体验商务英语综合教程2 教案

体验商务英语综合教程2 教案
体验商务英语综合教程2 教案

外语系教案

第次课学时:授课时间:第周

Context: Unit 1

Title: Introductions

The tone of a business relationship can be set by an initial introduction. It is important to make a good impression right from the first handshake. When meeting businesspeople for the first time, is it better to be formal or informal? If in doubt, advise students to adopt a more formal approach. Here are some points to remember when making business introductions in English-speaking Western countries:

a.Introduce businesspeople in order of professional rank –the person of highest

authority is introduced to others in the group in descending order, depending on their professional position.

b.When possible, stand up when introductions are being made.

c.If clients are present, they should be introduced first.

d.The same and title of the person being introduced is followed by the name and title

of the other person.

PROCEDURES

Lesson 1

Starting up

Ss listen to four businesspeople and match the speakers to their business cards. Vocabulary 1: Job titles

Ss list word as job titles or departments. Then Ss talk about their jobs or studies. Vocabulary 2: Nationalities

Ss match countries and nationalities.

Reading: Describing people

This reading section can be completed in two parts. Ss can start preparatory work on the article about Phil Knight, the founder and CEO of Nike, and complete Exercise A. Lesson 2

Reading: Describing people

Ss complete more detailed comprehension questions about Phil Knight (Exercise B and C). Language focus 1: to be

Ss are introduced to positive and negative forms of the verb to be.

Language focus 2: a/an with jobs; wh- questions

Ss look at the use of a/an before vowels and consonants and are introduced to what, who and where question words.

Lesson 3

Listening: Talking about yourself

Ss listen to three people talking about their jobs.

Skills: Introducing yourself and others

Ss listen to three conversations where people introduce themselves and others. They then practice introductions.

Lesson 4

Case study: Aloha in Hawaii

Ss find out information about people at a conference.

Writing

Ss write an e-mail about two people from the conference.

第次课学时:授课时间:第周

Context: Unit 2

Title:Work and leisure

It has never been easy to balance work and leisure. During the late twentieth century the concept of a job for life was largely replaced by the short-term contracts favored by the enterprise culture. Some found themselves with too much free time n their hands when company restructures led to redundancies. Others saw leisure time shrink and working hours increase in exchange for greater financial rewards. The British TUC estimates that, despite European Union legislation, 4 million people in the UK work more than 48 hours per week and 1 in 25 work over 60 hours. It is thought that managers and professional staff work the longest hours.

PROCEDURES

Lesson 1

Starting up

Ss listen to four people talking about what they want from work and make word partnerships.

Vocabulary 1: Days, months, dates

Ss practice days, months and dates and use the prepositions in, at and on with time phrases.

Lesson 2

Reading: Describing your routine

Ss read an article about the working day of Michael Dell, Chairman of Dell computers. Language focus 1: Present simple

Ss look at the present simple to talk about habits and work routines.

Vocabulary 2: Leisure activities

Ss use leisure activities, verbs and time phrases to talk about leisure time.

Lesson 3

Language focus 2: Adverbs and expressions of frequency

Ss complete exercises using adverbs and expressions of frequency and listen to three people talking about their typical day.

Skills: Talking about work and leisure

Ss match questions and answers about work and leisure and then listen to a conversation about what Tim does at the weekend. Afterwards they talk about their own work and leisure activities.

Lesson 4

Case study: Independent Film Company

Ss role play an interview between Human Resources and unhappy employees of a film company.

Writing

Ss use the information from the case study to list the working conditions they want to change.

第次课学时:授课时间:第周

Context: Unit 3

Title:Problems

Problems are a fact of life. So problem-solving is an essential life skill both at home and in the office. Many pressurized managers in the modern business world may benefit from training in conflict resolution to resolve disagreements. It is wise to deal with sensitive matters face-to-face. Irate e-mails and memos often contain sentiments we would modify if speaking to the person directly. Social psychologist Albert Merabian says that words account for seven percent of communication, tone 38 percent and body language 55 percent. These elements are particularly useful in understanding and resolving potential conflict situation but can be lost in cyber communication. PROCEDURES

Lesson 1

Starting up

Ss match sentences and problems and listen to five phone calls to identify the product and the problem.

Vocabulary: Adjectives

Ss look at the adjectives and their opposites and use too and enough.

Lesson 2

Reading: Dealing with problems at work

Four people answer the question: ‘What are the biggest problems facing your company?’Language focus 1: Present simple: negatives and questions

Ss match questions and answers, make negative sentences and practice the question forms in a role play.

Lesson 3

Language focus 2: have got

Ss look at the use of have got, haven’t got and Have you got? To talk about possession. Skills: Telephoning: solving problems

Ss listen to four phone calls where people talk about problems. Then they role play a phone conversation talking about problems with a product.

Lesson 4

Case study: Blue Horizon

Guests of a holiday company compare their holiday apartments with the holiday brochure and complain to a representative of the company.

Writing

Ss listen to a voice mail and write a telephone message for the manager of Blue Horizon. 第次课学时:授课时间:第周

Context: Unit 4

Title:Travel

Around 1400 BC Polynesians paddled across the open ocean in canoes, serching for new trading partners, and the age of business travel began. The modern businessperson is more likely to choose flying as the quickest way of getting from A to B. Although safer than canoe, this can still pose hazards. Frequent fliers are likely to encounter a number of hurdles that can lead to increased stress levels. First, you have to acturally get on the plane. Most airlines overbook to minimise seat wastage and no-shows. This means that if all the passengers who actually booked seats turn up, there could be a shortage of place. If there are not enough volunteers to give up their seats, then you may find yourself bumped – denied boarding and put on a later flight.

PROCEDURES

Lesson 1

Starting up

Ss talk about things they like and don't like when travelling on business. Vocabulary: Travel details

Ss practise the alphabet and numbers 1-100 and match verbs and travel phrases. Listening: Listening for information

Ss listen and answer questions about travel information.

Lesson 2

Language focus 1: can/ can’t

Ss put a dialogue into the correct order and then listen to check. Then Ss role play a conversation using can/ can’t.

Reading: Business hotels

Ss read about facilities in The Tower Hotel.

Lesson 3

Language focus 2: there is/ there are

Ss complete sentences using ther is/ there are and carry out a role play about a new job abroad.

Skills: Making bookings and checking arrangments

Ss listen and answer questions about booking a hotel room before role playing a similar situation.

Lesson 4

Case study: Pacific Hotel

A hotel manager and assistant manager allocate rooms to twelve guests at a small hotel. Writing

Ss write a fax to one of the guests confirming arrangements.

第次课学时:授课时间:第周

Context: Unit 5

Title:Food and entertainment

Food can communicate complex messages about status, nationally and identity. The fashion for eating out in restaurant was adopted by the upper classes during the French revolution. Most English words relating to eating out are adopted from the French (hotel, café, menu, chef, etc.) including restaurant, which was originally from the French verb meaning ‘to store’. Later, the migrations of the twentieth century proved fertile ground for mingling cuisines and a knowledge of the vast variety on offer is viewed as a mark of modern cosmopolitan taste.

PROCEDURES

Lesson 1

Starting up

Ss talk about the kind of food they like and match dishes and countries. Vocabulary: Eating out

Ss look at food groups and different parts of a menu.

Reading: Tipping

This reading section can be completed in two parts. Ss match jobs with places where people work. Then Ss talk about what services they tip before completing a table about which countries tip most often (Exercises A-C).

Lesson 2

Reading: Tipping

Ss read an article about factors that encourage people to tip and answer comprehension questions (Exercises D-E).

Language focus 1: some/any

Ss correct mistakes using some and any and underline the correct words in a dialogue. Listening: Ordering a meal

Ss listen to what a man and a woman order in a restaurant.

Lesson 3

Language focus 2: Countable and uncountable nouns

Ss identify countable nouns and complete exercises using a lot of, many or much. Skills: Entertaining

Ss look at language for entertaining visitors in a restaurant and listen and respond to a waiter’s questions.

Lesson 4

Case study: Which restaurant?

Three colleagues decide which restaurants to choose to entertain three important customers.

Writing

Ss write an e-mail inviting a customer to dinner and giving details about the restaurant. 第次课学时:授课时间:第周

Context: Unit 6

Title:Sales

Things have come a long way since the days when peddlers went from door to door selling wares from a pack. Now advertisements pop up as text messages. Goods can be ordered by mall order. We can compare prices, get quotes, check if an item is in stock and place an order without moving away from our computer screen. In some ways the methods o buying and selling have undergone a revolution and in others little has changed since the early 1900s when keywords in sales were service and relationships. A modern sales force uses a mixture of tried and tested techniques and new technology to increase sales. The foundation of modern sales techniques was developed in the 1950s and includes gaining the client’s interest, building desire by showing product features or giving samples, increasing conviction by comparing the product with competitors or using statistics to highlight benefits and, finally, closing the deal.

PROCEDURES

Lesson 1

Starting up

Ss listen to three people talk about where and when they buy products. Vocabulary 1: Buying and selling

Ss complete a sales leaflet for a computer company and listen to a conversation between a buyer and seller.

Lesson 2

Reading: Thirsty for success?

Ss read a job advertisement for a sales representative in a soft drinks company. Language focus 1: Past simple

Ss complete a sales report using the past simple.

Vocabulary 2: Buying and selling

Ss complete a leaflet for a car hire company.

Lesson 3

Listening: Selling

Kevin Warren, the Vice President, Sales and Marketing, of Coca-Cola Enterprises, gives some advice to salespeople.

Language focus 2: Past time references

Ss are introduced to expressions that refer to the past, such as ago, last (week), for, on, from… to, in and during.

Skills: Presenting a product

Ss listen to a salesperson presenting a product at a trade fair. Then they role play being the buyer and seller at a trade fair.

Lesson 4

Case study: Link-up Ltd

A company sells mobile phones and service packages. Ss role play being salespeople and customers.

Writing

Ss write an e-mail to a colleague about what phone and service package a customer wants, using information from the case study.

第次课学时:授课时间:第周

Context: Unit 7

Title:People

What charactreristics can help people to succeed in business and in life? A positive attitude, intelligence, perserverance and self discipline all help. Are the personality traits that contribute to success or failiure genetic? Or do we learn these characeristics are we grow up? Experts still disagree as to whether nature or nurture is more important.

Can personality and intelligence be measured? IQ and psychometric tests remain popular, and the latter are still used by many companies as part of the selection process. However, in recent years the idea that only one type of intelligence exists has been criticised. Howard Gardner developed the theory of multiple intelligence. This said that people have a number of different types of intelligence that they possess to varying degrees. These are linguistic, musical, logical-mathematical, spatical, body-kinesthetic, intrapersonal(e.g. insight) and interpersonal (e.g. social skills and the ability to understand and motivate other people).

PROCEDURES

Lesson 1

Starting up

Ss answer a questionnaire about what sort of person they are.

Vocabulary: Describing people

Ss look at the adjectives to describe people’s personalities.

Listening: A difficult colleague

A property developer talks about a colleague who left the company.

Lesson 2

Language focus 1: Past simple: negatives and questions

Ss focus on past simple negatives and questions and write questions using Why, How long, What, When and Where.

Reading: Stella McCartney

Ss read an article about the fashion designer Stella McCartney. Ss then match verbs and nouns to make word partnerships.

Lesson 3

Language focus 2: Questions forms

Ss look at yes/no questions and open questions. They complete a questionnaire and then listen to check answers.

Skills: Negotiating: dealing with problems

Ss listen to a conversation about problems of understafing in a company. Then they role paly a conversation negotiating a new company car.

Lesson 4

Case study: A people problem

A US food coompany has problems with a business manager.

Writing

Ss write a memo aobut their meeting.

第次课学时:授课时间:第周

Context: Unit 8

Title:Markets

If a company wants to sell a product or service successfully, it ust identify the target market. There are many different types of market to choose from. The mass market aims to sell to as many people as possible, crossing age and income groups. In contrast, a niche market focuses on a narrowly defined group fo customers. It often caters to a need that has been overlooked by those suppliers who cater to markets which deal in more mainstream products or sevices. Focussing on niche markets can be cost effective as marketing campaigns can sim budgets directly at potential customers, for example through advertising on local radil or in magazines targeting special interst gorups. PROCEDURES

Lesson 1

Starting up

Ss ask and answer questions about a populatioin pie chart.

Vocabulary: Types of market

Ss listen and repeat large numbers and look at adjectives to describe markets.

Lesson 2

Reading: The car market in China

Ss answer quesitons and search for large numbers in an article aobut the Chiese car market.

Language focus 1: Comparatives and superlatives

Ss practice comparative and superlative forms of adjectives..

Lesson 3

Listening: Doing business in Russia

Ss listen to three parts of a presentation about doing business in Russia.

Language focus 2: much/ a lot, a little/ a bit

Ss use the language to compare cars and pool talbes and use a bar chart to talk about sales in Russia and Poland.

Skills: Telephoning: solving problems

Ss listen to three marketing executives talking about a new snack bar and then role play taking part in a marketing meeting.

Lesson 4

Case study: Cara Cosmetics

A body care company is launching a new shampoo. Ss siscuss the name , size and price of the product, main outlet and income group of the target market.

Writing

Ss write a short description of the new shampoo for Cara Cosmetics catalogue.

第次课学时:授课时间:第周Context: Unit 9

Title:Companies

A company is an organisation that produces goods or services to make a profit. There ar e many different types.

A small business might become a medium or large business. If a company sells directly to the public, it is a retil business. A wholesale business sells goods in bulk to other companies. Some companies have Ltd in their name. This stands for limited company. Here, shareholders only lose what they invested if the company goes bankrupt. A company with PLC after its name is a Public limited company – its shares can be freely bought and sold. In contrast a Private limited company only passes shares to another person if other shareholders agree. A conglomerate consists of several companies that have joined together. A multinational or transnational company has global operations in many different countries.

PROCEDURES

Lesson 1

Starting up

Ss do a companies quiz and then talk about famous companies from their country. Listening: The Mini range

Ss listen to the Corporate Communications Managers for the Mini range of cars at BMW. Language focus 1: Present continuous

Ss look at the present continuous for temporary ations and things that are happening now.

Lesson 2

Vocabulary: Describing companies

Ss complete exercises to describe two companies and then complete a company profile. Reading: LVMH

Ss read about LVMH, the luxury goods manufacturer.

Lesson 3

Language focus 2: Present simple or present continuous

The tenses are compared and contrasted. Ss then do exercises to find the correct tense before carrying out a role play showing someone around a company.

Skills: Starting a presentation

Ss listen to the start of a presentation and use notes to introduce their own presentation.

Lesson 4

Case study: You and your company

Ss role play introducing themselves and their company at a training course on giving presentations.

Writing

Ss write a short profile about their company from the information in the case study.

第次课学时:授课时间:第周Context: Unit 10

Title:The Web

Now that the Internet has arrived, it is difficult to imagine how we lived without it; it is has revolutionised communications. Changes are taking place at an incredible speed. Hardware is becoming more compact, faster and more affordable, allowing more individuals and companies to utilise the Net. In the past, research took longer, important documents got lost in the post and information could be difficult to find. Unfortunately this revolution has brought with it a new set of problems. Research is certainly quicker but connections can be slow, making it difficult to access the websites that you need. Documents can still get lost, but now they float around cyberspace. Spam can be a problem when you e-mail account becomes overloaded with advertising that you don't want. But more sinister are the various computer viruses which can make your computer crash. And not all countries have equal access to the advantages of new technology. PROCEDURES

Lesson 1

Starting up

Ss listen to people talking about what they use the Internet for and then talk about their own Internet use.

Vocabulary: Internet terms

Ss read advice about using the Internet and match Internet terms with their definitions.

Listening: Website design

A website designer talks about his job.

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1. requited- rewarded prospects- chances of future success stationed- working on the side- as a secondary occupation welled up- rose like water veteran- experienced wilted- less than fresh limelight- full of daylight exhilarating- delighting and exciting corroded- rusted 2. ethics- the study of moral issues assesses- evaluates overlapping- covering in part conceiving- conceptualizing transcend- go beyong undermines- weakens sanctioning- approving orchestrated- coodinated encompasses- includes intensifying- incresing 3. diverted- sidetracked stacked- piled impacts- influences insulate- protect casual- chance demolition- destruction fad- fashion discard- throw away garbage- trash viability- practicability consistently- regularly hold down- restrain 4. dilapidated- collapsing reedy- shrill luscious-delicious genuinely- seriously commenced- started admonishing- advising incongruous- inharmonious infectious- contagious

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