餐饮部操作标准程序术语表

GLOSSARY OF TERMS

餐饮部操作标准程序术语表

The following is a listing of terms and abbreviations used in the Food and Beverage Standard Operating Procedures.

以下是餐饮部标准操作程序中涉及到的术语及缩写词列表。

Term术语Definition 定义

AV Audio visual.

视听视听

Audiovisual-Equipment Tools and materials used in any type of presentation to

视听设备Engage the senses of sound or sound or sight.

任何用于视觉和听觉工具和材料

BEO(s) Banquet Event Order(s).

宴会单宴会单

Bevnap Cocktail napkin

饮料餐巾. 鸡尾酒餐巾

Blocking Space Reserving function space for group

预定位团队预订会场

Booking Cycle Time between the booking of a reservation and the arrival

of the guests.

预定周期从客人做预订到实际入住的这段时间

Boundaries Limits of a system that set the domain of organizational

界限activity.

设置组织活动范围的限制系统

Blind Drop A process to prevent pilferage from cash drawer.

快速投款During shift, all cash except opening bank is removed

from drawer by manager/supervisor and secured (but not

reconciled) until end of shift.

防止盗取收银柜的程序。在当班时除了开户银行外，所有现

金由经理或主管移动，并保管至当班结束时（但不冻结）

GLOSSARY OF TERMS

术语表

Term术语Definition定义

Booking Pace Tempo of sales that occurs on period-by-period

basis (see

预订节奏“pace booking”)

以时期为基础的销售速度（参见节奏预订）

Call Report A document that records pertinent points of

conversation

必要报告 between a catering manager and a meeting

planner. Also logs internal memos and

arrangements for outside vendors where needed.

一份记录有关餐饮经理与会议计划者会谈要点的文

件。同时也记录为外部卖主所作的内部备忘录及安

排。

Chafing Dish Large display pan over a heat source to keep food

warm

热餐盘经过高温加热的大型展示盘以保持食品温度。Chef’s Table Brings customers, VIPs, and other important

people for the

主厨桌catering organization together for a meal put on by

the executive chef.

组织邀请顾客，贵宾及其他重要顾客参加由行政总

厨准备的聚餐活动。

Corkage Fee Amount paid to caterer for opening and pouring

wines that

开瓶费clients bring to a function.

宴会筹备方向客人在商务活动中自带酒水的开瓶及

倒酒服务所收的费用。

Cross Training The ability to lean the skills of more than one

discipline.

交叉培训学习多种技能的能力

Calling Order A pre-determined order for certain types of

beverages when

预定点单ordering from the bartender.

向吧员点单之前对某些饮料种类作事先预定

GLOSSARY OF TERMS

术语表

Term术语Definition定义

Capture Rate Percentage of hotel guests who dine in outlet

rather than

客人光顾率leave the property.

酒店客人在酒店餐厅内用餐多于店外用餐的比率。CIA Cash In Advance. A description of guests who do

not

押金establish credit at the front desk, paying for each

transaction rather than charging to their room.

押金。客人在前台没有信贷协议情况下，用来支付

每笔交易的一种费用，而无须记入房账。Commissary System Centralization of labor and production to process

food in

自生产系统bulk(for distribution to outlets.)

集中人力和物力制作散装食品（分发给各部门）Comp C omplimentary, free.

免费赠送，免费。

Cross-contamination Transfer of bacteria, soil, etc., from dirty to clean

surfaces or

交叉污染from a spoiled product to a wholesome one.

将肮脏事物表面的或变质物品中的细菌，油渍等转

移到干净卫生事物上。

Days On Hand Inventory turnover calculation based on total inventory,

物品记录Sales and purchases.

物品盘点以总计物品清单、销售单和购买单为依据。Diary (function space) A central record of confirmed and tentative

catering

记录（会议部分）bookings for all meeting rooms (listed in computer

and/or

actual book).

所有会议室的确认或未确认餐饮预订的重要记录

（在电脑中和/或记录本上列出）。

GLOSSARY OF TERMS

术语表

Term术语Definition 定义

Dishroom Breakdown Removal of soiled dishes from trays and

placement in

碗碟的分类摆放designated racks, pans and stacks.

将脏的碗碟从托盘上移至指定的碗碟放置架上。DRA Dining Room Attendant.

餐厅服务员餐厅服务员

Dupe An abbreviated duplicate guest check that is used

to order

点菜复式单food from the kitchen.

用于厨房点餐的客人账单简写复式单。

Data Mining Extracting historical data from a database.

资料整理从资料库中提取的历史资料。

Day Meeting Package Package that bundles the cost of the meeting

space, food

(DMP) and beverage (often continental breakfast, coffee

breaks,

每日会议套餐and lunch), and a limited amount of AV equipment.

套餐包含会议用地费用，餐饮费用（通常是欧式早

餐，早茶和午餐）和限量视听设备的使用费用。FIFO I nventory valuation method based on the

assumption

(First in, first out) that pricing closely follows the physical flow of

products

先进先出through the operation.

财物清单的估价方法以部门运作中物品自然流动时

所假定的相近价格为基础。

Forecast Variances Discrepancies between forecast and actual business.

预计差异预计营业和实际营业之间的差异

Forecast An estimate of business levels based on house

count, banquet

预计activity, history.

预计的营业指数以客房数，宴会活动及历史情况为基础。

GLOSSARY OF TERMS

术语表

Term术语Definition 定义

Hors d’oeuvres Small finger sized food items. Can be cold or hot items.

法式食品手指大小的食物种类。可以是冷的或是热的。

JSA Job Safety Analysis.

工作安全分析工作安全分析

LSOP(s) Local Standard Operating Procedure(s):

amendment(s) to

本地标准操作程序SOPs for an individual hotel.

本地标准操作程序：修订酒店的标准操作程序。“Manag ement By Walking Theory that best managers are visible and accessible.

Around” (MBWA)理论上最好的经理是可见、可接近的。

移动的管理方式

Maximizing Space Using as much function space as efficiently as possible.

最大化空间使用最大限度的有效使用会议场地。

Meeting Packages Packages that include popular food or beverage items (ie:

会议套餐c ontinental breakfast, coffee breaks ) or AV items

(ie: slide projectors, screens, flipcharts)and the

room cost for one price. Sometimes called “day

meeting packages” (DMP S)

套餐包括受欢迎的餐饮项目（如欧式早餐，早茶），

视听设备（如幻灯机，屏幕，白板）和同一价格的

房价。有时称为每日会议套餐（DMPS）。

OBF Objective, Benefits, Features: a standard format

for

目标、利益和特色catering correspondence.

目标、利益和特色：饮食业的一个标准模式。

GLOSSARY OF TERMS

术语表

Term术语Definition 定义

Opportunity Cost Measurable cost incurred when a facility has lost

the

机会代价opportunity to book better business.

当某个设施失去获得更好商机的机会时所产生的预

计成本

Outside Catering Providing food/beverage and the requisite

logistical

外部餐饮业support and service to clients in a venue other

then the hotel or stand alone banquet facility.

在酒店外某一地点向客人提供提供餐饮和必要的物

流支持及服务，而无须使用酒店或宴会设施。

Post Convention Meeting A forum at which relevant staff meet with contacts

for

(Postcon) recently concluded event to review the bill and

discuss what

举行例会went well and what didn’t.

召集有关员工参加讨论会，讨论近期发生事件，回

顾账单，并讨论什么进展顺利、什么不顺利。Preconvention Meeting Function at which the contact meets the key

personnel in

会前会议facility and reviews with those personnel the

group’s meeting agenda.

召集主要人员参加会议，回顾相关会议的议程安排Prefunction Area Space outside of a function room.

活动前区域会议室的外部空间。

Preplated Menu type placed on the table before attendees

sit.

提前摆置在出席者入座前，将菜单摆放桌上。

Public Address System Portable audio speaker that is generally used in

large areas

(PA) or auditoriums, PA systems are useful when house

sound does

公共演讲系统not suffice.

用于大范围区域或会堂的便携扬声器，室内音效不佳

时使用的公共演讲系统。

GLOSSARY OF TERMS

术语表

Term术语Definition 定义

Pace Booking Measurement of a catering manager’s sales

productivity on

节奏记录 a period-by-period ba sis against the manager’s

goal.

根据经理的目标评估餐厅经理在每个时段的销售能力。

Par A minimum amount of supplies to be stocked on a 平均供给量station—generally equals enough for one shift.

一个工作区的最小物品供给量，一般足够一个班次使

用。

PBX In-house switchboard.

专用分组交换机室内交换机。

PO Purchase order.

采购单采购单

Point Of Sale Cash register; also refers to in-room promotional

电子收款机系统materials.

收银机，也引用内部促销材料。

POS Point of sale, referring to electronic cash register 电子收款机系统equipment.

电子收款机系统，引用电子收银机设备。

Reader Boards Posted daily event sheets or scrolling television

monitors

阅读板telling attendees where and when their functions

are.

粘贴每日活动表或电视滚动播出告诉出席者活动的

时间和地点

Receptions Function designed to promote mingling and

communication

接待处among attendees.

促进与出席者的交流

GLOSSARY OF TERMS

术语表

Term术语Definition定义

Schoolroom A type of meeting room set with straight lines of

tables

教室式布置and chairs. The rectangular tables, usually 6’-8’

long and 18” wide, used in this type of meetin g

room set are also called “schoolrooms”.

一种用长条桌及椅子布置的会议室。长方桌长6到8

米，宽18米，这种形式的会议室布置也叫做“教室

式”。

Sidework Tasks required to set or reset station properly;

assigned

附加工作to servers and bartenders.

要求正确地摆设或重新摆设区域台，这项工作由服

务员和吧员完成。

SOP(s) Standard Operating Procedure(s).

标准操作程序标准操作程序

Spec A specification for food, beverage, equipment,

supplies,

说明书uniforms.

食物、饮料、设备、供应品、制服的说明书

Stack And Rack A process for breaking down trays or carts of

soiled dishes

碗碟堆放架etc. from banquet functions, restaurants, etc.

拿下托盘或餐车上属于宴会或餐厅等部门的碗碟并

分类摆放的方法。

Staggered Production Producing food in small batches as needed.

烤炉食品在小炉子里制作的食物

GLOSSARY OF TERMS

术语表

Term 术语Definition 定义

Slide Projector Video device used to project one slide at a time.

Slide

幻灯机projectors are sometimes called for carrousel

projectors because most use the carousel tray to

hold and advance the slides.

用作播放幻灯片的视频设备。幻灯机有时被称为旋

转放映机，因为大多使用旋转底盘固定和播放幻灯

片。

Staggered Schedule Employee work hours that begin at varying times

to meet the

波动时间表needs of the foodservice operation.

员工工作时间长短根据餐厅的运作需求决定。TQM Total Quality Management.

总体质量管理总体质量管理

Taste Panel Gathering of clients and catering and kitchen

personnel to

品尝小组sample and choose a menu for an upcoming

event.

聚集客人，餐厅及厨房人员为即将举办的活动品尝

和选择菜单。

Teleconferencing Bringing more than one or more remote locations

together

电信会议via a telephone. Teleconference is useful when

one or more participants cannot attend in person.

Speakerphones are widely used in this forum.

通过使用电话聚集一个以上或住地偏远的人员一起

参加会议。电信会议一般适用于一个或一个以上的

参加者无法亲自出席时使用。在此类会议中扩音器

被广泛应用。

Use Record A document that lists the ingredients, steps and

service

资料使用ware needed to produce a menu item. Sometimes

called “the contract between the front and back of

the house.”

在制作菜单时所列出的必要食物成份，制作步骤和

乘放器皿的资

料。有时被称为“前台和后台的合约书”。

GLOSSARY OF TERMS

术语表

Term 术语Definition 定义

Weekly Events Sheets A listing of all functions—including group name,

size,

周事件表function type and location —for a seven-day to

ten-day period.

所有活动列表——包括团队名字、规模、会议形式

和地点，七天到十天为一个时段。

Yield Management A measurement that evaluates the effectiveness of 收益经营maximizing revenue through banquet space

utilization in specific seasons.

一种评估在特殊季度中使用会议室所产生的最大利

润的效益的测量方法。