can.
如果能的话，我很高兴。
10.Extension121,please.
Sorry,the line is busy.
请接121号分机。
对不起，线路忙。
11.Could I speak to Mr.Johnson,please?
Sorry,there is no one by the name of Johnson here.
我可以和约翰逊先生通话吗？
对不起，这里没人叫约翰逊。
12.Could you hold on a minute?I’ll get him for you. Certainly.Thanks.
稍等，我帮你去叫他。
行，谢谢。
13.Mr.Smith is tied up at the moment.
OK.I’ll call again later.
史密斯先生现在脱不开身。
好的，我回头再打电话过来。
14.I am sorry I wasn’t in when you called.
That’s all right.
很抱歉你来电话时我不在。
没关系。
15.Operator,we were cut off.Could you reconnect me,please? Just a moment,please.
接线员，电话断了。可以替我重新接通吗？
请稍等片刻。
16.Do you follow me?
Yes,please go on.
打电话
听懂我的话了吗？
听懂了，请接着谈。
17.Have you got it?
Sorry.Do you mind repeating?
明白了吗？
对不起，你介意再说一遍吗？
Conversations
Dialogue1(O=operator)
O:International Trading Co..Good morning.
L:Good morning.May I speak to Mr.Smith,please?
O:May I ask who’s calling,please?
L:This is Miss Li from the United Textiles.
O:Just a minute,Miss Li.
(Switches lines)Mr.Smith,
Miss Li from United
Textiles wants to speak to you.
S:Put her through,please.Hello,Mr.Smith speaking.
L:Good morning,Mr.Smith.I’m calling about the draft agreement you sent me……--这是国际贸易公司。早上好。
--早上好。我想和史密斯先生通话，可以吗？
--请问您是哪位？
--我是联合纺织品公司的李小姐。
--请稍候，李小姐。（转线路）
史密斯先生，联合纺织品公司的李小姐想和你通电话。
--请把电话接过来。你好，我是史密斯先生。
--早上好，史密斯先生。我打电话是为了你寄给我的那份协议草案……
Dialogue2
A:Marketing Manager’s Office.Can I help you?
B:Mr.Smith,please.
A:Sorry,he is out.
B:What time do you expect him back then?
A:Sorry,I am not sure.Can I take a message?
B:No,thanks.I will call back later.
A:That’s fine.Please call again later.
B:OK.Thank you.Goodbye.
--这是营销经理办公室。请问有什么事吗？
--请史密斯先生接电话。
--对不起，他出去了。
--那你估计他什么时候回来？
--对不起，我不清楚。你要留个口信吗？
--不用了，谢谢，我待会再打
过来。
--那好。请过会儿再打来吧。
--好的。谢谢你。再见。
Dialogue3
A:United Development Corp.May I help you?
B:I’d like to speak to Mr.Smith,please.
A:Who shall I say is calling,please?
B:This is Miss Zhang from ABC Corp.
A:I’m sorry,Miss Zhang,but Mr.Smith is not in at the moment.
B:When will he come in,do you know?
A:I suppose he won’t be in until11:00.
B:May I leave a message?
A:Certainly.
B:Please ask him to give me a call as soon as he returns.He has my number. A:Very well,Miss Zhang,I’ll do that.
B:Thank you.Goodbye.
--联合开发公司。您有什么事吗？
--我想和史密斯先生通电话。
--可以告诉我您是哪位吗？
--我是ABC公司的张小姐。
--对不起，张小姐，史密斯先生现在不在。
--他什么时候来，你知道吗？
--我估计他要到十一点才会来。
--我可以留个口信吗？
--当然可以。
--他一回来就请他给我回个电话。他有我的电话号码。
--好的，张小姐。我会的。
--谢谢。再见。
打电话
Dialogue4
A:Is Mr.Zhang there,please?
B:Sorry.I can’t hear you.Would you please speak a little louder?
A:I said,is Mr.Zhang there?
B:Mr.Smith,the line is bad.Don’t hang up,please.I’ll have the call transferred to another line.
--请问张先生在吗？
--对不起。我听不清楚。请说大声一点好吗？
--我是问，张先生在吗?
--史密斯先生，电话线路不清楚。请别挂，我把电话转到另一条线路上去。
Dialogue5
A:(on the phone)Hello?Smith here.
B:Oh,Mr.Smith,my name is Melva Miller.You don’t know me,but I’m a friend of Mike Black.
A:Oh,yes?
B:When I told Mike I was coming to live here he gave me your name,and suggested that I give you a ring.I was wondering if you could give me some advice.
A:I’ll be pleased to if I can.What can I do for you?
B:Well,I’m looking for a place to live.Mike thought that as you’re an estate agent you might know of something suitable.
A:Yes,I think I can help you.Why don’t you come round and see me?Do you know where my office is?
B:Yes.I’ve got the address.
A:Good.Where are you now?
B:I’m at the post office.
A:Oh,well,that’s just a few minutes walk from my https://www.360docs.net/doc/232122725.html,e round and see me now.
B:Thank you very much,Mr.Smith.
A:Not at all.
--您好，我是史密斯。
--哦，史密斯先生，我是梅尔薇?米勒。您不认识我，但我是迈克?布莱克的一个朋友。
--哦，是吗？
--当我告诉迈克我要来这里时，他给我您的名字，他还建议我给您打个电话。我想知道您
能否给我一些建议。
--如果可以的话，我很乐意。我能为您做点什么？
--哦，我在找一个住的地方。迈克想您是一位房地产商，可能知道一些合适的信息。
--是的，我想我能帮你。你为什么不过来找我呢？您知道我的办公室在哪里吗？
--是的，我有地址。
--太好了，你现在在哪里？
--我在邮局。
--哦，那里离我这里走路才几分钟。现在过来找我吧。
--非常谢谢你，史密斯先生。
--不客气。
Dialogue6
A:Good morning.Marketing Department.Can I help you?
B:Good morning.This is Mr.Kubat.I ordered five barrels of your pure water a week ago,but they haven’t arrived yet.
A:Oh,I’m sorry,Sir.I’ll check it immediately.Can I have your full name,address and phone number?
B:Yes.Bruce Kubat,480Jinling Road,5653-0198.
A:Thank you,Sir.I’ll check it with our delivery department and call you back in fifteen or twenty minutes.Please accept our sincere apologies.
B:Oh,that’s all right.I’ll be waiting for your call.Bye-bye.
A:Bye-bye and thank you for calling.
--早上好，市场部，有什么可以帮忙的吗？
--早上好，我是库巴特先生。我一个星期前订购了五桶纯净水，但是还没有到货。
--哦，对不起，先生。我立刻查一下。您能告诉我您的全名、地址和电话号码吗？
--好，布鲁斯?库巴特，金陵路480号，5653-0198.
--谢谢你，先生。我会检查一下我们运输部，将在十五分钟或者二十分钟内给您打电话。请接受我们真诚的道歉。
--哦，没关系。我会等您的电话，再见。
--再见，谢谢您打电话过来。
Words and Expressions
draft[drB:ft]草稿
agreement[E5^ri:mEnt]协议，协定
bother[5bCTE]麻烦，打扰
hang up/hang on挂断电话/不挂断电话
step out暂时离开
hold the line（打电话时）不挂断
extension[iks5tenFEn](电话)分机
tie up（工作等）把……缠住，使无法脱身
cut off（指电话）通话被中断
reconnect[7ri:kE5nekt]使重新接通
follow[5fClEu]听懂，领会
A Specimen Letter
Dear Mr./Ms.,
Mr.John Green,our General Manager,would like to call Mr.Zhang on June3at2 p.m sharp.(your time)about the opening of a sample room there.
Please let us know if the time is convenient for you.If not,what time would you suggest?
Yours faithfully,
释文
尊敬的先生/小姐，
关于在那里开样品陈列室的事宜，我们的总经理约翰?格林想在你们当地时间六月三日下午两点整打电话给张先生。
请告知这个时间对您是否方便。如不方便，请建议具体时间。
Substitution Drills
1A:May I help you?
B:I’d like to speak to Mr.Smith,please.
May I please?
Can I please?
您好！
请帮我接史密斯先生。
2A:May I ask who is calling,please?
May I know who is this speaking?
Who shall I say is calling,please?
B:This is Mr.Fox from United Textiles.
可以告诉我您是哪位吗？
我是联合纺织品的福克斯先生。
A:Mr.Smith,please.
Is Mr.Smith in?
Is Mr.Smith there?
B1:This is Mr.Smith speaking.
Smith speaking.(Speaking)
Smith here.Is that Mr.Fox?
B2:I’m sorry.Mr.Smith is not in at the moment.
Sorry,he’s just stepped out.
Sorry,he’s in the conference.
B3:Just a moment,please.
Hold the line,please.
Hang on,please.
史密斯先生在吗？
史密斯先生在吗？
史密斯先生在吗？
我就是。
我就是。
我是，是福克斯先生吗？
对不起，史密斯先生现在不在这里。
他刚出去。
他在开会。
请稍等。
请稍等。
请稍等。
4A:Mr.Smith,Mr.Li from United Textiles wants to speak to you. phone call for you.
you’re wanted on the phone.
B:Put him through,please.Thank you.
史密斯先生，联合纺织品的李先生要和您通话。
有您的电话。
有电话找您。
请接过来,谢谢。
5A:When will he come in,do you know?
What time do you expect him back?
Will he be back soon?
B:I suppose he won’t be in until11:00.
I don’t expect him to be available until2:30. I’m sorry.I’ve no idea.
你知道他什么时候来吗？
你预计他什么时候回来？
他会很快回来吗？
我想他十一点前不会回来。
我想他得到二点半才能回来。
对不起，我不知道。
6A:May I leave a message?
Could you give him a message?
Could you tell him Mr.Zhang called?
B:Certainly.
Sure.
我可以留个口信吗？
您能传个口信给他吗？
您能告诉他张先生给他打过电话吗？
当然。
7A:Would you like to leave a message?
May I take a message?
Shall I ask him to call you when he returns?
B:Don’t bother.I’ll call back later.
Yes.Please tell him to call Mr.Zhang at231-4567.
Yes,please.My number is231-4567.
您可以留个口信吗？
您可以留个口信吗？
他回来时我要他给您打个电话吗？
不必麻烦了。我等会再打过来。
好的,请叫他打231-4567给张先生。
好的,我的电话号码是231-4567。
8I can’t hear you.Would you please speak a little louder?
The line is bad.Would you please say that again?
Sorry.Something is wrong with the phone.It’s not clear.Please repeat that.我听不到你说话。您的声音能不能大一点？
线路很差。请再说一遍。
对不起，电话有点问题，不够清晰。
请重复一下。
9This is Dajiang Food Store.May I help you?
Fuda Company.
the tailoring department.
这里是大江食品店。请问你需要什么？
富达公司。
剪裁部。
10Could you put me through to the Toy Department？the information desk
the manager’s office
the fast food restaurant
您能帮我接通玩具部吗？
问询处吗
经理办公室吗
快餐馆吗
11I’d like to order3cases of Carlsberg Beer.
a birthday cake
100boxes of moon cakes
a bouquet of flowers
我想订购三箱嘉仕伯啤酒。
一个生日蛋糕
一百箱月饼一束花
常用外贸口语200句
常用外贸口语200句 1、 I've come to make sure that your stay in Beijing is a pleasant one. 我特地为你们安排使你们在北京的逗留愉快。 2 、You're going out of your way for us, I believe. 我相信这是对我们的特殊照顾了。 3 、It's just the matter of the schedule,that is,if it is convenient for you right now. 如果你们感到方便的话，我想现在讨论一下日程安排的问题。 4 、I think we can draw up a tentative plan now. 我认为现在能够先草拟一具临时方案。 5 、If he wants to make any changes,minor alternations can be made then. 如果他有什么意见的话，我们还能够对计划稍加修改。 6 、Is there any way of ensuring we'll have enough time for our talks? 我们是否能保证有充足的时间来谈判？ 7、 So our evenings will be quite full then? 那么我们的活动在晚上也安排满了吗？ 8 、We'll leave some evenings free,that is,if it is all right with you. 如果你们愿意的话，我们想留几个晚上供你们自由支配。
外贸电话英语-教你怎样与国外客户打电话介绍
1. ABC corporation. May I help you? ABC 公司, 我能帮你什么吗? 这句话算是制式的讲法. 一般接起电话的人通常会先报公司的名字“ABC corporation“, 然后再说, “May I help you?“ 或是如果要更客气一点的话则可以说“How can I help you?“ (我该怎么帮你?), 因为这样的问法表示我‘该’怎么帮你, 而非我‘需不需要’帮你? 但基本上“May I help you?“ 跟“How can I help you?“ 都很常见就是了. 不过如果是机器接的电话, 则听到的多半是这样, “Thanks for calling ABC corporation, if you know your party’s last name or extention, press 1. If you want to recieve information or publication, press 2. If you want to talk to the operator, press pound sign or remain on the line.“ (感谢你打电话到ABC 来, 如果你知道你要找的人的姓或是分机号码, 请按1, 如果是想要本公司的简介或出版品, 请按2, 如果是要找总机, 请按#, 或是请别挂断. 2. And you are? 你是? 如果人家打电话来是要找你的上司, “May I talk to your manager?“ (我能不能跟你们经理讲话?) 这时你总不能糊里糊涂地就把电话拿给经理说, 说不定人家是打电话来跟你经理勒索一百万的呢! 所以通常我们一定要先确定打电话来的是谁. 最客气的问法是, “Whom I am speaking with?“ 或是“Whom am I talking to?“ (我正在跟谁讲话呢?) 但是人家一听是像我这种小毛头打电话找他们经理, 他们就会用比较口语的说法, “And you are?“ (你是?) 如果人家这样问我, 我就可以答, “This is Benlin.“ 像是“And you are?“ 这么口语的英文书上大概学不到, 但这却是老美天天在用的句子, 只怕你学了之后还不敢用. 其实真的不用怕. 越简单的句子老美越听得懂. 而且事实上“And you are?“ 这句话还有许多适用的场合, 例如在公司的接待处(reception). 来访的客人如果说, “I’m looking for Mr. Wolf.“ (我要找伍夫先生) 接待小姐就可以反问他, “And you are?“ (你是?) 所以像这种简单又好用的句子大家一定要记起来喔! 3. I’ll put her on the phone. Just a second. 我会请她听电话, 请等一下. Put someone on the phone 这个片语就是说请某人听电话. 例如你打电话找你女朋友, 结果女朋友的同事接了电话, 就开始跟你东扯西扯, 问你们昨天是不是吵架了啊? 什么时候要结婚啦, 这时如果你实在不想跟她讲了, 就可以说, “Could you please just put her on the phone?“ (你能不能请她来听电话啊?) 反过来如果今天是你接到了电话, 结果要找的是别人, 你就可以说, “Ok. I’ll put her on the phone. Just a second.“ (好, 我会请她听电话, 请稍等一下.) 上面讲的put someone on the phone, 指的多半是只有一只电话时, 但如果像公司里有许多分机, 则用‘转接’ transfer 或是redirect. 会比较恰当. 例如同样的情况你可以说, “I’m transferring your call.“ 或是“I’m redirecting your call.“ (我帮你转接到分机给她.) 如果是接线生转接的话, 他们有时就只简单地说, “One moment, please.“ 或是, “OK. I’ll put you through.“
外贸跟单常用英语口语
跟单口语 1．What’s the size?多大尺寸？90X90 (Ninety by ninety)九十乘九十。 2．What’s the CMB? 体积多大？0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s the best/last price? 最低价是多少？￥2.5 (Two point five)] 两块五。4．How many designs?有几个款式？ 3 designs .三个款式。 5．How many colors? 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN?一箱装多少件？12 dozen, 144pcs. 12 12打，144件一箱。7．When shall we deliver?什么时候交货？ 8．Where shall we deliver? 货送到什么地方？Where is your warehouse?仓库在哪儿? 9．30% deposit.付30%的订金。 10．Only one sample here. We can’t give you.这里只有一个样品，不能给你。11．Too expensive/much.太贵了。 12. Any discount?有折扣吗？ 13．Cheaper?可以便宜一点吗？ 14．Show me this!这个拿下来看看。 15．Good quality or ordinary quality?质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set.一套4个。 18．What’s the minimum quantity?最小起订量是多少？ 19．At least 1 CTN. 至少一箱/件。 20．There’s minimum quantity.有最小起订量。
外贸英语口语大全：产品介绍
外贸英语口语大全：产品介绍 以下是###整理的《外贸英语口语大全：产品介绍》，希望大家喜欢！ A： Thank you. l'm very glad to be here. As Ms. Tina said. the purpose of my presentation today is to familiarize you with the new EBP. As you probably know. EBP stands for Electronic Book Player. Our company put the original EBP on the market a year ago.but we have since all developed an improved model which we believe will be a big seller in both China and the U. S. A：谢谢，我很高兴能在这儿演讲。正如蒂娜女士所说，今天我讲 演的目的就是向大家介绍新的电子书。我想大家可能已经知道，EBP就是Electronic Book Player（电子书）的缩写。一年以前我们推出EBP到市场上。之后我们公司又继续研发出一款改良型产品，我们相信在中国和美国都会非常畅销。 B： Ms. Yang.can you tell us in what ways the new EBP is better tIhan the old model？ B：杨女士，您能不能为我们介绍一下新款的EBP在哪些方面比旧 款的好？ A： Certainly. First of all.the old model had a rather small screen.so not much information could appear at one time. So on the new model.we have made the screen much bigger and A：当然。首先旧款因为画面小，所以无法显示很多的信息。而在 新款机种中，我们把画面增大了很多。还有…… B ： Excuse me.but what are the EBPs mainly used for： B：对不起，请问EBP最主要的用途是什么？
关于外贸英语对话练习
关于外贸英语对话练习 随着经济全球化时代的到来，外贸英语翻译在我国经济生活中的地位与作用越来越重要。精心收集了关于外贸英语对话练习，供大家欣赏学习! A：How much do you pay wholesale for your products? 你们产品的批发价是多少? B：We have a few different wholesale vendors, so our cost varies a bit over the fiscal year. But the difference is miniscule, a fluctuation of about 0.2%. 我们几个批发商的情况都不一样,所以本会计年度的费用支出 不好确定.但差别很小,大约上下浮动0.2%. A：That must impact your bottom line at least a little bit, doesn't it? After all, your sticker price is pretty much set in stone. How much do they go for retail? 那多少会影响到你们的底线吧?毕竟你们的定价相当固定.那你们产品的零售价是多少?
B：Retail price is 29.95 per unit. We take into consideration changes in supply cost when figuring this price. 零售价是每套29.95美元,定价时我们把供货成本的变化因素 考虑进去了. A：Is that including tax? 包括税吗? B：No, that's the price before tax. The tax rate is varies from different marketing areas, so it is difficult for us to figure in. 不包括,这是税前价.不同的销售区税率各不相同,所以我们很 难把它核算进去. A：How much is your profit margin then? 那么你们的利润率是多少?
外贸业务员打电话的各细节技巧
外贸业务员打电话的各细节技巧 本文档由实惠网外贸论坛（https://www.360docs.net/doc/232122725.html,）编制，欢迎访问，免费外贸平台实惠网：https://www.360docs.net/doc/232122725.html, 这个平台拥有美国服务器，pr值为5. 很不错咯。。。 -------------------------------------------------------------------------------- Q1. 第一次CALLING时向对方要求转接船务进出口负责人, 对方问:"你是哪里?有什么事"; 当自我介绍后,对方马上响应:"她不在"或"她在忙",就要结束此通电话. A1. 先向对方抱歉,打扰了,请问贵司负责此工作的是哪一位先生或小姐?贵姓呢?分机几号? 至少得到这些信息后,可以在下一通电访时,直接切入找到本人,避免被恶意阻档掉. Q2. 询问出口地整并柜时对方不耐的应付响应:"全世界都有出" A2. "不好意思我可能没办法马上把全世界的运价都提供给你,但现在我手头上有几个区域价格非常的好, 绝对可以降低贵司的运输成本,请问你有出日本吗?美国呢?香港呢?上海呢?广东省呢?东南亚呢?" ; 确定某几个点后向对方说:"我先提供这些点先给你参考" , 创造出真正有出口点的报价机会,并且持续追踪. Q3. 大部分CALLING时都没问到出货品名及淡旺季... A3. 因知道货物品名，久了可以知道归纳出那个航线出什么货多，其谈旺季在何时，在CALLING该线 的量时可以依品名去进攻，也可以先做布局。 知道品名尚可以先为所出的货把关,是否为危险品、化学品、机器、食物...可提醒客户做好包装或 检具文件资料等等... Q4. 追踨新客户没找到主要出货决策者... A4. 有时和SHPR连络一段时间仍然问不出个所以然来，有可能其只是经办，实际决策是其主管或背后 的老板,可以问SHPR决定者是谁，可请代为引见一下或约好下次见面时间，如此擒贼先擒王才能 有较明显的效果。 Q5. 电话拨错,不多谈,即挂断 A5. 可表明我们为国内知名海空运公司,顺便问其是否为公司行号,有无进出口,一通拨错的电话,或许 是一个商机。 Q6. 重拨后,找到谢太太,告知无直接外销云云. A6. SHPR告知无直接外销,可能是事实,亦可能是推托之辞,可安排"顺道"拜访,了解虚实,谈的愉快,
外贸英语口语对话Unit 11：Shipment 装运
外贸英语口语对话Unit 11：Shipment 装运 Unit 11：Shipment 1 Having settled all the terms of payment,now Mr Joson and Mr Wang get to talk over the question of shipment. J：Now that we have satisfactory with the deal for the question of payment term.I am desired to know if it is possible to effect shipment during April. W：I am sorry we cannot effect shipment in April. J：Then,when is the earliest we can expect the shipment? W：By the middle of May,I think. J：That would be too late.You see,June is the season of this commodity of our market.And we have to find somewhere else for goods retailing.Besides,our customers formality is rather complicated and it will take quite a long time.You must deliver the goods before May.Or else we won't be able to catch the shopping season. W：It is all very well for you to say that.But I must point out that our factorys have a lot of back orders in hand.I am afraid it is very difficult to improve any other on that time. J：Can you find some way for an earlier delivery?It means a lot to us.If we place our goods on the market that time,when all the other importers has sold theirs and its preferable price we should lose out.
外贸公司常见职位中英文对照
采购员Purchasing Specialist/Staff 贸易经理Trading Manager 贸易主管Trading Supervisor 贸易专员Trading Specialist 贸易助理Trading Assistant 业务跟单经理Merchandiser Manager 高级业务跟单Senior Merchandiser 业务跟单Merchandiser 助理业务跟单Assistant Merchandiser 报关员Customs Specialist 单证员Documentation Specialist 船务人员Shipping Specialist 办公室职位职称中英文对照 高级管理Senior Management 首席执行官/总经理CEO/GM/President 副总经理Deputy GM/VP/Management Trainee 总监Director 合伙人Partner 总裁/总经理助理CEO/GM/President Assistant 物流/贸易/采购Logis./Trading/Merchand./Purch.物流经理Logistics Manager 物流主管Logistics Supervisor 物流专员/助理Logistics Specialist/Assistant 物料经理Materials Manager 物料主管Materials Supervisor 采购经理Purchasing Manager 采购主管Purchasing Supervisor 采购员Purchasing Specialist/Staff 外贸/贸易经理/主管Trading Manager/Supervisor 外贸/贸易专员/助理Trading Specialist/Assistant 业务跟单经理Merchandiser Manager 高级业务跟单Senior Merchandiser 业务跟单Merchandiser 助理业务跟单Assistant Merchandiser 仓库经理/主管Warehouse Manager 仓库管理员Warehouse Specialist 运输经理/主管Distribution Manager/Supervisor 报关员Customs Specialist 单证员Documentation Specialist 船务人员Shipping Specialist 快递员Courier
外贸业务员打电话的各细节技巧
外贸业务员打电话的各细节 Q1. 第一次CALLING时向对方要求转接船务进出口负责人, 对方问:"你是哪里?有什么事"; 当自我介绍后,对方马上响应:"她不在"或"她在忙",就要结束此通电话. A1. 先向对方抱歉,打扰了,请问贵司负责此工作的是哪一位先生或小姐?贵姓呢?分机几号? 至少得到这些信息后,可以在下一通电访时,直接切入找到本人,避免被恶意阻挡掉. Q2. 询问出口地整并柜时对方不耐的应付响应:"全世界都有出" A2. "不好意思我可能没办法马上把全世界的运价都提供给你,但现在我手头上有几个区域价格非常的好, 绝对可以降低贵司的运输成本,请问你有出日本吗?美国呢?香港呢?上海呢?广东省呢?东南亚呢?" ; 确定某几个点后向对方说:"我先提供这些点先给你参考" , 创造出真正有出口点的报价机会,并且持续追踪. Q3. 大部分CALLING时都没问到出货品名及淡旺季... A3. 因知道货物品名，久了可以知道归纳出那个航线出什么货多，其谈旺季在何时，在CALLING该线 的量时可以依品名去进攻，也可以先做布局。 知道品名尚可以先为所出的货把关,是否为危险品、化学品、机器、食物...可提醒客户做好包装或 检具文件资料等等... Q4. 追踨新客户没找到主要出货决策者... A4. 有时和SHPR连络一段时间仍然问不出个所以然来，有可能其只是经办，实际决策是其主管或背后 的老板,可以问SHPR决定者是谁，可请代为引见一下或约好下次见面时间，如此擒贼先擒王才能 有较明显的效果。 Q5. 电话拨错,不多谈,即挂断 A5. 可表明我们为国内知名海空运公司,顺便问其是否为公司行号,有无进出口,一通拨错的电话,或许 是一个商机。 Q6. 重拨后,找到谢太太,告知无直接外销云云. A6. SHPR告知无直接外销,可能是事实,亦可能是推托之辞,可安排"顺道"拜访,了解虚实,谈的愉快, 可能有机会或请其介绍贸易商,状况不佳或属小型家庭代工,可即DROP此CASE,无须浪费时间。 Q7. 第一次开发,在询问客户基本资料过程,零零散散,不流畅,甚至问所非当问。 A7. 资料明明SHOW＇＇和勒Y ACHT＇＇,还问公司出口COMMODITY,显示打电话前信息过
外贸英语口语常用句
外贸英语口语常用句 2006-10-1 for/from want of 由于缺少…… The flowers died from want of water. 这些花由于缺少水而枯死了。 Some of the wounded soldiers died for want of medicine. 有些士兵因为缺乏药物而死去。 for the use of 供……使用的 This parking lot is for the use of employees only. 这个停车场只供员工使用。 This dining hall is for the use of teachers. 这个饭堂是供教师使用的。 in support of 为了支持……，为了拥护…… He spoke at the meeting in support of my idea. 他在会上讲话支持我的想法。 They decided to stay in support of the new leadership. 为了支持新的领导班子，他们决定留下来。 so as to 为了（做）……，以便（做）…… They made a lot of lively programs so sas to attract more children. 为了吸引更多的孩子，他们制作了很多生动活泼的节目。 I left home at 5:00 in the morning so as to be there on time. 我早上5点钟就出门，以便准时到达那里。 in search of 为了寻找……，为了寻求…… He went to the south in search of better prospects. 他为了寻找更好的前途到南方去。 She immigrated to New Zealand in search of a quiet life. 她为了过上平静的生活移民到新西兰去。 for the sake of/for one's sake 为……起见，为了…… His family moved to the countryside for the sake of his son's health. 他一家为了他儿子的健康搬到乡下去。 He betrayed his friend for money's sake. 他为了钱而出卖自己的朋友。
外贸英语口语大全(35)
外贸英语口语大全(35) It'sbettertodesignateTangguastheload ingport. 在塘沽装货比较合适。AmanagerofaJapaneseCompanyandastaffmem berofaChinesecorporationholdadiscussio
nontheloadingportatBeijingHotel. 中国公司一名业务员与日本公司的经理在北京饭店就装运港问题进行了洽谈。 We'dbetterhaveabrieftalkabouttheloadin gport. 我们最好能就装运港问题简短地谈一谈。YoumaychooseTianjinasportofshipment. 你可以选择天津作为交货港。HowaboutshippingthemfromHuangpuinstead
ofShantou? 把汕头改为黄埔交货怎么样？YouinsistthatDalianistheloadingport,ri ght? 您坚持把大连定为装运港，对吗？NowHuangpuisfineastheloadingport. 现在可以把黄埔定为装运港。Wearealwayswillingtochoosethebigportsa stheloadingports.
我们总希望用较大的港口作为装运港 We'dliketodesignateShanghaiastheloadin gportbecauseitisneartheproducingarea. 我们希望把上海定为装运港是由于它离货物产地比较近。Itmakesnodifferencetoustochangetheload ingportfromShantoutoZhuhai. 将装运港由汕头改为珠海对我们来说问题不大。
外贸英语中最基本的50句
外贸英语中最基本的50句～会了这50句，至少接待个外商是没有问题了！！！简单易学，不看后悔哦。。。。。 1. Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗?戴卫吗？ 2. Yes, I am. And you must be Mr. T akeshita. 是的，我就是，你一定是竹下先生吧。 3. Pardon me. Are you Ralph Meyers from National Fixtures？ 对不起，请问你是从国家装置公司来的雷夫?梅耶史先生吗？ 4. I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5. I"m Donald. We met the last time you visited T aiwan. 我是唐纳德，上次你来台湾时我们见过面。 6. I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7. How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8. It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight？你旅途愉快吗？ 10. Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight？你的航班怎样？ 12.Did you get any sleep on the plane？你在飞机上睡觉了吗？ 13. Mr. Wagner, do you have a hotel reservation？华格纳先生，你预订过旅馆吗？ 14.No, I don’t. Will it be a problem?不，我没有，会有困难吗？ 15.I don’t think so. I know severa l convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。 16.I’ve made a reservation at the hotel you used last time.我已预订了你上次住过的旅馆。 17.We’ve booked a Western-style room for you. 我们已为你订了一间西式的房间。
常用外贸英语口语
本文档由实惠网外贸论坛整理，实惠网外贸论坛是个很不错的外贸论坛，里面整理了很多外贸资料，包括：外贸英语资料、外贸流程资料、实惠网免费培训资料、外贸其他类型的相关资料下载。实惠网外贸论坛网址是：https://www.360docs.net/doc/232122725.html, 免费提供一个外贸平台给大家，SFYH，一个很不错的外贸平台，SFYH三月份新版本刚刚上线，开发了许多新的功能。网址是：https://www.360docs.net/doc/232122725.html, 先生： 从贵国驻北京的大使馆(embassy)的商务参赞处获悉，贵公司是一家食品（foodstuff）出口商。作为一家专营罐装食品（canned food）的零售商(retailer)，我们特致函贵方，希望能建立贸易关系。 从贵方的通函(circular)中我们了解到你们可以供应各种罐装食品，如能提供给我们最新的价格单以及插图目录，不胜感激。 如你方供货价格优惠，质量上乘，我们将大量订购。 盼早复。 此致 Dear Sirs, Y our company has been introduced to us by Commercial Counselor’s Office of your embassy in Beijing as prospective buyers of arts & crafts. In order to introduce our products to the Middle East, we are writing to you in the hope of establishing trade relations. The main line of our business covers the export of chinaware of superb quality, fashionable design and competitive price, which enjoys a good reputation all over the world. For your information, we are enclosing an illustrated catalogue and the latest. Samples and quotations will be airmailed to you upon receipt of your specific inquiries. Looking forward to your early reply. Y ours faithfully, 1.从ABC公司处得知你公司供应毛衫。 2.正如你们所知，我们是经营此类商品已有多年的国营公司。 3.请寄给我们关于你方新产品的小册子。 4.如果你方价格具有竞争力并且装方式可以接受的话，我们打算下一笔大订单。 5.我们有意获得你方新产品的商品目录及价目单。 6.W e learn from ABC Co. that you are one of the suppliers of sweaters. 7.As you know, we are a state-owned enterprise dealing with this kind of articles for many years. 8.Please send us your brochure on your latest products. 9.If your price is competitive and the terms of payment is acceptable, we will place a large order. 10.W e would like the catalogue and price list of your latest products. 1. Please reply as soon as possible, 说明最早装船期和付款条件。 2. If you are interested, please cable us, 说明所需数量。 3. W e cabled you yesterday, 报你2000公斤核桃仁(walnutmeat)，5月船期。 4. Please reply as soon as possible ,告知我们必要的详细情况。 5. W e cabled you today, 向你订购5000打自来水钢笔(fountain pen)。
[外贸英语]展会接待常用英语口语集锦
[外贸英语]展会接待常用英语口语集锦 ____________________________________ 1．What’s the size 多大尺寸？ 90X90 (Ninety by ninety) 九十乘九十。 2．What’s the CMB 体积多大？ 0.07M3 (zero point zero seven cube meter) 0.07立方米。 3．What’s th e bestlast price 最低价是多少？ ￥2.5 (Two point five)] 两块五。 4．How many designs 有几个款式？ 3 designs . 三个款式。 5．How many colors 有几种颜色？ 3 colors. Red, yellow and blue. 3种颜色，红、黄、蓝。 6．How many pcs one CTN 一箱装多少件？ 12 dozen, 144pcs. 12打，144件一箱。 7．When shall we deliver 什么时候交货？ 8．Where shall we deliver 货送到什么地方？ 9．30% deposit. 付30%的订金。 10．Only one sample here. We can’t give you. 只有一个样品，不能给你。 11．Too expensivemuch. 太贵了。 12. Any discount 有折扣吗？ 13．Cheaper 可以便宜一点吗？ 14．Show me this! 这个拿下来看看。
15．Good quality or ordinary quality 质量好的还是普通的？ 16．￥180 for a set . 180元一套。 17．4pcs a set. 一套4个。 18．What’s the minimum quantity 最小起订量是多少？ 19．At least 1 CTN.。 至少一箱件 20．There’s minimum quantity. 有最小起订量。 21．Can they be mixed 可以混装吗？ 22．Mixed packing. 混装。 23．Just a moment. Let me check. 稍等，让我查一下。 24．Same pricesize. 一样的价格尺寸。 25．I will come again tomorrow. 我明天再来。 26．Where are you from? 你是什么地方人？ 27．What’s your name? 你叫什么？ 28．May I have your card? 名片给一张，可以吗？ 29．Card,please. 名片。 30．Stapler,please. 订书机。 31．Calculator,please. 计算器。 32．Adhesive tape,please. 胶带。 33．Here’s our catalogue. 这是我们的目录。 34．Here’s my card. 这是我的名片。 35．Your card, please.
外贸常用用语--接待客人
外贸常用语 （接待客人、签单、付款、展会等场景）一、 问好 1. Good morning/afternoon/evening./May I help you? /Anything I can do for you? 2. How do you do? /How are you? /Nice to meet you. 3. It?s a great honor to meet you./I have been looking forward to meeting you. 4. Welcome to China. 5. We really wish you'll have a pleasant stay here. 6. I hope you?ll have a pleasant stay here. Is this your fist visit to China? 7. Do you have much trouble with jet lag? 机场接客 1. Excuse me; are you Mr. Wilson from the International Trading Corporation? 2. How do I address you? 3. May name is Benjamin liu. I?m from the Fuzhou E-fashion Electronic Company. I?m here to meet you. 4. We have a car can over there to take you to your hotel. Did you have a nice trip? 5. Mr. David smith asked me to come here in his place to pick you up. 6. Do you need to get back your baggage? 7. Is there anything you would like to do before we go to the hotel? 相互介绍 1. Let me introduce my self. My name is Benjamin Liu, an Int?l salesman in the Marketing Department. 2. Hello, I am Benjamin Liu, an Int?l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you. 3. I would like to introduce Mark Sheller, the Marketing department manager of our company. 4. Let me introduce you to Mr. Li, general manager of our company. 5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang. 6. If I?m not mistaken, you must be Miss Ch en from France. 7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago. 8. Is there anyone who has not been introduced yet? 9. It is my pleasure to talk with you. 10. Here is my business card. / May I give you my business card? 11. May I have your business card? / Could you give me your business card? 12. I am sorry. I can?t recall your name. / Could you tell me how to pronounce your name again? 13. I? am sorry. I have forgotten how to pronounce your name. 小聊 1. Is this your first time to China? 2. Do you travel to China on business often?
外贸给客户打电话的相关技巧
打电话之前再仔细看一下对方公司的网站，是很有必要的。做好准备之后再打电话。打电话之前，保证你的电脑台干净，只有一个笔记本。 什么时候我们会打电话给客户？ 1. 收到询盘，想获得更多信息 2. 就某些重要事宜跟客户确认 3. 开发客户时根据所掌握的资料，无法确定客户是否进口，需要直接了解一下 4. 得知客户可能有潜在的购买意向，联系一下谈谈口气了解一下情况。 5. 网上的资源不足以找到对的人，如采购，采购经理，项目经理等。探出客户公司关键人物，联系上他们。 多数外贸业务员刚刚开始用电话销售时，第一句话就是介绍自己然后介绍自己的公司，说一大堆。对方的接线员会有点云里雾里。。你应该直奔主题。 比如：Good moning, this is Sam from China, company name is XXX, may I talk with your purchasing department ? I want to know how to apply for your supplier ? 热心的接线员会说， you could talk to Tom but he is not in office now. You could call back after two hours. 或者she is on holiday, you could contact next week. Could you tell me his emaill address? Sure, hold on, it's alice@https://www.360docs.net/doc/232122725.html, Sorry, I didn't catch you very well, could you spell it slowly? Ok, alice, a for apple, l for love, i for iphone, c for cold, e for egg. alice@https://www.360docs.net/doc/232122725.html, 木讷的接线员会说：hold on, I'll get you through. 还有的了解情况的接线员会说：sorry, we don't import. 这样也好，直接省得我们纠结，继续打下一个电话。 又比如，像收到阿里询盘的情况下，其实你只要简单说一句： we got the inquiry from Mr. xxx but there are something not clear, Could you get me through to Mr. XXX for discussion ? 如果客户不在办公室，可能会让你留下message，那么你可以留言： “Hello, Mr. XXX. This is Sam, I’m calling to speak with you for the inquiry of XXX you posted on https://www.360docs.net/doc/232122725.html,. I’ll send a email and include my name SAM into title, please check and get back to me when you are available. Thanks. ” 如果对方在办公室，首先做的不是立即谈论询盘的事情，首先应该想办法将对方疑虑和