商务英语视听说教学大纲新

《商务英语视听说》教学大纲

一、课程基本情况

总学时：32 讲课学时： 32 实践学时：0

总学分：2

课程类别：专业必修

考核方式：考查

适用对象：英语专业

先修课程：基础英语

参考教材：

《商务英语视听说》马龙海李毅外语教学与研究出版社2009

《商务英语教程》王晓莹上海大学出版社 2008

《实用商务英语教程》陈梅北京师范大学出版社 2010二、课程设置目标

《商务英语视听说》是为英语专业--商务英语的学生开设的一门综合语言技能课。该课程的主要任务是培养学生进一步提高语言应用

能力，特别是用于国际商务的专门用途英语。该课程突出自主、互动的学习过程，使学生学以致用。在教学过程中注重国际商务实践能力的锻炼，在商务活动的情境中既熟悉了国际贸易流程，又学习了相关英语的应用。

三、教学内容、教学方法和手段、学时分配

知识单元一：工作面试（建议 2 学时）

重点：找工作过程中如何准备面试，以及如何在面试中较好地

表现自我，展现自我。

了解面试的程序，怎么样准备好一个面试，掌握怎么样回答关于个人具体情况的问题，如教育背景、工作经历等。

主要内容：

Part I Warm-up

1) Ask Ss to note down other reasons they can think

of.

2) Divide the class into small groups.

3) Give Ss a few minutes to exchange ideas.

4) Encourage Ss to use different expressions of

agreeing and disagreeing.

5) Ask a few Ss to report their findings . the agreed

Best job and most common reason(s), the most

unique/strange choice or reason, etc.).

Part II Listening and Speaking

Task 1 FAQs in job interviews

Task 2 Inappropriate questions in job interviews Part III Language Focus

1) Ask Ss to note down the key points of the

interview.

2) Divide the class into pairs. Get Ss to allocate

the roles.

3) Ask Ss to role-play the job interview according to

the noted points and with the help of the

expressions in Language Focus.

4) If time allows, ask Ss to swap roles and role-play

the interview again.

5) Invite a pair to act out the interview in class.

6) Give comments and suggestions for improvement. Part IV Viewing and Speaking

Video 1 Applying for the position of financial consultant

Video 2 Applying for the position of Sales Manager Part V Case Analysis

Ask Ss to take detailed notes while listening.

Ask Ss to exchange ideas in pairs. Remind them to give examples to support their points.

Give Ss a second chance to listen to the interview if they failed to note down the key information.

Allow Ss a few minutes to prepare an improved version of the interview.

Choose a few pairs o role-play the revised interview in class.

Invite other Ss to give comments and suggestions for improvement.

教学方法和手段：教学案例分析（找工作面试），任务型教学

（熟悉面试程序），课堂小组学习（如何在

面试中较好地表现自我）

知识单元二：工作和责任（建议 2 学时）

重点：公司部门职位设置，工作职责范围表达，对待工作情感态度。

了解公司的部门和职位设置，掌握描述工作和职责的英语表达方式和对工作的喜恶表达方法。

主要内容：

Part 1 Warm-up

What kinds of positions are there in a company:

Part 2 Listening and Speaking

Task 1

·Give Ss one minute to think over the job they wish to take. Tell Ss to refer to the job titles and positions listed in Warm-up.

·Divide the class into pairs and get Ss to take turns to talk about their dream job.

·Ask Ss to describe the job in detail an d tell the reasons why they choose the job.

·Have tow or three Ss describe their dream job in class and get the other Ss to guess the title of the job.

Task 2 Describing jobs in the following chart:

Part 3 Language Focus

·ask Ss to brainstorm some jobs or positions and write them down.

·divide the class into pairs and get Ss to take turns to describe the jobs they’ve written down.

·ask Ss to use different expressions to describe the jobs, referring to the expressions in Language Focus.

·if the student who is responsible for guessing the titles cannot get the correct answer, ask the describer

to mention some famous people in that line of work as

example.

Part IV Viewing and Speaking

Video Do you like your job

Part V Case Analysis

教学方法和手段：教学案例分析（对待工作情感态度），任务

型教学（公司部门职位设置，工作职责范围

表达），课堂小组学习（描述工作和职责的

英语表达方式和对工作的喜恶）

知识单元三：电话技巧（建议 2 学时）

重点：接听电话，电话转接，留信息，电话情境中解决问题。

了解接听电话的商务英语语言，掌握帮人转接电话以及请求转接电话的交流用语，电话交流中留下信息的表达方式，打电话中解决问题的表达法。

主要内容：

Part I Warm-up

The big 3

Be prepared. Avoid starting the process when you’re rushed. Relax! Make sure you have a big pad of paper, a pen, a glass of water, and a reasonable amount of time. Don’t give up. You have the right to get information and respectful service. Be persistent and patient. Realize that sometimes it will take ten calls to find out what you want. No one person or organization has all the answers.

Try not to put people on the spot. It makes them defensive. Rather try to enlist their support. Remember, you usually catch more flies with honey than with vinegar. Part II Listening and Speaking

divide the class into pairs. Ask Ss to allocate the roles and roles-play the telephone dialog.

Ss who take the role of Louise can either approve or disapprove of the change. Polite expressions should be suggested.

invite one or two pairs to cat out the dialogs in class to check if Ss can develop the phone call naturally.

Part III Language Focus

divide the class into pairs get Ss to decide which role to take.

have Ss role-play according to the information provided,

referring to the expressions in Language Focus.

walk around the classroom and check whether Ss can use

the expressions properly.

ask a pair to role-play the telephone dialog in class.

encourage the rest of the class to comment on their performance.

Part IV Viewing and Speaking

Video 2 You are hard to get hold of !

Video1 leaving a message

Part V Case Analysis

Divide the class into small groups

Ask Ss to discuss in groups and list business phone calls

in diverse situations

Ask Ss to research the skills and techniques of handling

calls in different situations

Ask Ss to find some cases of making business calls in different situations

Have Ss analyze the cases, figuring out their strengths and weakness

Ask each group to put together a report on the skills

and techniques to deal with different business calls and

their case analyses

Have each group make a presentation in class

PPT or handouts are preferred for the presentation 教学方法和手段：教学案例分析（电话情境中解决问题），任

务型教学（接听电话的商务英语语言），课堂

小组学习（打电话中解决问题的表达法）知识单元四：公司会议（建议 2 学时）

重点：会议举行有关词汇，计划筹备会议召开，主持会议，意见的表达。

了解基本会议有关的商务英语词，掌握会议计划的基本方面，掌握主持会议，提出建议，请求别人给予意见，同意及否定别人意见的英语表达方式。

主要内容：

Part I Warm-up

Ask Ss to recall some meetings they’ve attended

Get Ss to brainstorm the relevant information.

Have a few Ss report what they’ve come up with in class.

List the information on the board.

Part II Listening and Speaking

Task 1 Formal and informal meetings

Task 2 How to take meeting minutes

Part III Language Focus

Divide the class into groups, with one chairperson in each group.

Get Ss to role-play the meeting according to the

situation, referring to the outline.

Ask a group to role-play the meeting in class.

Have other Ss comment on their performance and give suggestions for improvement.

Part V IV Viewing and Speaking

Video 1 why are we here

Video 2 what can we do

Part Case Analysis

Divide the class into small groups.

Ask each group to attend a different meeting, take minutes, and analyze it. Each student should have a share in the group work.

Ask Ss to refer to the tips mentioned in the Task 2 of Part 2 to ensure effectiveness when taking meting minutes. Remind Ss to take into consideration the facts listed in Pre-viewing of Task 2, Part 4 when deciding whether the meeting is productive or not.

Ask each group to put together a report.

Have each group make a a presentation in class.

PPT or handouts are preferred for the presentation.

教学方法和手段：教学案例分析（主持会议），任务型教学（会

议举行有关词汇），课堂小组学习（会议计

划的基本方面）

知识单元五：旅行和访问（建议 2 学时）

重点：学习旅游商务英语的相关知识

理解机场的登机，报关和安全检查知识，理解接待商务访客包括的程序。联系关于旅游，天气和住宿，订机票，询问航班交通和旅店服务，预订房间接待商务旅客，在机场接待客户的沟通能力主要内容：

Part I Warm-up

introduce the concept of “small talk”.

Invite a few Ss to share their ideas with the class.

List what Ss come up with on the board.

Part II Listening and Speaking

Task 1 hotels for business travelers

Task 2 reviewing Receiving visitors

Part III Language Focus

Divide the class into pairs and have Ss choose the roles.

Ask Ss to role-play according to the given situation.

Have a few pairs perform the role-play in class. Invite other Ss to give comments and suggestions for improvement.

Part IV Viewing and Speaking

Video 1 Going through customs

Video 2 Meeting a business partner at the airport Part V Case Analysis

Research and Presentation.

教学方法和手段：教学案例分析（接待商务访客），任务型教

学（关于旅游，天气和住宿，订机票，询问

航班交通和旅店服务），课堂小组学习（机

场的登机，报关和安全检查知识）知识单元六：公司介绍（建议 2 学时）

重点：演说结构﹑技巧表达；公司情况表达；自我介绍

了解公司演讲的结构，掌握公司描述、回答公司情况的一般问题﹑做简明自我介绍以及能对公司做出相关介绍的演说等表达技巧。

主要内容：

Part I Warm-up

Encourage Ss to use different expressions of giving advice.

If I were you/if I were in your position/if I were in your shoes, I would…

How about/What about/Have you thought about…

Why don’t you…

You should perhaps…

You’d better…

It might help if you…

I don’t think you should…

Part II Listening and Speaking

Divide the class in pairs. Ask Ss to exchange ideas

about what they know about Oracle.

Get Ss to work out an introductory presentation on

Oracle individually, referring to the finished Company

Profile.

Ask Ss to present the introduction to their partner.

Ask two Ss to give the presentation to the whole class.

Invite other Ss to give comments ad suggestions for improvement.

Part III Language Focus

Ask Ss to choose either of the two cards.

Get Ss to give an introductory presentation, referring

to the expressions in Language Focus.

Ask two students to give the presentation n class.

Give comments and suggestions for improvement.

Part IV Viewing and Speaking

Video 1 Making a start

Video 2 What is the point

Part V Case Analysis

Ask Ss to take detailed notes while listening.

Divide the class into groups of four. Tell Ss to put

themselves in an investor’s shoes before they start

the discussion.

Make sure group members share floor time, and encourage

the silent ones to jump in more often.

Choose two or three Ss to give a report on their group discussion.

Make comments and a summary.

For homework, ask Ss to prepare their own presentation