5.12.1+平衡计分卡指标汇总英文

1Financial Gross Sales (vs competition)Lag 1Financial Indirect Expenses (% of sales)Lag 1Financial Investment (% of sales)Lag 1Financial Investments in IT ($)

1Financial Lost business revenues compared to market average (%)

1Financial Margin Growth Lag 1Financial Market Share for targeted regions, markets, customers Lag 1Financial Market Share of targeted customers and accounts Lag 1Financial Market Value ($)

1Financial Net Income After Tax

1Financial Operating Income: Net Operating Income

1Financial Payback Lag 1Financial Percentage Unprofitable Customers Lag 1Financial Price Recovery (ratio of the price of a product to the unit costs of the inputs for that product)

1Financial Price to Earnings Ratio

1Financial Productivity Lag 1Financial Profit before Tax

1Financial Profit has two components - productivity and price recovery

1Financial Profit Level

1Financial Profit Margins

1Financial Profit: Net After Tax Profit

1Financial Profitability by product, service, customer (use as indicator of where prices might be changed)Lag 1Financial Profitability of Customers and Product Lines Lag 1Financial Profitability: Value Added

1Financial Profits / Employee ($)

1Financial Profits / Total Assets (%)

1Financial Profits resulting from new business operations ($)

1Financial Public Image

1Financial R&D (% of sales)Lag 1Financial Resources shared with other business units (%)Lag 1Financial Return on Assets (ROA)

1Financial Return on Capital (ROC)

1Financial Return on Capital Employed

1Financial Return on Capital Employed (ROCE) by key asset categories Lag 1Financial Return on Equity (ROE)Lag