【卖家必备】—— 亚马逊常用邮箱(1)
【卖家必备】——亚马逊常用邮箱
投诉跟卖的入口：
1.从AM后台Contact Seller Support开case投诉，Report a violation https://https://www.360docs.net/doc/2711221641.html,/hz/contact-us
2.以权利人身份投诉侵权https://https://www.360docs.net/doc/2711221641.html,/gp/help/reports/infringement
3.以买家身份test buy投诉https://www.360docs.net/doc/2711221641.html,/gp/help/reports/contact-us 第四个方法：品牌+律师信专利+律师信amazon exclusive 重度垂直的产品策略
账户出现问题审核邮箱：pq-review@https://www.360docs.net/doc/2711221641.html,
investigate@https://www.360docs.net/doc/2711221641.html,
seller-evaluation@amazon
account-confirmation@https://www.360docs.net/doc/2711221641.html,
cn-seller-verification-enquiry@https://www.360docs.net/doc/2711221641.html,
VE申请邮件：
vendorexpress@https://www.360docs.net/doc/2711221641.html,
安全刷单可咨询
亚马逊各站点绩效团队邮箱：用登录邮箱使用英语发送。
US: seller-performance@https://www.360docs.net/doc/2711221641.html,
UK: seller-performance@https://www.360docs.net/doc/2711221641.html,
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance@amazon.de
JP: alliance@amazon.co.jp
ES: performance-vendedor@amazon.es
IT: performance-venditore@amazon.itCA: seller-performance@amazon.ca
品牌外观专利侵权：
copyright@https://www.360docs.net/doc/2711221641.html,
知识产权侵权解决后撤诉
US:notice@https://www.360docs.net/doc/2711221641.html,
UK:notice@https://www.360docs.net/doc/2711221641.html,
FR:notification@amazon.fr
DE:benachrichtigung@amazon.de
IT:notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX:notice@https://www.360docs.net/doc/2711221641.html,.mx
账号冻结后的余额处理：
payments-funds@https://www.360docs.net/doc/2711221641.html,
低价注册沃尔玛咨询
店铺被关闭货款申诉邮箱：
US:merchant-reserve-inquiry@https://www.360docs.net/doc/2711221641.html,
CA:payments-investigate@amazon.ca
UK:payments-investigate@https://www.360docs.net/doc/2711221641.html,
FR:investigation-amzpayments@amazon.fr
DE:payments-nachforschungen@amazon.de
IT:payments-investigate@amazon.it
ES:investigacion-pagos@amazon.es
IN:payments-investigate@amazon.in
MX:payments-funds@https://www.360docs.net/doc/2711221641.html,.mx
受恶意攻击或者敲诈邮件：
标题：「feedback abuse report」+ 「卖家店铺名」发送到：investigate@https://www.360docs.net/doc/2711221641.html,
产品质量（PQ）问题申诉(例如产品被下架)：
US:seller-performance-policy@https://www.360docs.net/doc/2711221641.html,
UK:seller-performance-policy@https://www.360docs.net/doc/2711221641.html,
FR:politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT:performance-venditore-politiche-di-condotta@amazon.it ES:politicas-performance-vendedor@amazon.es
IN:seller-performance-policy@amazon.in
MX:politicas-performance-vendedor@https://www.360docs.net/doc/2711221641.html,.mx
另附亚马逊费用名称汇总(以下链接需登陆卖家才能浏览)：
普通费用：
Subscription fee月租，即订阅费，美国39.99美元
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920
Referral Fee佣金
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920
HighVolume Listing Fee大批量商品费用
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920
Per Item Fee 按件收费，适用个人版
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920
Cost of Advertising广告费用：
https://https://www.360docs.net/doc/2711221641.html,/gp/help/201963330
FBA相关费用，FBA Fulfillment Fees
https://https://www.360docs.net/doc/2711221641.html,/gp/help/201112670
Returns Processing Fee退货处理费，
https://https://www.360docs.net/doc/2711221641.html,/gp/help/201112630
Refund Administration Fee退款管理费用，一般收取佣金的20% https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920
FBA Long-Term Storage长期储存费用
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200684750
Inventory Storage Fee月度库存储存费用
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200612770
FBA Inventory Placement Service合仓费，即库存配置服务费https://https://www.360docs.net/doc/2711221641.html,/gp/help/200735910
FBA removal order fees移除订单费用
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200685050
Fulfillment Fees for Multi-Channel Fulfillment Orders多渠道配送订单的配送费用https://https://www.360docs.net/doc/2711221641.html,/gp/help/201112650
FBA Prep Service亚马逊物流标签和准备服务费用
https://https://www.360docs.net/doc/2711221641.html,/gp/help/201023020
Unplanned Prep Services计划外的服务费用
https://https://www.360docs.net/doc/2711221641.html,/gp/help/201000230
RestockingFees补货费或回仓费
https://https://www.360docs.net/doc/2711221641.html,/gp/help/201725780
媒介商品相关资讯链接：
RentalBook Service Fee租赁图书服务费，适用媒介商品
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920
Variable Closing Fee交易手续费，适用媒介商品
https://https://www.360docs.net/doc/2711221641.html,/gp/help/200336920