商务英语E-MAIL模板
目录
Chapter 1 建立贸易关系
1. 请求建立贸易关系Request for Establishing Business Relations
2. 回复请求建立业务关系Reply to the Request for Establishing Business Relations
3. 索取产品资料Request for Product Literature
4. 回复索取产品资料Reply to the Request for Product Literature
5. 邀请会面Invitation to the Business Appointment
6. 接受会面邀请Accepting the Invitation to the Business Appointment
7. 谢绝会面邀请Declining the Invitation to the Business Appointment
8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting
Chapter 2 推销
9. 向特定客户推销Sales Letter to Specific Customers
10. 向不特定客户推销Sales Circular to Non-Specific
Customers
11. 寄信给老客户Sales Letter to Old Customers
12. 寄信给新客户Sales Letter to New Customers
13. 推销新产品Sales Letter for Promotion of New Products
14. 推销劳务Sales Letter for Promotion of Labor Services
Chapter 3 询盘和订货
15. 一般询盘General Inquiry
16. 回复一般询盘Reply to the General Inquiry
17. 具体询盘Specific Inquiry
18. 报虚盘Making a Non-Firm Offer
19. 报实盘Making a Firm Offer
20. 买方还盘Making a Counter Offer
21. 卖方返还盘Making a Counter-Counter Offer
22. 下订单Placing an Order
23. 接受订单Accepting an Order
24. 拒绝订单Declining an Order
25. 下续订单Placing a Repeat Order
26. 推荐替代品Offering a Substitute Product
27. 接受替代品Accepting a Substitute Product
28. 拒绝替代品Declining a Substitute Product
29. 涨价通知Notice for Price Increase
30. 回复涨价通知Reply to the Price Increase Notice
Chapter4 付款
31. 询问付款方式Asking about Payment Terms
32. 接受付款方式Accepting Payment Terms
33. 要求修改信用证Request for Amendment to L/C
34. 信用证修改Amendment to L/C
35. 付款通知Payment Notice
36. 收到付款通知Receipt of Payment Notice
37. 催促付款（初次）Urging Payment (First Notice)
38. 催促付款（最后通告）Urging Payment (Last Notice)
39. 索取发票Asking for Invoice
40. 寄送发票Sending Invoice
Chapter 5 包装和交货
41. 包装要求Packaging Requirements
42. 回复包装要求Reply to Packaging Requirements
43. 装运时间Time of Shipment
44. 回复装运通知Reply to Time of Shipment
45. 催促装运Urging Shipment
46. 回复催促装运Reply to Urging Shipment
47. 出货通知Shipment Advice
48. 货物抵达通知Goods Arrival Notice
Chapter 6 投诉和致歉
49. 投诉货物未寄达Complaint about Goods Arrival Failure
50. 对货物未寄达致歉Apology for Goods Arrival Failure
51. 出货延迟Late Delivery
52. 对出货延迟致歉Apology for Late Delivery
53. 投诉货物质量Complaint about Poor Quality of Goods
54. 对货物质量不佳致歉Apology for Poor Quality of Goods
55. 投诉货物数量Complaint about Wrong Quantity of Goods
56. 为数量错误致歉Apology for Wrong Quantity of Goods
57. 投诉发货出错Complaint about Receiving Wrong Goods
58. 为发货有误致歉Apology for Sending Wrong Goods
59. 抱怨包装不良Complaint about Poor Packaging
60. 为包装不良致歉Apology for Poor Packaging
61. 付款出错Payment Error
62. 为付款出错致歉Apology for Payment Error
63. 对服务的不满Service Dissatisfaction
64. 对服务不满致歉Apology for Customer Service Dissatisfaction
Chapter 7 商务交往
65. 请求筹备出差Request for Preparing for a Business Trip
66. 回复请求筹备出差Reply to the Request for preparing for
a Business Trip
67. 确认预定行程Confirming Itinerary Reservation
68. 出差后的感谢Thanks for a Business Trip
69. 活动通知Activity Notice
70. 集会通知Gathering Notice
71. 邀请担任演讲者Inviting Speaker
72. 回复演讲邀请Reply to the Invitation for Speaker
73. 展销会通知Trade Fair Notice
74. 回复邀请Reply to the Trade Fair Invitation
75. 请求帮忙做问卷调查Request for Filling Out Questionnaire
76. 请求转载许可Request for Reproduction Permission
Chapter 8 公司人事
77. 人事查询Personnel Enquiry
78. 找寻人才Looking for Qualified Personnel
79. 晋升公告Promotion Announcement
80. 调动通知Transfer Notice
81. 褒奖员工Complimenting Employees
Chapter 9 公司内部
82. 会议通知Meeting Notice
83. 例行报告Routine Report
84. 问题报告Problem Report
85. 提案Proposal
86. 回复提案Reply to Proposal
87. 说服对方Convincing the Other Side
88. 给予指示Giving Instructions
89. 新产品说明New Product Description
Chapter 10 社交信函
90. 邀请与约见函Invitation and Appointment Letter
91. 回复邀请Reply to Invitation
92. 祝贺函Letter of Congratulation
93. 慰问函Letter of Sympathy
94. 感谢函Letter of Thanks
95. 道歉函Letter of Apology
96. 通知函Letter of Advice
97. 鼓励函Letter of Encouragement
98. 探病函Letter of Consoling the Sick
99. 吊唁函Letter of Condolence
100. 节日问候Seasons Greeting
Chapter 1 建立贸易关系
1. 请求建立贸易关系Request for Establishing Business Relations
We have learned from ①(信息来源) that you are ②(公司性质) in ③(国名或地域名). We are glad that you are interested in ④(产品名称). So, we are willing to establish business relations with you. Attached please find ⑤(附件内容).
We are ⑥(公司性质). We export ⑦(出口产品名称) to ⑧(出口产品目的地). If ⑨(对方条件)，we ⑩(期待事宜).
We look forward to receiving your inquiry at an early date.
2. 回复请求建立贸易关系Reply to the Request for Establishing Business Relations
Thanks for your email to enter into business relations with us in ①(经营范围). We have read your ②(邮件附件内容).
As you know, we are ③(重述本公司身份). We have a large ④(需求量大的产品名称) market here, so we are seeking new partners. If possible, we’d like to be ⑤(我方角色) in ⑥(国名或地域名).Should ⑦(对方提供的优惠), we’ll ⑧(订单种类). We look forward to your favorable reply.
3. 索取资料Request for Product Literature
We learn from ①(信息来源) that you are ②(供货商身份). We ③(关注产品途径) and became much interested in your ④(产品名称).
We are ⑤(我方公司身份). As we are interested in doing business with you, we would like you to send us ⑥(邮寄方式) the detailed information about ⑦(欲购产品名称) to ⑧(邮寄地址). The demand for ⑨(产品类型) in our market is really great.
Your immediate attention is highly appreciated.
4. 回复索取产品资料Reply to the Request for Product Literature
We are so glad that you are interested in ①(产品名称). Attached are ②(附件内容). As you requested in your email, we sent you our ③(索取资料) by ④(邮寄方式), which will tell you everything about our ⑤(产品名称).
Although established in ⑥(公司成立时间), we are developing very fast. We pay great attention to ⑦(特别关注之处). We have introduced advanced production equipment from ⑧(国名或地域名). We now export our products to ⑨(出口产品目的地). ⑩(产品畅销国国名或地名) is our largest market. ○11(某一特定产品系列) is a bestseller.
We look forward to your trial order.
5. 邀请会面Invitation to the Business Appointment
I’d like to invite you for a meeting with ①(我公司会面人职务和姓名) if you feel convenient.
As ②(会议名称) will be held in ③(会议地点) from ④(会议起始日) to ⑤(会议结束日), we think you ⑥(对方可能采取
的行动). If you come, we would like to invite you for a meeting with ⑦(我公司会面人)at ⑧(会面地点), on ⑨(双方会面日) to discuss ⑩(双方会面商讨事宜). ○11(我公司会面人) wishes to have an opportunity for a meeting with you.
We look forward to receiving a positive reply from you.
6. 接受邀请会面Accepting the Invitation to the Business Appointment
I’m glad that you will arrange a meeting between ①(对方会面人职务和姓名) and me on the day before the opening of ②(会议名称) to ③(会面事宜).
As a matter of fact, we had had the intention to meet ④(对方会面人职务) during ⑤(会议名称) before we got your email. We cherish the opportunity ⑥(我方珍惜之事), and are pleased to have a chance to ⑦(有机会之事).
We look forward to seeing you in Dongguan.
7. 谢绝会面邀请Declining the Invitation to the Business Appointment
Thank you for your email of ①(对方邮件发送日), inviting me
to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).
I’m sorry to say that we are unable to go to ⑥(会议名称), when we ⑦(拒绝会面原因). That’s why I can’t go and meet ⑧(对方会面人职位).
We hope that you will understand our situation. We wish to meet sometime in the near future to ⑨(会面目的).
8. 要求更改会面时间及地点Request for Changing the Time & Place of the Meeting
Thank you for your email of ①(对方邮件发送日), inviting me to have a meeting with ②(对方会面人职位) on ③(对方建议的会面日) before the opening of ④(会议名称) at ⑤(会面地点).
We’d like to have the meeting on ⑥(我方提出的会面时间) at ⑦(我方提出的会面地点). It will be much more convenient to us if you agree to the date and place we have suggested.
Your favorable reply would be highly appreciated.
Chapter 2 推销
9. 向特定客户推销Sales Letter to Specific Customers
I would like to tell you that we have got the ①(产品名称) you inquired about ②(对方询盘时间). Attached are ③(附件名称), which will give you all details for placing an order.
④(产品名称) we’ve got are ⑤(产品优势). They are really ⑥(欲推销产品引以为傲之处). They are at least as good as, if not better than, ⑦(与同类产品一样好), but prices are ⑧(价格情况).
We expect your feedback before the end of this month.
10. 向不特定客户推销Sales Circular to Non-Specific Customers
We are willing to seek partners for ①(出口产品类型).
We are ②(我公司注册地点)，specializing all kinds of ③(产品种类). They are bestsellers both at home and abroad. We’ve now made some researches on ④(新研制产品名称), which we are able to provide regularly.
If you are interested, please contact me at ⑤(电话联系方式). For more related information, you can ⑥(获知信息途径). Maybe we will make arrangements for a meeting to discuss details concerning ⑦(商讨事宜).
11. 寄信给老客户Sales Letter to Old Customers
It’s been ①(有业务往来持续时间) since we executed your last order. Recently, we got in large quantities of ②(新产品名称). Attached please find ③(附件名称).
I’d like to inform you that, we are ④(优惠措施) on certain items, including ⑤(对方感兴趣产品名称). Would you have a look at the attached catalogue? If you wish to order large quantities, ⑥(联系方式) me. We will try to work out terms and conditions to our mutual benefit.
We look forward to our continued mutually-profitable business relationship. We expect ⑦(期待事宜).
12. 寄信给新客户Sales Letter to New Customers
We are glad to learn, from ①(信息来源), that you are interested in ②(产品名称).We ③(经营情况). Attached please
find ④(附件名称).
⑤(欲知详细信息), please ⑥(查询方式).
We look forward to your trial order and assure you of our prompt attention.
13. 推销新产品Sales Letter for Promotion of New Products
We’re pleased to inform you that, with years of research, we’ve introduced our new products ①(产品名称) to market. Much to our delight, they enjoy great popularity. As we guess you might be interested, we’ve sent you ②(邮寄方式) ③(邮寄样品种类及数量) for your trial use. A trial use will convince you of their extraordinary functioning. For more information, please ④(查看信息途径).
Attached please find ⑤(附件名称). We hope you’ll take this opportunity to ⑥(为双方利益起见). If you consider placing an order, we’ll grant you ⑦(优惠幅度).
14. 推销劳务Sales Letter for Promotion of Labor Services
We’re pleased to learn, from ①(信息来源),that you are in need of ②(某种职业工作人员). We advertised your job vacancies
and attracted ③(申请人数) applicants, from whom we have chosen ④(人数) for your consideration. Attached are ⑤(附件名称).
The candidates we have chosen are ⑥(身份). They all have ⑦(工作经历持续时间) experience, in a ⑧(工作单位). We have interviewed them with satisfactory results and offered them ⑨(提供事宜) as required.
They are looking forward to your phone interviews. Contact us if ⑩(所需帮助事宜). We hope to have more cooperation in the future.
Chapter3 询盘和订货
15. 一般询盘General Inquiry
We are very much interested in importing ①(产品名称) from you since you are ②(对方身份). We would be grateful if you could let us have detailed information about ③(产品名称) and send us samples of your complete product range as well.
We have been ④(我方身份) for ⑤(公司历史年限) and have ⑥(销售渠道). We are in great need of ⑦(产品名称) in our production. Our credit standing has been AAA rated since ⑧
(起始年).
If business terms are satisfactory, we’ll place regular orders with you.
16. 回复一般询盘Reply to the General Inquiry
We are glad to learn that you are interested in our ①(产品名称). Attached please find ②(附件信息). As you requested, we have sent you samples of our complete range ③(邮寄方式).
We are one of the ④(公司性质), specializing in ⑤(经营范围). All our products are manufactured ⑥(产品优势). We ⑦(公司优势). We will allow a ⑧(折扣幅度) discount for your orders. For ⑨(欲知信息), please ⑩(获知信息途径).
We look forward to your trial order.
17. 具体询盘Specific Inquiry
We are ①(公司性质). We have obtained your name and address from ②(信息来源) and we are very interested in ③(产品名称).
We’d like to have an ④(产品数量) quotation of the said products, ⑤(价格术语).We’d like you to tell us about ⑥(其他
欲知事项). If ⑦(下订单前提条件), we will place an order with you.
We would await your reply.
18. 报虚盘Making a Non-Firm Offer
We thank you for your inquiry ①(对方询盘日)，asking for ②(欲购产品数量) quotation of ③(欲购产品名称) made in ④(产品原产地). We are pleased to offer as follows: ⑤(报盘详细内容).
The above offer is subject to our final confirmation. If you think our offer meets your requirements, please let us know at an early date. We would be glad to offer any additional information you need.
19. 报实盘Making a Firm Offer
Thank you for your inquiry of ①(对方询盘日), asking for an ②(欲购产品数量) quotation of our ③(欲购产品名称). We are pleased to offer as follows: ④(报盘详细内容).
The above offer is firm until ⑤(报价有效期限). If you think
our offer is satisfactory, please let us know before ⑥(订单有效期限). You can be assured of our best service.
20. 买方还盘Making a Counter Offe r
We thank you for your email of ①(对方邮件发送日期), offering us ②(我方欲购产品名称及数量) made in ③(产品原产地) at ④(卖方报价).
We regret to inform you that we can’t accept your offer as ⑤(还盘原因). For ⑥(继续保持合作的原因), we counter offer as follows, subject to your reply reaching us ⑦(有效期限): ⑧(我方还盘价). We are satisfied with other terms in your offer.
We look forward to your favorable reply.
.
21. 卖方返还盘Making a Counter-Counter Offer
Referring to your counter offer of ①(对方还盘邮件发送日期), asking for a cut down of the price from ②(我方报盘价) to ③(对方还盘价), we regret to tell you that it is difficult for us to accept your counter offer.
The price we set in our offer is carefully calculated. As a matter of fact, we have had considerable business with many customers
at ④(价格描述).Our ⑤(我方产品种类) sell well in their markets. As you know, our products are far superior in quality to ⑥(同类产品名称) provided by any other suppliers in the world. For long lasting trade relations between us, however, we decide to allow you ⑦(让利种类) if your order ⑧(订单价值).
If you think our proposal acceptable, please place an order on or before May 31st.
22. 下订单Placing an Order
Thank you for your timely reply of ①(对方邮件发送日期) to our inquiry about the ②(欲购产品名称). We are very satisfied with the trade terms you offer. The prices are acceptable. Therefore, we now email you our purchase order ③(订单编号) in the attached file.
We will open ④(信用证种类) in your favor as soon as possible through ⑤(开户行), for the total value of ⑥(总价值) as stated in this order. Please inform us of the shipping date at least ⑦(提前通知装船天数) in advance after you receive our L/C.
We look forward to your confirmation of the acceptance of our order.
23. 接受订单Accepting an Order
We confirm our acceptance to your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称). We welcome you as one of our customers.
We are pleased to send you in the attached file the Sales Confirmation ④(销售确认书编号) for your e-signature. Please cosign it and return it to us for our file. And please open your L/C ⑤(开证时间). Shipment will be made upon our receipt of your L/C.
Your cooperation is highly appreciated. We assure you of ⑥(我方承诺) and look forward to receiving ⑦(期盼对方继续订购) from you.
24. 拒绝订单Declining an Order
We acknowledge receipt of your order ①(订单编号) you emailed us ②(对方邮件发送时间) for ③(订购产品名称), but regret to tell you that we are unable to take your order as ④(无法供货原因).
⑤(无法供货的原因).
We are indeed sorry for being unable to take your order. We
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商务英语信函范文--介绍信 实例之一： Dear Mr. / Ms., This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business. We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate. Yours faithfully 尊敬的先生/小姐， 现向您推荐我们的市场专家弗兰克·琼斯先生。他将因公务在四月15日到四月中旬期间停留伦敦。 我们将非常感谢您向琼斯先生提供的任何帮助，并非常高兴施以回报。 您诚挚的 实例之二： Dear Mr. / Ms, We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season. We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need. Yours faithfully 尊敬的先生/小姐， 我们非常高兴向您介绍我们纺织部的进口经理王有先生。王先生将在你市度过三周，他要与主要的生产厂家拓展商务并为下一季度采购装饰织品。 如能介绍他给可靠的生产厂家，向他提供所需的任何帮助或建议，我们将不胜感谢。 您诚挚的 商务英语信函范文--约定 实例之一： Dear Mr./Ms, Mr. John Green, our General Manager, will be in Paris from June 2 to 7 and would like to come and see you, say, on June 3 at 2.00 p.m. about the opening of a sample room there.Please let us know if the time is convenient for
2018年商务英语对话范文四人-优秀word范文 (3页)
本文部分内容来自网络整理，本司不为其真实性负责，如有异议或侵权请及时联系，本司将立即删除！ == 本文为word格式，下载后可方便编辑和修改！ == 商务英语对话范文四人 篇一：商务英语会议对话范文 Conversation 1meeting A: we need to discuss our work plan for next year. Miss Tang, did you prepare a list of action items? B: yes. Does everyone have a copy? It’s only a draft, so I would appreciate any feedback before I forward it to the other departments. A: I see that expanding our product line tops the list of priorities. Although product development is important, I also think we need to find ways of upgrading our distribution network. B: I’ve asked the marketing department to follow up on that. I intend to incorporate some of their suggestions into the work plan before we submit the final report A: we should also brainstorm with folks in advertising to make sure that our target audience is getting the message. B: we’ll have to be careful about how we present our ideas. Those creative types can be awfully sensitive! A: I’ll speak wit h the assistant director in the advertising department. We have a good working relationship, and I think she’ll be receptive to our ideas. B: good. Let’s move on. Conversation 2 meeting A: today, we’re going to talk over how to increase sales in our country next year. Have you got any idea?