商务英语其它比较常用口语句型

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Showinginterest/surpriseReally?I’msurprisedtohearthat.Doyou?/Didyou?/Haveyou?２?Askingfollow-

upquestionsWhatdidyouthinkof…?Whenareyougoingto…?Howdoyoufeelabout…?３?Usingthespeaker’swordsinafollow-

upquestionSothemeeting’sbeenpostponeduntilnextMarch.Next March?４．LettingofinvitationThefollowingphrasesareusefulforformalwritteninvitations.５?

Inviting/OfferingWeshouldliketoinviteyou…Weshouldbeverypleasedifyoucould…Wew ouldbedelightedifyoucould…６?

ThankingThankyou(verymuch)foryour(kind)invitationto…Itwasverykindof youtoinvit emeto…Iwasdelightedtoreceiveyourinvitationto…７?AcceptingIwouldbeverypleasedto…Ishouldbedelightedto…８?DecliningUnfortunately,dueto…Iamunableto…９．DescribingdutiesandresponsibilitiesThefollowingphrasesareusedfortalkingabo utresponsibilities.Myjobisto…I’mresponsiblefor…Myjobinvolves…Inthisjobyouh aveto…９．ReportwritingThefollowingphrasesareusefulwhenwritingreports.?IntroductionTheaim/purposeofthisreportisto…Thisreportsetsoutto…Thisreportaim to…１０?

ConclusionItwasdecided/agreed/feltthat…Noconclusionswerereachedregarding…Itw asconcludedthat…１１?RecommendationsWewouldrecommendthat…Itissuggestedthat…Itisproposedthat…１２?AskingforinformationWecanaskforinformationusingafixedphrasefollowedbyanoun.I’dliketoknowaboutavailability.Whatabout…?Canyoutellmeabout…?１３?CheckinginformationWecanusethefollowingphrasesforcheckinginformation.Sorry,Idi dn’tgetthat.Couldyousaythatagain?Sorry,didyousay…?１４．SuggestingThefollowingphrasesareusefulwhenwemakesuggestions.Let’s…Whydon

’twe…?How/whatabout…?Ithinkweshould…Perhapswecould…Couldn’twe…?Ifwe…we could/should…１５．MakingpresentationsThefollowingphrasesareusedwhenmakingpresentations.１６

?ReferringtovisualsIfyou’dliketolookatthescreen,you’llsee…Asyoucansee…１７．ExpressinghindsightWecantalkaboutpastmistakesinthefollowingways.Withhindsi ght,weshould have/couldhave…Whatweshouldhave/couldhavedoneis…Ifwe’d…,wewoul dn’thave…

１．SuggestingtimesanddatesHowabout/Whataboutthefollowingweek?Shallwesay14Febr uary?２．AskingforsuggestingWhenwouldsuityou?Didyouhaveatime/placeinmind?３．SayingweareunavailableI’mafraidI’mbusythen.I’msorrybutIcan’tmakeitthen.４．ComplainingaboutpoorperformanceI’mcalling/phoning/writingtocomplainabout …There’ssomesortofdelay/hold-

up/problem.Thereseemstobeaproblemwith…Thingsareinamess.Somethinghasgonewrongs omewhere.Thereseemstobeaprobleminthe system.I’dliketomakeaformalcomplaint.What ’sgoingon?Canyoutellmewhat’shappening?Who’sinchargeofthis?Couldyoulookintot his?

５．RespondingtocomplaintsI’lllookintothisandgetbacktoyou.MycolleagueMr./MsXd ealswiththis.I’llgethim/hertocallyouback.I’mafraidthere’sbeenaproblemwith…I’msorryaboutthis.We’vechangedourproceduressoitwon’thappenagain.Weapologise forthemistake.Itwon’thappenagain.Ourapologiesforthemix-

up.We’vesortedthingsoutnow.We’velookedintoyourcomplaintanditseemstobejustifi ed.Canweofferyousomesortofcompensation?６．Herearesomewaysoftalkingaboutwheresomethingis:IsthegolfcoursefarfromKhania ?IstheAthenaHotelalongwayfromthegolfcourse?WhereexactlyisthehotelLocated/situa ted?Whereisthehotelinrelationtothegolfcourse?Whichisthemostconvenienthotelfort hecourse?ThekhaniaPalaceHotelisinAyiosMarina,notfarfromthecenterofthetown.TheA thenaisinthemiddleofKhania,rightontheport.TheApolloisinaplacecalledKolimval,ab out25kmwestofthegolfcourse.TheHelenais(right)oppositetheentrancetothegolfcours e.Thishotelisveryconvenientforthecourse.Infa ct,it’srightnextdoor.

７．PreparethelistenerforthemessageThisisFrankLarsenfromScandinavianConference s.It’s9.30onWednesdaymorning.I’mringingaboutthesalesreport.８．MakerequestssimpleandpoliteCouldyousendmethereport,please?Couldyoupleaseca llmeback?

９．Giveclearcont actinformationI’minHelsinkiuntilFriday.Mytelephonenumberis34 6766.１０．TalkingmessagesThefollowingphrasesareusefulfortakingmessages.１１．OfferinghelpI’mafraidshe’snotheretoday.CanIhelpyou?I’mafraidhe’svisiti ngaclient.CanItakeamessage?１

２．AskingforinformationCoul dIaskwho’scalling,please?Couldyougivemeyourfaxnum ber,please?１

３．CheckinginformationCouldyouspellthat,please?So,that’s27November.１４．PromisingactionI’llgiveherthemessageassoonasshe’sback.I’llaskhertocally ouassoonaspossible

１．Thefollowingphrasesareusedwhen you’reonthephone.Hello,I’dliketospeaktoMr …Hello,thisisMiss…callingfrom…IsMs…available,please?Myname’s…２．Speaking.I’mafraidhe’sinameeting/notintheoffice/stillatlunch/notavailabl ejustnow.IsthereanythingIcandoforyou?Holdonamoment,please.I’lljustfindoutifsh e’sbackyet/intheotheroffice/available.I’llputyouthroughtoMiss…I’llaskherto callyoubackassoonasshe’sfree.What’syourextensionnumber/faxnumber?Couldyouask hertocallmeback,please?Mynumberis…Couldyougivehimamessage,please?Whattimedoyo uexpectherback?I’llcallagainlate rtoday.Thanksverymuchforyourhelp.３．RequestingI’dlikeyouto…,please.Couldyouask…to…forme?Doyouthinkyoucould …?Wouldyoumind…-ing…?

４．Sure.Certainly.Iwon’tbeableto…,because…I’msorrybut…I’mafraidthat’sn otpossible,because…

５．OfferingtohelpCanIgiveyouahand?Wouldyoul ikeahandwith…?ShallI…?Wouldyouli kemeto…?Ifyouneedanyhelp,justletmeknow.Yes,please.Thanksalot.No,thanks,Ithink Icanmanage.That’sverykindofyou,but…IthinkI’dprefertodothatmyselfbecause…６．AskingpermissionMayI…?DoyoumindifI…?CouldI…?IsitallrightifI…?Doyouthin

kIc ould…?Sure,goahead.Byallmeans.No,I’mafraidyoucan’t,because…I’msorrybut …Agreeinganddisagreeing

７．Ifyouwanttoagreewithsomeoneyoucansay:That’sexactlywhatIthink.That’sagood point.Quiteright,Icouldn’tagreemore.That’sjustwhatIwasthinking.Iagreeentirel y.Yes,I’malli nfavourofthat.

８．It’softenconsideredrudeoraggressivetosay“You’rewrong”or“Idon’tagreew ithyou”.It’smorepolitetodisagreewithsomeonebysaying.Iseewhatyoumean,but…Ido n’tthinkit’ssuchagoodidea…That’strue,butontheotherhand…Idon’tquiteagreeb ecause…Maybe,butdon’tyouthink…?９．Ifyourequiresomeinformationyoucansay:Couldyoutellmeif/when/howmuch/why…?I wonderifyoucouldtellme…?I’dliketoknow…I’dlikesomeinformationabout…１０．Whensomeonegivenyousomeinformationyoucansaycommentorreply:Oh,Isee.That’si nteresting.Thanksforlettingmeknow.１１．Ifsomeoneasksyouforinformationyoucanreply:AsfarasIknow,…Well,(inconfidenc e,)Icantellyouthat…I’mafraidIdon’tknow.I’venoidea,I’mafraid.Idon’thaveth atinformationavailablejustnow.CanIcallyouback?I’mnotsure.I’llhavetofindout.C anIletyouknowtomorrow?I’mafraidIcan’ttellyouthat.It’sconfidential.１２．Ifyouwanttogivesomeonesomeinformationyoucansay:I’dlikeyoutoknowthat…Ithi nkyoushouldknowthat…Didyouknowthat…?