五星级酒店英语大全

国外生活必备英文词

汇全搜索－住宿篇1

前台：

company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人

date 日期，日子

kind 种，类

bath 浴室

shower 淋浴

suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的

fully 完全地，彻底地name 名字，姓，姓名，名称

address 地址

the phone number 电话号码

be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发

book 预定，定

hotel 旅馆

offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地

be full up 全满include 包括，包含major 较大范围的，主要的

international 国际的，世界的

provide with 提供mini-bar 小冰柜

sort 种类，类别

price 价格，价钱dollar 美元

service 服务，服侍

of course 当然

rate 价格，费用

tax extra 另加税金look forward to 期

待，希望

receive 接待，接见，

欢迎

guest 旅客，宿客

welcome to 欢迎到来

bellboy 行李员，旅客

服务员

madam 夫人，女士，太

太

trip 旅行，旅程

take care of管理，照

看

baggage 行李，

carry 运送，手提

suitcase 手提箱，衣

箱

show 带领，指引，给

看

lead 带领，引领，领

路

give hand帮...的忙

allow 允许，准许

wish 愿，希望

pleasant 令人愉快

的，舒适的

enjoy 享受

a good time 快乐时光

pleasure 快乐，愉快，

高兴

not at all 不用谢，

没关系

mention 提及，提到

registration登记，注

册

at one's service

为...服务

behind 在后面，在...

背后

remember 记住，记得

return 送还，还归

firmly 稳固地

go to bed 上床睡觉

check 检查，核对

list 名单，一览表

fill to 填写

form 表格

have a look 看一看

passport 护照

mind 介意，反对

fill out 填写

prepare 准备，预备

key card 出入证

seat 座位

file 档案

identification身分

的证明

straight 马上，立刻

separately 单独地

opposite 在...的对

面

gift 礼品，礼物

elevator [美]电梯

directly 直接地

straight 笔直的

traffic 交通

distance 直接地

intersection 交叉

点，十字路口

suggest 建议，提出

（意见，计划）等

popular 受欢迎的，大

众（或某种人）喜爱的

tourist 旅行者，游览

者，观光者

famous 着名的，出名

的

tourist attraction

旅游胜地

history 历史

direction 方向，方位

well-known 出名的，

众所周知的

scene 景色，景象

attractive 有吸引人

的，引起兴趣的

interest 兴趣

dynasty 王朝，朝代

classical 古典的

architecture建筑风

格

exquisite 精致的，精

巧的

artistic value 艺术

价值

chance 机会

feast one's eyes让某

人一包眼福

typical 典型的，代表

性的

pearl 珍珠

The Jade Buddha

Temple 玉佛寺

what's more 另外

construction建造，构

造，结构

magnificent 壮丽的，

宏伟的

enjoy 欣赏，喜爱

stamp 邮票

stick 粘贴，张贴

envelope 信封，封套

sticker 背后有粘胶

的标签

ticket 票

airline 航空公司

wonder 想知道

consider 考虑，细想

in advance 预先

economy 经济

time-table 时刻表

flight 班机

airport 机场

国外生活必备英文词

汇全搜索－住宿篇2

rear stalls 戏院正

方后座

in order 妥当，就绪

suppose 猜想，料想，

想象

matinee 日戏

dress circle戏院的

二楼厅

cancel 取消

except 除...之外

performance 演出

acrobatic 杂技的

prefer 更喜欢

exchange 兑换，（货

币）交换

bill 钞票，纸币

currency 货币

according to根据...

所说，按照

equivalent 相等的，

相当的

note 纸币

sign 签名，署名

exchange memo 兑换

水单

counter 柜台

prohibit 禁止，阻止

government 政府

information 信息

bottom line 底线

endorse 在（支票等）

背面签名，背书

signature 签名，署名

top line 头一行

receipt 收据，收条

amount 数额

certificate 单据

purchase 买，购买，

购置，所购物

countersign 副署，连

署

in duplicate（正副）

一式两份

policy 政策，方针

understand 懂，理解

awfully 非常，很

describe 描绘，叙述，

形容

apologize 道歉

trouble 麻烦，烦恼

manager 经理

solve 解决

carelessness粗心，疏

忽，粗枝大叶

advise to 劝...

inconvenience 不方

便

toilet 洗室

sincerely 真诚地，诚

恳地，真挚地

previous 先的，前的

occupant 占有人，占

用者，居住者

access 进入

responsible 有责任

的，（应）责任的

necklace 项圈，项链

safety box 保险柜

arrange 安排

in touch with 联系，

接触

as soon as 一...

就...

try one's best 努力，

尽力

possible 可能的

regulation 规则，规

章，法规

noise 噪音，嘈杂声

several 几个，数个

misunderstand 误会，

误解

explain 解释，说明

relax 放松

calm 使平静，使镇定

in charge 主管

housemaid 客房服务

员

release 再出租

measure 措施，方法

understaffed人员太

少的，人员不足的

accommodation cost

宿费

cashier 出纳

check in 入住登记

check out 办理退房

手续

deluxe suite豪华套

间

dining hall 餐厅

double room 双人间

foreign exchange

counter 外币兑换处

hotel directory 旅

馆指南

hotel lobby 饭店大

堂

hotel rates 房价

information desk 总

台

porter 行李员

reservation desk 预

定处

room charge sheet 房

价表

room with bath 带有浴室的客房

room with good ventilation 通风良

好的客房

single room 单人间suite 套间

telephone operator 总机接线员

in touch with 联系，接触

as soon as 一...就...

try one's best 努力，尽力

possible 可能的regulation 规则，规章，法规

noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解

explain 解释，说明relax 放松

calm 使平静，使镇定in charge 主管housemaid 客房服务

员

release 再出租measure 措施，方法understaffed人员太

少的，人员不足的accommodation cost 宿费

cashier 出纳

check in 入住登记check out 办理退房

手续

deluxe suite豪华套

间

dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅

馆指南

hotel lobby 饭店大

堂

hotel rates 房价information desk 总台

porter 行李员reservation desk 预定处

room charge sheet 房价表

room with bath 带有浴室的客房

room with good ventilation 通风良

好的客房

single room 单人间

suite 套间

telephone operator

总机接线员

国外生活必备英文词

汇全搜索－饮食篇1

餐具：

coffee pot 咖啡壶

coffee cup 咖啡杯

paper towel 纸巾

napkin 餐巾

table cloth 桌布

tea -pot 茶壶

tea set 茶具

tea tray 茶盘

caddy 茶罐

dish 碟

plate 盘

saucer 小碟子

rice bowl 饭碗

chopsticks 筷子

soup spoon 汤匙

knife 餐刀

cup 杯子

glass 玻璃杯

mug 马克杯

picnic lunch 便当

fruit plate 水果盘

toothpick 牙签

中餐：

bear's paw 熊掌

breast of deer 鹿脯

beche-de-mer; sea

cucumber 海参

sea sturgeon 海鳝

salted jelly fish 海

蜇皮

kelp, seaweed 海带

abalone 鲍鱼

shark fin 鱼翅

scallops 干贝

lobster 龙虾

bird's nest 燕窝

roast suckling pig

考乳猪

pig's knuckle 猪脚

boiled salted duck

盐水鸭

preserved meat 腊肉

barbecued pork 叉烧

sausage 香肠

fried pork flakes 肉

松

BAR-B-Q 烤肉

meat diet 荤菜

vegetables 素菜

meat broth 肉羹

local dish 地方菜

Cantonese cuisine

广东菜

set meal 客饭

curry rice 咖喱饭

fried rice 炒饭

plain rice 白饭

crispy rice 锅巴

gruel, soft rice ,

porridge 粥—

noodles with gravy

打卤面

plain noodle 阳春面

casserole 砂锅

chafing dish, fire

pot 火锅

meat bun 肉包子

shao-mai 烧麦

preserved bean curd

腐乳

bean curd 豆腐

fermented blank bean

豆豉

pickled cucumbers

酱瓜

preserved egg 皮蛋

salted duck egg 咸鸭

蛋

dried turnip 萝卜干

西餐与日本料理：

menu 菜单

French cuisine 法国

菜

today's special 今

日特餐

chef's special 主厨

特餐

buffet 自助餐

fast food 快餐

specialty 招牌菜

continental cuisine

欧式西餐

aperitif 饭前酒

dim sum 点心

French fires 炸薯条

baked potato 烘马铃

薯

mashed potatoes 马

铃薯泥

omelette 简蛋卷

pudding 布丁

pastries 甜点

pickled vegetables

泡菜

kimchi 韩国泡菜

crab meat 蟹肉

prawn 明虾

conch 海螺

escargots 田螺

braised beef 炖牛肉

bacon 熏肉

poached egg 荷包蛋

sunny side up 煎一面

荷包蛋

over 煎两面荷包蛋

fried egg 煎蛋

over easy 煎半熟蛋

over hard 煎全熟蛋

scramble eggs 炒蛋

boiled egg 煮蛋

stone fire pot 石头

火锅

sashi 日本竹筷

sake 日本米酒

miso shiru 味噌汤

roast meat 铁板烤肉

sashimi 生鱼片

butter 奶油

冷饮：

beverages 饮料

soya-bean milk 豆浆

syrup of plum 酸梅汤

tomato juice 番茄汁

orange juice 橘子汁

coconut milk 椰子汁

asparagus juice 芦

荟汁

grapefruit juice 葡

萄柚汁

vegetable juice 蔬

菜汁

ginger ale 姜汁

sarsaparilla 沙士

soft drink 汽水

coco-cola (coke) 可

口可乐

tea leaves 茶叶

black tea 红茶

jasmine tea 茉莉(香

片)

tea bag 茶包

lemon tea 柠檬茶

white goup tea 冬瓜

茶

honey 蜂蜜

chlorella 绿藻

soda water 苏打水

artificial color 人

工色素

ice water 冰水

mineral water 矿泉

水

distilled water 蒸

馏水

long-life milk 保久

奶

condensed milk 炼乳;

炼奶

cocoa 可可

coffee mate 奶精

coffee 咖啡

iced coffee 冰咖啡

white coffee 牛奶咖

啡

black coffee 纯咖啡

ovaltine 阿华田

chlorella yakult 养

乐多

essence of chicken

鸡精

ice-cream cone 甜筒

sundae 圣代; 新地

ice-cream 雪糕

soft ice-cream 窗淇

淋

vanilla ice-cream

香草冰淇淋

ice candy 冰棒

milk-shake 奶昔

straw 吸管

国外生活必备英文词

汇全搜索－饮食篇2

水果：

pineapple 凤梨

watermelon 西瓜

papaya 木瓜

betelnut 槟榔

chestnut 栗子

coconut 椰子

ponkan 碰柑

tangerine 橘子

mandarin orange 橘

sugar-cane 甘蔗

muskmelon 香瓜

shaddock 文旦

juice peach 水蜜桃

pear 梨子

peach 桃子

carambola 杨桃

cherry 樱桃

persimmon 柿子

apple 苹果

mango 芒果

fig 无花果

water caltrop 菱角

almond 杏仁

plum 李子

honey-dew melon 哈

密瓜

loquat 枇杷

olive 橄榄

rambutan 红毛丹

durian 榴梿

strawberry 草莓

grape 葡萄

grapefruit 葡萄柚

lichee 荔枝

longan 龙眼

wax-apple 莲雾

guava 番石榴

banana 香蕉

熟菜与调味品：

string bean 四季豆pea 豌豆

green soy bean 毛豆soybean sprout 黄豆芽

mung bean sprout 绿豆芽

bean sprout 豆芽kale 甘蓝菜

cabbage 包心菜; 大白菜

broccoli 花椰菜mater convolvulus 空心菜

dried lily flower 金针菜

mustard leaf 芥菜celery 芹菜

tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜

spinach 菠菜

leek 韭菜

caraway 香菜

hair-like seaweed 发菜

preserved szechuan pickle 榨菜

salted vegetable 雪里红

lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干

chives 韭黄

ternip 白萝卜

carrot 胡萝卜

water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜

loofah 丝瓜

pumpkin 南瓜

bitter gourd 苦瓜cucumber 黄瓜

white gourd 冬瓜gherkin 小黄瓜

yam 山芋

taro 芋头

beancurd sheets 百叶

champignon 香菇button mushroom 草菇

needle mushroom 金针菇

agaricus 蘑菇dried mushroom 冬菇

tomato 番茄

eggplant 茄子

potato, spud 马铃薯

lotus root 莲藕

agaric 木耳

white fungus 百木耳

ginger 生姜

garlic 大蒜

garlic bulb 蒜头

green onion 葱

onion 洋葱

scallion, leek 青葱

wheat gluten 面筋

miso 味噌

seasoning 调味品

caviar 鱼子酱

barbeque sauce 沙茶

酱

tomato ketchup,

tomato sauce 番茄酱

mustard 芥茉

salt 盐

sugar 糖

monosodium

glutamate , gourmet

powder 味精

vinegar 醋

sweet 甜

sour 酸

bitter 苦

lard 猪油

peanut oil 花生油

soy sauce 酱油

green pepper 青椒

paprika 红椒

star anise 八角

cinnamon 肉挂

curry 咖喱

maltose 麦芽糖

糖与蜜饯：

jerky 牛肉干

dried beef slices 牛

肉片

dried pork slices 猪

肉片

confection 糖果

glace fruit 蜜饯

marmalade 果酱

dried persimmon 柿

饼

candied melon 冬瓜

糖

red jujube 红枣

black date 黑枣

glace date 蜜枣

dried longan 桂圆干

raisin 葡萄干

chewing gum 口香糖

nougat 牛乳糖

mint 薄荷糖

drop 水果糖

marshmallow 棉花糖

caramel 牛奶糖

peanut brittle 花生

糖

castor sugar 细砂白

糖

granulated sugar 砂

糖

sugar candy 冰糖

butter biscuit 奶酥

rice cake 年糕

moon cake 月饼

green bean cake 绿豆

糕

popcorn 爆米花

chocolate 巧克力

marrons glaces 糖炒

栗子

国外生活必备英文词

汇全搜索－饮食篇3

牛排与酒：

breakfast 早餐

lunch 午餐

brunch 早午餐

supper 晚餐

late snack 宵夜

dinner 正餐

ham and egg 火腿肠

buttered toast 奶油

土司

French toast 法国土

司

muffin 松饼

cheese cake 酪饼

white bread 白面包

brown bread 黑面包

French roll 小型法

式面包

appetizer 开胃菜

green salad 蔬菜沙

拉

onion soup 洋葱汤

potage 法国浓汤

corn soup 玉米浓汤

minestrone 蔬菜面条

汤

ox tail soup 牛尾汤

fried chicken 炸鸡

roast chicken 烤鸡

steak 牛排

T-bone steak 丁骨牛

排

filet steak 菲力牛

排

sirloin steak 沙朗

牛排

club steak 小牛排

well done 全熟

medium 五分熟

rare 三分熟

beer 啤酒

draft beer 生啤酒

stout beer 黑啤酒

canned beer 罐装啤

酒

red wine 红葡萄酒

gin 琴酒

brandy 白兰地

whisky 威士忌

vodka 伏特加

on the rocks 酒加冰

块

rum 兰酒

champagne 香槟

其他小吃：

meat 肉

beef 牛肉

pork 猪肉

chicken 鸡肉

mutton 羊肉

bread 面包

steamed bread 馒头

rice noodles 米粉

fried rice noodles

河粉

steamed vermicelli

roll 肠粉

macaroni 通心粉

bean thread 冬粉

bean curd with odor

臭豆腐

flour-rice noodle

面粉

noodles 面条

instinct noodles 速

食面

vegetable 蔬菜

crust 面包皮

sandwich 三明治

toast 土司

hamburger 汉堡

cake 蛋糕

spring roll 春卷

pancake 煎饼

fried dumpling 煎贴

rice glue ball 元宵

glue pudding 汤圆

millet congee 小米

粥

cereal 麦片粥

steamed dumpling 蒸

饺

ravioli 馄饨

饭店交流用语之欢迎、

问候用语

1、Good

morning(afternoon,

evening),

sir(madam)

早上（下午、晚上）好，

先生（夫人）。

2、How do you do

您好！（初次见面）

Glad to meet you.

很高兴见到您。

3、How are you

您好吗

Fine, thanks. And

you

很好，谢谢。您好吗

4、Welcome to our

hotel (restaurant,

shop).

欢迎到我们宾馆（餐

厅、商店）来。

5、Wish you a most

pleasant stay in our

hotel.

愿您在我们宾馆过得

愉快。

6、I hope you will

enjoy your stay with

us.

希望您在我们宾馆过

得愉快。（客人刚入店

时）

I hope you are

enjoying your stay

with us.

希望您在我们宾馆过

得愉快。（客人在饭店

逗留期间）

I hope you have

enjoyed your stay

with us.

希望您在我们宾馆过

得愉快。（客人离店时）

7、Have a good time!

祝您过得愉快！

8、***hotel, front

desk. Can I help you

***饭店，前厅。您找

谁

9、Sorry, I’ve

dialed the wrong

number.

对不起，我拨错号了。

10、May I speak to

your general manager

能和你们总经理说话

吗

Speaking.

我就是。

11、Sorry, he is not

in at the moment.

对不起，他现在不在。

Would you like to

leave a message

您要留口信吗

12、Pardon.

对不起，请再说一遍，好吗

I beg your pardon. 对不起，请再说一遍，好吗

饭店交流用语之祝贺

用语

13、Congratulations! 祝贺您！

14、Happy birthday! 生日快乐！

15、Happy new year! 新年快乐！

16、Merry Christmas! 圣诞快乐！

17、Have a nice holiday!

假日快乐！

18、Wish you every success!

祝您成功！

答谢和答应语:

19、Thank you (very much).

谢谢您（非常感谢）。

20、Thank you for your advice (information, help) 感谢您的忠告（信息、帮助）。

21、It’s very kind of you.

谢谢，您真客气。22、You are welcome. 不用谢。

23、Not at all.

不用谢。

Don’t mention it.

不用谢。

24、It’s my pleasure.

非常高兴为您服务。(With pleasure.) (My pleasure.)

25、I am at your service.

乐意为您效劳。

26、Thank you for staying in our hotel.

感谢您在我们酒店下榻。

27、I’m sorry.

很抱歉。

28、Excuse me.

对不起。

29、I’m sorry, It’s my fault. 很抱歉。那是我的过

错。

30、Sorry to have

kept you waiting.

对不起，让您久等了。

31、Sorry to

interrupt you.

对不起，打扰您了。

32、I’m sorry about

this.

对此表示抱歉。

33、I apologize for

this.

我为此道歉。

34、That’s all

right.

没关系。

35、Let’s forget it.

算了吧。

饭店交流用语之征询

和指路用语

36、Can(May)I help

you

我能帮您什么吗

Yes, please.

好的。

37、What can I do for

you.

我能为您干点什么

38、Is there anything

I can do for you

有什么能为您效劳的

吗

39、Just a moment,

please.

请稍等一下。

40、May I use your

phone

我能借用您的电话吗

Certainly.

当然可以。

Yes, of course.

当然可以。

41、Go

upstairs/downstairs

.

上楼/下楼。

42、It’s on the

second (third)

floor.

在二（三）楼。

43、Excuse me.

对不起。

Where is the

washroom (restroom,

elevator)

请问盥洗室（休息室、

电梯）在哪儿

This way, please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the

lobby near the main

entrance.

在大厅靠近大门。

46、It’s in the

basement at the end

of the corridor.

在地下室走廊尽头。

饭店交流用语之提醒

和告别用语

47、Mind/(Watch)your

step.

请走好。

48、Please be

careful.

请当心。

49、Please don’t

leave anything

behind.

请别遗忘您的东西。

50、Don’t worry.

别担心。

51、Take it easy.

放心好了。

52、Please don’t

smoke here.

请不要在这边抽烟。

53、Goodbye.

再见。

54、See you late.

再见。

55、Good night.

晚安。

56、See you tomorrow.

明天见。

57、Goodbye and thank

you for coming.

再见，谢谢您的光临。

58、Goodbye and hope

to see you again.

再见，希望再见到您。

59、Have a nice trip!

一路平安！

60、Wish you a

pleasant journey!

Good luck!

祝您旅途愉快！祝您好

运！

饭店交流用语之前厅

和客房部用语

1、Have you a

reservation

您预定过了吗

2、May I know your

name and room number

您能告诉我您的名字

与房间号吗

3、Here is your room

key.

给您房间钥匙。

4、Please pay at the

cashier’s desk over

there.

请去那边帐台付款。

5、Are these your

baggage

这些是您的行李吗

May I take them for

you

我来帮您拿好吗

6、Housekeeping, may

I come in

客房服务员，我可以进

来吗

7、Leave your laundry

in the laundry in the

laundry bag behind

the bathroom door.

请把要洗的东西放在

浴室门后的洗衣袋中。

8、I hope I’m not

disturbing you.

我希望没有打扰您。

9、One moment, madam.

I’ll bring them to

you right away.

等一会儿，夫人。我马

上送来。

10、I’ll send for an

electrician( doctor

, ……)

我给您请电工（大

夫……）。

餐饮部：

11、Sit down, please.

Here is the menu.

请坐，给您菜单，先生。

May I take your order,

sir

您要点菜吗

12、What would you

like to have, coffee

or tea

您要喝咖啡还是茶

13、Would you like to

have any wine with

you dinner

您用餐时要喝点酒吗

14、Service hours

are:

（餐厅）供应时间是：

早餐7点到9点。

午餐11点半到1点半。

晚餐6点半到8点半。

15、Here is the bill.

Please sign it.

这是您的账单，请签

字。

饭店交流用语之销售

用语

005-1-4 15:40:12

1、What kind of

rooms(foods) would

you like to have

您需要什么样的房间

（吃什么样的菜）

2、Here is a brochure

of our hotel and

tariff.

这是介绍我们饭店的

小册子和价目表。

3、We’ll give you a

10%(ten percent )

discount.

我们给您九折优惠。

4、We’ll offer tour

guides

complimentary

breakfasts.

我们给陪同提供免费

早餐。

5、We accept your

terms.

我们接受您的条件。

6、May I introduce

myself

让我介绍我自己。

7、May I present you

a litter souvenir

请接受我们的一点小

纪念品。

8、Let’s drink to

our friendship!

为我们的友谊干杯！

9、Let me propose a

toast to the health

of our guests!

建议为在座客人的健

康干杯！

10、

Cheers!(Bottoms!)

干杯！

11、How do you like

Chinese food

您喜欢中国菜吗

12、What do you think

of our service

您对我们的服务有什

么意见

13、Thank you for

your

comments(compliment,

suggestions).

谢谢您给我们提的意

见（赞扬、建议）。

14、I’m afraid it’s

against the hotel’s

regulations.

这是违反饭店规章制

度的。

15、In our hotel we don’t ac cept tips. 我们饭店是不收小费的。

It’s our pleasure to serve our guests well.

我们为能为客人服务

好而感到高兴。

Thank you all the same.

然而，还是要谢谢您。

16、I’m afraid you’ll have to pay for the damage.

您必须赔偿。

17、Thank you for telling us about it. 谢谢您告诉我们

I’ll look into the mater right away.

我马上去处理这件事情。

18、I assure you it wont happen again. 我保证此类事情不会

再发生。

19、Please don’t worry, sir (madam) 先生（夫人），请不必担心。

I will send someone up to your room right away.

我马上派人到你的房

间去。

20、I can’t guarantee anything, but I’ll try my best.

我不能保证，但我会尽力而为。

21、What can I show you.

您要买什么

22、How do you like this fashion (color, size, design )

您喜欢这种款式（颜色、尺寸、图案）吗23、The extra large size of this color is out of stock.

这种颜色的特大号已

经卖完了。

Please try us again tomorrow.

请明天再来看看。24、They are

altogether 175(one

hundred and

seventy-five) Yuan.

共计175元。

You may pay in cash

or with credit card.

您可以付现金也可以

用信用卡。

25、You have made a

good choice, you

have very good

taste.

您真会买东西，眼力真

好。

宾馆英语之预订房间

1．I'd like to book a

double room for

Tuesday next week．

下周二我想订一个双

人房间。

2．What's the price

difference

两种房间的价格有什

么不同

3．A double room with

a front view is 140

dollars per night，

one with a rear view

is 115 ollars per

night．

一间双人房朝阳面的

每晚140美元，背阴面

的每晚115美元。

4．I think I'll take

the one with a front

view then．

我想我还是要阳面的

吧。

5．How long will you

be staying

您打算住多久

6．We'll be leaving

Sunday morning．

我们将在星期天上午

离开。

7．And we look

forward to seeing

you next Tuesday．

我们盼望下周二见到

您。

8．I'd like to book a

single room with

bath from the

after-noon of

October 4 to the

morning of October

10．

我想订一个带洗澡间

的单人房间，10月4日

下午到10月10日上午

用。

9．We do have a single

room available for

those dates．

我们确实有一个单间，

在这段时间可以用。

10． What is the

rate， please

请问房费多少

11．The current rate

is＄ 50 per night．

现行房费是50美元一

天。

12． What services

come with that

这个价格包括哪些服

务项目呢

13．That sounds not

bad at all． I'll

take it．

听起来还不错。这个房

间我要了。

14． By the way， I'd

like a quiet room

away from the street

if the is possible．

顺便说一下，如有可能

我想要一个不临街的

安静房间。

Dialogue A

A：Room

Reservations．Good

afternoon．

B：I'd like to book a

double room for

Tuesday next week．

A：That's fine，

sir． A double room

for Tuesday，

September12th， with

a front view or rear

view

B：What's the price

difference

A： A double room

with a front view is

140 dollars per

night，one with a

rear view is 115

dollars per night．

B：I think I'll take

the one with a front

view then．

A： How long will you

be staying

B： We'll be leaving

Sunday morning．

A： That will be five

nights， sir．Thank

you very much，and we

look forward to

seeing you next

Tuesday．

B： Good． That's all

settled

then． Good-bye．

A： Good-bye．

Dialogue B

A：Advance

Reservations．Can I

help you

B：Yes，I'd like to

book a single room

with a bath from the

afternoon of October

4 to the morning of

October 10．

A： Yes， we do have

a single room

available for those

dates．

B： What is the rate，

please

A： The current rate

is＄50 per night．

B： What services

come with that

A： For＄50 you'll

have a radio， a

color television， a

telephone and a

major international

newspaper delivered

to your room

everyday．

B： That sounds not

bad at all．I'll take

it．

A：Very good． Could

you tell me your

name， sir， please

B： Yes， it is Moore．

A： How do you spell

it， please

B： It's M-O-O-R-E．

A：M-O-O-R-E．And

what is your

address，please

B：It is 3600

Montague Boulevard，

Hattiesburg，

Mississiippi39401

U．S．A．．

A： Excuse me， sir，

but could you speak a

little more slowly，

please

B：Sure，no

problem．It's 3600

Montague Boulevard，

Hattiesburg，

Mississippi 39401

U．S．A．．Have you got

it

A：Yes，so it is 3600

Montague Boulevard，

Hattiesburg，

Mississippi 39401

U．S．A．．

B： That's right．

A： What about your

telephone number

B：（601）

264-9716． By the

way， I'd like a

quiet room away from

the street if that is

possible．

A：A quiet room away

from the street is

preferred．O．K．．

We'll mail you a

reservation card

confirming your

booking as soon as

possible．We look

forward to your

visit．

B：Thank you and

good-bye．

A：Good-bye．

Words and

Expressions

settle v．解决

available a．可

得到的，有用的

confirm vt．使坚

定，认可

Mississippi n．密

西西比（美国州名）

宾馆英语之在宾馆门

口

15．Welcome to our

hotel．

欢迎光临。

16．So you have got

altogether four

pieces of baggage

您一共带了4件行李，

是不是

17． Let me have a

check again．

让我再看一下。

18．The Reception

Desk is straight

ahead．

接待处就在前面。

19．After you,

please．

你先请。 20．Excuse me, where can I buy some cigarettes 劳驾。我到哪儿可买到香烟 21．There is a shop on the ground floor ． 一楼有个商店。 22．It sells both Chinese and foreign cigarettes ． 在那儿可买到中国香烟和外国香烟。 23．Can I also get some souvenirs there 也可以买到纪念品吗 24．There is a counter selling all kinds of souvenirs ． 有个柜台出售各种各样的纪念品。 25．Excuse me, where is the restaurant 劳驾，请问饭厅在哪儿 26．We have Chinese restaurant and a western －style restaurant ．Which one do you prefer 我们有中餐厅和西餐厅，你愿意去哪个 27．I'd like to try some Chinese food today ． 今天我想尝尝中国菜。 Dialogue A （A car pulls up in front of Huatian Hotel and a doorman （A ） goes forward to meet the guests B and C, opening the door of the car for them ．） A ：Good evening ，sir and madam ．Welcome to our hotel ． Mr Bell （B ）: Thanks ．Good evening ． A ：（Opening the trunk, taking out the baggage and looking at the name on the baggage tags ） I'm the doorman, sir ． So you have got altogether four pieces of baggage B ： Er ． Maybe five, Margaret （C ） A ：FiveOh, sorry ． Let me have a check again ． C ：Oh ，no ，Henry ．Always poor memory ！We've got only four ． B ：I see ． （To the doorman ） Sorry ，boy ． You're right ． Four pieces ． A ： Never mind, sir ． The Reception Desk is straight ahead ．After you ，please ． B ：Yes ，thank you ． Dialogue B A ： Excuse me ． Where can I buy some cigarettes B ： There is a shop on the ground floor ． It sells both Chinese and foreign cigarettes ． A ：Can I also get some souvenirs there B ：Yes, sir ．There is a counter selling all kinds of souvenirs ． A ： By the way, where is the men's room B ：There is one at the end of the corridor ． A ：Thank you ． B ： You are welcome ． Dialogue C A ：Excuse me, where is the restaurant B ：We have Chinese restaurant and a western-style restaurant ．Which one do you prefer A ：I'd like to try some Chinese food today ． B ： The Chinese restaurant is on the second floor ． A ： What are the hours at the restaurant B ：Breakfast 6: 0 to 9: 00 . ; Lunch 11: 30 . to2: 00 p ．m. ; Dinner 5: 30 to 9: 00 . A ：Thank you ． B ： You're welcome ． Words and Expressions cigarette n ．香烟、纸烟 souvenir n ．纪念品，纪念物 corridor n ．走廊 宾馆英语之在接待处 1 28．I want a double room with a bath ． 我要一间有浴室的双人房。 29．How much a day do you charge 每天收费多少 30．It is hundred yuan a day including heating fee ， but excluding service charge ． 一百元一天，包括供暖费但不包括服务费。 31．It's quite reasonable ． 收费十分合理。 32．How long do you intend to stay in this hotel 您准备住多久 33．Have you got through with the check －in procedure 你是否已经办妥住宿登记手续 34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning 我能为我的朋友预订一间单人房吗他将于明天早上到达上海。 35．Would you mind filling in this form and pay a hundred yuan in advance for him ． 请填好并预付一百元钱。 36．This is a receipt for paying in advance ．Please keep it ． 这是预付款收据，请收好。 37．Have you any vacant （spare ） room in the hotel 旅馆里有空余房间吗 38．Sorry ， we have no vacant （spare ） room for you ． But I can recommend you to the Orient Hotel where you may get a spare room ． 对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。 39．Good afternoon ， my room number is 321．Any mail for me 下午好！我的房号是321。有我的信吗 40．Yes ．You have two letters and one telegram ， also a message was left by a lady before one hour ． 有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。 41．I'll mail a letter to U ．S ．A ．by airmail ． 我要寄一封航空信到美国。 42．How much do I have to pay for you 我要付多少钱 43．A letter generally mails to America —Europe —Af rica by airmail ． First 20 grams is 20 yuan ． 通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。 Dialogue A （A ：Receptionist B ：Guest ） B ： I want a double room with a bath ．How much aa day doyou charge A ： It is a hundred yuan a day including heating fee but excluding service charge ． B ：It's quite reasonable ．

A ：How long do you intend to stay in this hotel

B ：I shall leave in a fortnight （half a

month ）．

A ：Have you got through with the

check －in procedure B ：Oh ，yes ，I'm going to fill in the form of registration

right now ．Can I book

a single room for my friend before hand as he will arrive in

Shanghai tomorrow morning

A ：Sure ．Here is the form for

reservations ．Would

you mind filling in this form and pay hundred yuan in

advance for him ． B ：All right ． This is one hundred yuan to pay for my

reservation ．

A ：Thank you ．This is a receipt for paying

in advance ．Please keep it ．

Dialogue B

B ： Have you any vacant （spare ） room

in the hotel

A ：Sorry ，we have no vacant （spare ） room

for you ． But I canre commend you to the Orient Hotel where you may get as pare room ．

B ：That sounds very good ！Can I book the plane ticket （train ticket ，ship ticket ）here

A ：Please go to the CAAC office to book your plane ticket ．If you want to book your train ticket or ship ticket ，you'd better go to the Shanghai International TravelService ．

B ： Could you tell me

how many kinds of rooms do you have A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．B：Oh，I see．Thanks．A：You are welcome．Dialogue C

（A： Guest B：Receptionist）

A：Good afternoon，my room number is 321．Any mail for me B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．

A：Let me see who called… I have to make a phone call．Will you get me the party Here is the number．

B： OK．Wait for moment．… Here is your party．

A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 yuan．Each additional 20grams is 15 yuan．

A：Oh，I see．Thank you very much．

Words and Expressions

heating fee 供暖费exclude vt．把……排除在外reasonable a．（价钱）公道的，不贵的

fortnight n．十四日，两星期procedure n．过程，步骤，程序

check－in procedure 住宿登记手续

registration

n．登记，注册

deluxe suites 豪华

套房

宾馆英语之在接待处

2

2005-1-18 22:34:50

44．Yes， we do have

a reservation for

you．

对了，我们这儿是有您

预订的房间。

45．Would you please

fill out this form

while I prepare your

key card for you

请您把这份表填好，我

同时就给您开出入证，

好吗

46．What should I

fill in under ROOM

NUMBER

“房间号码”这一栏

我该怎么填呢

47．I'll put in the

room number for you

later on．

过会儿我来给您填上

房间号码。

48．You forgot to put

in the date of your

departure．

您忘了填写离店日期

了。

49．And here is your

key，Mr．Bradley．Your

room number is 1420．

给您房间的钥匙，布拉

德利先生。您的房间号

码是1420。

50．It is on the 14th

floor and the daily

rate is＄90．

房间在14层，每天的房

费是90美元。

51． Please make sure

that you have it with

you all the time．

请务必随时带着它。

52． My business

negotiation has

progressed much more

slowly than I had

expected．

我的业务谈判进行得

比我原先预料的慢了

许多。

53． I wonder if it is

possible for me to

extend my stay at

this hotel for two

days．

我想知道是否可以让

我在这儿多呆两天。

54．I'll take a look

at the hotel's

booking situation．

我来查看一下本店房

间的预订情况。

55．I'm glad that

we'll be able to

accept your

extension re－

quest．

很高兴我们有办法接

受您延长住宿的要求。

56． But I'm afraid

that it will be

necessary for us to

ask you to change

rooms for the last

two nights．

不过，恐怕最后两天我

们得请您搬到别的房

间去。

57． We have already

let your room to

another gentleman．

我们已经把您住的房

间租给了另外一位先

生。

58． That's no

problem at all．

没问题。

Dialogue A

A： Good morning, sir.

Can I help you

B：Good morning！I

have a reservation

for a single room

with a bath here.

A： May I have your

name, sir, please

B：Bradley,John

Bradley.

A：Just a moment, sir,

while I look through

our ,we do have a

reservation for you,

Mr. you please fill

out this form while I

prepare your key

card for you

B： I borrow your pen

for a minute, please

A： you are.

B：What should I fill

in under ROOM NUMBER

A： You can just skip

that. I'll put in the

room number for you

later on.

B：（After he has

completed the form）

Here you think I've

filled in everything

correctly.

A：Let me see…name,

address,

nationality,for war

ding address,

passport number,

place of issue,

signature and date

of ,here, forgot to

put in the date of

your departure. Here

let me fill it in for

are leaving on…

B：Ocrober 24.

B： 'll take good

care of it.

A： And now if you are

ready,, I'll call

the bell-boy and

he'll take you to

your room.

B： Yes, I'm you.

A：I hope you enjoy

your stay with us.

B：I'll try.

Dialogue B

A：Good morning！Can

I help you

B：Good morning！ I'm

lass in room 1208. My

business

negotiation has

progressed much more

slowly than I had

makes it necessary

for me to stay on

here for another

wonder if it is

possible for me to

extend my stay at

this hotel for two

days.

A： I'll take a look

at the hotel's

booking situation.

Yes, sir,I'm glad

that we'll be able to

accept your

extension re－ I'm

afraid that it will

be necessary for us

to ask you to change

rooms for the last

two see,we have

already let your

room to another

that acceptable to

you

B： Yes, that's no

problem at all.

A：Let me see… room

1111 Will be vacant.

How about room1111

B：That is fine.

A：When would you

like to move

tomorrow

B： I don't know.

A：The new occupant

will be checking in a

little after twelve.

B： That means I have

to move out before 12.

Let me see. I'll be

leaving for the

negotiation at 9∶30

tomorrow morning and

I will not be

returning to the

hotel until sometime

in the afternoon. So

I'm going to have to

do it before I go to

the ,I think I will

move at 9o'clock.

A： will send a

bellboy to your room

and help youwith

your luggage at 9

o'clock. And please

remember to bring

your key card to the

reception desk when

you pass it tomorrow

so that I can change

the room number on

it.

B：I you very much.

A：Goodbye.

Words and

Expressions

nationality

n．国籍

forward v．发

送，寄发

for warding address

转投地址

passport n．护

照

place of issue 发照

地点

signature n．签

名

departure n．离开

regulation n．规章，规定，条例negotiation n．谈判；磋商extension n．延长日期

宾馆英语之应接服务

员

2005-1-8 12:33:12 59．Is this everything， sir

这是全部东西吗，先生60．Here's the light switch．

这是电灯开关。61．Here's the closet and there's the bathroom．

这儿是壁柜。这儿是洗澡间。

62． Will there be anything else， sir 还有什么事吗，先生63． Well，if you need anything else，please call room service．

噢，如果你有什么事，请叫房间服务。64． Let me help you with your luggage．我来帮您拿行李。65．It's very kind of you to do so．

你这样做使我很感激。66．What's your room number， please

请问您的房间号码67． And by the way，could I have a look at your room card

顺便问一句，我可以看一下您的房卡吗68．How do you like this room

您觉得这个房间怎么

样

69．It's also quite spacious．

房间也很宽敞。70． Do you mind if I put your luggage by the wardrobe

我把您的行李搁在衣

柜旁边好吗

71．By the way， could you tell me about your hotel service 顺便问问，你能不能给

我讲一下宾馆服务的

情况

Dialogue A

Bellboy： Is this

everything， sir

Visitor：Yes，that's

everything．

Bellboy：Follow me，

please．

Visitor：Thanks．

Visitor：Oh， can you

change a twenty

F． C．：Yes，sir．

Visitor：Three fives

and five ones，

please．

F．C．： Yes， sir．

Bellboy： Here we

are， sir．

Here's the light

switch．

Visitor： Fine．

Bellboy： Here's the

closet and there's

the bathroom．

Visitor：Great！ I

want to wash up．

Bellboy： Will there

be anything else，

sir

Visitor：No，

thanks． I think I'm

OK．

Bellboy：Well，if you

need anything else，

please call room

service．

Visitor：Thank

you．Here you are．

Dialogue B

（A： Bellman B： Mr

and Mrs Smith）

A： Good afternoon，

sir and madam． I'm

the bell man here．

B：Good afternoon．

A：Very nice to see

you here． Let me

help you with your

luggage．

B：It's very kind of

you to do so．

A： What's your room

number， pleaseAnd

by the way，could I

have a look at your

room card

B：Oh，yes．This

morning my secretary

made a reservation

and filled in the

registration form

for me． He told me

that my room number

was 302．

A：I see．Now please

follow me．

（After entering the

room）

A：Sir and madam，how

do you like this

roomIt's just facing

the Shanghai

gymnasium．It's also

quite spacious．

B：It's very cozy．I

like it very much．

A： Do you mind if I

put your luggage by

the wardrobe

B： It's OK．Thank you

very much．

A： Sir and madam， if

you need something，

just call me over the

phone or press the

button over there．

Dialogue C

（When me bell man is

leaving the room，

Mr．Brown asks him to

introduce something

about their

service．）

A：By the way，could

you tell me about

your hotel service

B： Certainly

sir．Our hotel is a

modern garden hotel

of three star grade

consisting of a

group of three－

storied octagonal

buildings．The hotel

possesses 199

international－

stand arddouble

rooms， 4 suites and

2 deluxe suites． All

of the mare well－

furnished．

A：How about other

services

B： Available at the

hotel is a variety of

Chinese，Japanese

and Western food

restaurants， in

addition to a

complete set of

service facilities

including ballroom，

physical fitness

center， squash，

billiard room，

beauty salon，

sauna，swimming

pool， bar， shopping

arcade and taxi

service，etc．

A：It sounds

great．I'd like to

have a brochure of

your hotel．Where

could I get one

B：You can get it from

the Reception

Desk．If you don't

mind， I'll come up

again and offer you

one．

A：Good．That's very

kind of you．By the

way，what about the

daily service hour

of the dining－room

B：From 7∶00

a． m．till 10∶00

p．m．， nearly

serving all day

long．

A：When will the bar

and cafe open

B：From 3∶00

p．m．till

midnight．And then，

you might keep your

valuables at the

hotel's vault．

A：You give very good

service in your

hotel．Thank you a

lot．

Words and

Expressions

F．C．=front desk

clerk 前台职员

Shanghai Olympic

Hotel 上海奥林匹克

饭店

gymnasium n．体

育馆

spacious a．宽

敞的

cozy a．舒适的

wardrobe n．衣

橱，衣柜

consist（of）

v．由……组成；包含

storied

a．有……楼层的

octagonal a．八

角形的

furnish vt．装

备；布置（房间）

well－furnished （房

间）布置得好

available a．可

得到的

variety n．种

类；多样化

in addition to 另有，

还有

facility n．设

备

physical fitness

健身房

squash courts

（squash=tennis）网

球场

billiard n．弹

子

beauty salon

美容室

sauna n．桑拿浴

室

arcade n．商场

brochure n．小册

子

valuables n．贵

重物品

vault n．保管库

（贵重物品储藏处）

宾馆英语之在问讯处

1

2005-1-4 15:39:14

72．Is there any

place in the hotel

where we can amuse

our－selves

旅馆里有娱乐场所吗

73．If you want to

take a walk， you can

go to the garden．

如果您想散步，可以去

花园。

74．There is a

recreation centre on

the ground floor．

在一楼有个娱乐中心。

75． You can play

billiards，table

tennis，bridge，and

go bowl－ing．

您可以去打打台球、乒

乓球、桥牌和保龄球。

76．Is there a place

where we can listen

to some music

有听音乐的地方吗77． There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode rnmusic，while having some Chinese tea or other soft drinks．

有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软

饮料。

78． Would you please tell me the daily service hours of the dining room

请告诉我餐厅每天的

服务时间，好吗79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．

从早上七时一直到晚

上十时，几乎全天供应。

80． When will the bar and cafe open

酒吧和咖啡馆什么时

间开放

81．From 3∶00 p．m．till midnight．从下午三点到晚上十

二点。

82．Does the guest house offer any other service

宾馆里还有哪些服务

项目

83．We have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on．

我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。84．It's jolly good！这太好了！

85．And where can I have my laundry done 脏衣服送到哪里去洗

Dialogue A

A：Is there any place

in the hotel where we

can amuse our－

selves

B：If you want to take

a walk， you can go to

the garden． Itis

very relaxing there．

A： That sounds

good．But is that the

only place to go

B： No， sir． There

is a recreation

centre on the ground

floor．You can play

billiards， table

tennis， bridge，and

go bowling．

A：Is there a place

where we can listen

to some music

B：Yes，sir．There is

a music teahouse

where you can enjoy

both classical music

such as Beethoven，

Mozart，Liszt，and

modern music， while

having some Chinese

tea or other soft

drinks．

A：Oh，great！Thank

you very much．

B：It's a pleasure．

Dialogue B

（A： Receptionist

B： Guest）

B：Would you please

tell me the daily

service hours of the

dining room

A：Certainly．From

7∶00 a．m．till

10∶00 p．m．nearly

serving all day

long．

B： When will the bar

and cafe open

A：From 3∶00

p．m．till midnight．

B： Does the guest

house offer any

other service

A：Oh， we have a

barber shop， a

laundry，a store，

post and telegram

services，a

newspaper stand， a

billiard，table

tennis，video games

and so on．

B： It's jolly good！

A：You may have your

shopping and

amusements there．

B：Thank you for your

concern．Can I get a

tourist map in the

hotel

A：Yes， you may go to

the lobby and buy it

from the news-paper

stand there． With

the map， you can

find your way

around．

B： Good．And where

can I have my laundry

done

A：There's a plastic

bag in the

bathroom．Just put

your laundry in

it．It will be picked

up after I make the

bed every

morning．Here is the

room key．

B： Do I keep the key

A：At the service

counter，there are

attendants on duty

all day．Please leave

the key with the

service counter when

you go out．

B：Yes，I

know． Thanks．

A： And then， you

might keep your

valuables：

diamonds，necklace，

ear－rings，etc．，

in the vault of the

guest house．

B：You give very good

service in this

guest house．Thank

you a lot．

A：Thank you，

Mr．Taylor．I hope you

will enjoy staying

here．In the mean

time， the hot water

supply in this guest

house is from 6∶00

a．m．up to 12∶00

p．m．

B：Oh，that sounds

good． I feel like

taking a bath right

now．I'm used to

having a bath at 9

o'clock every

morning．

A：If you please．In

the batnroom，

everything has

already been

prepared， such as

toilet soaps，

towels， bathing

towels， bathrobes，

slippers，toilet

paper， shampoo，

combs，brushes，

shavers，an ashtray

and bathing caps．

B：Thank you for your

information．

Words and

Expressions

amuse vt．给……

娱乐；逗……乐

bowling n．保龄

球

vedio a．图像的

game n．游戏

jolly a．极好

amusement n．娱

乐

concern n．v．关

心，涉及；关于

lobby n．门廊；

门厅

valuable n．值

钱物 a．值钱的

diamond n．钻

石、金刚石

necklace n．项

圈，项链

ring n．戒指

vault n．（银行）

保险库

supply v．供应

bathing towel 浴巾

bathrobe n．浴

衣

slipper n．拖鞋

shampoo n．洗发

液（香波）v．洗头

ashtray n．烟灰

缸

shaver n．电动剃

刀

宾馆英语之在问讯处

2

2004-12-19 13:22:02

86．Madam．What can I

do for you

夫人。我能为您做些什

么

87．I'm looking for a

man whose name is

John．

我在寻找一位男士，他

的名字叫约翰。

88．Could you tell me

his room number，

please

请问他的房间号码是

多少

89．I suppose it is

735．

我想他的房间号码是

735号。

90．By the way，

please show me where

the lift is

顺便请指点我电梯在

什么地方

91．I need some

information about

touring Hangzhou．

我想了解关于游览杭

州的情况。

92． There are two

trains going to

Hangzhou every

morning，No．49 and

No．79．

每天早晨有两列火车

到杭州，49次列车和79

次列车。

93．What time does

this train leave

这列火车什么时间发

车

94． Could you get me

two tickets for

tomorrow here

你能否在这儿卖给我

两张明天的车票

95．I'm looking for a

friend，

Mr．Brown． Could you

tell me if he is in

the hotel

我在找一位朋友，布朗

先生。你能告诉我他是

住在这个饭店吗

96．Just a minute，

please．I'll see if

he is registered．

请稍等片刻，我看看他

是否登记了。

97．They are in suite

705． Let me phone him．

他们住在705号套房，我来给他打电话。98．Mr．Brown said he's waiting for you in his room．

布朗先生说他在房间

里等您。

Dialogue A

A： Good afternoon，Madam．What can I do for you

B： Good afternoon．I'm looking for a man whose name is John．A：Could you tell me his room number，please

B： I suppose it is 735．

A： Please wait a moment． Let me phone him… Mr． John said he's waiting for you in his room．

B： Thank you very much．By the way，please show me where the lift is

A：I'll tell you how to get there．This way，please…

B： Thank you．

A：It's my pleasure．Dialogue B

（A： Receptionist B： Mr Brown）

A：Good morning，sir．Anything I can do for you

B：Good morning．I need some information about touring Hangzhou．A：There are two trains going to Hangzhou every morning，

No．49 and No．79．Which one do you prefer

B： Which is earlier A：No．49．This train goes to Guangzhou，and it stops at Hangzhou．

B：What time does this train leave A：At 9∶45 in the

morning and arrives

in Hangzhou at about

one o'clock in the

afternoon．

B：Good，I'll take

this one．Could you

get me two tickets

for tomorrow here

A：Sorry，sir．Please

go to the Shanghai

Travel Service

Agency in our

hotel．It's on the

ground floor．

B：Oh，I see．Thanks．

Dialogue C

（A：Receptionist B：

Mr Miller）

A：Good

afternoon．What can I

do for you

B：Good

afternoon．I'm

looking for a

friend．Mr．Brown．

Could you tell me if

he is in the hotel

A：Mr．BrownJust a

minute，please．I'll

see if he is

registered．

（The Receptionist

looks over the

register）

A：Brown，

Mr．BrownThere are a

lot of Browns here

today…Mr．Charles

Brown，Mr David

Brown…

B：Mr．Johnson Brown

from Chicago．Isn't

he staying at

thishotel

A：Oh，yes，here's his

name Mr．and

Mrs． Johnson Brown

and family．They are

in Suite 705．Please

wait a moment，let me

phone him…Mr．Brown

said he's waiting

for you in his room．

B：Thank you．Would

you please show me

where the lift is

A：OK．Step this way，

please．Here it is．

B： Thank you．

R：It's my pleasure．

Words and

Expressions

register n．登记

簿

Chicago n．芝加

哥（美国城市）

lift n．电梯（英）

宾馆英语之客房服务

2005-1-20 18:29:34

99．Housekeeping．May

I come in

我是客房的，可以进来

吗

100．When would you

like me to do your

room，sir

您要我什么时间来给

你打扫房间呢，先生

101．You can do it now

if you like．

如果您愿意，现在就可

以打扫。

102．I would like you

to go and get me a

flask of hot water．

我想请你给我拿一瓶

开水来。

103．I'm sorry that

your flask is empty．

很抱歉您的水壶空了。

104．May I do the

turn-down service

for you now

现在可以为您收拾房

间了吗

105．Oh，thank

you．But you see，we

are having some

friends over．

噢，谢谢，但你知道我

们邀请了一些朋友过

来聚聚。

106．Could you come

back in three hours

你能不能过3小时再来

整理

107．Certainly，

madam．I'll let the

overnight staff

know．

当然可以，女士。我会

转告夜班服务员。

108．Would you tidy

up a bit in the

bathroom

请整理一下浴室好吗

109．I've just taken

a bath and it is

quite a mess now．

我刚洗了澡，那儿乱糟

糟的。

110．Besides，please

bring us a bottle of

just boiled water．

此外，请给我们带瓶刚

烧开的水来。

111．It's growing

dark．Would you like

me to draw the

curtains for you

天黑下来了，要不要我

拉上窗帘

112．Is there

anything I can do for

you

您还有什么事要我做

吗

113．I'm always at

your service．

乐意效劳。

Dialogue A

A： I come in

B：Yes, please.

A：When would you

like me to do your

room, sir

B：You can do it now

if you was just

about to go down for

my breakfast when

you before you

start, would you do

this for me

A：Yes, what is it

B：I would like you to

go and get me a flask

of hot need some

hot water to wash

down medicine after

break－fast.

A：I'm sorry that

your flask is 'll go

and get you an- other

flask that's full at

once.

B：Thank you.

Dialogue B

（The Turn-down

Service）

A：Good evening,

madam and I do the

turn down service

for you now

B：Oh, thank you see,

we are having some

friends 're going to

have a small party

here in the you

come back in three

hours

A：Certainly, 'll let

the overnight staff

will come then.

B：That's , our

friends seem to be a

little you tidy up

a bit in the

bathroomI've just

taken a bath and it

is quite a mess ,

please bring us a

bottle of just

boiled 'd treat our

guests to typical

Chinese tea.

A：Yes, 'll bring in

some fresh towels

together with the

drinking water.

B：OK.

A：（Having done all

on request） It's

growing you like me

to draw the curtains

for you, sir and

madam

C：Why notThat would

be so cozy.

A： May I turn on the

lights for you

C：Yes, 'd like to do

some reading while

waiting.

A：Yes, there

anything I can do for

you

C：No 're a smart girl

you very much.

A：I'm always at your ,

sir and madam, and do

have a very pleasant

evening.

Words and

Expressions

flask n．长颈瓶，

热水瓶

overnight a．终

夜的，一夜间的

cozy a．舒适的，

温暖的

service n．服务，

帮助

宾馆英语之洗衣服务

2005-1-20 18:32:50

114．Excuse me．Have

you any laundry

对不起，请问有没有要

洗的衣服

115．The laundry man

is here to collect it．

洗衣房服务员来这儿

收要洗的衣服了。116．If you have any，please just leave it in the laundry bag behind the bathroom door．

如果您有衣服要洗，请放在浴室门后的洗衣

袋里。

117．Please tell us or notify in the list whether you need your clothes ironed，washed，dry-cleaned or mended and also what time you want to get them back．

请告诉我们或在洗衣

单上写明您的衣服是

否需要熨烫，

水洗，干洗或缝补，还要写明何时需要取衣服。

118．What if there is any laundry damage 如果你们洗衣时损坏

了衣服怎么办

119．In such a case，the hotel should certainly pay for it．

如果是这样，饭店当然应该赔偿。120．Could you send someone up for my laundry，please

请问，你们能派人来收要洗的衣服吗

121．A valet will be up in a few minutes．洗熨工马上就到。122．Will the color run in the wash

洗衣时会掉色吗123．We'll dry-clean the dress．

我们将干洗这条裙子。124．We'll stitch it before washing．

我们会在洗之前把衬

里缝好。

125．When can I have my laundry back

我何时能取回洗的衣

服呢

126．But would you like express service or same-day

不过，您是要快洗服务

还是当日取

127．I'd like this

sweater to be washed

by hand in cold

water．

这件毛衣要用冷水手

洗。

Dialogue A

（Explaining How to

Get the Service）

（A：Room Attendant

B：Guest）

A：Excuse me. Have

you any laundryThe

laundry man is here

to collect it.

B：No, not now, thank

you.

A：If you have any,

please just leave it

in the laundry bag

be-hind the bathroom

door. The laundry

man comes over to

collect it every

morning.

B：Thank you.

A：Please tell us or

notify in the list

whether you need

your clothes ironed,

washed, dry-cleaned

or mended and also

what time you want to

get them back.

B：I see. What if

there is any laundry

damageI wonder

ifyour hotel has a

policy on dealing

with it.

A：In such a case, the

hotel should

certainly pay for it.

The indemnity shall

not exceed ten times

the laundry.

B：That sounds quite

reasonable. I hope

there's no damage at

all.

A：Don't worry, sir.

The Laundry

Department has wide

experience in their

work.

B：All right. Thank

you for your

information.

A：Not at all.

Dialogue B

（Express Service）

（A：Laundry clerk B：

Mrs Bell）

A：What can I do for

you

B：Could you send

someone up for my

laundry,

pleaseRoom908,

Bell.

A：Certainly, Mrs

Bell. A valet will be

up in a few minutes.

B：Good. I also have

a silk dress which I

don't think is

color-fast. Will the

color run in the wash

A：We'll dry-clean

the dress. Then the

color won't run.

B：You're sureGood！

And the lining of my

husband's jackethas

come unstitched. It

might tear over

further while

washing.

A：Don't worry, madam.

We'll stitch it

before washing.

B：That's fine. Now,

when can I have my

laundry back

A：Usually it takes

about two days to

have laundry done.

But would you like

express service or

same-day

B：What is the

difference in price

A：We charge 50％

more for express,

but it only takes

5hours.

B：And for same-day,

will I get the dress

and skirt back this

evening

A：Yes, madam. All

deliveries will be

made before six

o'clock.

B：I'll have express

then.

Dialogue C

A：Can I help you

B：Yes. I have some

laundry to be done.

A：Certainly, sir.

Could you fill out

the laundry form,

please

B：May I use your pen

A：Sure. Here you

are.

B：Thanks. Oh, I

don't want these

shirts starched.

A：No starch. I

understand, sir.

B：And also I'd like

this sweater to be

washed by hand in

cold water. It might

shrink otherwise.

A：By hand in cold

water, I see.

B：When will they be

ready

A：We will deliver

them tomorrow

evening around 6.

B：Fine, Thanks a

lot.

Words and

Expressions

notify v．通知

iron v．熨烫

dry-clean v．干

洗

indemnity n．赔

偿

mend v．修补，缝

补

stitch v．缝缀

valet n．旅馆中替

客人洗烫衣服的人员

colorfast a．不褪

色的

express service 快

洗服务

starch v．给（衣

服等）浆，浆硬

宾馆英语之处理投诉

2005-1-20 18:35:31

128．Can you change

the room for me It's

too noisy．

能给我换个房间吗这

儿太吵了。

129．My wife was

woken up several

times by the noise

the baggage elevator

made．

我妻子被运送行李的

电梯发出的嘈杂声弄

醒了几次。

130．She said it was

too much for her．

她说这使她难以忍受。

131．I'm awfully

sorry，sir．

非常对不起，先生。

132．I do apologize．

我向您道歉。

133．No problem，sir．

没问题，先生。

134．We'll manage it，

but we don't have any

spare room today．

我们会尽力办到，但是

今天我们没有空余房

间。

135．Could you wait

till tomorrow

等到明天好吗

136．I hope we'll be

able to enjoy our

stay in a quiet suite

tomorrow evening and

have a sound sleep．

我希望明天晚上我们

能呆在一套安静的房

间里睡个好觉。

137．And if there is

anything more you

need， please let us

know．

如果还需要别的什么

东西，请告诉我们。

138．The light in

this room is too dim．

这房间里的灯光太暗

了。

139．Please get me a

brighter one．

请给我换个亮的。

140．Certainly，

sir．I'll be back

right away．

好的，先生，我马上就

回来。

141．The room is too

cold for me．I feel

rather cold when I

sleep．

这房间太冷了，我睡觉

时感到很冷。

Dialogue A

A guest（B） wants to

change a room. He

goes to the

assistant manager

（A）

A：Good morning, sir. What can I do for you B：I'm Bell. I'm in Room 908. Can you change the room for meIt's too noisy. My wife was woken up several times by the noise the baggage elevator made. She said it was too much for her.

A：I'm awfully sorry, sir. I do apologize. Room 908 is at the end of the corridor. It's possible that the noise is heard early in the morning when all is quiet. B：Anyhow, I'd like to change our room. A：No problem, sir. We'll manage it, but we don't have any spare room today. Could you wait till tomorrowThe American

People-to-people Education Delegation will be leaving tomorrow morning. There'll be some rooms for you to choose from.

B：All right. I hope we'll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep.

A：Be sure. I'll make a note of that. Everything will be taken care of. And if there is anything more you need, please let us know. Dialogue B

A：Good evening，

ma'am．Did you ring for serviceWhat can I do for you

B：Yes．The light in this room is too dim．Please get me a brighter one．

A：Certainly，

sir．I'll be back right away…Do you

mind if I move your

things

B：Oh，no．Go ahead．

A：Thank you…How is

the light now

B：It's much better

now．Thank you．

A：You're

welcome．And if you

need any other

things，please let us

know．

B：Ah，yes，the room

is too cold for me．I

feel rather cold

when I sleep．Can you

turn off the

air-conditioning

A：（Checks）The

air-conditioning is

already off，ma'am．

B：Maybe I'm getting

a cold．

A：Would you like an

extra blanket

B：OK．And would you

please get me some

hot water，tooI think

I need to take some

medicine．

A： Certainly，

ma'am．I'll be right

back…here is a

blanket，and hot

water for

you．Anything else

B：No，thanks．

A：Good night，ma，

am．

Dialogue B

A：Good evening,

ma'am. Did you ring

for serviceWhat can

I do for you

B：Yes. The light in

this room is too dim.

Please get me a

brighter one.

A：Certainly, sir.

I'll be back right

away…Do you mind if

I move your things

B：Oh, no. Go ahead.

A：Thank you…How is

the light now

B：It's much better

now. Thank you.

A：You're welcome.

And if you need any

other things, please

let us know.

B：Ah, yes, the room

is too cold for me. I

feel rather cold

when I sleep. Can you

turn off the

air-conditioning

A：（Checks）The

air-conditioning is

already off, ma'am.

B：Maybe I'm getting

a cold.

A：Would you like an

extra blanket

B：OK. And would you

please get me some

hot water, tooI

think I need to take

some medicine.

A： Certainly, ma'am.

I'll be right

back…here is a

blanket, and hot

water for you.

Anything else

B：No, thanks.

A：Good night, ma,

am.

Words and

Expressions

elevator n．电梯

corridor n．走廊，

回廊

delegation n．代

表团

extra a．额外的，

外加的

blanket n．羊毛毯，

毯子，毛毡

宾馆英语之维修服务

2005-1-20 18:43:04

142．There seems to

be something wrong

with the toilet．

我房间里的抽水马桶

好像出了点毛病。

143．We'll send

someone to repair it

immediately．

我们会马上派人来修

的。

144．What's the

trouble

哪儿坏啦

145．The toilet

doesn't flush．

抽水马桶不放水了。

146．Let me see．Oh，

it's clogged．

让我看看。噢，堵住了。

147．The water tap

drips all night

long．

水龙头一整夜滴水。

148．Some part needs

to be replaced．I

will be back soon．

有个零件要换了。我片

刻就来。

149．Ah，I'm afraid

there's something

wrong with the TV．

噢，电视机好像有些毛

病。

150．The picture is

wobbly．

图像不稳定。

151．I'm sorry．May I

have a look at it

很遗憾，我可以看看吗

152．I'll send for an

electrician from the

maintenance

department．

我去请维修部的电工

来。

153．We can have it

repaired．

我们能找人修理。

154．Please wait just

a few minutes．

请稍等几分钟。

155．The TV set is not

working well．

电视机有毛病了。

Dialogue A

A：Housekeeping. Can

I help you

B：Yes, there seems

to be something

wrong with the

toilet.

A：We'll send someone

to repair it

immediately. What's

your room number,

please

B：1287.

A：May I come in

B：Come in.

A：What's the trouble

B：The toilet doesn't

flush.

A：Let me see. Oh,

it's clogged…It's

all right now. You

may try it.

B：Yes, it's

working now. Thank

you.

A：You're welcome.

Anything else

B：The water tap

drips all night long.

I can hardly sleep.

A：I'm very sorry,

sir. Some part needs

to be replaced. I

will be back soon.

Dialogue B

B：I've locked myself

out of the room. May

I borrow a duplicate

key

A：Don't worry, Mr

Bell. I'll open the

door for you.

（She opens the door

with a duplicate

key. ）

B：Thank you very

much. Sometimes I'm

quite absentminded.

A：It doesn't matter,

Mr Bell. What else

can I do for you

B：Ah, I'm afraid

there's something

wrong with the TV.

The picture is

wobbly.

A： I'm sorry. May I

have a look at it

B：Here it is.

A：（Tries to fix it,

but in vain）I'll

send for an

electrician from the

maintenance

department. We can

have it re-paired.

Please wait just a

few minutes, Mr Bell.

（She leaves the

room. Ten minutes

later, there is a

knock on the door. ）

Electrician（E）： May

I come in

B：（Opens the door）

How do you do

E：How do you doThe TV

set is not working

well. Is that right,

Mr Bell

B：No, it isn't.

E：Let me have a look.

（Finishes the

repairing and checks

other electric facilities in the room） Mr Bell, everything is OK now.

B：What efficiency！Thanks a lot. （Taking out some fee） This is for you.

E：Oh, no. We won't accept tips, but thank you, anyway. We wish you a nice stay with us, Mr Bell.

Words and Expressions

flush v．用水冲洗clogged a．塞住了

drip v．滴下wobbly a．摇摆不定的

electrician n．电工，电学家maintenance n．维修、保养

facility n．设备工具（常用复）efficiency n．效率

宾馆英语之理发店与

美容厅

2005-1-20 18:56:48 156．I'd like to have my hair cut．

我想理个发。

157． How do you want it

您想理什么式样的158．Just a trim，and cut the sides fairly short，but not so much at the back．

修剪一下就行了。两边剪短些，但后面不要剪得太多。159．Nothing off the top

顶上不要剪吗160．Well，a little off the top．

嗯，稍微剪一点。161．Would you like a shave or shampoo

您要不要修面或洗头162．I want a haircut and a shave，please．我想理发和修面。163．Very well，and

how would you like

your haircut，sir

好的，您喜欢什么发式

164．Do you want me to

trim your moustache

要我为您修剪一下小

胡子吗

165．Well， could you

cut a little more off

the temple

好，能不能把两边鬓角

再剪短些

166．Is that

satisfactory

您看这样满意吗

167．Anything else I

can do for you

还要我为您做些什么

吗

168．I want a facial．

我想做面部美容。

169．Most facials

start with a

thorough cleansing．

面部美容大都是先彻

底清洁面部皮肤。

170．I'll take the

half-hour facial

with make-up．

我要做半小时美容外

加化妆。

Dialogue A

A：Good morning, sir.

Take a seat, please.

B：Thank you. I'd

like to have my hair

cut.

A：How do you want it

B： Just a trim, and

cut the sides fairly

short, but not so

much at the back.

A：Nothing off the

top

B：Well, a little off

the top.

A：How about the

front

B：Leave the front as

it is.

A：Would you like a

shave or shampoo

B：No, thanks. I can

do these things by

myself.

Dialogue B

A：Good morning. Take

a seat, please.

B：Thank you. I want

a haircut and a shave,

please.

A：Very well, and how

would you like your

haircut, sir

B：Just a trim, and

cut the sides fairly

short, but not so

much at the back.

A：Nothing off the

top

B：Well, a little off

the top.

A：How about the

front

B： Leave the front

as it is.

A：OK. Do you want me

to trim your

moustache

B：Yes, please.

A：Now have a look,

please. Is it all

right

B：Well, could you

cut a little more off

the temple

A：All right. Is that

satisfactory

B：Yes, thanks. And

I'd like a shampoo,

please.

A：Yes, sir.

（After giving the

guest a shampoo） Now

shall I put on some

hair oil or some

tonic water

B：Both please.

A：Anything else I

can do for you

B：No, thank you. And

how much altogether

A：That will be

twenty yuan.

B： Here you are.

A：Thank you, sir.

Dialogue C

（Having a Facial

Treatment）

B：Good afternoon,

ma'am. What can I do

for you

A：Good afternoon. I

want a facial. But

this is the first

time I've come here,

so can you tell me

how you do it

B： Sure. Most

facials start with a

thorough cleansing.

Then we usually use a

toner to invigorate

the skin, followed

by exfoliation

treatment a peeling

mask or scrub that

re-moves the dead

cells that makes the

skin look dull.

After that, we'll

massage your face

and neck with oil or

cream to improve the

circulation and

relieve the tension,

followed by a mask to

moisturize and

soften the skin.

A：That's exctaly

what I want. How long

does it take

B：There are

half-hour and one

hour treatments. The

half hour facial

costs twenty yuan

and the one hour

costs thirty yuan.

If you want a make-up,

another ten yuan

will do.

A：Good. I'll take

the half-hour facial

with make-up.

Words and

Expressions

moustache n．髭，

小胡子

temple n．鬓角

satisfactory

n．满意的

toner n．调色剂，

增色剂

invigorate vt．滋

补，滋润；使活跃；使

健壮

exfoliation n．剥

落；剥落物

peel v．剥（皮）；

被剥（或削）去皮

scrub n．擦洗；

擦净

massage vt．给（某

人或身体某部位）按摩

（或推拿）

circulation n．循

环，环流；运行

moisturize

vt．给（皮肤、空气等）

增加水分

tonic a．滋补的

cleanse vt．使清

洁，清洗

宾馆英语之唤醒服务

2005-1-20 18:59:19

171．I'm going to

Tianjln early

tomorrow morning．

我明天一大早要去天

津。

172．So I would like

to request an early

morning call．

因此我想让你们明天

早上叫醒我。

173．At what time

would you like us to

call you tomorrow

morning

您想让我们明天早上

什么时候叫醒您

174．But I have to be

at the conference

room of the Garden

Hotel in Tianjin by

10 o'clock．

但我是10点钟必须赶

到天津花园宾馆会议

室。

175．That means that

I'll have to be on

the road by 7 o'clock

at the latest．

就是说我明天早晨最

迟也要7点钟上路。

176．In that case，I

would like you to

call me at 5∶45

那样的话，你们明早5

点45分叫醒我好吗

177．OK．So we will

wake you up at 5∶45

tomorrow morning．

好，那么我们明早5点

45分叫醒您。

178．Will you do me a

favour， Miss

小姐，能帮个忙吗

179．I wonder if your

hotel has the

morning call

service．

不知道你们饭店是否

有叫早服务。

180．Would you like a

morning call

您要叫醒服务吗

181．I want to go to

the Bund to enjoy the morning scenery there ． 我想到外滩去欣赏那儿的景色。 182．At what time do you want me to call you up ，sir 您要我什么时候叫醒您 183．At 6 sharp tomorrow morning ， please ． 请在明早6点钟。 184．By phone ．I don't want to disturb my neighbors ． 电话叫醒，我不想吵醒邻居。 Dialogue A （R ＝Receptionist G ＝Guest ） G ：Good evening ！This is Mr. Baldwin in room 303. R ：Good evening, Mr. Baldwin. What can I do for you G ： I'm going to Tianjin early tomorrow morning. So I would like to request an early morning call. R ：Yes, Mr. Baldwin, at what time would you like us to call you tomorrow morning G ：Well, I'm not really sure. But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock. You wouldn't know how long it takes to drive to Tianjin from the hotel, would you R ：I would give it three to three and a half hours. G ：That means that I'll have to be on the road by 7 o'clock atthe latest. R ：That's right. G ：Well, in that case, I would like you to call me at 5∶45 R ：OK. , so we will wake you up at 5∶45 tomorrow morning. Good night, Mr. Baldwin. Have a good sleep. G ：Good night. Dialogue B Mr Smith （B ） asks the room attendant （A ） how to have the morning call service. B ：Will you do me a favour, Miss A ：Certainly, sir. B ：This is my first visit to China. I wonder if your hotel has the morning call service. A ：Yes, sir. Anyone who stays in our hotel can ask for the service. Would you like a morning call B ：Yes, I must get up earlier tomorrow. I want to go to the Bund to enjoy the morning scenery there. You know this is my first visit to Shanghai. People say there is a marvelous view of a poetic yet bustling life at the Bund just at dawn. A ：That's true. At what time do you want me to call you up, sir B ：At 6 sharp tomorrow morning, please. A ：What kind of call would you like, by phone or by knocking at the door B ： By phone. I don't want to disturb my neighbors. A ： Yes, sir. I'll tell the operator to call you up at 6 tomorrow morning. Anything else I can do for you B ：No. Thanks. Good night. A ：Good night, sir. Sleep well and have a pleasant dream. Words and Expressions request vt ．请求，要求 conferenc n ．会议 scenery n ．风景，自然景色 Bund n ．外滩（上海） marvelous a ．极好的，奇异的 poetic a ．诗的，有诗意的 bustling a ．喧闹的；活跃的 disturb vt ．扰乱，使不安；打乱 宾馆英语之结帐 2005-1-20 19:01:22 185．I'd like to pay my bill now ． 我想现在结账。 186．Your name and room number ，please 请问您的姓名和房间号码 187．Have you used any hotel services this morning 请问您今天早晨是否用过旅馆内的服务设施 188．Four nights at 90 US dollors each ， and here are the meals that you had at the hotel ．That makes a total of 665 US dollars ． 4个晚上，每晚90美元，加上膳食费，总共是660美元。 189．Can I pay by credit card 我可以用信用卡支付吗 190．Please sign your name here ． 请您在这里签名。 191． Excuse me ． We're leaving today ．I'd like to pay our bills now ． 劳驾。我们今天要离去了。我希望现在就把账结清。 192．By the way ，I'd like to tell you that the check-out time is 12∶00 noon ，sir ． 先生，顺便告诉您，结账后离开旅馆时间是12点。 193． How about the charge for the days you shared the room with your friend 这几天您的朋友与您同住费用怎么办呢 194．Please add to my account ． 请记在我的账里。 195．Have you used any hotel services this morning or had breakfast at the hotel dining room ，Mr ．Green 格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐 196．Yes ，my friend and I just had breakfast at the dining room ，but we didn't use any services ． 是的，我的朋友与我在餐厅刚用过早餐，但是我们没有使用过任何服务设施。 197．The total for the eight days is five hundred sixty yuan and eighty fen ． 8天来总计是560元8角。 Dialogue A A ：Good morning, sir. Can I help you B ：I'd like to pay my bill now. A ：Your name and room number, please B ：George Wright, Room 706. A ：Yes, Mr. Wright. Have you used any hotel service this morning B ：No, I haven't used any services. A ：Fine. This is your bill, Mr. Wright. Four nights at 90US dollars each, and here are the meals that you had atthe hotel. That makes a total of 665 US dollars.

B ： Can I pay by credit card

A ：Certainly. May I have your card, please

B ： Here you are. A ：Please sign your name here.

B ：Oh, yes. Is it possible to leave my luggage here until I'm ready to leave this afternoon I'd like to say good-bye to some of my friends.

A ：Yes, we'll keep it for you. How many pieces of your luggage

B ： Just three. I'll be back by 3∶00. A ： That's fine. Have a nice day. B ：Thank you. See you later.

Dialogue B

（A ：Receptionist B ： Guest ）

B ：I would like to know the approximate figure of my ac- count so that I can have my money exchanged at the bank.

A ：Up to the present, the total amount has been 880 yuan approximately.

B ：Excuse me. We're leaving today. I'd like to pay our bill snow.

A ：By the way, I'd like to tell you （that ） the check-out times 12∶00 noon. May I know your name and room number, please

B ：My name is Henry

Green. Room 1123. A：Yes, Mr. Green. How about the charge for the days you shared the room with your friend

B：Please add to my account.

A：Then we'll make out a bill for both of you.

B：OK.

A：Have you used any hotel services this morning or had breakfast at the hotel dining room, Mr. Green

B：Yes, my friend and I just had breakfast at the dining room, but we didn't use any services.

A：Fine. I'll need to find out what the charge is on the breakfast. The total for the eight days is eight hundred sixty yuan and eighty fen. B：Oh, I didn't change enough money just now. Can I pay in American dollars A：No, sir. You can pay in Foreign Exchange

Certificate only. But you can get your money changed at the Foreign Exchange Counter of our hotel over there.

B：Thank you. …Here you are.

A：Thank you. Mr. Green. Here's your receipt.

Words and Expressions approximate a．近似的，大约的

figure n．数字exchange v．交换、兑换、交易

Foreign Exchange Certificate 外币兑

换券

receipt n．收据luggage n．行李、包裹

Hotel English 100

sentences - 2

2005-1-20 19:05:34

Good wishes(良好祝

愿)

51、Have a good time!

祝你们玩得愉快!

52、Have a nice

evening!

祝你晚上愉快.

53、Happy Birthday!

生日快乐.

54、Merry Christmas!

圣诞快乐.

55、May you succeed

祝你成功

Rarting(分手再见)

56、 Good－bye and

good luck.

再见,祝你好运.

57、Hope you'll have

a nice trip.

希望你旅途愉快.

58、Wish you a

pleasant journey .

祝你旅途愉快.

59、Happy landing.

祝你安全抵达.

60、Bon voyage.

一帆风顺.

61、Hope to see you

again.

希望再次见到你.

62、Good night.

晚安.

63、See you Tomorrow.

明天见.

Self－Introduction

(自我介绍)

64、I'm henry ,I'm

from Golden Lake

Hotel, I'm here to

meet you .

我叫享利,来自金湖酒

店,我是来接您的.

65、My name is

Irene ,I'm the

housekeeping

Department waiter.

我的名字是艾琳,我是

管家部服务员.

66、I'm the

receptionist

here ,welcome to our

hotel.

我是这儿的接待员,欢

迎来到我们酒店.

67、

Reservations ,May I

help you

预订部,我能帮你吗

68、Room service ,May

I come in

送餐服务,我可以进来

吗

69、This is Henry

Adams speaking.

我是享利.亚当斯.

Affirmative

Responses (肯定回

答)

70、Surely.

当然可以.

71、Certainly ,sir

(madam).

当然可以,先生(小

姐).

72、Yes,sir,(madam).

是的,先生(小姐).

73、That's true ,sir

(madam).

是这样的,先生(小

姐).

74、Very well.

非常好.

Negative

Responses(否定回答)

75、No ,sir (madam).

不,先生(小姐).

76、I don't think so.

我不这样认为.

77、Of course not.

当然不.

78、I'm afraid that's

not a good idea.

恐怕,那个主意不好.

Useful Questions 常

用问句

79、What do you

prefer ,tea or

coffee

你喜欢什么茶还是咖

啡.

80、 Woulld your

please sign here

请在这儿签名好吗

81、A table for two

两人的一张台吗

82 、How long do you

plan to stay

你计划住多久.

83、Could you please

spell your name

请拼一下你的名字吗

84、What kind of room

would you like

你要哪类房间

85、May I see your

passport

我可以看你的护照吗

86、May I have your

tetephone number

我可以知道你的电话

号码吗

87、What's the

trouble, sir

你怎么啦先生.

88、Shall I call a

doctor for you

我为你叫一个医生吗

89、Dir you eyoy the

play

你喜欢这个节目吗

90、Do you like this

song

你喜欢这首歌吗

Useful Expressions

惯用表达语

91、Enjoy you

breakfast ,sir

请享用你的早餐,先

生.

92、Here is the menu.

给你菜谱.

93、The service guide

is on the desk.

服务指南在桌面上.

94、The swimmcing

pool is over there .

游泳池在那边.

95、Go ahead,please.

请接着讲.

96、The line is busy .

线路正忙.

97、You look grest .

你看上去真棒.

98、Please consult

the song list .

请翻阅点歌单.

99、It's a very

touching story.

这是一个非常感人的

故事.

100、Without

music,the world

would be dull.

如果没有音乐,这世界

将会变得很沉闷.

Hotel English 100

sentences - 1

2005-1-20 19:07:19

Greetings (打招呼)

1、Good

morning ,sir(madam)

早上好,先生(小姐)

2、Good

afternoon ,ladies

and gentlemen

下午好,女士们,先生

们.

3、Good evening ,miss

Price

晚上好,普莱丝小姐.

4、How are you

today ,Mr Brown

你今天好吗布朗先生.

5、I'm quite

well ,thank you.

我很好,谢谢你.

6、Hs good to see you

again ,sir(madam)

再次见到你真高兴,先

生(小姐)

7、Nice to meet

you ,sir.

见到你真高兴,先生.

Tithes(称呼)

8、Are you mrs,Best

你是贝丝特夫人吗

9、You must be

professor Ford.

你一定是福特教授.

10、May I know your

name,sir(madam)

我可以知道你的名字

吗先生(小姐).

11、Here's a letter

for you ,Dr white.

怀特医生,这儿有你的

一封信.

12、you're wanted on

the phone,Captain

Smith.

史密斯船长,有你的电

话.

13、Welcome to our

hotel, miss Henry.

欢迎来到我们酒店,享

利小姐.

14、May I be of

service to you,mr

Baker

我能为你服务吗贝克

先生

15、Can I help you, Ms

Blake

我能帮你吗布雷克小

姐

16、Would you take

the seat ,young lady

请坐,小姐,

Offering Help 主动

提出帮助

17、May I help you

18、Can I help you

我能帮你吗

19、What can I do for

you

我能为你作什么

20、 May I take your ba for you

我可以为你拿你的手

提包吗

21、 May I help you with your suitcase 我能帮你拿你的箱子

吗

22、 Would you like me to call a taxi for you

你需要我为你叫一辆

出租车吗

23、 Thank you very much.

非常感谢

24、 Thanks for the trouble .

麻烦你了

25、 It'svry kind of you

你真是太好了

26、 No,thanks.

不用了, 谢谢！Answers to Thanks对感谢语的应答

27、 You're welcome. 欢迎你

28、 Not at all.

不用谢

29、 That's all right.

没关系

30、 Don't mention it.

别提了

31、 It's my plcasurc.

这是我的荣幸Expressing welcome 表示欢迎

32、

Welcome ,sir(madam) .

欢迎光临, 先生（小姐）

33、 Welcome to our hotel ,sir (madam). 欢迎光临我们酒店,

先生（小姐）

34、 Welcome to our western restaurant. 欢迎来我们西餐厅35、We're glad to have you here.

我们很高兴你来到之

儿

36、I'm always at your service ,sir (madam). 随时为你效劳,先生

(小姐).

Apologies 表示道歉

37、I'm sorry,sir

(madam).

对不起,先生(小姐).

38、I'm very sorry.

非常抱歉.

39、I'm sorry to

trouble you.

对不起打扰你了.

40、I'm sorry to have

taken so much of your

time.

对不起占用你太多时

间了.

41、I'm sorry to have

kept you waiting .

对不起让你久等.

42、Excuse me for

interrupeing you.

原谅我打挠你了.

43、I hope you'll

forgive me.

我希望你能原谅我.

Answers to

Apology(对道歉语的

应答)

44、It doesn't mater.

没关系.

45、It's nothing.

没什么.

46、Never mind.

别放在心上.

47、That's nothing.

没什么.

48、Don't bother

about that.

别再想它.

49、Don't worry about

it.

别担心.

50、Don't apologize,

It was my fault.

别道歉,这是我的错.

Good wishes(良好祝

愿)

Hotel词汇大全

2005-1-20 19:07:48

information desk 问

讯处

reception office 接

待室

hotel register 旅客

登记簿

registration form

登记表

newsstand 售报处

postal service 邮局

服务处

shop 小卖部

bar 酒吧间

lounge 休息厅

roof garden 屋顶花

园

billiard-room 球房

dining-room, dining

hall 餐厅

men's room 男盥洗室

ladies' room 女盥洗

室

cloak-room 存衣处

basement 地下室

cellar 地窖

broom closet 杂物室

room number 房间号

码

room key 房间钥匙

suite 一套房间

single room 单人房

间

double room 双人房

间

sitting-room,

living-room 起居室

sofa, settee 长沙发

easy chair 安乐椅

armchair 扶手椅

wicker chair 藤椅

folding chair 叠椅

swivel chair 转椅

rocking chair 摇椅

stool 凳子

stool 凳子

bench 条凳

tea table 茶几

desk 书桌

bookcase 书橱

bookshelf 书架

wardrobe 衣柜

built-in wardrobe,

closet 壁橱

chest of drawers 五

斗橱

screen 屏风

hat rack 帽架

rug 小地毯

carpet 大地毯

single bed 单人床

double bed 双人床

twin beds 成对床

mattress 褥子

quilt 被

blanket 毯子

sheet 床单

bedspread 床罩

cotton terry blanket

毛巾被

pillow 枕头

pillow 枕头

pillowcase 枕套

mat 席

cushion 垫子

bathroom 浴室

bath tub 浴盆

shower bath, shower

淋浴

cold and hot water

taps 冷热自来水龙头

sprinkle-nozzle,

(shower) nozzle 喷

头

dressingtable 梳妆

台

mirror 镜子

washbasin 洗脸盆

towel 毛巾

toilet, lavatory,

washroom 卫生间

water closet, . 厕

所；抽水马桶

toilet roll, toilet

paper 卫生纸

bath towel 浴巾

bathrobe 浴衣

towel rail, towel

rack 毛巾架

sponge 海绵

waste-paper basket

废纸篓

thermometer 温度计

balcony 阳台

balcony 阳台

sash window 上下开

关窗

shutters 百叶窗

transom, transom

window 气窗

curtain 窗帘

lace curtain 挑花窗

帘

windowsill 窗台

air-conditioned 有

空调设备的

radiator 暖气片

central heating 暖

气

ashtray 烟灰碟

smoking set 烟具

electric fan 电扇

chandelier, pendant

lamp 吊灯

fluorescent lamp 日

光灯

desk lamp 台灯

bedside lamp 床头灯

floor lamp 落地灯

wall lamp 壁灯

lampshade 灯罩

bulb holder 灯头

bulb 灯泡

screw-type bulb 罗

口灯泡

bayonet-type bulb

卡口灯泡

frosted bulb 磨砂灯

泡

opal bulb, opaque

bulb 乳白灯泡

switch 开关

socket 插座

plug 插头

telephone 电话

electric iron 电熨

斗

peg, hook 衣钩

clothes-hanger 衣架

door-mat 门前的擦鞋

棕垫

manager 经理

attendant 服务员

desk clerk 值班服务

员

waiter （餐厅）服务

员

waitress （餐厅）女

服务员

rent 租金

bill 账单

餐馆英语之寻问餐厅

2005-1-20 19:08:23

到国外游玩，品尝当地

美食是行程重头戏之

一，然而，身为异乡人，

自然无法知道每家餐

厅口碑如何。此时，不

妨向饭店中的服务人

员询问，说出自己的喜

好及需求，请对方做最

佳建议。

是否可介绍一家附近

口碑不错的餐厅

Could you recommend

a nice restaurant

near here

我想去一家价位合理

的餐厅。

I want a restaurant

with reasonable

prices.

我想去一家不会吵杂

的餐厅。

I'd like a quiet

restaurant.

我想去一家气氛欢乐、

活泼的餐厅。

I'd like a

restaurant with

cheerful

atmosphere.

是否可建议这一类的

餐厅

Could you recommend that kind of restaurant

此地餐厅多集中在那

一区

Where is the main area for restaurants 这附近是否有中国餐

厅

Is there a Chinese restaurant around here

这附近是否有价位不

贵的餐厅

Are there any inexpensive restaurants near here

你知道现在那里还有

餐厅是营业的吗

Do you know of any restaurants open now 我想尝试一下当地食物。

I'd like to have some local food.

最近的义大利餐厅在

那里

Where is the nearest Italian restaurant 餐馆英语之餐厅预约2005-1-20 19:12:43 享受异国美食是出国

旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话

询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。

我需要预约位子吗

Do I need a reservation

我想要预约3个人的位子。

I'd like to reserve a table for three.

我们共有6个人。

We are a group of six.

我们大约在8点到达。We'll come around eight o'clock.

我要如何才能到达餐厅

How can I get there

我想要预约今晚7点2

个人的位子。

I'd like to reserve a

table for two at

seven tonight.

我很抱歉。今晚的客人

相当多。

I'm sorry. We have so

many guests this

evening.

我们大概需要等多久

How long is the wait

9点应该没问题。

Nine o'clock should

be .

今天的推荐餐是什么

What do you have for

today's special

我们想要面对花园的

位子。

We'd like a table

with a view of

garden.

没问题。请给我你的名

字。

It's . Your name,

please.

我的名字是洁西卡杨。

My name is Jessica

Yang.

餐厅是否有任何服装

上的规定

Do you have a dress

code

女士是否需着正式服

装

Could the ladies

wear formal dresses

请不要穿牛仔裤。

No jeans, please.

餐馆英语之餐厅点餐

2005-1-20 19:12:55

到异国品尝美食可说

是旅游的乐趣之一，然

而，若是语言不通，大

概就很难品尝餐厅最

受好评的菜色了。因

此，学会基本点餐说

法，适当的询问服务

生，并表达自己喜好，

包管可以让自己吃得

地道又满足。

请给我菜单。

May I have a menu,

please

是否有中文菜单

Do you have a menu in

Chinese

在用晚餐前想喝些什

么吗

Would you like

something to drink

before dinner

餐厅有些什么餐前酒

What kind of drinks

do you have for an

aperitif

可否让我看看酒单

May I see the wine

list

我可以点杯酒吗

May I order a glass

of wine

餐厅有那几类酒

What kind of wine do

you have

我想点当地出产的酒。

I'd like to have some

local wine.

我想要喝法国红酒。

I'd like to have

French red wine.

是否可建议一些不错

的酒

Could you recommend

some good wine

我可以点餐了吗

May I order, please

餐厅最特别的菜式是

什么

What is the

specialty of the

house

餐厅有今日特餐吗

Do you have today's

special

我可以点与那份相同

的餐吗

Can I have the same

dish as that

我想要一份开胃菜与

排餐(鱼餐)。

I'd like appetizers

and meat (fish)

dish.

我正在节食中。

I'm on a diet.

我必须避免含油脂(盐

份/糖份)的食物。

I have to avoid food

containing fat

(salt/sugar).

餐厅是否有供应素食

餐

Do you have

vegetarian dishes

你的牛排要如何烹调

How do you like your

steak

全熟(五分熟/全生)。

Well done

(medium/rare),pleas

e.

旅馆英语之预定篇

2005-1-20 19:13:10

出外旅游时，旅馆便是

我们的家，详细了解家

中的每一项设备与使

用方法，才能得到良好

的住宿品质。此外，在

确认房间之前，不妨尽

量向旅馆提出个人合

理的要求，毕竟，一趟

旅游成功与否，住宿的

舒适感可是占一席之

地的。

我会晚一点到达，请保

留所预订的房间。

I'll arrive late,

but please keep my

reservation.

我在台北已预订房间。

I made a reservation

in Taipei.

我的名字是王明明。

My name is Wang

Ming-Ming.

我想要一间安静一点

的房间。

I'd like a quiet

room.

我想要楼上的房间。

I'd like a room on

the upper level.

我想要一间视野好(有

阳台)的房间。

I'd like a room with

a nice view (a

balcony).

随时都有热水供应吗

Is hot water

available any time

我可以看一看房间吗

May I see the room

是否还有更大的(更好

的/更便宜的)房间

Do you have anything

bigger

(better/cheaper)

我要订这间房间。

I'll take this room.

麻烦填写这张住宿登

记表。

Would you fill in

this registration

form

这里可使用信用卡(旅

行支票)吗

Do you accept credit

cards (traveler's

checks)

是否可代为保管贵重

物品

Could you keep my

valuables

餐厅在那儿

Where is the dining

room

餐厅几点开始营业

What time does the

dining room open

早餐几点开始供应

What time can I have

breakfast

旅馆内有美容院(理发

院)吗

Is there a beauty

salon (barber shop)

是否可给我一张有旅

馆地址的名片

Can I have a card

with the hotel's

address

是否可在此购买观光

巴士券

Can I get a ticket

for the sight-seeing

bus here

最近的地铁站在那里

Where is the nearest

subway station

旅馆英语之入住篇

2005-1-20 19:13:49

好不容易找到一家喜

欢的旅馆，不妨好好利

用旅馆内的服务。除了

既有硬体设施外，也可

视自己需要向旅馆提

出合理要求，使自己有

段舒适的住宿时光。

何时需退房

When is check-out

time

明早你是否能帮我将

行李拿到大厅

Could you bring my

baggage down to the

lobby tomorrow

morning

当然。你何时离开

Sure. What time are

you leaving

8点。

At 8 o'clock.

那么，我将在7点50分

到你的房间。

Then I'll go to your

room at 7:50.

我总共有3件行李。 I have three pieces of baggage. 明早，请将行李放在你的门口。 Please leave them outside your room tomorrow morning. 这是316号房。我想要一件毛毯。 This is room 316. I'd like a blanket, please. 请送给我一壶咖啡(热水)。 Please bring me a pot of coffee (boiled water). 请送给我一些冰块和水。 Please bring me some ice cubes and water. 我想设定早晨的呼叫铃。 I'd like a wake-up call, please. 几点 What time 明早7点。 7 o'clock tomorrow morning. 冷气(电视、灯)无法开启。 The air-conditioner (TV set, light) doesn't work. 房间内没有热水。 There is no hot water. 热水不够热。 The hot water is not hot enough. 我要退房。请给我账单。 I'd like to check out. My bill, please. 我拿了一瓶小吧台中的可乐。 I had a coke in the mini-bar. 是否能以信用卡付账 Can I pay by credit card 我住的很愉快。 I enjoy my stay. 旅馆英语之生活篇 2005-1-20 19:15:32 虽然是出外旅行，从衣物清洗到头发整理，日常生活的清洁一样也不会少。若想要好好享受度假时光，不再理会这些琐事，不妨善加利用旅馆的美容与洗衣服务，轻轻松松做个光鲜游客。 我有些衣服需要送洗。 I have some laundry. 这些衣服需要洗涤(熨平)。 I'd like these clothes cleaned (pressed). 请将你需要洗的衣服放在纸袋中，并将衣物内容写下来。 Please put your laundry in the paper bag and write down the contents of the laundry on it. 明天(后天)是否可洗好 Will it be ready by tomorrow (the day after tomorrow) 我今晚(明天)就要。 I need them tonight (tomorrow). 我明早9点以前需要这些清洗的衣物。 I'd like to have my laundry by 9 o'clock tomorrow morning. 这件不是我的。 This is not mine. 有一件遗失了。 There's one piece missing. 明早几时开始可以送洗衣物 From what time do you accept laundry tomorrow morning 从早上9点开始到下午4点为止。 From 9 . to 4 . 旅馆中有美容院(理发厅)吗 Is there a beauty salon (barber shop) in this hotel 我想要预约今天下午5点。 I'd like to make an appointment for 5 . today. 你想要如何整理你的头发 How would you like your hair 请帮我剪头发和洗发(修胡须)。 Haircut and shampoo (shave) , please. 请帮我洗头和整理头发。 Shampoo and set, please. 请不要剪太短。 Please don't cut it too short. 后面(两边、头顶)请再剪一些。 A little more off the back (sides/top). 我不需要抹发油。 I don't need hair oil. 餐馆英语 2005-1-20 19:19:06 1. 寻问餐厅 到国外游玩，品尝当地美食是行程重头戏之一，然而，身为异乡人，自然无法知道每家餐厅口碑如何。此时，不妨向饭店中的服务人员询问，说出自己的喜好及需求，请对方做最佳建议。 是否可介绍一家附近口碑不错的餐厅 Could you recommend a nice restaurant near here 我想去一家价位合理的餐厅。 I want a restaurant with reasonable prices. 我想去一家不会吵杂的餐厅。 I'd like a quiet restaurant. 我想去一家气氛欢乐、活泼的餐厅。 I'd like a restaurant with cheerful atmosphere. 是否可建议这一类的餐厅 Could you recommend that kind of restaurant 此地餐厅多集中在那一区 Where is the main area for restaurants 这附近是否有中国餐厅 Is there a Chinese restaurant around here 这附近是否有价位不贵的餐厅 Are there any inexpensive restaurants near here 你知道现在那里还有餐厅是营业的吗 Do you know of any restaurants open now 我想尝试一下当地食物。 I'd like to have some local food. 最近的义大利餐厅在那里 Where is the nearest Italian restaurant 2. 餐厅预约 享受异国美食是出国旅游的乐趣之一，若已打听好何处有美味，不妨在出发前先打电话询问是否需订位，以免兴冲冲的出门，却碰上餐厅客满的情况。电话预约时，一定要详细告知餐厅预约时间、人数与名字，并且最好询问清楚是否需着正式服装，以免届时失礼。 我需要预约位子吗 Do I need a reservation 我想要预约3个人的位子。 I'd like to reserve a table for three. 我们共有6个人。 We are a group of six. 我们大约在8点到达。 We'll come around eight o'clock. 我要如何才能到达餐厅 How can I get there 我想要预约今晚7点2个人的位子。 I'd like to reserve a table for two at seven tonight. 我很抱歉。今晚的客人相当多。 I'm sorry. We have so many guests this evening.

我们大概需要等多久 How long is the wait 9点应该没问题。 Nine o'clock should be .

今天的推荐餐是什么 What do you have for today's special 我们想要面对花园的位子。

We'd like a table with a view of garden.

没问题。请给我你的名字。

It's . Your name, please.

我的名字是洁西卡杨。 My name is Jessica Yang.

餐厅是否有任何服装上的规定

Do you have a dress code

女士是否需着正式服装

Could the ladies wear formal dresses 请不要穿牛仔裤。 No jeans, please. 3. 餐厅点餐篇 到异国品尝美食可说是旅游的乐趣之一，然而，若是语言不通，大概就很难品尝餐厅最受好评的菜色了。因此，学会基本点餐说法，适当的询问服务生，并表达自己喜好，包管可以让自己吃得地道又满足。 请给我菜单。

May I have a menu, please

是否有中文菜单

Do you have a menu in Chinese

在用晚餐前想喝些什么吗

Would you like something to drink before dinner

餐厅有些什么餐前酒 What kind of drinks do you have for an aperitif

可否让我看看酒单 May I see the wine

list

我可以点杯酒吗

May I order a glass of wine

餐厅有那几类酒

What kind of wine do you have

我想点当地出产的酒。I'd like to have some local wine.

我想要喝法国红酒。

I'd like to have French red wine.

是否可建议一些不错

的酒

Could you recommend some good wine

我可以点餐了吗

May I order, please 餐厅最特别的菜式是

什么

What is the specialty of the house

餐厅有今日特餐吗

Do you have today's special

我可以点与那份相同

的餐吗

Can I have the same dish as that

我想要一份开胃菜与

排餐(鱼餐)。

I'd like appetizers and meat (fish) dish.

我正在节食中。

I'm on a diet.

我必须避免含油脂(盐份/糖份)的食物。

I have to avoid food containing fat (salt/sugar).

餐厅是否有供应素食

餐

Do you have vegetarian dishes

你的牛排要如何烹调How do you like your steak

全熟(五分熟/全生)。Well done

(medium/rare), please.

预订酒店英语

2005-1-20 19:19:47 (开房必备)

Dialogue A

a:Good Hotel. May I help you b:Good you got any

vacancies for the

nights of 12th and 'd

like to make a

reservation for the

two nights

a:All right .Single

or double-room

b:Double-room

please.

a: have a double

-room available.

b:Is that with or

without bath

a:It's a room with

shower and

toilet ,sir.

b:That sounds fine.

Is there an air

conditioner

a:Yes,but of course.

b:How much will it be

for one night

a:Let me

double-room $800 per

night.

b:Does that include

breakfast

a: includes a

continental

breakfast and a

morning newspaper.

b:Do you accept VISA

a:Yes , we do , what

time will yo be

arriving

b:I should be there

aroud 5:30 on the

12th.

a:Ok, sir ,Could I

take your name and

contact number ,

please

b:Yes,It's John 's

New York 456-122

a:Could you spell

that, please

b:J-o-h-s-m-i-t-h.

a:John Smith.

double-room with

bath and air

conditioner for the

nights of 12th and

13th.

b:That's you.

a:Thank you sir.

Good -bye.

饭店交流用语

2005-1-20 19:21:30

欢迎和问候语：

1、Good

morning(afternoon ,

evening) ,

sir(madam)

早上（下午、晚上）好，

先生（夫人）。

2、How do you do

您好！（初次见面）

Glad to meet you .

很高兴见到您。

3、How are you

您好吗

Fine , Thanks . And

you

很好，谢谢。您好吗

4、Welcome to our

hotel (restaurant ,

shop).

欢迎到我们宾馆（餐

厅、商店）来。

5、Wish you a most

pleasant stay in our

hotel .

愿您在我们宾馆过得

愉快。

6、I hope you will

enjoy your stay with

us.

希望您在我们宾馆过

得愉快。（客人刚入店

时）

I hope you are

enjoying your stay

with us.

希望您在我们宾馆过

得愉快。（客人在饭店

逗留期间）

I hope you have

enjoyed your stay

with us.

希望您在我们宾馆过

得愉快。（客人离店时）

7、Have a good time!

祝您过得愉快！

电话用语：

8、**hotel , front

desk . Can I help you

**饭店，前厅。您找谁

9、Sorry , I’ve

dialed the wrong

number .

对不起，我拨错号了。

10、May I speak to

your general manager

能和你们总经理说话

吗

Speaking.

我就是。

11、Sorry, he is not

in at the moment .

对不起，他现在不在。

Would you like to

leave a message

您要留口信吗

12、Pardon.

对不起，请再说一遍，

好吗

I beg your pardon.

对不起，请再说一遍，

好吗

祝贺语：

13、Congratulations!

祝贺您！

14、Happy birthday!

生日快乐！

15、Happy new year!

新年快乐！

16、Merry Christmas!

圣诞快乐！

17、Have a nice

holiday!

假日快乐！

18、Wish you every

success!

祝您成功！

答谢和答应语:

19、Thank you (very

much) .

谢谢您（非常感谢）。

20、Thank you for

your advice

(information , help)

感谢您的忠告（信息、

帮助）。

21、It’s very kind

of you .

谢谢，您真客气。

22、You are welcome .

不用谢。

23、Not at all.

不用谢。

Don’t mention it .

不用谢。

24、It’s my

pleasure .

非常高兴为您服务。

(With pleasure.)

(My pleasure.)

25、I am at your

service .

乐意为您效劳。

26、Thank you for

staying in our

hotel.

感谢您在我们酒店下

榻。

27、I’m sorry .

很抱歉。

28、Excuse me .

对不起。

29、I’m sorry ,It’s

my fault.

很抱歉。那是我的过

错。

30、Sorry to have

kept you waiting .

对不起，让您久等了。

31、Sorry to

interrupt you .

对不起，打扰您了。

32、I’m sorry about

this.

对此表示抱歉。

33、I apologize for

this.

我为此道歉。

34、That’s all

right.

没关系。

35、Let’s forget it.

算了吧。

征询语：

36、Can(May)I help

you

我能帮您什么吗

Yes, please.

好的。

37、What can I do for

you .

我能为您干点什么

38、Is there anything

I can do for you

有什么能为您效劳的

吗

39、Just a moment ,

please.

请稍等一下。

40、May I use your

phone

我能借用您的电话吗

Certainly.

当然可以。

Yes, of course .

当然可以。

指路用语:

41、Go

upstairs/downstairs

.

上楼/下楼。

42、It’s on the

second (third)

floor .

在二（三）楼。

43、Excuse me.

对不起。

Where is the

washroom (restroom,

elevator)

请问盥洗室（休息室、

电梯）在哪儿

This way ,please.

请这边走

Turn left /right.

往左转/右转。

45、It’s in the lobby near the main entrance.

在大厅靠近大门。46、It’s in the basement at the end of the corridor.

在地下室走廊尽头。

提醒用语：

47、Mind/(Watch)your step.

请走好。

48、Please be careful.

请当心。

49、Please don’t leave anything behind.

请别遗忘您的东西。50、Don’t worry.

别担心。

51、Take it easy.

放心好了。

52、Please don’t smoke here.

请不要在这边抽烟。

告别语：

53、Goodbye.

再见。

54、See you late.

再见。

55、Good night .

晚安。

56、See you tomorrow. 明天见。

57、Goodbye and thank you for coming.

再见，谢谢您的光临。

58、Goodbye and hope to see you again.

再见，希望再见到您。

59、Have a nice trip! 一路平安！

60、Wish you a pleasant journey! Good luck!

祝您旅途愉快！祝您好运！

前厅：

1、Have you a reservation

您预定过了吗

2、May I know your name and room number 您能告诉我您的名字

与房间号吗3、Here is your room

key.

给您房间钥匙。

4、Please pay at the

cashier’s desk over

there.

请去那边帐台付款。

5、Are these your

baggage

这些是您的行李吗

May I take them for

you

我来帮您拿好吗

客房部

6、Housekeeping .May

I come in

客房服务员，我可以进

来吗

7、Leave your laundry

in the laundry in the

laundry bag behind

the bathroom door.

请把要洗的东西放在

浴室门后的洗衣袋中。

8、I hope I’m not

disturbing you.

我希望没有打扰您。

9、One moment ,madam.

I’ll bring them to

you right away .

等一会儿，夫人。我马

上送来。

10、I’ll send for an

electrician( doctor

, ……)

我给您请电工（大

夫……）。

餐饮部：

11、Sit down ,

please .Here is the

menu.

请坐，给您菜单，先生。

May I take your

order ,sir

您要点菜吗

12、What would you

like to have ,coffee

or tea

您要喝咖啡还是茶

13、Would you like to

have any wine with

you dinner

您用餐时要喝点酒吗

14、Service hours

are:

（餐厅）供应时间是：

早餐7点到9点。

午餐11点半到1点半。

晚餐6点半到8点半。

15、Here is the bill.

Please sign it.

这是您的帐单，请签

字。

服务台常用词汇

2005-1-20 19:21:49

management 经营、管

理

market price 市价

cashier's desk 兑换

处

coin 硬币

accounting desk 帐

务处

check-out time 退房

时间

voucher 证件

price list 价目表

check, cheque 支票

sign (动)签字

interest 利息

form 表格

reservation 预订

reception desk 接待

处

tip 小费

reservation desk 预

订处

luggage office 行李

房

…per thousand 千分

之…

spare (形)多余的

postpone (动)延期

cancel (动)取消

traveler’s cheque

旅行支票

pay (动)付款

fill (动)填写

administration 管

理、经营

note 纸币

registration desk

入宿登记处

lobby 前厅

luggage rack 行李架

visit card 名片

identification card

身份证

rate of exchange 兑

换率

conversion rate 换

算率

charge (动)收费

bill 帐单

change money 换钱

procedure 手续、程序

information desk 问

询处

luggage label 行李

标签

overbooking 超额订

房

…per cent 百分之…

reasonable (形)合理

的

cash (动)兑换

keep (动)保留、保存

bank draft 汇票

accept (动)接受

procedure fee 手续

费

fill in the form 填

表

■ 电讯服务

operator 电话员

house phone 内部电

话

special line 专线

dial a number 拨号

码

hold the line 别挂

电话

can't put somebody

through 接不通

ordinary telegram

普通电话

receiver 听筒

city phone 城市电话

telephone number 电

话号码

replace the phone

挂上电话

Line, please. 请接

外线。

The line is

busy(engaged) 占

线。

send a

telegram(cable) 发

电报

long distance 长途

电话

telephone directory

电话簿

call somebody up 打

电话给某人

can't hear somebody

听不见

can't get through

打不通

inland telegram 国

内电报

ordinary mail 平信

switchboard 交换台

central exchange 电

话总局

The connection is

bad. 听不清。

express telegram 加

快电报

special dispatch 专

电

registered fee 挂号

邮资

postcard 明信片

■ 客房设备、用品

escalator 自动楼梯

bookshelf 书架

ground floor (英)底，

层，一楼

cabinet 橱柜

switch 开关

Venetian blind 百叶

窗帘

curtain 窗帘

wastebasket 字纸篓

tea trolley 活动茶

几

night table 床头柜

first floor (英)二

楼，(美)一楼

folding screen 屏风

hanger 挂钩

plug 插头

wall plate 壁上挂盘

Chinese painting 国

画

elevator, lift 电梯

drawer 抽屉

second floor (英)三

楼，(美)二楼

spring 弹簧

cushion 靠垫，垫子

socket 插座，插口

sitting room 起居室

voltage 电压

floor 楼层，地板

carpentry (总称)木

器

tea table 茶几

bedclothes 床上用品

quilt 被子

mattress 床垫

thermos 热水瓶

transformer 变压器

中国小吃英文表达

2005-1-20 19:22:12

中式早点

烧饼Clay oven rolls

油条Fried bread

stick

韭菜盒Fried leek

dumplings

水饺Boiled

dumplings

蒸饺Steamed

dumplings

馒头

Steamed buns

割包